Southern Cross Atrium Apartments

Hotels
•
Independent
8.4 (136 reviews)
3-11 Water Street, Cairns, Queensland, 04870 , Cairns , AU
61-74-0802700

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
Front entrance ramp
Free WiFi
Luggage storage
Sauna
Designated smoking area
Wheelchair accessible
Picnic area
Fitness facilities
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Pleasant facilities
Diverse food options
Cons:
Cleaning issues
Unaccommodating daytime manager
Noise from outside

Categories

Cleanliness
6.79
Some complaints about cleaning not being done properly during the stay.
Service
9.26
Pleasant receptionist and helpful night manager, but negative experience with daytime manager.
Location
9.3
Well-located for local attractions and shopping.
Room Quality
7.75
Good facilities but issues with noise levels and some maintenance problems.
Amenities
8.28
Good pool area but issues with heating and appliance operation.
Value for Money
8.24
Overall decent value, but additional fees for late check out seemed excessive.
Food and Beverage
8.79
Nearby markets offered diverse food options to try.
Overall Experience
8.76
Generally a good place to stay with some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:24

Property Description

Discover your tropical sanctuary at Southern Cross Atrium Apartments, where comfort meets convenience in the heart of Cairns.

Relaxation Redefined
Dive into one of our three outdoor swimming pools or unwind in the sauna after a rejuvenating workout in our state-of-the-art fitness center.

Home Away from Home
Our spacious, air-conditioned rooms come equipped with microwaves, flat-screen TVs, and private balconies or patios, ensuring a comfy retreat after your day of exploration.

Central Convenience
Explore the nearby Cairns Central Shopping Centre and breathtaking Cairns Esplanade, all just a leisurely stroll away, making it easy to sample the vibrant local culture and attractions.

Embrace luxury and leisure in Cairns—your unforgettable getaway awaits at Southern Cross Atrium Apartments!

Important information:

  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Free in-room WiFi has a 2-device limit.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    No pets

  • Check-in & Check-out

    Contactless check-out is available

  • Smoking

    Smoking permitted

  • Activities

    No parties or events

See all policies

Location

Guest Reviews

8.4
Based on 136 reviews
Cleanliness: 6.79
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 8.28
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 8.76
H
Helen • family_with_children • au
7
Good location and comfortable beds for a family stay
Pros:

The beds were really comfortable and the room was clean. We loved the heated pool as the 2 others were too cold to swim in ( we stayed in July). Our room had Foxtel which was great. the balcony is big and enjoyable. There are barbecue areas throughout that are clean and spacious. The location is great - walking distance to Rusty's, supermarket, shopping but not too loud.

Cons:

The place is a bit run down - the remote from our air conditioner did not work, the fridge was freezing the produce ( got stone frozen strawberries) . Internet occasionally stops working and so is Foxtel. Every little bit costs extra, i.e. pool towels cost extra, etc.

2026-07-09 • via Nuitee
J
John • solo_traveller • nz
8
2026-07-09 • via Nuitee
N
Nicola • solo_traveller • au
9
2026-07-08 • via Nuitee
A
Amity • family_with_children • au
6
It’s ok but I was expecting it to be nicer.
Pros:

Handy location but in a slightly dodgy feeling area. Beds comfy.

Cons:

Pool wasn’t really in the sun much and spas weren’t heated. If the spas were turned on it would have made a huge difference. The “gym” only had cardio equipment and a few dumbbells on the floor- no weight machine which was disappointing.

2026-07-07 • via Nuitee
H
Hawker • solo_traveller • au
8
Pros:

Location - very close to shopping centre and 10 minute walk to Esplanade.

Cons:

Kitchen and bathroom a bit dated. Gym was very basic and lacking. The hot tub by the pool was not "hot".

2026-07-07 • via Nuitee
H
Helen • solo_traveller • au
8
Pros:

Stayed 6 night no Roon service

2026-07-06 • via Nuitee
M
marie • extended_group • jp
10
Pros:

ケアンズセントラルから近いし、部屋は広い
キッチン付きで便利
とはいえ街の真ん中ではないから
夜は女性1人では歩かない方がいい
日本人スタッフがいて安心

2026-07-06 • via Nuitee
C
Cameron • couple • au
10
Very enjoyable and comfortable stay.
Pros:

The property was clean, comfortable and in a great location.

Cons:

Nothing really

2026-07-05 • via Nuitee
D
Daniel • extended_group • au
7
Pros:

It was clean and had three nice pools. Walkable to supermarket and main part of city. Kitchen was well stocked. Nice balcony

Cons:

A bit noisy - other guests (kids) early in morning and water pipes (?) occasionally at night. Main double bed was a bit small and uncomfortable.

2026-07-04 • via Nuitee
A
Anne Schou • solo_traveller • dk
6
2026-07-04 • via Nuitee
M
Maryper • family_with_children • au
10
Like I said with the above question above I loved it
Pros:

I loved the whole time when we were there and the room meant all of our needs too,

Cons:

no comment

2026-07-03 • via Nuitee
G
Geoff • solo_traveller • au
7
Pros:

Great location, easy to plan our activities due to central location

Cons:

A bit noisy at night.

2026-07-03 • via Nuitee
A
Atsushi • solo_traveller • jp
8
2026-07-03 • via Nuitee
A
Andrea • family_with_children • au
8
2026-07-02 • via Nuitee
M
Malone • solo_traveller • au
8
I would be pleased to recommend Southern Cross Atrium Apartments to any friends or relatives.
Pros:

Facilities were very favourable with help available from staff whenever I enquired.

Cons:

Some disturbance from other guests one night in room below mine(1163). Appeared to be outside visitors making a bit of a racket late, well after 10.00pm.

2026-07-02 • via Nuitee
R
Raymond • solo_traveller • nz
8
Pros:

The location to the mall was great and the access to pools from our unit perfect.

Cons:

Rooms are a little dark. Also, unfortunately, we received an email from a third party after our stay advising us of a security breach with our credit card details. Obviously concerning, resulting in us needing to take action to secure.

2026-07-02 • via Nuitee
D
Dianne • couple • au
7
Pros:

Roomy self contained

Cons:

Location
Very noisy at night as it’s near the main thoroughfare

2026-07-02 • via Nuitee
P
Pauline • couple • au
8
Pros:

.

Cons:

There were builders on site during our stay and they took all the parking spots meaning we had to park on the street.

2026-07-02 • via Nuitee
M
mohamad • couple • au
10
Was good to stay
Pros:

It’s was very clean and good for stay

Cons:

It’s a bit high price

2026-06-30 • via Nuitee
O
Olive • solo_traveller • au
10
Pros:

8888

2026-06-29 • via Nuitee