Southern Cross Atrium Apartments

Lovely place

I did love it here. The room was very comfortable, clean and with great view of the pool. This hotel is situated in a great part of the city, very close to the shops and transport.
Two things that I found not ideal was 1: the position of the smoking section. It is situated on the walking path. 2: exiting the pool and spa I found quite difficult and I am able bodied. There needs to be extra not so high steps and bars to grip as exiting the pool and spa.

It was a lot minute booking for me as I hag a problem with my original hotel stay. This worked out well and it was clean and most convenient. Not may restaurants near by especially for dinner otherwise it worked out well for me.

Good one but not 4 star standards

The apratmants have everything you need, The staff go beyond so friendly, helpful and real good knowledge of the area and things to do. Its well located walking distance to the local shopping mall for and bit an peices. Walking distance to alot of the local attractions. Rustys markets and night markets good place to try so many differnt foods from around the world. Highly Recomended

We have stayed here twice now and the facilities are very good.

We liked: pleasant receptionist and very helpful night manager Scotty. Location was okay, close to Shopping center, first floor, 15 minutes' walk to marina, We enjoyed fresh towels and bed cloth.

We didn't like: The Day time manager that has shown absolutely Zero empathy, when on the very rainy day we asked for a late check out for my 91y.o. mother, so she could just rest in bed for 3-4 hours before our way to airport..It was very stressful conversation, I was in tears, and, at the end, we paid $60 for late check out. We found that man as being greedy and inconsiderate.
Also, the shower didn't work, it was almost impossible to get warm water, it was cold or hot only.
And, the cleaning in the middle of our 7 night's stay wasn't done properly, they just changed beds and placed a new bin liner inside the empty bin. The floor wasn't mopped.
We won't recommend this place.

Pools were great 👍

frig very noisy had to be replaced, toilet leaking water,
heated pool did not work and was not going to be fixed.

This was a great place to stay

We were very happy there.Everything was close.If we go there again we will request the bottom floor as going up and down the stairs was a lot but not your fault.
Thankyou

We chose a 1 bedroom deluxe apartment & it was compact but very clean & good self contained apartment with everything we needed.
Big kitchen with large fridge, but no indoor eating table. Retiled new shower, washing machine, dryer in bathroom (timer wasn’t working & only hot cycle worked), comfortable queen size bed. Outdoor patio leading into nice pool area with good size dining table. It’s very close to Cairns Central Shopping Centre
It is a dark apartment so have to have lights on. It isn’t sound proof so outside noises can be heard as well as some noises in other apartments & door between bathroom & bedroom is bifold so noises can be heard. It’s quite noisy in mornings with comings & going’s but generally quiet other times & security gates close at. 9.30 pm so quieter at night. The pools/spa were not heated The Kuranda rail line runs at back & it is near a main road

Just a great place to stay

Complaint would be the wireless internet and the streaming device on the TV in our room was constantly dropping out and the internet was terrrible. Only other issue I was on crutches and we were placed on the top floor and there are no lifts this meant that we could not go out as planned due to this issue. The apartment was nice clean and well maintained just the above let it down.

We did not know there was no elevator for the apartment. We had a lot of luggage and I just had a knee replacement so the stairs were an inconvenience. The apartment was very muggy even with the a/c on. It was conveniently located for what we needed.

Rooms small

The property is very dated and in need of a Reno. The mattress was damaged and the springs made a twanging noise every time I got in and out of bed. The lady at reception showed no interest in fixing it. The lady at reception treated customers as though they were an inconvenience to her day. Some garbage truck came in and clanged and had its reversing noise on shortly after 6:00am every other day. After electing not to pre-pay the apartment tried to charge my credit card anyway. The pools were ok but squashed in between apartment blocks and therefore never saw sunlight and therefore were cold.

good location. very nice accommodation

Noisy at night when guests use the pool. To be expected.

Japanese receptionist was very gentle and kind. The room is clean and tidy. Everything you need is prepared. Shopping center is next to the hotel so we enjoyed cooking and had breakfast and dinner at the balcony using stand light. Not gorgeous but enough to do everything.