Southern Cross Atrium Apartments

Hotels
•
Independent
8.4 (136 reviews)
3-11 Water Street, Cairns, Queensland, 04870 , Cairns , AU
61-74-0802700

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
Front entrance ramp
Free WiFi
Luggage storage
Sauna
Designated smoking area
Wheelchair accessible
Picnic area
Fitness facilities
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Pleasant facilities
Diverse food options
Cons:
Cleaning issues
Unaccommodating daytime manager
Noise from outside

Categories

Cleanliness
6.79
Some complaints about cleaning not being done properly during the stay.
Service
9.26
Pleasant receptionist and helpful night manager, but negative experience with daytime manager.
Location
9.3
Well-located for local attractions and shopping.
Room Quality
7.75
Good facilities but issues with noise levels and some maintenance problems.
Amenities
8.28
Good pool area but issues with heating and appliance operation.
Value for Money
8.24
Overall decent value, but additional fees for late check out seemed excessive.
Food and Beverage
8.79
Nearby markets offered diverse food options to try.
Overall Experience
8.76
Generally a good place to stay with some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:24

Property Description

Discover your tropical sanctuary at Southern Cross Atrium Apartments, where comfort meets convenience in the heart of Cairns.

Relaxation Redefined
Dive into one of our three outdoor swimming pools or unwind in the sauna after a rejuvenating workout in our state-of-the-art fitness center.

Home Away from Home
Our spacious, air-conditioned rooms come equipped with microwaves, flat-screen TVs, and private balconies or patios, ensuring a comfy retreat after your day of exploration.

Central Convenience
Explore the nearby Cairns Central Shopping Centre and breathtaking Cairns Esplanade, all just a leisurely stroll away, making it easy to sample the vibrant local culture and attractions.

Embrace luxury and leisure in Cairns—your unforgettable getaway awaits at Southern Cross Atrium Apartments!

Important information:

  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Free in-room WiFi has a 2-device limit.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    No pets

  • Check-in & Check-out

    Contactless check-out is available

  • Smoking

    Smoking permitted

  • Activities

    No parties or events

See all policies

Location

Guest Reviews

8.4
Based on 136 reviews
Cleanliness: 6.79
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 8.28
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 8.76
J
John • couple • au
8
Pleasant comfortable stay
Pros:

Clean room, with excellent BBQ and pool facilities. Location near Cairns Central shopping centre was great

Cons:

A small inside table to sit down at would have been good.

2026-05-23 • via Nuitee
P
peter • solo_traveller • au
8
Enjoyable.
Pros:

Even though I ended up arriving after midnight, thanks to Virgin, the caretaker met me in and was very helpful.

Cons:

Carrying luggage upstairs.

2026-05-22 • via Nuitee
R
Russell • couple • nz
8
Pros:

Location very close to Shopping center, Railway station, eating out. Nice outdoor swimming pool.
Rooms clean and tidy.

Cons:

No lifts up to your room only stairs

2026-05-21 • via Nuitee
A
Anna • solo_traveller • nz
7
Handy location with great pool
Pros:

Apartment kichen was well equipped.
Good size balcony.
Pool area was very nice.
Very handy location

Cons:

Apartment is very small.
There was an open window between the lounge and bedroom so was not great for sharing with children.

Room didn't feel that clean and was not cleaned at all during our week stay.

2026-05-18 • via Nuitee
C
Catherine • family_with_children • au
10
Pros:

Great location, close to trains, buses and shopping centre. Very clean.

Cons:

Stairs!

2026-05-18 • via Nuitee
J
Jillian • couple • au
3
Never staying again
Pros:

Location was great. It was clean

Cons:

Our tv was broken and they took two nights to fix it and will provide no refund. We had people in and out of our apartment across those three days which was inconvenient and we had no night time activities. There was an oven but no oven trays, they did manage to find us one pizza tray. Full kitchen was next to useless given the lack of supplies. The gutter outside our room was completely rusted through and drip all night due to the rain. The heated pool was not heated

2026-05-17 • via Nuitee
玲菜 • couple • jp
7
2026-05-16 • via Nuitee
S
Sue • couple • gb
9
2026-05-15 • via Nuitee
G
Glanville • solo_traveller • pg
10
2026-05-14 • via Nuitee
W
Wardell • solo_traveller • nz
6
2026-05-12 • via Nuitee
M
Mary-Jane • couple • au
8
Thank goodness we were before the storm!
Pros:

Convenient for transport.

Cons:

Bed could use a topper as it was quite hard.

2026-05-11 • via Nuitee
A
Arthur • couple • nz
9
2026-05-11 • via Nuitee
S
Sherrie • family_with_children • au
9
Pros:

Location was perfect - central start off point to everything.

2026-05-10 • via Nuitee
M
Murat • solo_traveller • au
10
Pros:

Cleanness

2026-05-09 • via Nuitee
S
Suzanne • couple • au
9
Enjoyable
Pros:

Facilities, proximity to shopping centre and transport. Quiet location.

Cons:

Scary place to walk alone after dark as a single female.

2026-05-09 • via Nuitee
H
Harald • couple • de
5
würde ich nicht nochmals buchen
Pros:

Lage ist gut, man kann in wenigen Minuten zu Fuss die Esplanade, und die Night Markets erreichen. In unmittelbarer Nähe liegt auch die große Mall mit zahlreichen Geschäften. Woolworths und Coles befinden sich auch darin. Selbstversorgung damit kein Problem

Cons:

Apartment 1089 lag direkt neben einem Lager (Baustofflager?). Bis spät in die Nacht und ab 5 Uhr morgens fuhren Gabelstapler. Insgesamt ist das Haus sehr hellhörig.

2026-05-09 • via Nuitee
M
Merinda • couple • au
10
Very happy
Pros:

Lovely and clean and very comfy

2026-05-08 • via Nuitee
C
Cathryn • couple • au
8
We enjoyed our stay in Cairns
Pros:

Close to facilities. Large for 2 people. Staff helpful

Cons:

The unit needs to be updated
Fans didn’t work properly
Pool stated is was a heated pool but it was very cold

2026-05-07 • via Nuitee
P
Pauline • family_with_children • au
10
2026-05-07 • via Nuitee
C
Catherine • solo_traveller • us
10
Great stay
Pros:

The room was great. the room was a good size with a kitchenette that had a, stove top, sink, micorwave, toaster, and electric kettle. The bed was a queen . The shower had good water pressure with penty of hot water. The pool was clean and comfortable.
The staff is cherrful and very helpful.
I stored my luggage after arrival and before I left. tThe bags are keep in a room behind the desk..
The hotel is a half block from a shopping centre with 2 grocery store and a food court.
If I return to Cairns I would stay here.

Cons:

Things to know. This is three story hotel, without elevators. requesta first floor if you are worried about it.
there is a 10minute walk to the city center, I enjoy walking , so a plus for me.

2026-05-06 • via Nuitee