Boutique & Gourmet Hotel Orso Grigio - Grauer Bär

Hotels
9.2 (223 reviews)
Rainerstr. 2 , San Candido , IT
+39 0474 913115

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent, helpful and friendly staff / reception
Central historic location with easy access to town and parking
High-quality restaurant and gourmet dining; great breakfast
Well-maintained sauna and SPA area
Lovely historic property with modern amenities
Good parking availability (by arrangement)
Cons:
Occasional cleanliness issue reported (old/dirty duvet)
Some rooms warm / no air conditioning noted by guests
Restaurant and wine can be pricey; perceived value concerns
Shower issues reported (weak stream, leaking hose, curtain)
Limited elevator access (spa on higher floor)
Wifi described as weak by at least one guest; possible noise when windows open

Categories

Cleanliness
8
Generally acceptable but some specific cleanliness concerns were reported (e.g., a guest mentioned a dirty/old duvet and occasional shower cleanliness issues), so cleanliness is slightly below the property average.
Service
9.9
Consistently praised across reviews: receptionists and staff described as incredibly helpful, cordial and very present; several guests highlighted exceptional welcome and attentive service.
Location
9.6
Multiple guests praised the central, historic location with pedestrian area and easy parking access; minor drawback: some noise if windows are opened.
Room Quality
8.8
Rooms described as lovely by many, but there are mixed reports (some said rooms were warm, lack of AC, weak shower stream or leaking hose), so room quality is good but with noted issues.
Amenities
9.2
Strong amenities mentions (excellent sauna, well-kept SPA area, parking available by arrangement, rich breakfast/tea service); some negatives such as limited elevator access to SPA and spotty wifi.
Value for Money
8.4
Good quality food and service but several guests noted high prices (dinner, wines, expensive laundry), so perceived value is somewhat below average.
Food and Beverage
9.8
Frequently praised: delicious restaurant cuisine, gourmet dinners with changing menus, excellent breakfast and extensive wine selection; a few comments about pricey or occasionally overcomplicated dishes.
Overall Experience
9.9
Overall very positive guest sentiment: many described stays as 'perfect' or 'loved our time', highlighting historic charm combined with modern comforts and excellent staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:03

Property Description

Family-Run 4-Star Hotel in the Heart of Innichen

Bright and Spacious Accommodation: Individually furnished rooms with historic, modern, or country style design, equipped with a minibar, TV, and a private bathroom.

Relaxing Spa Area: Enjoy the Finnish sauna, bio-sauna, and steam bath at Boutique & Gourmet Hotel Orso Grigio.

Culinary Delights: Taste regional meals, local specialties, and organic foods at the on-site restaurant, or unwind at the hotel's cozy stube with a coffee.

Experience comfort, relaxation, and exceptional service at Hotel Orso Grigio in Innichen. Book now to enjoy a memorable stay!

Important information:

Outdoor parking is free. Garage parking is available upon request at an extra charge.

Please note that the restaurant is closed in April, May, October, November and the first 6 days of December. During these months only breakfast will be offered.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: BZO

Location

Guest Reviews

9.2
Based on 223 reviews
Cleanliness: 8
Service: 9.9
Location: 9.6
Room Quality: 8.8
Amenities: 9.2
Value for Money: 8.4
Food and Beverage: 9.8
Overall Experience: 9.9
A
Alhosani • couple • ae
7
2026-10-31 • via Nuitee
A
Ali • couple • sa
9
سوف اعيد التجربه في نفس الفندق في المرة القادمة بسبب موقع الفندق وتعامل الموظفين الرائع🌹
Pros:

الموقع والفطور وجميع الموظفين كان لطيفيين 🌹🌹

Cons:

لا شي

2026-10-28 • via Nuitee
C
Cinzia • family_with_children • it
5
Non doveva essere così
Pros:

Posizione perfetta, al centro di San Candido

Cons:

La stanza non era quella dovuta. Il bagno quasi inagibile!!!! Le poltrone sporche. Mi aspettavo meglio. Basterebbe poco per migliorare la situazione

2026-10-27 • via Nuitee
M
michel • solo_traveller • ch
8
2026-10-26 • via Nuitee
M
Mariana • couple • br
10
Acomodação boa com excelente localização.
Pros:

Localização perfeita, bem no centro da cidade e proxima a estação de trem. Café da manha muito bom, lanche da tarde de cortesia. Funcionários simpáticos e eficientes.

Cons:

A sauna fia a do lado de fora, prefiro SPA dentro, mas nao e um problema, e sim uma preferência minha.

2026-10-15 • via Nuitee
S
Sabrina • solo_traveller • it
9
Pros:

Ottima colazione, molto varia

2026-10-14 • via Nuitee
C
Courtney • solo_traveller • au
7
Pros:

The breakfast was great and also the rooftop terrace.

Cons:

Restaurant was shut but that was because I went in shoulder season so was a risk I took.

2026-10-11 • via Nuitee
B
Brad • extended_group • us
10
Enjoyed the hotel very much
Pros:

City center location. Friendly staff and great vibes

2026-10-08 • via Nuitee
J
Josiane • couple • br
9
2026-09-04 • via Nuitee
H
Horacio Miguel • couple • ar
9
Muy buena estadía en Dolomitas
Pros:

Excelente ubicación en San Candido ,impecable la recepcionista q nos realizó el checkin y ayudó a conseguir traslado a tre cime de lavaredo , lo mismo la mesera del desayuno y la calidad del mismo ..casi atención personalizada .parking propio en el lugar más céntrico del pueblo !

Cons:

La habitación impecable y silenciosa, no tuvimos vistas a los dolomitas , pero creo q fue error mío al realizar la reserva . Almohadas duras y la cama no era somier ,punto a mejorar

2026-08-30 • via Nuitee
A
Anna Maria • solo_traveller • it
8
Pros:

La posizione in pieno centro e la cordialità del proprietario e del personale

Cons:

Stanza molto più grande della media ma rivedrei gli arredi

2026-08-28 • via Nuitee
L
Lucia Ramona • solo_traveller • it
8
2026-08-22 • via Nuitee
N
niki • couple • it
9
Cura degli ospiti, e servizi di gran livello.
Pros:

Elegante raffinato, personale di livello, ottima cucina (menù sofisticato a volte si sente la mancanza di piatti tipici). Ottima posizione. Proprietà attenta. Camere arredate con gusto e qualità. Hanno accolto con cura anche il nostro cagnolino.

Cons:

Nessun difetto. Torneremo

2026-08-21 • via Nuitee
B
Barbara • couple • it
10
2026-08-12 • via Nuitee
S
Struglia • solo_traveller • it
10
2026-08-09 • via Nuitee
S
SunnyFunny • solo_traveller • no
10
Pros:

Everything was just perfect: the location, the room, the facilities. The food at the restaurant is delicious. The receptionists were incredibly helpful.

2026-08-07 • via Nuitee
ברק • solo_traveller • il
9
מלון בסגנון עתיק, ארוחת ערב דרום טירולית מיוחדת
Pros:

מלון בסגנון עתיק, צוות מסביר פנים, שעזר מעל ומעבר. ארוחת בוקר טובה וארוחת ערב גורמה עם תפריט משתנה ומיוחד, מיקום מעולה בעיירה עם מדרחוב קטן, יש חנייה בהזמנה מראש.

Cons:

זרם מבקלחת חלש, wifi לא משהו, המלון במרכז העיירה ויש רעש שפותחים חלון...שירותי כביסה יקרים מאוד, אבל נותן פיתרון למי שצריך, בס"ה אפשר להסתדר עם המגבלות.

2026-07-17 • via Nuitee
L
Leonard • couple • au
9
Pros:

Lovely room and excellent staff.

2026-07-15 • via Nuitee
K
Khaled • couple • ae
10
Pros:

توفر المواقف في الفندق والموقع وموظفين الاستقبال وفطورهم حلو

Cons:

جودة الغرفه نوعا ما سيئه واللحاف تحت الغطاء متسخ وقديم

2026-07-09 • via Nuitee
V
Victoria • couple • us
10
We loved our time at this boutique hotel in San Candido. The hotel is a piece of history with modern amenities inside. S
Pros:

Beautiful location and amazing historic property, sauna was fantastic!

Cons:

A bit warm in the room, restaurant for dinner is quite pricey

2026-07-07 • via Nuitee