Cross Hands Hotel by Greene King Inns

Hotels
•
Greene King's Pubs & Hotels
7.6 (1362 reviews)
Tetbury Rd, Old Sodbury , Yate , GB

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good restaurant/food and reasonable prices
Pleasant setting with orchard and dog-friendly walks
Convenient for Cotswold Way walkers and has parking
Bar and breakfast positively noted
Cons:
Dilapidated/aged rooms needing renovation
Small or awkwardly laid-out rooms, lumpy mattresses
Broken fixtures/curtains and maintenance issues
No air conditioning; can be hot and noisy on busy intersection
Inconsistent condition vs. booking photos; steep stairs and limited accessibility

Categories

Cleanliness
5.5
Multiple mentions of dilapidated rooms, plastering/redecoration needed and general poor upkeep; a few guests noted pleasant/delightful rooms but overall cleanliness/upkeep is a weakness.
Service
9.4
Staff repeatedly described as friendly and helpful; restaurant service and a manager's handling of a mistake were praised, though isolated instances of poor service were reported.
Location
7.8
Convenient for walkers (close to the Cotswold Way) with good parking and a pleasant setting, but several guests reported noise from a busy intersection and occasional events making nights noisy.
Room Quality
5.8
Rooms often described as small or awkwardly laid out, with lumpy mattresses, broken curtains/fixtures and no AC in warmer weather leading to hot/stuffy conditions.
Amenities
7.7
Mixed amenities: parking, a good bar and orchard/dog-friendly space are positives, but lack of air conditioning, few bus connections and some missing/aged fixtures reduce the score.
Value for Money
7.2
Split opinions: several guests found meals and stays good value, while others felt the rooms and condition did not justify the price.
Food and Beverage
8.8
Food and restaurant service are frequently praised (grilled salmon, shepherd's pie, hot plates, reasonable prices); isolated comments mention poor food quality, but dining sentiment is largely positive.
Overall Experience
8.6
A mixed overall experience: many guests enjoyed the food, setting and helpful staff and would return for dining or short stays, but maintenance, room quality and noise reduce the experience for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:16

Property Description

Charming 14th-Century Posting House
Located just minutes from junction 18 of the M4, Cross Hands Hotel is a historic gem nestled in the Gloucester countryside.

Traditional Pub and Restaurant
Experience the cozy ambiance of the oak-beamed Beaufort Bar offering a selection of traditional ales and delicious bar food by the open fireplace. The Cross Hands restaurant, known for its excellent reputation, provides a relaxed and warm dining experience.

Historic Significance
Delve into the hotel's intriguing past where even the Queen sought shelter during a blizzard in 1981. Explore the cellars that once housed convicted criminals, adding a touch of spooky history to your stay.

Book now to immerse yourself in the charm and history of Cross Hands Hotel.

Important information:

Please note that full payment is taken at the time of booking.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Location

Guest Reviews

7.6
Based on 1362 reviews
Cleanliness: 5.5
Service: 9.4
Location: 7.8
Room Quality: 5.8
Amenities: 7.7
Value for Money: 7.2
Food and Beverage: 8.8
Overall Experience: 8.6
J
julie • solo_traveller • gb
10
Best place I’ve stayed in ages
Pros:

Beautiful in every way, clean, staff treated you like a friend, food was delicious - I stayed here as an overnight stop off but now want to return for another stay coz it was lovely

Cons:

Absolutely nothing not to like

2026-10-24 • via Nuitee
M
Max • couple • de
7
2026-10-24 • via Nuitee
A
Ana Andrea • couple • gb
8
2026-10-22 • via Nuitee
M
Mark • solo_traveller • gb
10
Brilliantly
Pros:

Brilliant stay could not ask for anything staff was nice and kind room was clean

Cons:

Nothing

2026-10-20 • via Nuitee
M
Mark • couple • gb
7
The staff were amazing but unfortunately not enough o forthem, reception wasn’t manned so took along time to get get our
Pros:

Had lots of Charm, location we great for us.

Cons:

Once on the second floor for the bedrooms fhe paint work & decor needed refreshing .
Unfortunately the heating wasn’t working so was very chilly.

2026-10-19 • via Nuitee
J
Janet • family_with_children • gb
7
2026-10-18 • via Nuitee
T
Troy • solo_traveller • gb
9
2026-10-18 • via Nuitee
R
Rachel • couple • gb
8
Comfortable, old fashioned pub stay
Pros:

The room was adequate, the bed was comfortable and the shower was good. The food was very good too, once it arrived. Nice old fashioned pub hotel. Also quiet.

Cons:

I think they were short staffed, we had to wait for everything - at reception for the key, at dinner for both drinks and food (then the food arrived before the drinks). Tables in the bar were messy and not cleaned the whole time we were there after dinner. We had to wait AGES for breakfast, it was a good thing we weren't in a hurry. We would stay there again though.

2026-10-14 • via Nuitee
M
Miancasser • couple • es
10
2026-10-14 • via Nuitee
C
chris • couple • ca
8
We are delighted to have found this gem and the great team who work there
Pros:

The staff were consistently friendly, professional and caring. The facilities were clean, tidy and everything we needed was supplied. The meals were well prepared, professionally presented and good value for money.

Cons:

The wifi, while free, was irritating in that we were constantly required to keep re-sign on by first visiting the company website every time we changed pages. It was quite odd and annoying.

2026-10-12 • via Nuitee
D
DEAN • couple • gb
8
Enjoyed cooked breakfast
Pros:

Staff all very friendly

Cons:

Fire alarms went off on both nights of stay
1st night 06.50
2nd night 03.50
No fire warden or instruction. FIRE PLAN suggest going to muster
No explanation the following day

2026-10-12 • via Nuitee
S
Sophie • couple • gb
6
Not enough staff to give an excellent hotel experience. The rooms served us well and good location for an event we were
Pros:

Character and charm, staff were friendly and helpful.
Loved the big room and big bath!
The cooked breakfast and continental options were good.

Cons:

Our room lock was difficult to use - it took 3 different members of staff to figure out.
There was a hotel reception area, however, because it’s part of a greene king pub, you had to wait for the bar staff to be free to help you with any hotel questions.
The building itself is very old but the finish/quality of the decoration or diy jobs is poor (cracks in walls filled in but not finished, walls half painted).
The staircase towards the rooms smelled of old drains.
At breakfast there was only one member of staff for the breakfast service. She did an excellent job but it was a lot for 1 person to do - seat the guests, take their orders, make drinks behind the bar, serve the hot food once it was ready and stock up the continental breakfast. Hence it was slow. She really needed help!

2026-10-12 • via Nuitee
S
Sally • couple • us
3
Sadly not as nice as depicted in the photos
Pros:

The bedroom itself was decorated nicely along with the bath and shower being great. The sheets and towels were clean

Cons:

The seating was tired and torn in the restaurant, food ok … the smell in the hall and in to the room was seriously awful and grubby stairway and the sink in the bathroom was blocked and unusable …. We had to open the window and as the room was a corner room the road on both sides made it a bit noisy

2026-10-11 • via Nuitee
H
helen • extended_group • gb
9
2026-10-10 • via Nuitee
J
Julie • solo_traveller • gb
6
2026-10-10 • via Nuitee
K
Kelsey • couple • us
4
2026-10-10 • via Nuitee
D
Dan • solo_traveller • gb
4
Poor
Cons:

Bar was never manned, and service very slow

2026-10-07 • via Nuitee
D
David • solo_traveller • gb
7
Pros:

Food good,staff very friendly and excellent service. A few parts of hotel restaurant and bar need either re decorating or upgrading. The shower was excellent looked like it had been renovated recently.

2026-10-07 • via Nuitee
T
Trevor • couple • gb
10
2026-10-07 • via Nuitee
M
Megan • couple • us
5
2026-10-07 • via Nuitee