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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Restaurant
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Family rooms
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Luggage storage
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Fax/photocopying
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Non-smoking throughout
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Kid meals
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Mobile app for room service
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Television in common areas
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Free wired internet
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Covered parking
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Secured parking
Review Highlights
Categories
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Property Description
Historical Charm
Located in the heart of Alton's main street, the Swan Hotel is a historic gem dating back to 1377. Enjoy the unique blend of old-world charm and modern comforts during your stay.
Delicious Dining Options
Indulge in full English breakfasts at the modern restaurant or savor a varied menu until 22:00 daily. The bar and lounge offer a delightful selection of bar meals, cask ales, premium lagers, and fine wines for a perfect evening.
Convenient Location
Explore nearby attractions such as Jane Austen’s Cottage in Chawton or hop on the Watercress Train Line from New Alresford to Alton. Immerse yourself in history and literary connections during your visit to Alton.
Experience the historic allure and modern amenities of Swan Hotel. Book now for an unforgettable stay.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in some hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
Location
Guest Reviews
Great location if you want to be central to Alton.
Free parking
Beds were comfortable and nice duvets Some friendly staff
The property feels very tired throughout, with dated décor and poorly maintained paintwork on the windows and doors, much of which is visibly flaking. There are scuffs and marks across many of the walls and doors, giving the overall impression that the hotel is not being properly maintained.
The carpets were dirty throughout and the rooms themselves felt dark and uninviting. In our room, two of the lamps were broken, further reinforcing the sense that basic maintenance is being overlooked.
Breakfast was also disappointing. After the first morning, we chose to eat elsewhere despite having already paid for it, as the quality did not meet expectations.
There were also concerning safety issues during our stay. The fire alarm sounded for approximately 15 minutes one day, yet no staff made any attempt to instruct guests to evacuate. I was the only person who went to the assembly point, while others continued eating in the dining room, which was almost comical.
Additionally, the room contained an old-style heater with an exposed heating element, which felt like a potential fire hazard.
Breakfast
Televisions not working properly
Location
Number of stairs and damaged paintwork. No view as window glassed over.
Breakfast was very good.
Room 16
Nothing
Proximity to town centre & railway station.
Parking available.
The room was clean
Evening meal & breakfast were both good. Staff were friendly, especially Ruth.
The bathroom heater didn’t work which meant it was too cold to shower!
There was a terrible banging loud noise happening during the whole evening which didn’t cease until gone 11.00. This was really intrusive
Amazing staff rooms lovley food amazing
A little more need to improve on acsses for disability users
Breakfast menu
Early finish to serving breakfast compared with advertised times in room on one morning
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