Castle And Ball by Greene King Inns

Hotels
•
Greene King
8.4 (163 reviews)
The High Street, Marlborough, England, SN8 1LZ , Marlborough , GB
44-01672-515201

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Facilities

Fireplace in lobby
Free WiFi
Garden
Fireplace in lobby
Smoke-free property
Wheelchair accessible parking
Free self parking
Wheelchair-accessible van parking

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Good value for money
Cons:
Some areas needing maintenance
One negative experience mentioned

Categories

Cleanliness
7.36
Positive mentions about cleanliness but noted some areas need maintenance.
Service
8.83
Staff were described as friendly, welcoming, and attentive, with special mentions of individuals who provided excellent service.
Location
8.87
Described as ideal, with a great atmosphere and convenient parking.
Room Quality
8.32
Rooms reported as comfortable and full of character, with some minor issues mentioned.
Amenities
8.35
Good offerings mentioned but specific amenities were not deeply discussed.
Value for Money
8.81
Praises for great value given the services and overall experience.
Food and Beverage
8.36
Positive mentions regarding breakfast and quality of food.
Overall Experience
8.33
Overall enjoyable and highly recommended stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:16

Property Description

Discover the charm of Castle And Ball by Greene King Inns, where tradition meets comfort in the heart of Marlborough.

Breathtaking Views
Unwind in our beautiful garden while soaking in stunning views that create a serene backdrop for your getaway.

Culinary Delights
Savor exquisite British cuisine at our on-site restaurant, Castle and Ball, complete with a bar/lounge ideal for evening relaxation. Room service is also available for your convenience.

Modern Amenities
Stay effortlessly connected with complimentary wireless internet access throughout the property. Our cozy lobby, featuring a welcoming fireplace, invites you to relax after a day of exploring.

Your perfect escape awaits—book your stay at Castle And Ball now!

Important information:

  • Parking height restrictions apply.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.4
Based on 163 reviews
Cleanliness: 7.36
Service: 8.83
Location: 8.87
Room Quality: 8.32
Amenities: 8.35
Value for Money: 8.81
Food and Beverage: 8.36
Overall Experience: 8.33
F
Fay • solo_traveller • gb
10
Overnight stay
Pros:

Beautiful traditional pub and hotel. Very friendly staff. Polite, professional and knowledgeable. We enjoyed a meal on arrival and breakfast the next day.

Cons:

Squeaky floorboards! But to be expected in an old building.

2026-07-18 • via Nuitee
J
John • couple • gb
8
Comfortable
Pros:

Car parking, all good

Cons:

Not much

2026-07-17 • via Nuitee
J
John • couple • gb
9
2026-07-17 • via Nuitee
O
Oleksandr • couple • es
10
Experiencia muy buena.
Pros:

Ubicación inmejorable con plaza de parking. Cenamos muy bien en el restaurante del propio hotel. Y el personal muy agradable. La habitación algo anticuada pero muy amplia y limpia.

Cons:

Nada.

2026-07-16 • via Nuitee
K
Kops • couple • az
10
2026-07-16 • via Nuitee
S
Sarahjane • solo_traveller • gb
10
Highly recommended ⭐️⭐️⭐️⭐️⭐️
Pros:

The staff were fantastic, nothing was too much trouble, they were welcoming and incredibly helpful. We were originally in room 17 and the wind was up causing the pub sign outside the window to swing and squeak continually. I asked if there was any chance of moving to another room and one was found for us immediately, with no fuss. We were so grateful.

The room was spotless and comfy. Dinner was delicious. We had a lovely stay.

Cons:

Nothing, everything was great.

2026-07-15 • via Nuitee
E
evelyn • couple • au
8
Enjoyed our 4 night stay at the Castle & Ball albeit slightly marred by the hot weather and inadequate cooling.
Pros:

Loved the quirkiness of the room.
Clean with a comfortable bed.
Good bar and restaurant. Friendly and helpful staff. Excellent car parking area.

Cons:

Room was very warm given the current climate.. could only marginally open one window..fan was inadequate.

2026-07-15 • via Nuitee
J
Jude • couple • gb
10
Would highly recommend. Staff went above and beyond to make our visit memorable.
Pros:

Attractive property. Welcoming and helpful staff
Brilliant location

Cons:

No complaints whatsoever.

2026-07-14 • via Nuitee
L
Lesley Ross • extended_group • gb
9
2026-07-14 • via Nuitee
K
Kee • solo_traveller • gb
8
2026-07-14 • via Nuitee
J
James • couple • gb
7
Enjoyable stay with friendly staff
Pros:

Convenient location with private car park

Attention needed to bedroom curtains, i.e. torn hem and poorly hung.

Cons:

Steep stairs!

2026-07-14 • via Nuitee
A
ALLEN.. • couple • gb
9
GOOD STAY. GOOD CHEAP FOOD.
Pros:

ALL GOOD.

2026-07-14 • via Nuitee
W
Wing • solo_traveller • gb
8
Good value
Pros:

Location , cleanliness

Cons:

No

2026-07-14 • via Nuitee
P
Patsy • family_with_children • us
6
Convenient and met my needs.
Pros:

The inn was quaint. Many steep stairs were a drawback and lack of AC was expected but missed. High Street was fun to walk and view shops, etc.
Access to White Horse Hill and Avebury was great.

Cons:

A lift and AC

2026-07-13 • via Nuitee
R
Rowntree • couple • gb
7
Pros:

Supper was good value and Breakfast was tasty

Cons:

A lot of very steep stairs for a couple in our late 70s .

2026-07-13 • via Nuitee
C
Caroline • extended_group • gb
6
Pros:

Location perfect, staff friendly, good food and free parking on site very important.

Cons:

The room was pretty unbearable in the midst of another heat wave - this is difficult for old buildings and it's hard to see what they could do about it. I stay here several times a year, and it seemed less together than usual this time. I stayed 2 nights and my room was not cleaned and re-stocked after the first night. My breakfast egg was not cooked as instructed and had to be sent back to the kitchen. My whisky with soda order at the bar was served in a half-pint glass. These are issues with staff shortage and training, which I know haunt the hospitality industry right now.

2026-07-13 • via Nuitee
M
Mary • couple • gb
10
Fab place and shops
Pros:

We love it and go as many times a year as we can
Gillian and her staff are ver good and helpful

Cons:

Steps down to the assisted room

2026-07-12 • via Nuitee
C
Celia • family_with_children • gb
10
Friendly omfortable place to stay with lovely people.
Pros:

Reception and all staff friendly and efficient. Food is good.

Cons:

Very hot in rooms as there was exceptional heatwave and its an old building without aircon but we were provided with fans.

2026-07-12 • via Nuitee
J
Jillian • couple • gb
10
Excellence in Marlborough!
Pros:

Loved everything! Roomy room,lovely staff,situation and the bar,grub! Car parking a bonus.Breakfast was superb,

Cons:

No-we loved it and didn't want to leave

2026-07-12 • via Nuitee
U
Ubbo • solo_traveller • nl
8
2026-07-12 • via Nuitee