Castle And Ball by Greene King Inns

Hotels
•
Greene King
8.4 (163 reviews)
The High Street, Marlborough, England, SN8 1LZ , Marlborough , GB
44-01672-515201

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Facilities

Fireplace in lobby
Free WiFi
Garden
Fireplace in lobby
Smoke-free property
Wheelchair accessible parking
Free self parking
Wheelchair-accessible van parking

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Good value for money
Cons:
Some areas needing maintenance
One negative experience mentioned

Categories

Cleanliness
7.36
Positive mentions about cleanliness but noted some areas need maintenance.
Service
8.83
Staff were described as friendly, welcoming, and attentive, with special mentions of individuals who provided excellent service.
Location
8.87
Described as ideal, with a great atmosphere and convenient parking.
Room Quality
8.32
Rooms reported as comfortable and full of character, with some minor issues mentioned.
Amenities
8.35
Good offerings mentioned but specific amenities were not deeply discussed.
Value for Money
8.81
Praises for great value given the services and overall experience.
Food and Beverage
8.36
Positive mentions regarding breakfast and quality of food.
Overall Experience
8.33
Overall enjoyable and highly recommended stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:16

Property Description

Discover the charm of Castle And Ball by Greene King Inns, where tradition meets comfort in the heart of Marlborough.

Breathtaking Views
Unwind in our beautiful garden while soaking in stunning views that create a serene backdrop for your getaway.

Culinary Delights
Savor exquisite British cuisine at our on-site restaurant, Castle and Ball, complete with a bar/lounge ideal for evening relaxation. Room service is also available for your convenience.

Modern Amenities
Stay effortlessly connected with complimentary wireless internet access throughout the property. Our cozy lobby, featuring a welcoming fireplace, invites you to relax after a day of exploring.

Your perfect escape awaits—book your stay at Castle And Ball now!

Important information:

  • Parking height restrictions apply.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.4
Based on 163 reviews
Cleanliness: 7.36
Service: 8.83
Location: 8.87
Room Quality: 8.32
Amenities: 8.35
Value for Money: 8.81
Food and Beverage: 8.36
Overall Experience: 8.33
M
Mary • solo_traveller • gb
9
Great central location, very comfortable historic inn.
Pros:

Central location. Good parking. Comfortable bed. Quiet. Great breakfast.
Very nice staff.

Cons:

Shower, weak flow, hard to get the hot water temperature just right. My pillow was too hard.

2026-05-16 • via Nuitee
N
Nina • couple • gb
8
Quirky accommodation, value for money
Pros:

Great location

Cons:

It was all good

2026-05-16 • via Nuitee
M
micky • solo_traveller • gb
7
Pros:

Location is good with parking. Staff good

Cons:

Its not 5 star as claimed. Unable to turn heating off in room. Rickety wooden window that rattled. Bed needs new mattress

2026-05-16 • via Nuitee
J
John • solo_traveller • gb
8
2026-05-15 • via Nuitee
S
Stuart • couple • gb
9
Friendly staff and atmosphere with good food and drink all at acceptable cost
Pros:

Old world themed

Cons:

No lift

2026-05-15 • via Nuitee
A
Adrian • solo_traveller • gb
8
2026-05-14 • via Nuitee
B
Bernadette • extended_group • gb
8
Pros:

The hotel was a great location and rooms were very spacious
Very good value

2026-05-14 • via Nuitee
C
Cocker • solo_traveller • gb
10
Attentive service in a historic setting.
Pros:

I made use of the bedroom for an overnight stay after an event. It was a delightful and tastefully decorated room and perfectly quiet and clean. I paid a single room rate but it was the size of a double. The town centre location and off street parking were very convenient. The reception I received was both welcoming and informative.

2026-05-14 • via Nuitee
T
Tony • couple • gb
10
Pros:

Staff helpful. Breakfast excellent.

2026-05-13 • via Nuitee
H
Hilke • extended_group • de
9
Nettes Hotel mit Charme
Pros:

Nettes altes Hotel mit Charme. Leckeres Frühstück. Freundliches Personal.

2026-05-11 • via Nuitee
K
Katherine • couple • gb
6
2026-05-11 • via Nuitee
L
Lorraine • couple • gb
8
Perfect location, comfortable stay, delicious breakfast. Hotel
Pros:

Location. Room spacious and bed comfortable. Break first class.

Cons:

We did not have a good checking in experience as the receptionist was quite unfriendly and unhelpful. We have stayed here previously and the staff were lovely so we were shocked by the difference this time.

2026-05-11 • via Nuitee
M
Mark • solo_traveller • gb
6
Pros:

Convenience

Cons:

Dirty, rickety outdoor benches, scruffy grass and glasses and plates still sitting outside in the morning in the garden. That's sheer laziness!

2026-05-11 • via Nuitee
L
Laura • extended_group • gb
9
2026-05-10 • via Nuitee
R
Raimundo • solo_traveller • es
8
2026-05-10 • via Nuitee
R
Read • solo_traveller • gb
7
2026-05-10 • via Nuitee
S
Susan • solo_traveller • gb
9
Pros:

Lovely old building, complete with creaky floors!

2026-05-09 • via Nuitee
W
Woodhead • extended_group • gb
8
Decent for the money
Pros:

Great location - nice team

Cons:

My friends room was really not clean enough - there were paperclips on the floor and the window were mouldy

2026-05-09 • via Nuitee
A
Adam • solo_traveller • gb
8
Pros:

Room was huge with little balcony.

Cons:

Decor a little scruffy. Would have liked a preferential booking for dinner.

2026-05-09 • via Nuitee
S
Stu Clay • solo_traveller • gb
7
Great value
Pros:

Great staff

Cons:

Couldn't get food at 9:20... But that's understandable!

2026-05-09 • via Nuitee