Hilton Garden Inn Jackson Downtown

Hotels
•
Hilton Garden Inn
7.6 (784 reviews)
235 West Capitol Street , Jackson , us
+1 601-353-5464

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Cons:
Cleanliness issues
High prices compared to value

Categories

Cleanliness
7.06
Several mentions of unclean rooms and dirty facilities.
Service
9.03
Many positive comments highlighting polite and helpful staff.
Location
9.07
Convenient location for events, positively noted in reviews.
Room Quality
7.52
Mixed feedback; comfortable beds but cleanliness issues affecting perception.
Amenities
6.55
Reported issues with coffee maker and lack of small towels.
Value for Money
7.01
Comments highlight perceptions of being overpriced for the experience received.
Food and Beverage
6.56
Complaints about breakfast quality and pricing discrepancies.
Overall Experience
8.03
General feeling was positive despite multiple issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:34

Property Description

Luxurious Amenities
Indulge in the indoor heated pool, hot tub, and free Wi-Fi with HBO in every room. The presence of a microwave, refrigerator, iPod docking station, and coffee facilities ensures a comfortable stay.

Convenient Facilities
Benefit from the 24-hour business center, laundry facilities, and a convenience store on-site. With 7,300-square-feet of meeting space, this hotel is perfect for both leisure and business travelers.

Prime Location
Located just 2 blocks from the Jackson Convention Complex and the AmTrak Train Terminal, and only 1.3 miles from Jackson State University, the Hilton Garden Inn Jackson Downtown offers convenience and accessibility for all guests.

Book now for an unforgettable stay at the Hilton Garden Inn Jackson Downtown.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The city of Jackson has issued a water boil advisory. The hotel is providing bottled water for our guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.6
Based on 784 reviews
Cleanliness: 7.06
Service: 9.03
Location: 9.07
Room Quality: 7.52
Amenities: 6.55
Value for Money: 7.01
Food and Beverage: 6.56
Overall Experience: 8.03
Y
Yatameke • family_with_children • us
9
2026-08-05 • via Nuitee
C
Cherron • solo_traveller • us
8
2026-08-03 • via Nuitee
K
Kenya • solo_traveller • us
4
I will not recommend
Pros:

Security was alway out and helpful

Cons:

Needs a lot of updating , There was not a clean lit area for dogs.I had to request my room be vacuumed one I got there. And I witness an employee mopping the entrance area with a dirty mop.

2026-07-23 • via Nuitee
J
Joshua • solo_traveller • us
5
2026-07-21 • via Nuitee
D
Debi or Ralph • extended_group • us
4
Slept well
Pros:

Looked nice

Cons:

Got to room…
No closet doors
Only 1 towel in bathroom for a room for 4
No extra blanket

2026-07-18 • via Nuitee
T
Tracie • couple • us
10
2026-07-12 • via Nuitee
V
Veronica • solo_traveller • us
10
Overall it was great
Pros:

The people was very nice and helpful

Cons:

Pool was very cold

2026-07-04 • via Nuitee
C
Chantelle • couple • us
10
2026-06-28 • via Nuitee
C
Christina • couple • us
10
This was my first time staying in a Hilton. I enjoyed it and was comfortable. I will stay again in the future
Pros:

The cleanliness of the room

Cons:

The elevator was a little confusing but other than that it was fine.

2026-06-28 • via Nuitee
J
Jamal • solo_traveller • us
5
2026-06-24 • via Nuitee
J
Jordan • family_with_children • us
7
Overall wonderful, but bathroom cleanliness was questionable.
Pros:

All staff on site were incredibly friendly and helpful. I especially want to shout out the dinner and breakfast staff, who went out of their way to check on our family and make sure our 2 year old was having a good time. Thank you Sharon and her team!

Cons:

We booked the king suite and I was excited to use the separate bathtub/shower for both myself and my toddler. Unfortunately, the water coming out of the bath tub was yellow and there were some black flakes as well, and we could not use it to bathe our toddler. When I was taking a shower later there were tiny hairs on the shower wall. The bathroom was the only unpleasant part of our stay- everything else was wonderful. However, it did have a big impact on our evening.

2026-06-23 • via Nuitee
J
Jessica • solo_traveller • us
3
Worst stay ever!worst than motel 6! Lazy staff, dirty and stinky.
Pros:

Gorgeous building!

Cons:

Stinky and dirty hotel! Gorgeous downtown hotel ran worse than motel 6!!
Extremely lazy and useless staff! Valley guys saw us and went inside and just set there till we got there and asked them to park our car!
Front desk lady gave us only 1key(you cant use elevator unless you can key)! Room was used and not cleaned and phone was not working!
We came back to font desk and told her about it. She only said :” my system shows it is clean!”. She gave us another keys. Had to ask for 2 . Came to a “clean” room, yet it was extremely stinky! It was 11pm, so after 12 hours of driving we just went to sleep. Breakfast was just ok. Check out was ok.

2026-06-21 • via Nuitee
T
Trevor • solo_traveller • gb
8
Pros:

Great old hotel. Staff were great we arrived early but they arranged a room no problem

Cons:

The pool and spa weren't working, there is not much around it, I got the feeling the area had seen better days

2026-06-20 • via Nuitee
C
Cededra • family_with_children • us
4
Pros:

Didn't get breakfast 😞 thought that it would be included.

Cons:

Paying a high price for parking overnight. I was told I could park anywhere on street after 5PM IF I could find parking. Also, you can't park in front of the building across the street. It's small parking that can park on street. I expected free parking in the hotel lot. Also I was told they was short of housekeeping workers. Ran out of towels was told to call front desk in the morning to get more. Called front desk in the morning towels still wasn't available.

2026-06-17 • via Nuitee
E
Emily • couple • au
10
2026-06-16 • via Nuitee
M
Marceshia • solo_traveller • us
10
Pros:

Everything the location. Amazing views. Short distance to nearby restaurants

Cons:

Nothing

2026-06-16 • via Nuitee
C
Carnes • family_with_children • us
1
I didn't stay... after no working door and sink issues I went to another hotel.
Pros:

Absolutely NOTHING

Cons:

Check in was an easy process. Upon getting to room 319 I put the card and turned handle to open door. It wouldn't open. I had to use my whole body strength to force door open when I finally got it opened it didn't close. The same thing I did to open, I did to close. The bathroom sink didn't drain, and the constant fighting and killing Nats was horrible.

2026-06-15 • via Nuitee
A
Amanda • couple • us
1
We didn’t even stay here! Area did not feel safe.
Pros:

We didn’t even get out of the car!

Cons:

Area did not feel safe at all!

2026-06-15 • via Nuitee
J
Johnson • couple • us
5
2026-06-15 • via Nuitee
R
Rebekah • solo_traveller • us
10
2026-06-13 • via Nuitee