Hilton Garden Inn Jackson Downtown

Hotels
•
Hilton Garden Inn
7.6 (793 reviews)
235 West Capitol Street , Jackson , US
+1 601-353-5464

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Cons:
Cleanliness issues
High prices compared to value

Categories

Cleanliness
7.06
Several mentions of unclean rooms and dirty facilities.
Service
9.03
Many positive comments highlighting polite and helpful staff.
Location
9.07
Convenient location for events, positively noted in reviews.
Room Quality
7.52
Mixed feedback; comfortable beds but cleanliness issues affecting perception.
Amenities
6.55
Reported issues with coffee maker and lack of small towels.
Value for Money
7.01
Comments highlight perceptions of being overpriced for the experience received.
Food and Beverage
6.56
Complaints about breakfast quality and pricing discrepancies.
Overall Experience
8.03
General feeling was positive despite multiple issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:34

Property Description

Luxurious Amenities
Indulge in the indoor heated pool, hot tub, and free Wi-Fi with HBO in every room. The presence of a microwave, refrigerator, iPod docking station, and coffee facilities ensures a comfortable stay.

Convenient Facilities
Benefit from the 24-hour business center, laundry facilities, and a convenience store on-site. With 7,300-square-feet of meeting space, this hotel is perfect for both leisure and business travelers.

Prime Location
Located just 2 blocks from the Jackson Convention Complex and the AmTrak Train Terminal, and only 1.3 miles from Jackson State University, the Hilton Garden Inn Jackson Downtown offers convenience and accessibility for all guests.

Book now for an unforgettable stay at the Hilton Garden Inn Jackson Downtown.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The city of Jackson has issued a water boil advisory. The hotel is providing bottled water for our guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 793 reviews
Cleanliness: 7.06
Service: 9.03
Location: 9.07
Room Quality: 7.52
Amenities: 6.55
Value for Money: 7.01
Food and Beverage: 6.56
Overall Experience: 8.03
J
Jamaille • couple • us
10
2026-10-31 • via Nuitee
S
Sijo • couple • us
9
2026-10-30 • via Nuitee
P
Parker • couple • us
1
2026-10-30 • via Nuitee
M
Murat • couple • us
1
Room was smelling and doesn’t feel like this is Hilton hotel.
Pros:

Nothing

Cons:

It’s old and smells bad, this isn’t should be a Hilton. It should be a 2 stars hotel.

2026-10-30 • via Nuitee
T
Tiffany • couple • us
10
2026-10-30 • via Nuitee
K
KaShawn • solo_traveller • us
10
2026-10-30 • via Nuitee
S
Sarai • solo_traveller • us
6
2026-10-25 • via Nuitee
K
Kayci • family_with_children • us
9
Pros:

Valet guy and buffet staff were amazing. 100/10

Cons:

Chairs in room were dirty

2026-10-22 • via Nuitee
A
Amber • couple • us
4
Some things need to be updated and changes expeditiously, the breakfast in the restaurant was 8/10.
Pros:

The breakfast and breakfast staff was great. The location and price were excellent.

Cons:

You had to go down to get your own towels, the parking was horrible, rooms weren’t cleaned/ no towel pick up ( because house cleaning come every other day, not daily)
The color of the shower screamed dirty and it was extremely hot in the bathroom, with no option for the door to stay open. We had to use a shoe so that there would be some ventilation. Also, my sister came and had to change rooms due to the same bathroom issues and her door to the room, had to be lifted up to close entirely, which was so unsafe.

2026-10-17 • via Nuitee
S
Shaquitta • couple • us
8
Pros:

Stay was very good

2026-10-16 • via Nuitee
M
McQueen • solo_traveller • us
9
Pros:

It was clean

Cons:

The people at the front desk we're not polite at all they act like you were bothering them when you were there for your enjoyment I asked the front the lady did they have a bath chair cuz that's what I was told to ask when you get to the property no we don't have a bath chair and as I proceeded to turn my back she was still no we don't have one at all the next day I called the front desk dialing 0 phone just rang rang I had to use my personal phone to call the front desk then she made up some excuse that it was something wrong with the phone later on that day with somebody else change shifts and I call the phone was fine so I said you know what I'm not going to upset my day and I just went by my business let's check out other than that that was the only thing I inquired about

2026-10-16 • via Nuitee
R
Robert • couple • us
10
2026-10-15 • via Nuitee
C
Ceora • couple • us
1
I did not like it
Pros:

N/A

Cons:

The room smelled horrible,the towels was dirty & it aaa hair all over the bathroom floor.

2026-10-14 • via Nuitee
D
Dumville • solo_traveller • us
4
Cons:

Pay to park was annoying. Could have parked on street myself. Will do that on return trip.

2026-10-14 • via Nuitee
N
Nickie • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-10-13 • via Nuitee
I
Ian and Tammy • couple • nz
4
Bad location, unfriendly staff - did not feel welcome. No Southern hospitality!
Pros:

Nothing - we won't be back.

Cons:

Staff very unfriendly. Poor facilities. Did not feel safe to venture out after dark. Directly across from a busy railway line.

2026-10-13 • via Nuitee
N
Ngọc Lan • solo_traveller • us
9
It was a good stay with nice room, good service.
Pros:

Nice room, great view

Cons:

No parking spot

2026-10-12 • via Nuitee
E
Eric • solo_traveller • us
6
Pros:

Location

Cons:

Morning staff member seemed annoyed

2026-10-10 • via Nuitee
M
Mekhi • family_with_children • us
7
2026-10-09 • via Nuitee
M
Marceshia • solo_traveller • us
10
2026-10-08 • via Nuitee