Heathlands Hotel

Hotels
•
Britannia Hotels
6.7 (5618 reviews)
12 Grove Road, East Cliff , Bournemouth , gb

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent location near the beach
Live music and good food (breakfast/dinner)
Pleasant garden and repeat visitors
Cons:
Poor/ inconsistent cleanliness (cobwebs, not cleaned daily)
Outdated rooms and furniture; small bathrooms
No air conditioning / poor ventilation in some rooms
Limited amenities (no fridge, few outlets, minimal toiletries) and maintenance/safety concerns

Categories

Cleanliness
4.5
Mixed reports: some guests call the hotel very clean, but several detailed complaints (cobwebs, rooms not cleaned daily, no clean towels) indicate poor and inconsistent housekeeping.
Service
8.8
Consistently positive: many reviews highlight very friendly, helpful and professional staff; multiple guests specifically praise the staff and repeat visits.
Location
9
Very strong: repeatedly noted as close to the beach, convenient for arrival (train) and with a pleasant garden; many guests cite location as a primary pro.
Room Quality
4.8
Generally poor: frequent complaints about outdated decor, small/tiny bathrooms, furniture damage, windows that don't open, rooms that overheat (e.g. room 123) and safety concerns (shaky elevator, no door lock).
Amenities
4.6
Below average: multiple mentions of no air conditioning, no fridge, limited/poor power outlets, minimal toiletries (only hand soap), broken vending machine and other maintenance issues.
Value for Money
5.5
Mixed to low: a few guests find the price fair, but several explicitly state poor value or overpricing given the condition and missing amenities.
Food and Beverage
8
Generally positive: multiple mentions of excellent breakfast and dinner, fresh tasty food and live music at night; F&B is a clear strength for many guests.
Overall Experience
8.4
Mixed but often positive: many guests describe a welcoming, enjoyable stay (repeat visitors, friendly staff, good F&B and location), though significant maintenance and cleanliness issues lower satisfaction for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:22

Property Description

Convenient Location
Located just a short stroll from Bournemouth Pier on East Cliff, Heathlands Hotel offers easy access to the beach and nearby attractions. Bournemouth Railway Station is also conveniently close by.

Dining and Relaxation
Indulge in a delightful dining experience at the Pavilion Restaurant with its international cuisine and extensive wine selection. Unwind at the lounge bar or enjoy al fresco dining on the spacious terrace. Don't miss the daily full English breakfast offerings.

Comfortable Accommodation
Each room at Heathlands Hotel features a private bathroom, tea/coffee facilities, TV, and hairdryer. Some rooms boast scenic garden views, ensuring a comfortable and pleasant stay.

Book now to experience the perfect blend of convenience, dining, and comfort at Heathlands Hotel.

Important information:

Parking is limited and available on a first come, first served basis.

Please note, we do not accept any cash payments at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BOH

Location

Guest Reviews

6.7
Based on 5618 reviews
Cleanliness: 4.5
Service: 8.8
Location: 9
Room Quality: 4.8
Amenities: 4.6
Value for Money: 5.5
Food and Beverage: 8
Overall Experience: 8.4
K
Katarzyna • family_with_children • gb
8
Very good weekend break
Pros:

The hotel was very close to the beach and the family room was very spacious

Cons:

The water pressure in the shower was really low

2026-09-05 • via Nuitee
C
Colin • solo_traveller • gb
6
Nice but could do with a revamp
Pros:

Nice staff on desk

Cons:

Had problems getting free wifi, TV was not tuned and the quality of picture was very bad. Go lose finding room like a maze the floors were.

2026-09-05 • via Nuitee
T
Thorpe • couple • gb
8
2026-09-04 • via Nuitee
N
nayak • solo_traveller • gb
6
Pros:

that hotel was in good location

Cons:

I left my power bank in side room..but hotel staff not contact with me about return that power bank
and in shower water was very hot..normal water not coming

2026-09-04 • via Nuitee
H
hawkins • extended_group • gb
8
2026-09-04 • via Nuitee
G
Gatha • couple • gb
1
2026-09-04 • via Nuitee
S
Sidi • solo_traveller • gb
1
2026-09-03 • via Nuitee
E
Everly • family_with_children • gb
5
Pros:

The space

Cons:

The shower didn't work. Not enough water to have a good bath. The pillow was smelling bad

2026-09-03 • via Nuitee
R
rashid • couple • gb
2
Pros:

Just location.

Cons:

Near bech

2026-09-03 • via Nuitee
R
Raza • solo_traveller • gb
3
2026-09-03 • via Nuitee
L
Lindup • couple • gb
7
It was made pleasant by the staff, but would probably not stay again.
Pros:

I didn't stay for breakfast but staff were very helpful and friendly, rooms were clean but carpet has seen better days 🙂

Cons:

Hotel is very dated and my bed was hard, the stairs on the 3rd floor creakas people walk by your room. Not ideal

2026-09-03 • via Nuitee
D
Dominique • couple • fr
8
2026-09-03 • via Nuitee
S
Sidi • solo_traveller • gb
1
Was basically better off sleeping anywhere else but here
Pros:

Allowed a bed

Cons:

Not allowed towels or toilet paper

2026-09-03 • via Nuitee
J
Jim • solo_traveller • gb
3
2026-09-03 • via Nuitee
D
Detlef • solo_traveller • gb
10
2026-09-02 • via Nuitee
B
Brian • family_with_children • gb
8
Fulfilled requirements.
Pros:

Location. Cost. Parking.

Cons:

More choice on menu for evening meal.
Some entertainment in evening.
Plunge pool inside.

2026-09-02 • via Nuitee
S
Sylwia • solo_traveller • gb
5
Pros:

Great location, friendly staff, car park facility

Cons:

The interior was very basic and extremely dated. I have not expected a luxurious one for that price but a sink with 2 taps sounds like a different era 😅!!!

2026-09-02 • via Nuitee
O
Olutaye • family_with_children • gb
4
The bed is uncomfortable, window stills are very dirty and tneeds serious upg
Pros:

The food and restaurant are really nice

Cons:

The rooms are outdated, need proper modern upgrades. TV not working properly.

2026-09-01 • via Nuitee
W
Wiltshire • solo_traveller • gb
7
2026-09-01 • via Nuitee
G
Glyn • solo_traveller • gb
3
Pros:

Slept well

Cons:

Dated room needs a serious refresh
No plug on the sink
Bath was not clean on arrival

2026-09-01 • via Nuitee