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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Tour desk
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Facilities for disabled guests
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Ironing service
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Sauna
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Massage services
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Ski storage
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Currency exchange
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Hammam
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Concierge service
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Kid meals
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Heated pool
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Steam room
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Fire extinguishers
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CCTV outside property
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24-hour security
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Key card access
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Supervised childcare/activities
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Ski storage
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Television in common areas
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Front desk (limited hours)
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Ski-in/ski-out access
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Express check-in
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Free wired internet
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Playground on site
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Ski equipment rentals on site
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Ski lessons on site
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Pool sun loungers
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Concerts/live shows
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Reception hall
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Exercise/lap pool
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Japanese garden
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Health or beauty spa nearby
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Ski lift privileges
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Snow sports gear
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Swimming nearby
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Bicycle-friendly property
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Charcoal grill
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations with Private Wellness Areas
The CERVO Mountain Resort offers 7 units with spacious rooms and suites, each equipped with its own wellness area including a sauna, steam bath, terrace, massage room, and relaxation room with an open fireplace. Enjoy panoramic views of the Matterhorn Mountain from the terrace.
Fine Dining Experience
Indulge in exquisite cuisine at one of the property's 3 restaurants. The elegant restaurant serves selected regional specialties and fine wines for lunch and dinner, promising a delightful dining experience.
Convenient Transfer Services
Benefit from complimentary transfer services between the hotel, Zermatt Train Station, and the village entrance. Enjoy hassle-free travel to and from the resort, ensuring a seamless and relaxing stay.
Book your stay at the CERVO Mountain Resort for a luxurious mountain getaway.
Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
The staff are extremely friendly. There is ski in ski out. Breakfast was excellent and every day there was music or DJ for apres-ski. Spa, sauna, and warm pool all available. Location is perfect with quick access to the Funicular and to the Village.
The light in the room is very low, the pillows were all soft, chairs in the balcony not comfortable.
A fun, design forward stay with a younger, slightly alternative vibe that feels refreshingly different from the more traditional luxury hotels in Zermatt. The atmosphere is relaxed and modern, with warm wood interiors, great views, and a cool, laid back energy throughout.
One thing to keep in mind is the layout. The resort is spread across several separate buildings that aren’t connected indoors, so getting to breakfast, the spa, or the ski room means stepping outside and walking in the cold for a few minutes. It’s not the most practical setup, especially in ski boots, but you get used to it.
The spa area is mostly outdoors, with two saunas, one Finnish outside, one steam room inside, plus a small pool. Simple and compact, but nice to have after a day on the slopes.
Overall, a nice stay with plenty of personality and style just not the most convenient design wise.
Location clean good food calm relaxing
Nothing
Just the view from the room. That’s it
Dark, Depressing, far from center
If you want a dark and depressing hotel, then Cervo is your place. We checked out this morning and I couldn’t be happier leaving that place. They claim they are a 5 star hotel but they are not, they are a 3 star hotel. We stayed in 5 star hotels all the time, we just stayed at Bauer au Lac in Zurich and Victoria Jungfrau in Interlaken. Those are 5 star hotels.
Rooms are dark (bedroom is light with good views). Bathroom is so dark, I had to use my cell phone flashlight every time. Living room is useless. Amenities are very weak. Nothing worked properly in the room. Tv didn’t work, we let front desk know but no action. The tablet was not working properly.
Breakfast included but my God worst breakfast ever. The buffet is in a dark room like a dungeon. You feel like you are having breakfast in jail or captivity. Dark room you can’t even see. Their breakfast items are a joke. I suggest the owners travel to Victoria Jungfrau and have breakfast there and learn a thing or two. 2 sliced apples is NOT considered fruits for breakfast.
Their Italian restaurant is also bad. It has good views of Matterhorn but our pasta was so al dente we couldn’t eat.
Staff is amazing. This review does not reflect on anything the staff did. They were kind and accommodating.
I would not stay there ever again and I will not recommend that hotel. Oh it’s also far from center of the city. It’s a long walk there, about 15 min. I know it doesn’t sound as bad but once you hike for hours and you are dead tired or being on your feet all day then walking uphill for 15 minutes is last thing you want to do.
Wish them luck but please do not market yourself as a 5 star hotel. It’s a 3 star hotel.
Alles war wunderbar, Alle angestellten waren super nett und sehr hilfsbereit.
Ich fühlte mich von allen willkommen.
Das Frühstück unglaublich mit viel Liebe angerichtet.
Das wir allen duzen dürften war für mich daß schönsten.
Das Essen unglaublich lecker. Ich werde bestimmt wieder zurück .Bin schon am planen und ich werde allen empfehlen.
Ich danke das ganzen Team für die wunderbare schöne Tage.
Kann ich leider nicht sagen
Отличная локация, природа, тишина, отличный ресторан!
Мягкие матрасы.
Amazing option for a skiing trip in Zermatt - everything is 5 star: service, location, restaurants, spa, ski-in/out. We loved that we could effectively spend all non-skiing time in the hotel if we wanted to - given the spa and three great restaurants.
Freundliche Mitarbeiter
Morgentliche Störung durch Personal (Trotz "Do not disturb" Sign)
colazione ecellente con ampia scelta di dolce e salato, la posizione comodissima se sci ma anche se vuoi visitare il paese
nulla
Everything was just perfect! The accommodation, the restaurants, the spa and the professionalism and friendliness of the staff made out stay very pleasant! Would definitely recommend the hotel.
Qualität des Services (Empfang, Zimmer, Restaurant).
Das Hotel gehört zweifellos zu den besten Ferienhotels der Schweiz: Sowohl die Ausstattung als auch der Service erfüllen höchste Ansprüche.
Toller Service, grossartige, freundliche und hilfsbereite Mitarbeiter, wunderschönes Zimmer
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