Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location and views (Big Ben, London Eye)
Helpful, friendly staff in many reviews
Clean rooms and well-kept public areas
Good breakfast
Family-friendly facilities/space for children
Cons:
Reception/customer service issues reported (notably a complaint about guest services)
Housekeeping lapses: curtains/carpet issues, room not made up, shampoo/robe shortages
Uncomfortable sofa bed for kids in at least one stay
Frustrating lifts / difficulty locating stairs

Categories

Cleanliness
8.4
Generally praised as very clean in multiple reviews, but some negative notes (dirty laundry trolley on arrival, carpet needing hoovering, holes in curtains) reduce the score slightly.
Service
7.8
Staff are frequently described as friendly and helpful, but a significant complaint about reception/guest services (communication, room servicing and reward points) lowers the overall service rating.
Location
8.8
Consistently highlighted as superb/central with great views (Big Ben, London Eye) and walking distance to attractions; strong positive sentiment.
Room Quality
8.4
Many guests praised excellent rooms and upgrades/views; some issues noted (uncomfortable sofa bed for children, shortages like robes/shampoo) lead to a slightly reduced score.
Amenities
8
Family-friendly spaces and kid activities are praised, but small amenity issues (shampoo not replenished, limited robes) temper the score.
Value for Money
7.9
Mixed comments: some guests feel the price-quality is good, while at least one guest felt the price was premium relative to the customer service they received.
Food and Beverage
8.6
Breakfast is repeatedly praised across reviews (multiple positive mentions), supporting an above-target rating.
Overall Experience
8.5
Overall experience is largely positive with several glowing endorsements and happy guests, though a few service/room issues prevent a top score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Prime Location and Stunning Views
Situated on the South Bank of the Thames, Park Plaza Westminster Bridge London offers breathtaking views of the Houses of Parliament and Big Ben. Just a short walk away from iconic landmarks like the London Eye, guests can immerse themselves in the vibrant heart of the city.

Luxurious Amenities for Ultimate Relaxation
Indulge in the hotel's 24-hour gym, a refreshing 15-metre swimming pool, sauna, and steam room. The spacious, modern rooms are equipped with everything you need for a comfortable stay, from a flat-screen TV to a well-stocked minibar.

Culinary Delights and Entertainment
Savor exquisite dining at Brasserie Joël and Ichi Sushi & Sashimi, or enjoy a cup of authentic Italian coffee at illy Caffè. End your day with live entertainment at Primo Bar, adding a touch of glamour to your evenings.

Experience luxury and convenience at Park Plaza Westminster Bridge London - book your stay now for an unforgettable London getaway.

Important information:

The credit card holder must be present upon arrival along with the card used to make the booking. The hotel does not accept third party credit card payments.

Guests are required to show photo ID and the credit card used upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please note that different terms and conditions and policies, which may include pre-paid deposits, will apply to group bookings of more than 9 rooms. The property will contact the guest following their reservation.

If traveling as a family, please remember to add your children to the booking so that we can prepare for your arrival.

Please note that the swimming pool is open from 6:30 am until 10 pm daily. Kids times : 8 am until 8 pm.

Please note that Pool Booking system is in place and a 30 minutes slot must be booked in advance.

Please inform the property in advance if you plan to bring a dog. A surcharge of GBP 25 per dog, per day applies.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Location

Property Video

Guest Reviews

8.3
Based on 31956 reviews
Cleanliness: 8.4
Service: 7.8
Location: 8.8
Room Quality: 8.4
Amenities: 8
Value for Money: 7.9
Food and Beverage: 8.6
Overall Experience: 8.5
S
SYED • family_with_children • us
10
Exceptional
Pros:

Very classy and great location. Very nice interior designs and lighting, overall I would love to come back here again.

Cons:

All good

2026-11-08 • via Nuitee
S
Sara • couple • gb
10
A real treat.
Pros:

Great location with fabulous views over St Thomas hospital and Westminster bridge. Luxurious and warm, no road noise. Beautifully scented toiletries. Delicious breakfast.

Cons:

Nothing.

2026-11-07 • via Nuitee
M
MOHAMMED • solo_traveller • gb
8
Great
Pros:

Spacious

Cons:

Parking

2026-11-07 • via Nuitee
P
PERE • extended_group • es
9
Pros:

La ubicació, la neteja, l’esmorzar, tot en general

Cons:

Com a critica constructiva, el matalàs fel sofa/llit no està a l’altura del establiment. Es un aspecta a millorar

2026-11-07 • via Nuitee
S
Shoshi • extended_group • il
10
חלומית
2026-11-07 • via Nuitee
L
Luca • family_with_children • ch
9
Pros:

La posizione e la camera

Cons:

La pulizia

2026-11-07 • via Nuitee
B
Blanka • family_with_children • hr
9
2026-11-07 • via Nuitee
M
Mohamed Ali • couple • eg
8
2026-11-07 • via Nuitee
S
Sarah • couple • ie
10
2026-11-07 • via Nuitee
B
Blanka • family_with_children • hr
9
2026-11-07 • via Nuitee
J
János • family_with_children • hu
9
2026-11-07 • via Nuitee
K
Kasandra Vulic • solo_traveller • hr
10
Amazing hotel,perfect location
Pros:

Hotel je fantastican,prelijep,cist,udoban..osoblje usluzno,brzo,hrana odlicna,bazen topao..sve sve pohvale...lokacija super.

Cons:

Nista

2026-11-07 • via Nuitee
P
Piruza • couple • no
8
Pros:

Harshita at the reception very kindly offered us a complimentary early check in which was very appreciated

2026-11-07 • via Nuitee
L
Luke • family_with_children • gb
10
We never look to book anywhere else when we come to London as this hotel is perfect for us.
Pros:

Everyone who works here is so helpful. Also the kids club is great 👍

2026-11-06 • via Nuitee
S
Susanna • solo_traveller • gb
8
Nice, good location but too noisy at night to stay again.
Pros:

Location is fantastic for walking about London, the staff are friendly, the size of room - had a superior double. The bathroom having a separate shower to the bath.

Cons:

Bit of Noise at 5.30 am first morning, then 12.30 pm the next night from other travellers. It didnt last a long time but woke me up.
The room is a little dark from the dark wood plus lighting wasn’t great. I realise I’d prefer a smaller hotel.

2026-11-06 • via Nuitee
Y
Yunus Emre • solo_traveller • tr
2
Pros:

Konum

Cons:

Konum hariç herşey

2026-11-06 • via Nuitee
I
Ilirjan • extended_group • ch
8
2026-11-06 • via Nuitee
I
Iolanda • family_with_children • es
9
Very good stay: a comfortable and clean room, excellent spa facilities. Breakfast could improve
Pros:

Very enjoyable stay overall. The room was clean, comfortable, and had everything we needed. The spa facilities were excellent, well maintained, and provided a great place to relax. Highly recommended.

Cons:

The breakfast was disappointing, both in terms of quality and variety, with limited options available. Despite this, we enjoyed our stay and would recommend the hotel.

2026-11-06 • via Nuitee
Y
Yunus Emre • couple • tr
1
Pros:

Konum

Cons:

Konum hariç herşey

2026-11-06 • via Nuitee
C
Cristina • extended_group • it
10
2026-11-06 • via Nuitee