Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Location
Helpful Staff
Comfortable Rooms
Cons:
Inconsistent Cleaning
Breakfast Price

Categories

Cleanliness
7.68
The cleaning staff didn't make the bed properly.
Service
9.15
Staff were helpful and responsive.
Location
9.19
Central to everything, great access to attractions.
Room Quality
8.64
Rooms were comfortable with good facilities.
Amenities
8.67
Good pool and breakfast options available.
Value for Money
8.63
Good value for the amenities offered.
Food and Beverage
8.18
Breakfast options were enjoyable but slightly pricey.
Overall Experience
8.65
Overall a pleasant stay with minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 10:55

Property Description

Prime Location and Stunning Views
Situated on the South Bank of the Thames, Park Plaza Westminster Bridge London offers breathtaking views of the Houses of Parliament and Big Ben. Just a short walk away from iconic landmarks like the London Eye, guests can immerse themselves in the vibrant heart of the city.

Luxurious Amenities for Ultimate Relaxation
Indulge in the hotel's 24-hour gym, a refreshing 15-metre swimming pool, sauna, and steam room. The spacious, modern rooms are equipped with everything you need for a comfortable stay, from a flat-screen TV to a well-stocked minibar.

Culinary Delights and Entertainment
Savor exquisite dining at Brasserie Joël and Ichi Sushi & Sashimi, or enjoy a cup of authentic Italian coffee at illy Caffè. End your day with live entertainment at Primo Bar, adding a touch of glamour to your evenings.

Experience luxury and convenience at Park Plaza Westminster Bridge London - book your stay now for an unforgettable London getaway.

Important information:

The credit card holder must be present upon arrival along with the card used to make the booking. The hotel does not accept third party credit card payments.

Guests are required to show photo ID and the credit card used upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please note that different terms and conditions and policies, which may include pre-paid deposits, will apply to group bookings of more than 9 rooms. The property will contact the guest following their reservation.

If traveling as a family, please remember to add your children to the booking so that we can prepare for your arrival.

Please note that the swimming pool is open from 6:30 am until 10 pm daily. Kids times : 8 am until 8 pm.

Please note that Pool Booking system is in place and a 30 minutes slot must be booked in advance.

Please inform the property in advance if you plan to bring a dog. A surcharge of GBP 25 per dog, per day applies.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 65 per day.

Location

Property Video

Guest Reviews

8.6
Based on 20000 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.64
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.18
Overall Experience: 8.65
F
fluffc2026 Couples
10
Best stay!
Pros:

First time staying here and not disappointed amazing hotel location is first class. Room was brilliant with a view of Big Ben had the pleasure of meeting one of the housekeepers when I left my room Sabina who was happy to take some rubbish from me. The concierge were brilliant and Jaz arranged everything we needed. Can’t wait to stay again!

2026-05-30 via Tripadvisor
L
liamkelly190 Couples Sidcup, Greater London, England
10
Couples night away
Pros:

Had a great stay at an amazing hotel facilities were great and the pool is brilliant, Youlanda at the spa is amazing and the interaction i experienced on the phone while ordering room service with Milly was exceptional look forward to our next stay.

2026-05-30 via Tripadvisor
F
fromc2026 NONE
6
Average stay - Hotel needs a lot to be desired.
Pros:

Check-in experience – The arrival experience was disappointing. Waiting times were excessive, communication regarding room readiness was poor, and there appeared to be little recognition of either Radisson Rewards membership benefits or the premium rate paid for a Presidential Suite.
Swimming pool access – The requirement to pre-book a 30-minute swimming pool slot was frustrating and detracted from the holiday experience. While I understand the need to manage capacity in a smaller pool, the booking process was not available through the app and required a visit to reception. Guests should not have to schedule such a basic leisure facility around limited availability.
Cleanliness and housekeeping – Breakfast trays remained in the corridor outside our suite throughout the day, despite staff attending the area for other purposes. This reflects poorly on housekeeping standards and creates an unhygienic impression.
Suite preparation – While the suite itself was excellent, the balcony had clearly not been checked before our arrival. Glassware and swimwear left behind by a previous guest were still present and had to be removed after I raised the issue with room service.
Guest orientation – No one offered to show us around the suite or explain its facilities. As a result, we only discovered some of its features, including the steam room, the following day, leaving insufficient time to make proper use of them during our stay.
Breakfast experience – The breakfast area was overcrowded, and the vegetarian selection was limited. By comparison, our recent stay at another premium London hotel provided a far more comfortable breakfast experience with a significantly better range of vegetarian options.

Despite these concerns, there were also positive aspects to our stay. The views were excellent, the rooms itself were spacious and comfortable, and the staff we interacted with were friendly and courteous. However, these positives were overshadowed by a number of avoidable service and operational shortcomings that fell well below the standard we expected.

2026-05-30 via Tripadvisor
T
tumi family_with_children gb
10
2026-05-30 via Nuitee
M
Merve family_with_children tr
5
Tekrar kalmak istediğimden pek emin değilim
Pros:

Konumu ve aile odası olması

Cons:

Oda temizliği sanırım son yıllarda gördüğüm en zayıf oda temizliğiydi. Hiç güven vermedi

2026-05-30 via Nuitee
R
Roman family_with_children gb
10
Happy family vibes
Pros:

Amazing location, beautiful interior

Cons:

Staff was good but just the beginning was poor service. I was told early check-in wasn’t available when I paid for and couldn’t access my executive lounge pass as haven’t checked it. Was there at 12, only when I asked the lady to speak to her manager, only then she said she found a room. Disappointing

2026-05-30 via Nuitee
P
Paula solo_traveller gb
9
2026-05-30 via Nuitee
P
Pedro family_with_children pt
7
Conforto bom, óptima localização, mas perde qualidade nos serviços
Pros:

A localização é o grande trunfo do hotel. A zona pareceu segura e dentro do hotel sentimo-nos confortáveis: segurança garantida à entrada, muito espaçoso, óptimas condições.

Cons:

A variedade do pequeno-almoço é fraca e a qualidade dos produtos e sabor é muito variável. Chega a haver diferenças dos produtos disponíveis entre salas.
É necessário reservar hora na piscina para a frequentar, o que é compreensível, mas: a primeira coisa que tentámos fazer foi reservar uma hora. Através da aplicação na net, estava esgotado nas 3 semanas seguintes, e o serviço telefónico (para onde a recepção nos encaminhou) não nos ajudou. Não tivemos sequer a oportunidade de experimentar este serviço! Mal organizado.

2026-05-30 via Nuitee
G
gökhan family_with_children tr
1
Kotu bır deneyım,ılgısız on buro ve yonetım
Pros:

Hıcbırseyı begenmedım

Cons:

odalarda sabun dısında hıcbırsey yok. Herseyı nakıt odememe ragmen sureklı kartımdan harcamalarım tekrardan cekıldı. Fark edıp ıletınce tekrardan yatırdılar ancak kendı hatalarından dolayı olusan bu durumda ben kur farkından etkılendım. Bu durumu ıletınce sorry deyip gectıler.

2026-05-30 via Nuitee
סוהא solo_traveller il
7
Pros:

מיקום מרכז י
קרוב לתחנת הרכבת
לשעה
ללונדון אי

Cons:

צריך ךהזמין מראש כניסה לבריכה ומותר רק חתי שעה ביום

2026-05-30 via Nuitee
I
Ian solo_traveller gb
10
Pros:

Great staff. Fabulous room

2026-05-30 via Nuitee
I
Iuliia family_with_children gb
10
Definitely worth it to enjoy your time in London whatever the purpose is.
Pros:

Everything to the highest level possible! Special shout out to the Johan at the reception, he made our check in process smooth and hugely enjoyable.

2026-05-30 via Nuitee
M
Martine solo_traveller gb
8
2026-05-30 via Nuitee
K
KADİR FİKRET family_with_children tr
8
2026-05-30 via Nuitee
M
mehmet family_with_children tr
9
2026-05-30 via Nuitee
E
Eleonora solo_traveller it
10
2026-05-30 via Nuitee
A
Alexandra couple hu
5
Pros:

Abszolút központban van!

Cons:

Ablakot nem lehet nyitni sehol.
Sem a szobában (5.emelet) sem a folyosón.
A csapból a víznyomás borzalmas gyenge.
Reggeli egy káosz. Semmi extra.

2026-05-30 via Nuitee
D
Denis Dovidovich solo_traveller us
9
2026-05-30 via Nuitee
E
Emre couple tr
7
Pros:

Konum, çalışanlar, kahvaltı

Cons:

Odaların içerisinde terlik, banyoda kişisel bakım malzemeleri gibi temel malzemeler yoktu.

2026-05-30 via Nuitee
M
Mariana couple pt
10
2026-05-30 via Nuitee