Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Some noise issues
AC not working well

Categories

Cleanliness
9.35
Rooms were comfortable, clean, and beautifully maintained.
Service
9.99
Staff were incredibly friendly, accommodating, and attentive.
Location
9.56
Great location, right by the lake and close to shopping areas and food.
Room Quality
9.31
The Queen Suite was incredible; however, some noise issues were reported.
Amenities
9.64
Facilities such as the gym and rooftop bar received favorable mentions.
Value for Money
9.3
Overall good value considering service and amenities.
Food and Beverage
9.05
Breakfast was plentiful and well-received despite some minor issues with AC.
Overall Experience
9.82
A wonderful stay with great staff, highly recommend!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:27

Property Description

Luxurious Accommodation

Shining Central Hotel & Spa in Hanoi offers 4-star air-conditioned rooms with modern amenities including a fitness center, free WiFi, and a terrace. Each room is equipped with a flat-screen TV, private bathroom, and safety deposit box. Some rooms even feature balconies and city views, providing guests with a comfortable and enjoyable stay.

Delightful Dining Options

Guests can start their day with a delicious breakfast buffet offering continental and Asian choices. The hotel also has a bar where visitors can unwind and enjoy a refreshing drink after a day of exploring the city.

Convenient Services and Nearby Attractions

With services like room service, a 24-hour front desk, and currency exchange, guests' needs are well taken care of. The hotel's proximity to popular attractions like the Thang Long Water Puppet Theater and Hoan Kiem Lake makes it an ideal choice for travelers looking to explore Hanoi.

Book your stay at Shining Central Hotel & Spa for a memorable and relaxing experience in Hanoi.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for VND 400,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs VND 200000 per day.

Location

Guest Reviews

9.5
Based on 2943 reviews
Cleanliness: 9.35
Service: 9.99
Location: 9.56
Room Quality: 9.31
Amenities: 9.64
Value for Money: 9.3
Food and Beverage: 9.05
Overall Experience: 9.82
G
Gerhard • family_with_children • at
10
Pros:

Kaycee von der Reception hat sich wirklich toll um uns gekümmert und überall geholfen. Gutes Frühstück und toller Service.

2026-03-14 • via Nuitee
A
Andrew • family_with_children • gb
10
Pros:

Everything was perfect, cant have been treated any better

2026-03-14 • via Nuitee
R
RKLB • family_with_children • lb
9
Pros:

Helpful staff and location

2026-03-14 • via Nuitee
T
Thierry • couple • fr
10
Séjour parfait
Pros:

L’emplacement et l’organisation des extras

2026-03-14 • via Nuitee
Álvaro • couple • es
10
2026-03-14 • via Nuitee
N
Noah • solo_traveller • us
10
2026-03-14 • via Nuitee
Álvaro • couple • es
10
2026-03-14 • via Nuitee
S
Sharon • couple • au
10
Excellent hotel, would stay here again!
Pros:

Room, rooftop bar, staff

Cons:

Need a bit brighter light in room

2026-03-14 • via Nuitee
E
Eva • solo_traveller • fr
10
Pros:

La localisation est super
Le personnel est adorable et à notre écoute
Harry de la réception est vraiment top, toujours là pour nous aider et nous servir

2026-03-14 • via Nuitee
O
Oğuz • couple • tr
10
2026-03-13 • via Nuitee
S
Steve • couple • nz
9
enjoyable
Pros:

Breakfast was great, staff were excellent, extremely helpful. Hotel close to all areas we wanted to go to. The travel desk person was excellent. Did a very good job of organising our trip. Very helpfull staff with bags.

Cons:

Bathroom could do with modernisation. The hotel is beginning to show its age.

2026-03-13 • via Nuitee
J
Jérôme • couple • fr
10
2026-03-13 • via Nuitee
C
Cyriloo • family_with_children • fr
8
Pros:

Emplacement
La literie

2026-03-13 • via Nuitee
J
Jasline • solo_traveller • ca
10
Great comfortable hotel. Very good value for your money. Beds and breakfast was very good too. Will definitely recommend
Pros:

Close to everything. Very nice hotel with convenient location

Cons:

Room was a little small. I would have picked the 40 m room.

2026-03-12 • via Nuitee
R
Robertjan • family_with_children • nl
7
Goed maar ruimte voor verbertering
Pros:

Centrale locatie midden in het centrum van old town. Kamers waren goed geisoleerd dus geen last van geluidsoverlast van de drukke straat gehad.

Cons:

Zwembad ziet er op de foto uit maar is meer een dompelbad. Rooftop bar viel ook tegen.

2026-03-12 • via Nuitee
K
Keith • couple • us
10
A very stay and the staffs at the breakfast are help and wonderful.
Pros:

Location and staffs.
A ngie and Harry Potter are very friendly and helpful at the front desks. They made sure stay at the hotel to be a memorable one.

Cons:

none

2026-03-12 • via Nuitee
T
Tracie Leah • couple • au
10
Great place to stay in Hanoi
Pros:

Location and staff very helpful and friendly
Harry was exceptionally helpful

Cons:

Nothing

2026-03-12 • via Nuitee
L
Leanne • solo_traveller • gb
10
Amazing hotel! Fantastic service
Pros:

The welcome and service at this hotel is incredible! Rooms nice too and great location.

Cons:

Loved everything

2026-03-12 • via Nuitee
S
Steven • family_with_children • gb
9
Great
Pros:

The staff were great - very helpful and attentive. Spacious room and bathroom. Fantastic location.

Cons:

Only a minor point - whilst the room did feel clean, the cleaners didn’t clean properly during our stay.

2026-03-11 • via Nuitee
J
Jeanette • extended_group • au
9
Excellent location and very kind and professional staff.
Pros:

The staff, location.

Cons:

Nothing

2026-03-11 • via Nuitee