Redford Hotel

If you like mold and bad attitudes, a locker room coffee, this is your place. This could be the worst hotel I have ever stayed at and after leaving they charged me for the entire stay and could have cared less about my experience. Barbaric death chamber. Stay away.

We booked through capital one travel months ago. We are young adults and didn’t want to spend a lot so we weren’t expecting anything nice! We stayed 4 nights at the Redford hotel and it wasn’t what we expected. First, we arrived early and checked if we could do an early check in (we were NOT excepting to be able to, we knew what time check in was.) they let us know at the front desk we could check in early for a $60 fee, which we skipped. When we came back for actual check in, the front desk asked for a credit card (again, this is normal). However, they then let me know I was being charged $70 for booking through a 3rd party site. When I asked about it I got a very short explanation that this was a $17 fee per night for not booking with them directly. We had never been told about this and certainly got no emails or any indication of future fees when we booked. This felt like false advertisement and was really unfair. We were put in a room on the first floor, and one of the nights a group of bar patrons came into the building (it was unlocked and there was no attendant at the desk) and they were extremely loud. They then started joking about stealing stuff and then went downstairs. My partner couldn’t sleep because he was worried they may try to enter our room. Luckily when we told the desk the next day they moved us upstairs. If you’re wondering how we heard what they were saying it’s because the walls in the entire building are paper thin. You can hear every single thing from the halls, streets, and other rooms to an extent I’ve never experience before. The rooms are tiny but we expected that for NY.

Just today when we were in the lobby a family came in asking to check in early and the front desk allowed them to with no fees.

I’m mostly upset about the false advertisement and additional charges we were never told about. If you are going to book here, which I recommend you don’t, do yourself a favor and call beforehand to ensure they will not charge you anything upon arrival.

The pros: the man at the front desk today that helped us check out was super nice. There is a coffee and water station downstairs.

I would love if the Redford made this right with me and refunded me the additional charges that we were never told about. Redford, if that sounds like something you’d like to do please reach out.

It was such an amazing stay. It was in a great location. Found our new favorite hotel to stay at in the city.

The Redford is a small hotel in a great location in the Lower East Side. We had a room at the rear which was quiet in a very noisy NY. The rooms are small but adequate though two people moving around the room takes some coordination. The wifi is super fast but the air con is noisy and could be an issue if you needed it at night ( we had it on in the day only to cool the room for sleeping). The staff are lovely and very helpful. The room was spotlessly clean with good towels and linen. The tea/coffee station and microwave in the basement works well and they have a great roof terrace with good views of the Workd trade center. All in all, a great hotel at a good price.

People outside our room fought for over an hour and you could hear it all and when all other guests came back to their rooms you could hear all their conversations as if they were standing beside us in our room

Stay was great and very accessible to everything.

Very good spot if you want to be close to SoHo for your shopping session and there’s a lot of good restaurants nearby. I really enjoyed my stay and the staff was friendly and welcoming

Great location and great staff

Beautiful hotel, small room but plenty of space and very comfy bed and pillows. Rooftop was so nice!

Horrible location, room was too tight

The property was nice and quiet! We were there for the night and it was walkable distance of the places we wanted to go. Staff were very nice (especially the woman who allowed me to go back into the room to retrieve an item I left in the room). No bar soap for hand washing but they left double of shampoos, conditioners, body wash and lotion. I would recommend if you need to stay in the area.

The leakage in our room caused all of our property to be drenched in water!!

excellent, staff was incredibly nice, room was super clean and comfortable

Very basic. Clean bed and bathroom. Weird $15 fee when I arrived for coffee available that I would never use. I was on Floor 2 and there was a great deal of street noise.

staff was great internet not good at all

Unique & convenient, thank you!

Their phones don’t work, so don’t expect to reach anyone at the front desk. I was there Wednesday through Friday and their phones were ‘down’ the whole time.
At times there is also no one at the front desk, so just wait and eventually someone will show up.
The magnetic cards stop working as soon as they are even near a phone, very inconvenient, especially when nobody is at the reception to recode the cards.

New York City can be hectic. checking into a hotel and finding your way around can make it even worse. The Redford made everything seamless for us and even helped us get around. Love this place! Andy was very nice and treated us great. Highly recommend!

I paid for a friends hotel room over the phone with my credit card.
My credit card company called me and said that an ApplePay site was initiated and right away money drawn, then a person bought groceries IN ENGLAND!!!!
My credit company cancelled my card and since my password was changed it is feared that the person at the desk or the manager (because he was directly involved) got my social security number because the person changed my password on the credit card! This is serious and causing a great deal of grief.
I am surprised to not see any bad reviews, I must be the first one to have this happen????

Easy check in, comfortable bed & room. From the fourth floor, you could hear street noise, but it wasn’t bothersome to us. Staff were super friendly. Safe area.