Rising Sun Hotel by Greene King Inns

Hotels
•
Greene King's Pubs & Hotels
7.9 (1979 reviews)
Cleeve Hill , Cheltenham , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Hiking
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Need for room updates
Cleanliness issues

Categories

Cleanliness
7.11
Several reviews mention issues like dusty rooms and creaky floors.
Service
8.58
Consistently noted as friendly and accommodating by multiple reviews.
Location
8.62
Positive feedback regarding the ideal location for racing and beautiful views.
Room Quality
7.07
Rooms described as needing some TLC and having comfort issues.
Amenities
8.1
Generally good amenities mentioned, but some dated aspects noted.
Value for Money
7.06
Mixed feelings about the price with some finding it not worth it for the room quality.
Food and Beverage
8.61
Praise for the quality of breakfast and overall dining experience.
Overall Experience
8.08
Overall guest experience is generally positive despite some specific criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 06:16

Property Description

Scenic Views and Free Wi-Fi
Experience breathtaking views of Cheltenham and the Malvern Hills from many of our rooms at The Rising Sun. Stay connected with complimentary Wi-Fi throughout the property.

Seasonal Dining and Refreshing Beverages
Indulge in a culinary journey at our restaurant, bar, and heated garden terrace, offering a blend of seasonal modern and traditional British dishes. Quench your thirst with a selection of real ales, wines, and speciality teas/coffees.

Convenient Location for Exploring
Located near Cheltenham and various Cotswold villages, The Rising Sun is the perfect base for exploring the historic spa town, quaint Winchcombe, and the picturesque surroundings. Book now for an unforgettable stay!

Important information:

Due to its location, the hotel is split level and has a number of stairs.

Please note that full payment is taken at the time of booking.

The maximum amount for the Family Room is 3 guests, including children.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

7.9
Based on 1979 reviews
Cleanliness: 7.11
Service: 8.58
Location: 8.62
Room Quality: 7.07
Amenities: 8.1
Value for Money: 7.06
Food and Beverage: 8.61
Overall Experience: 8.08
B
Brett • solo_traveller • gb
4
2026-10-21 • via Nuitee
A
Alan • solo_traveller • gb
10
2026-10-21 • via Nuitee
M
Mike • couple • gb
8
2026-10-20 • via Nuitee
S
Sarah • extended_group • gb
10
Great place to stay!! Staff are great!!
Pros:

It had a nice feel about it, it felt cosy! Breakfast was also very good! Great location for race course and going into town. My friend had an issue with her key card and the staff went out of their way to get it sorted and couldn’t apologise enough and also gave her a refund for the room which we thought was so very generous!!! THANK YOU!!!

Cons:

The rooms/bathrooms may need a little bit of an update but still exceptionally clean and comfortable.

2026-10-17 • via Nuitee
L
Linda • couple • gb
10
Very comfortable and really nice staff. The breakfast was very tasty and plenty of it.
Pros:

Great location.

Cons:

No skimmed milk at breakfast but wasn’t a problem and that’s the only thing I can think to answer the question.

2026-10-16 • via Nuitee
J
Jones • solo_traveller • gb
8
2026-10-14 • via Nuitee
W
Wilkinson • couple • gb
9
A wonderful location
Pros:

The view was amazing. The food was good and the service excellent

Cons:

The room was cold and the bed although looked amazing wasn't very comfortable.

2026-10-12 • via Nuitee
P
Peter • solo_traveller • gb
6
2026-10-12 • via Nuitee
M
Mary102 • solo_traveller • gb
9
Will stay again
Pros:

Room.

Cons:

Hotel did not have a good stock of drinks and meal items.

2026-10-11 • via Nuitee
N
Neal • couple • gb
5
Lovely location poor sleep
Pros:

Location, friendly helpful staff.

Cons:

Uncomfortable bed little sleep in room 18.

2026-10-11 • via Nuitee
H
howard • couple • gb
10
What brings me back time after time is the friendliness of the stuff throughout that warm welcome that puts a smile on y
Pros:

Location, panoramic views and free car parking I feel the car is safe.

Cons:

Spotlessly clean just love a layout and once again the views.

2026-10-11 • via Nuitee
J
Jill • extended_group • gb
8
Nice stay
Pros:

Views

Cons:

Cold tea at breakfast

2026-10-11 • via Nuitee
C
Carla • couple • us
6
Staff was never a front desk and did not help when asked
Pros:

Beautiful hotel and View

Cons:

Staff was very rude and inattentive

2026-10-11 • via Nuitee
S
Susan • solo_traveller • us
9
Great night stay on the Way
Pros:

We had a pleasant evening while walking the Way. The beds were comfy, the staff was friendly, the room was great, the shower was hot, and the breakfast was everything we needed. We had dinner in the hotel and it was good. Our waitress was amazing. Thank you Kaziah!! She was friendly, funny, accommodating, and just made us feel so welcome.

Cons:

Everything was comfortable. Nothing to complain about. Except I didn't have time to test out the amazingly deep tub. Sorry I missed that!!

2026-10-08 • via Nuitee
S
Samantha • couple • gb
5
Pros:

Breakfast was terrible fruit awful no yoghurt, had to ask for coffee and milk.

Cons:

Better stocked on breakfast, carpet in room threadbare.

2026-10-07 • via Nuitee
V
Victoria • solo_traveller • gb
8
2026-10-07 • via Nuitee
J
John • couple • gb
6
Great location, decent rooms, variable service.
Pros:

The hotel is on the Cotsworld Way and so is an excellent stopping point. The views are exceptional.

Cons:

After the first day we had to change rooms because of a water leak. In the evening the meals were good but one beer had run out and the only alternative was undrinkable. The second breakfast was below standard, the bacon was tough, and the only member of staff on duty surly. My biggest complaint is that although Green King advertise free wi-fi, it is not. You have to give personal details, including your date of birth, in order to set up an account. There is no alternative. This is unreasonable, and potentially damaging if this data is misused or stolen. I will avoid Green King Hotels in the future.

2026-09-19 • via Nuitee
G
Graham • solo_traveller • gb
10
2026-09-19 • via Nuitee
L
Linda • couple • gb
3
Pros:

Lovely location with a stunning view. Reception staff friendly and helpful.

Cons:

Our room was very “tired”, old fashioned and in need of a refurb.

2026-09-19 • via Nuitee
G
Genevieve • couple • au
5
2026-09-18 • via Nuitee