Grand Hotel Casselbergh

Hotels
9.2 (7563 reviews)
Hoogstraat 6 , Bruges , be

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Outstanding location
Super clean and comfortable
Good breakfast options
Cons:
Staff inattentiveness
Overpriced amenities
Gym maintenance issues

Categories

Cleanliness
9.6
Hotel is super clean and comfortable as mentioned by guests.
Service
9.07
Mixed reviews on service with some noting inattentiveness.
Location
10
Outstanding location right next to main square, highly praised.
Room Quality
9.06
Rooms described as cozy but with noise issues from hallways.
Amenities
8.59
Amenities like the gym are poorly maintained, impacting overall score.
Value for Money
8.55
Some guests felt the hotel was overpriced, especially during peak times.
Food and Beverage
9.1
Breakfast has variety but some lack of gluten-free options.
Overall Experience
9.6
Generally positive experiences despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:12

Property Description

Historic Charm and Modern Comfort: Grand Hotel Casselbergh seamlessly blends historic features with modern facilities, offering a unique stay in Bruges just steps away from the Grote Markt.

Luxurious Amenities: Enjoy complimentary Wi-Fi, a wellness centre in 16th-century cellars, air-conditioned rooms with flat-screen TVs, minibars, and tea/coffee facilities.

Wellness Oasis: Indulge in the wellness centre's hammam, sauna, Turkish bath, fitness centre, and rejuvenating massage treatments for a truly relaxing experience.

Experience the perfect harmony of history and luxury at Grand Hotel Casselbergh - book now for an unforgettable stay in Bruges.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 3 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 7563 reviews
Cleanliness: 9.6
Service: 9.07
Location: 10
Room Quality: 9.06
Amenities: 8.59
Value for Money: 8.55
Food and Beverage: 9.1
Overall Experience: 9.6
A
Anne-Sophie • family_with_children • fr
9
2026-03-07 • via Nuitee
M
martalW4322DA • Friends getaway • Atlanta, Georgia
10
A great experience with style
Pros:

The hotel is gorgeous . The service and kindness over the top
Room was very clean

2026-03-06 • via Tripadvisor
L
LECLERCQ • couple • fr
8
Très beau séjour. Deux journées passées à Bruges avec balades et bon restaurrant.
Pros:

Magnifique petit-déjeuner. Proximité du centre ville de Bruges.

2026-03-06 • via Nuitee
S
Suat • family_with_children • tr
10
2026-03-06 • via Nuitee
G
gabriel • couple • es
7
Cons:

La cama era lo peor , cada día me levantaba con dolor de espalda

2026-03-05 • via Nuitee
P
Peter • couple • nl
9
Pros:

Heel mooi hotel in het centrum van Brugge

2026-03-04 • via Nuitee
X
Xandra • solo_traveller • nl
10
Cons:

Het betrof een vaste douche kop. Dat is erg vervelend. Ik wil graag een flexibele douche kop, zodat je makkelijk overal kan afspoelen.

2026-03-04 • via Nuitee
S
Scott • solo_traveller • gb
9
A fantastic and historical hotel that’s clean and in a great location.
Pros:

Great location, clean and an overall pleasant experience.

Cons:

Nothing

2026-03-03 • via Nuitee
L
Lorraine • couple • gb
9
Elegant and perfectly located hotel with very friendly and helpful staff.
Pros:

Breakfast was varied and delicious. The room and bathroom were spotless. Sauna and gym available. Location perfect.

Cons:

Breakfast was expensive. It was lovely but there’s only so much I can eat! I really don’t get my money’s worth!

2026-03-03 • via Nuitee
D
Daniel • solo_traveller • br
8
Infra estrutura boa. Peca no serviço e não tem restaurante.
Pros:

Achei um bom hotel. Não um super hotel, mas uma boa opção.

Cons:

O serviço poderia ser melhor. E não tem restaurante no hotel.

2026-03-03 • via Nuitee
K
karen • couple • ie
8
2026-03-03 • via Nuitee
H
Hiroyuki • solo_traveller • jp
9
2026-03-02 • via Nuitee
A
An • family_with_children • be
10
Pros:

Alles! Van de bedden, tot de netheid, van de wellness tot het ontbijt, alles was gewoonweg perfect! Wat een fantastisch team die zeker een vast een dikke pluim verdient.

Cons:

De sauna en het stoombad stonden nog niet aan om 10u.

2026-03-02 • via Nuitee
C
Charles • family_with_children • fr
8
2026-03-02 • via Nuitee
C
Christophe • extended_group • fr
10
2026-03-02 • via Nuitee
K
kiiimiiii • Family • Cheltenham, Cotswolds, England
8
A pleasant stay in Bruges
Pros:

Excellently located to explore Bruges and the hotel parking is reasonably priced and easily accessible (be careful if you have a tailgate that comes up high though, you may hit it on the roof as we almost did!) I'll start with the Pro's... It is a beautiful hotel for a 4 star, you feel like you're in a 5* hotel when you are in the lobby etc and the rooms are beautiful (we were kindly upgraded from a luxury room to the loft, which l think may have been because our babies cot that we requested may not have fit well in a luxury room). The cons were there isn't much view (again that's not really something you need when the centre of Bruges is 20 steps away) and for us, travelling with a baby who goes to bed at 6/7pm, we could have done with some room service food which this hotel didn't offer. They only offer drinks to your room. I also asked for some fresh milk and this wasn't something they could accommodate without charging me a room service fee. For the 250 euros I'd say it was overpriced, we paid the same for the Marriott in Ghent and had a better room/room service. But I can imagine Bruges just is more expensive. Rooms were immaculate though (bathrooms are little dates but that's not an issue) Our room was very quiet too. If management see this, I would review your milk to the room policy, if you are offering tea and coffee with no milk, some fresh milk would be nice. Also, maybe breakfast or snack baskets if you can't offer full room service.

2026-03-01 • via Tripadvisor
S
Steven • couple • be
10
2026-03-01 • via Nuitee
D
D • couple • fr
7
2026-03-01 • via Nuitee
S
Sophie • extended_group • gb
10
Lovely family weekend
Pros:

Amazing location and beautiful hotel

Cons:

Quite expensive

2026-02-28 • via Nuitee
I
I3125CMbriant • Business
2
Caution- Terrible Service, Management
Pros:

On the day of checkout, my wife sustained an extreme electrical shock that from the wall-mounted hairdryer in our room. The incident was significant enough to cause a power disruption affecting multiple rooms. The event caused her physical distress and resulted in lost time, including missed business obligations.

Management’s response was concerning. The general manager attributed the incident to alleged user error (wet hands) without conducting a documented investigation. We were further made to feel that the event was being questioned or minimized. The only action taken was to summon a physician to assess her condition; no additional accommodation or acknowledgment of the disruption was provided.

We are documenting this incident to ensure transparency and to encourage caution regarding the property’s electrical fixtures. Based on our experience, concerns appear to be addressed in a manner that limits responsibility rather than fully evaluating the underlying issue.

2026-02-27 • via Tripadvisor