Ventura Inn & Suites Hamilton

Hotels
8.2 (2042 reviews)
23 Clarence Street , Hamilton , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Comfortable beds
Great location
Cons:
Cleanliness issues
Limited food options

Categories

Cleanliness
7.59
Some reviews highlighted cleanliness issues such as hair on the bathroom floor and outdated facilities.
Service
9.06
Friendly and accommodating staff were frequently mentioned, providing a positive impression.
Location
9.1
Convenient location close to shops, eateries, and attractions received high praise.
Room Quality
8.05
Rooms were generally described as comfortable, though some needed updating.
Amenities
8.08
Basic amenities were available and positively noted, although some facilities appeared dated.
Value for Money
8.04
Value was generally seen as good for a mid-range hotel, but some felt certain aspects were lacking.
Food and Beverage
7.09
Breakfast options were often described as lacking in variety, with no hot foods available.
Overall Experience
8.56
Overall, guests had a comfortable and satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:18

Property Description

Welcome to Ventura Inn & Suites, your ideal stay in Hamilton’s CBD!

Luxurious Accommodation Options:
Choose between our cozy studio rooms or spacious apartment-style suites, complete with convenient kitchen facilities. Enjoy modern amenities such as air conditioning, stylish bathrooms, and Apple TV for your entertainment needs.

Convenient Features and Extras:
Relax in the atrium with Satellite TV, or stay active at the nearby 24-hour fitness centre for a small fee. Explore the vibrant neighborhood with a variety of dining options, cafes, and entertainment venues just a short stroll away.

Book your stay now at Ventura Inn & Suites Hamilton for a memorable and hassle-free experience!

Important information:

Please note that there is a 3% charge when you pay with a credit card.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HLZ

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for NZD 39 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for NZD 49 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 2042 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 8.05
Amenities: 8.08
Value for Money: 8.04
Food and Beverage: 7.09
Overall Experience: 8.56
N
Nigel • solo_traveller • nz
9
Pros:

24 hour coffee machine in the lobby.

Cons:

The coffee was an extra payment.

2026-02-14 • via Nuitee
L
Lesley • couple • nz
8
2026-02-13 • via Nuitee
J
Janis • couple • gb
8
Enjoyable!
Pros:

Comfort and location

Cons:

One electrical socket in the room

2026-02-13 • via Nuitee
R
Rochelle • couple • nz
10
Great thanks
Pros:

Clean

2026-02-12 • via Nuitee
L
Loren • couple • us
9
Excellent value, clean comfy room, convenient location; would definitely stay there again!
Pros:

Good location, free on-site parking, comfortable clean room.

Cons:

Limited breakfast availability. Nice to have swimming pool on a hot day but pool is very small.

2026-02-12 • via Nuitee
J
Jacqueline • couple • nz
9
Pros:

Has two beds. Close to everything.

Cons:

Overpriced as we booked last minute.

2026-02-11 • via Nuitee
C
Carl • solo_traveller • nz
9
many thanks 🤩
Pros:

great location, great staff , nice and quiet

Cons:

nothing

2026-02-11 • via Nuitee
A
Alan • couple • nz
7
Good place for a short stay
Pros:

Quiet area close to the cbd. Comfortable beds

Cons:

Functional decor and a little tired. The shower over the spa bath is not ideal.

2026-02-11 • via Nuitee
P
PJ Cline • couple • us
8
Comfortable. Good location. Walkable to markets and restaurants.
Pros:

Good service! Tonya at the front desk is very courteous and accommodating to any requests. My husband got a back injury shortly before we arrived and she made sure that he had everything he needed to be comfortable the entire time.
Thank you, Tonya, and to the rest of the housekeeping and most others at the front desk.

Cons:

Is it customary in New Zealand to pay for add-ons in advance? We opted for the Continental breakfast at $15 NZD per person and assumed it'd be added to our bill and that we'd pay at check-out, as is always the case in every hotel we've stayed. However, a lady at the front desk questioned me repeatedly about the number of breakfasts I'd had and didn't seem to believe me when I told her. Since my husband's back was out, I would go down and make up a breakfast tray for two and serve him in the room. Again, she questioned me every time and asked if I was ready to pay. I said "no, I'll pay everything at check-out since we're here a few more days and will have breakfast again." She seemed displeased but agreed to give me the breakfast on "credit". If payment in advance is the policy, just let me know and not make me feel like a thief.

2026-02-10 • via Nuitee
S
Stu • couple • nz
8
2026-02-10 • via Nuitee
R
Ryan • couple • au
9
2026-02-08 • via Nuitee
G
Georg • solo_traveller • de
8
2026-01-31 • via Nuitee
C
Carolin • couple • de
10
2026-01-31 • via Nuitee
F
Falconcw • Couples • Toronto, Ontario
2
Terrible Customer Service - Otherwise OK
Pros:

I really wanted to give this Hotel a positive review, but their awful customer service really lets them down. Based on the good reviews we booked this hotel for a 1 night stay, although rather dated and certainly 3 star, it was clean and comfortable. But oh my goodness, just as we were just about to head down to reception to check out at 10am there was a forceful knock at the door, “housekeeping, its 10am you need to check out now. That’s fine, no problem, just doing a final check (we’d got the clear hint earlier when she was vacuuming the hall at 9:00am and deliberately banging the vacuum against our room door to ensure we were up already). Next minute at 10:02am the room phone rings, “Hello, have you checked out already its 10am? “, Its 10:02am I replied, how can we have checked out already if I am talking on the room phone to you? We are on our way down. Never, in hundreds of hotels, across the world, have we been treated in such a way, its 10am precisely, your time’s up, now get out of our hotel. As a middle-aged couple, we are not accustomed to being treated as irresponsible guests, we left feeling completely unwelcome. Needless to say we will never be staying here again, a nice location for the price but the rudest most inhospitable staff, I have ever encountered (especially the indignant housekeeping staff). No customer service or even common manners. How disappointing.

2026-01-30 • via Tripadvisor
J
Jeff • couple • nz
7
2026-01-30 • via Nuitee
S
Seng Kuan • family_with_children • sg
8
2026-01-29 • via Nuitee
B
Barbara • couple • us
10
Comfortable and convenient hotel in Hamilton.
Pros:

Great location near fitness center, grocery store and restaurants. The staff were wonderful. Air conditioner kept the nice cold. It was nice to have a small fridge and tea kettle in the room. Also it was convenient to have parking downstairs. The room was very clean and the bed was comfortable. I recommend this hotel.

Cons:

Nothing

2026-01-29 • via Nuitee
R
Renee • couple • us
7
Needed a place quickly. Central. Fine enough.
Pros:

Friendly helpful staff
Good price
Central location

Cons:

Older. Bed too soft
A/C difficult to work
Pool was too cold to swim in

2026-01-29 • via Nuitee
L
Lauren • extended_group • nz
7
Pros:

Liked that it was central to shops for dinner, etc. Good water pressure. Overall pretty clean.

Cons:

It was quite noisy with people playing music, walking and talking in the hallways, and I could hear a couple doing the hanky panky, which was great. It's a bit old and outdated. No safety on the windows if you have small children on higher levels. Some staining on bedding & I did choose to sanitize the high touch areas like door handles, light switches, etc as I am unsure of their cleaning service. Let me give $200 cash deposit however looking back, they should have given me a receipt or something for that. I did get it back but maybe that's something they can implement with cash deposits.

2026-01-29 • via Nuitee
D
Denise • couple • nz
10
2026-01-26 • via Nuitee