Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Great service
Delicious food
Good location
Cons:
Swimming pool renovation
Paid parking

Categories

Cleanliness
7.6
Rooms were clean and well-maintained.
Service
8.56
Staff provided excellent service, particularly from the F&B team.
Location
8.1
Perfect location with easy access to attractions.
Room Quality
7.56
Rooms were spacious and had good views.
Amenities
7.09
Swimming pool was under renovation during the stay.
Value for Money
7.05
Overall good value, but parking costs were a downside.
Food and Beverage
8.59
Food was delicious with a good variety, especially breakfast.
Overall Experience
7.07
Pleasant stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:42

Property Description

Luxurious Dining Options
Indulge in a variety of culinary experiences at Pullman Kuching's 5 dining venues, offering flavors from around the world.

Relaxing Leisure Facilities
Unwind by the outdoor pool, pamper yourself at the spa, or stay fit with complimentary access to the gym and fitness classes.

Convenient Location and Services
Situated atop Hills Shopping Mall, our hotel is just a short walk from Kuching Waterfront. Enjoy free WiFi, area shuttle service, and 24/7 assistance for a hassle-free stay.

Book your stay at Pullman Kuching now for a truly unforgettable experience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Hotel is currently undergoing renovations, with work expected to continue until 30 September 2026 (subject to change).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Jan 14, 2026 until Sat, Feb 28, 2026
Spa/wellness center is closed from 2026-02-28 until 2026-01-14
Sauna is closed from 2026-02-28 until 2026-01-14
Fitness center is closed from 2026-02-28 until 2026-01-14
Hot tub/jacuzzi is closed from 2026-02-28 until 2026-01-14

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KCH

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 2306 reviews
Cleanliness: 7.6
Service: 8.56
Location: 8.1
Room Quality: 7.56
Amenities: 7.09
Value for Money: 7.05
Food and Beverage: 8.59
Overall Experience: 7.07
D
Departure54915693920 • Family
10
Great stay.
Pros:

During our check in, me & my family was great excellent by the DM - Nasrizal, Welcomer - Aisyah & Puteri. Them was helpful with our check in go smoothly.

2026-02-13 • via Tripadvisor
A
aimijffr • Business • Johor Bahru, Johor Bahru District, Johor
10
Great stay
Pros:

Great food, luxurious experience

2026-02-11 • via Tripadvisor
H
Happiness53391968821 • Business
10
nice place to stay
Pros:

best experience nice food, polite staff & clean.

2026-02-09 • via Tripadvisor
P
PeterT866 • Business • Manawatu-Wanganui Region, North Island
8
Pleasant Overall
Pros:

Overall pleasant...
The good....
breakfast in Culina...
nice friendly helpful staff...e.g Mohd seedik, wellyson + others (apology can't recall most names)..
good tasty menu...egg station chef 👍
lovely croissant
Can be improved...
check in was did not give a good impression having just came from pullman miri...
the front office manager was rather unpleasant...kinda 'talk down' with a pretentious smile...
parking situation...bad
housekeeping needs improvement...inconsistent replenishment of amenities such as hand towels...not provided unless asked for them...& only once in the 5-night stay...

2026-02-05 • via Tripadvisor
8
880azlinam • Couples
10
Awesome place
Pros:

Lucky me, they upgrade our room. The room was comfortable and so big for two of us. Staff were friendly and helpful and the breakfast was great.

2026-02-03 • via Tripadvisor
A
azulhusni • Business • Malaysia
10
New and refurbish hotel
Pros:

Staff is very helpful. Breakfast is very nice and lot of variety. The room after upgrade had a sleek design. Nasi goreng dabai is A+

2026-01-31 • via Tripadvisor
M
Muhamad Nur Fariduddin • couple • my
10
2026-01-31 • via Nuitee
N
Nancy • couple • my
8
Pros:

Cozy room and comfy bed

Cons:

Air-cond switch unable to be controlled and/or selection option not working properly. Manage to switch on or off if too cold or hot.

2026-01-31 • via Nuitee
K
kennyn423 • Couples
8
Great location
Pros:

Location was great. We got upgraded to a suite, although the rooms are dated. Breakfast staff was friendly especially idayatun.

2026-01-29 • via Tripadvisor
S
Seaside39175668604 • Business
10
Calmful
Pros:

Good experience staying here , calmful and all stafs are happy to serve us. Good hospitality and beautiful interior design

2026-01-29 • via Tripadvisor
T
Traveler63406126964 • Family
10
Good hotel with tasty breakfast
Pros:

It was calm and peaceful perfect for introverts like me. The food around here is exceptional and the hotel food majority was very taste (Personal fav was the smokey duck and salmon, THE PASTRY (10/10 ate like 5-6 pieces)). But the teh tarik is not hot enough (like tea left at aircond room) and limited selection but idc that much as went to eat every single one and most of them taste amazing, went breakfast for 2 days yet still the same. The receptionist and workers are all kind and amicable.

2026-01-28 • via Tripadvisor
T
TrustedTraveler94 • Family • Kuching, Sarawak
8
Overall good experience and food
Pros:

Environment is clean and spacious
Food wise especially lamb could be improved
Staff is friendly, a bit shy

2026-01-25 • via Tripadvisor
N
Nazliah • couple • my
10
Please stay here when you go to Kuching. Its worth your money ☺️
Pros:

Kind staff, large room, large bathroom

Cons:

Nothing

2026-01-25 • via Nuitee
M
maakmal97 • Friends getaway • Kuala Lumpur, Wilayah Persekutuan
2
Unacceptable Service
Pros:

The location is great, and the lobby's and ballroom's design is something of this decade - very modern indeed. The rooms I believe have not been fully renovated / refurbished and guests are clearly warned on the website that the gym and pool is still under renovation until much time later.

I booked the room about 3 weeks in advance, and informed that I will be arriving late (after 9PM) for check-in and leaving early (around 6AM) for check-out. The check-in was ordinary, I was asked to confirm on the number of nights and was told the room does not come with breakfast. I had to reconfirm if I'm not entitled for breakfast as an Accor Platinum member, before he corrected and confirmed it does come with breakfast. I am glad I was upgraded to the Executive Deluxe Room facing the riverfront, which is quite magnificent at night, and other suite of benefits such as lounge, welcome drink etc.

Priority check-in was probably unavailable (reading of another guests review on here, who seems to be getting all of the above and personal note and fruits in the room, as it is quite late night and was told that lifts on the ground floor is not available for use and alternatives such as service lift to Level 2 or just take the main staircase from the lobby. Since, I just got off the flight I took the stairs - but quite puzzled as I was not offered for help with my luggage - which honestly, I don't have any issues with and nor did I ask for it, but a simple gesture would go a long way.

The room is decent, relatively spacious, but several table lamps were not working, I only realised later on that it was not plugged in? Which is minor, but I suggest for housekeeping to have a checklist and really make sure everything is in order, so nothing is missed.

However,...

I am not sure how it is acceptable to not inform the guests at check-in about TOTAL power outage between 2am and 5am? I am planning to finish my work and unable to charge my devices, unable to access wifi, staying in total darkness with no lights and AC, on top of unable to leave the hotel as the lift is not working? I had to call the receptionist on my own mobile after looking for the number on Accor's website. I was only told to sit it out until 5am.

The least that could be done is to have it in writing, nowhere can I find in any of the leaflets in the room (attached while taking picture in the dark, at 3:30am).

I have no words, and another night in here, could have just gone to bed but not even the AC is up. It is now 5:05am, and no, the power is still unavailable. Probably have to walk down 19 floors to ask the receptionist in person.

2026-01-24 • via Tripadvisor
A
Adi Suria • couple • my
8
Great! Love the place!
Pros:

Very central.

Cons:

It was middle of renovation. Hopefully things will get better.

2026-01-24 • via Nuitee
H
Harlina • extended_group • my
9
2026-01-23 • via Nuitee
J
Junichiro • solo_traveller • jp
7
次も泊まりたいと思います
Pros:

部屋が清潔でひろめ。リノベ中でしたが、期待できる状況でした。フランス系らしい朝食内容で満足でした。

Cons:

電気コンセントが一つ使えない状況だった。ホテルも気が付いているのか、ホテルの電源は別のコンセントを使っていた。坂を登り切るのが大変だけど、安全と考えれば許せます。

2026-01-23 • via Nuitee
J
Jet13275458636 • Family
10
Weekend Getaway
Pros:

My family & I recently checked into Pullman Kuching and we loved it here for the following reasons:
1. check-in and check-out was slick & professional
2. I received a hand-written welcome message from the General Manager as well as the Hotel Manager .... along with my welcome fruit basket
3. All the staff from the check-in, to the concierge, restaurant manager, the Executive Lounge on the 22/F were all very welcoming & friendly.
4. We were upgraded to the executive suite with a river view, and unobstructed view of Kuching.
5. Extremely convenient location cos all places of interest were extremely accessible.

No doubt the hotel in presently undergoing renovation works & uplifting e.g. room access was only from the 2nd level only ( i.e. walk up the stairs or take the service lift ), and the chinese restaurant and swimming pool was unavailable during this period ..... but it was OK. We had a wonderful stay none-the-less, and we will most certainly return to Pullman Kuching again soon. By then, we expect that renovation works would be completed and that we would full & complete access to all facilities.

I was looking forward to making use of the Spa, but unfortunately Pullman ( not do Hilton or Sheraton ) have one.b

I highly recommend Pullman to family & friends.

2026-01-22 • via Tripadvisor
M
Mohamad • family_with_children • no
10
2026-01-22 • via Nuitee
J
Judy • couple • my
4
Disappointed
Pros:

The staff ignore me when I request coffee. Said is self serving. The varieties is much more far away compared to Hilton.

Cons:

Swimming pool not available . Nobody reply to me on my request on airport transfer

2026-01-22 • via Nuitee