Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Great service
Delicious food
Good location
Cons:
Swimming pool renovation
Paid parking

Categories

Cleanliness
7.6
Rooms were clean and well-maintained.
Service
8.56
Staff provided excellent service, particularly from the F&B team.
Location
8.1
Perfect location with easy access to attractions.
Room Quality
7.56
Rooms were spacious and had good views.
Amenities
7.09
Swimming pool was under renovation during the stay.
Value for Money
7.05
Overall good value, but parking costs were a downside.
Food and Beverage
8.59
Food was delicious with a good variety, especially breakfast.
Overall Experience
7.07
Pleasant stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:42

Property Description

Luxurious Dining Options
Indulge in a variety of culinary experiences at Pullman Kuching's 5 dining venues, offering flavors from around the world.

Relaxing Leisure Facilities
Unwind by the outdoor pool, pamper yourself at the spa, or stay fit with complimentary access to the gym and fitness classes.

Convenient Location and Services
Situated atop Hills Shopping Mall, our hotel is just a short walk from Kuching Waterfront. Enjoy free WiFi, area shuttle service, and 24/7 assistance for a hassle-free stay.

Book your stay at Pullman Kuching now for a truly unforgettable experience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Hotel is currently undergoing renovations, with work expected to continue until 30 September 2026 (subject to change).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KCH

Location

Guest Reviews

7.7
Based on 2408 reviews
Cleanliness: 7.6
Service: 8.56
Location: 8.1
Room Quality: 7.56
Amenities: 7.09
Value for Money: 7.05
Food and Beverage: 8.59
Overall Experience: 7.07
B
Bo • couple • cn
1
2026-09-18 • via Nuitee
F
Faruk • extended_group • ba
10
2026-09-17 • via Nuitee
A
AIDA AMINAH • solo_traveller • my
10
My stay exceeded all expectations.
Pros:

The room was spacious, comfortable, and thoughtfully designed. I loved the drinkable tap water and the versatile lighting, which made it easy to switch between work, reading, relaxation, and sleep. The bathroom was clean and spacious, with an excellent bathtub, shower, and reliable plumbing. Overall, a beautifully designed room that made for a very comfortable stay.

Cons:

The only downside was the construction noise, which continued after 5:00 pm. I understand that the hotel is undergoing upgrading works, but it was still somewhat disruptive and affected the overall comfort of the stay.

2026-09-11 • via Nuitee
N
Nasirah • extended_group • my
10
2026-09-09 • via Nuitee
N
Nasirah • couple • my
10
2026-09-09 • via Nuitee
V
Valerie Thiam • solo_traveller • my
9
Pros:

Love everything. Love the new upgrade

2026-08-23 • via Nuitee
A
Ahmad Yasir • family_with_children • bn
8
The newly renovated hotel has a fresh and modern look, which is a definite improvement. However, I am concerned about th
Pros:

Its newly renovated. It is now more vibrant.

Cons:

The ongoing renovation causing the noise. I complained and was expecting them to offer me to change room. But instead they waited for me to ask.

2026-08-11 • via Nuitee
N
nur emmy fizreena • solo_traveller • my
10
2026-08-09 • via Nuitee
D
Daniel Jen Yi • solo_traveller • my
8
2026-08-07 • via Nuitee
A
Aris • couple • my
7
2026-08-07 • via Nuitee
S
Shota • solo_traveller • jp
4
2026-08-05 • via Nuitee
J
Jasmeen • couple • my
8
2026-07-25 • via Nuitee
N
Nor • couple • my
9
Awesome
Pros:

The space

Cons:

None

2026-07-18 • via Nuitee
M
Marcelo • solo_traveller • us
8
Was wait more from the services and staff
Pros:

The room

Cons:

The room service did not work

2026-07-14 • via Nuitee
P
Priscilla • family_with_children • my
8
Downside: noise from the reno works. Room was not well vacuumed.
Pros:

Awesome and fantastic! Portion was good!

Cons:

Some pastries were hard.

2026-07-09 • via Nuitee
R
Rosni • couple • my
10
2026-07-04 • via Nuitee
C
Christopher • extended_group • sg
8
Still up to the good standards expected from Pullman
Pros:

I've been staying at Pullman Kuching for many business trips over the years. My choice hotel when in staying Kuching. Recent renovations have been a nice improvement.

2026-07-02 • via Nuitee
N
NURUL AIN • couple • my
6
I have stayed in this hotel 4 times since I have been to Sarawak. But this stay was not the best one. It could have been
Pros:

Clean & cozy. Swimming pool was good. My daughter loved it. The staff were great

Cons:

Shower - water was hot throughout. No cold water. Adjusted the tap but not working. Been showering with hot water, everytime. Including the bath tub & sink.

Sudden trip of the electricity since the first day. Maintenance came and was told that sensor issue. It was reset but problem recurred. The thing happened until our last day but less frequent.

Food - Breakfast buffet; not worth the price. Food was decent but can be better. The ala carte food were nice - nasi goreng borneo & triple decker sandwich were delicious. Gula apong latte was good.

2026-06-28 • via Nuitee
N
Ngu • solo_traveller • my
9
2026-06-14 • via Nuitee
E
Erik • solo_traveller • nl
9
2026-06-08 • via Nuitee