Hilton Richmond Hotel & Spa Short Pump

Hotels
•
Hilton Hotels & Resorts
9 (709 reviews)
12042 West Broad Street , Short Pump , us
+1 804-364-3600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Inconsistent food quality
Cold showers
Parking difficulties

Categories

Cleanliness
9.5
Multiple mentions of cleanliness and beautiful property.
Service
9.5
Friendly staff and prompt room service.
Location
9.5
Excellent location with walking distance to restaurants.
Room Quality
9
Super comfy bed and clean rooms.
Amenities
9
Good amenities like gym and pool.
Value for Money
9
Noteworthy issues regarding high prices and food quality.
Food and Beverage
7.5
Negative sentiment regarding food quality at the restaurant.
Overall Experience
9
Positive overall experience with some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:02

Property Description

Luxurious Dining Options

Indulge in exquisite dining experiences at The Restaurant and Shula’s Steakhouse right at the hotel.

Relaxing Spa and Entertainment

Unwind at the on-site day spa or enjoy your favorite shows on the 42-inch flat-screen LCD TV in every room.

Wellness and Convenience

Stay fit with the indoor pool and fitness room, and stay productive with amenities like the iPod docking station, coffee maker, and work desk in each room.

Book your stay at the Hilton Richmond Hotel & Spa Short Pump Pump for a perfect blend of luxury and comfort.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Aug 20, 2026 until Thu, Sep 10, 2026
Hot tub/jacuzzi is closed from 2026-09-10 until 2026-08-20
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Location

Guest Reviews

9
Based on 709 reviews
Cleanliness: 9.5
Service: 9.5
Location: 9.5
Room Quality: 9
Amenities: 9
Value for Money: 9
Food and Beverage: 7.5
Overall Experience: 9
T
Terps_85 • solo_traveller • us
8
Pros:

Cleanliness, features, and appearance.

Cons:

Rooms need a microwave.

2026-08-12 • via Nuitee
M
Moore • solo_traveller • us
1
Low quality and disappointed
Pros:

The staff was nice

Cons:

The room was hot, and the AC never fully kicked in. The toliet barely flushed and kept not working properly. The pool and hot tub were closed, and I wasn't notified until after I booked and couldn't cancel. All in all, for what I paid, Im extremely disappointed. We paid alot of money for a one day stay and the only thing Im thankful for is that it was only one day.

2026-08-10 • via Nuitee
S
Stephanie • family_with_children • us
9
2026-08-02 • via Nuitee
H
Helen • family_with_children • us
6
2026-08-02 • via Nuitee
T
Thomas • solo_traveller • us
10
Pros:

Great location. We were able to get to places within ten minutes.

2026-07-23 • via Nuitee
K
Keith • solo_traveller • us
3
Cons:

Bed wasnt comfortable. I got bitten in bed by something

2026-07-19 • via Nuitee
K
kelly • couple • us
10
2026-07-18 • via Nuitee
R
Ricardo • solo_traveller • us
9
Cons:

On Sunday morning, last day to relax had to evacuate on a supposed emergency. Before everyone was even out and before firemen even got out the truck ended up being a false alarm. At that point relaxing over, so we just packed up to leave.

2026-07-13 • via Nuitee
S
Sherry • family_with_children • us
10
Great Stay!!
Pros:

The location was great! The amenities were user friendly. The beds and pillows were very comfortable. The room was clean and well stocked. We really enjoyed this hotel.

Cons:

Everything was exceptional

2026-07-13 • via Nuitee
L
LISA HICKS • solo_traveller • us
9
Pros:

The hotel is fabulously located it's incredibly beautiful the beds were very comfortable

Cons:

The room was very stuffy even though I had it set on 65 it never blew and I was warm all night. I was unable to control the temperature in my room it was preset

2026-07-13 • via Nuitee
K
keeton • solo_traveller • us
10
2026-07-11 • via Nuitee
M
Melanie • couple • us
10
2026-07-07 • via Nuitee
Z
Zamora Quezada • solo_traveller • us
9
2026-07-03 • via Nuitee
L
Larry • solo_traveller • us
10
2026-06-30 • via Nuitee
T
Tewdros • solo_traveller • us
10
2026-06-28 • via Nuitee
B
Braxton • couple • us
10
2026-06-28 • via Nuitee
A
Andres • family_with_children • us
10
Awesome
Pros:

Excellent, everything was perfect

2026-06-26 • via Nuitee
F
Ferrell • solo_traveller • us
7
Pros:

Very nice atmosphere it was good up too we was leaving and we had somebody knock on before 12:00 try to check us out they knocked on the door once they came in also we had called for Extended Stay to 1:00 they granted that about 12:44 we get a knock on the door one of the workers came right into the door and my wife was semi naked two people trying to come in my room before we checked out this morning not satisfied talk to management about it but I think I'm going to call corporate to let them know what's going on because that's really unacceptable

2026-06-22 • via Nuitee
M
MICHELE • couple • us
10
Very nice facility and very responsive staff members
2026-06-22 • via Nuitee
B
Broderick • solo_traveller • us
8
2026-06-16 • via Nuitee