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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Massage services
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Non-smoking throughout
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Shared lounge/TV area
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Wheelchair accessible
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Spa/wellness center services
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Key card access
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Electric bicycle charging station
Review Highlights
Categories
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Property Description
Luxurious Dining Options
Indulge in exquisite dining experiences at The Restaurant and Shula’s Steakhouse right at the hotel.
Relaxing Spa and Entertainment
Unwind at the on-site day spa or enjoy your favorite shows on the 42-inch flat-screen LCD TV in every room.
Wellness and Convenience
Stay fit with the indoor pool and fitness room, and stay productive with amenities like the iPod docking station, coffee maker, and work desk in each room.
Book your stay at the Hilton Richmond Hotel & Spa Short Pump Pump for a perfect blend of luxury and comfort.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is not needed) and costs USD 10 per day.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
The Stuff
The amenities the hotel has
The spa and bar area
My superior king was disappointing looked more like a big queen size I paid 260 for one night and didn't even have a microwave in the room and the room was dusty from cleaning neglect and the room didn't have updated charging stations
Staff was exceptionally kind, professional, and helpful.
Friendly personel all over to help you whenever they can, very nice breakfast and clean rooms.
The location was perfect! The hotel was beautiful and the room was clean.
The hot tub was a little murky. The water was cloudy and didn’t seem very clean.
Comfortable and pleasant
We recently had a 3 night stay at the Hilton Short Pump, our first visit there. The hotel has a modern decor, and although The Jefferson is my preferred hotel decor, the Hilton was better located for this visit and nicely decorated. An expansive lobby greeted us. Check in was easy and the front desk staff was exceptionally polite and accommodating. A ++ to Crystal and the others to allowed a slightly early check in and were quite helpful. A nice bar adjoined the lobby and we had drinks there on a couple of occasions. We did not eat at the restaurant, although there were some nice looking selections offered on the menu. We looked into the dining space and it appeared a bit lunch cafe' like for our taste. Some table linens would have elevated that space a bit, or some colorful artwork, but lacking those, we chose to eat elsewhere. There are many restaurants nearby.
Our room had a sofa and this was a nice seating addition. There was an excellent assortment of lighting options (Thank you!), a large window with a very nice view, and black out curtains with no gaps!
There were a few things I really liked about the room, and these will lead me to being a repeat guest. It was very quiet - no other guest noise, no hall noise, no adjoining room TV noise, and best of all, no heat or A/C noise. The bed was very comfortable and bed linens were soft. I really liked that the bedding was not too hot (as is typical of most hotels where there is a heavy comforter between sheets). Bed linens were another A+. The thermostat was easy to adjust.
There was some room for improvement in the bathroom, but overall that was also a nice space. Large bottles of shampoo, conditioner, body wash, and body lotion were provided. A lighted, adjustable makeup mirror was wall-mounted and the large vanity mirror was lighted. The bathroom was well ventilated and did not fog. On the downside, the bathroom was small and there was not a great deal of extra space between the glass shower door and toilet. I also wished the towels had been softer. However, these were my only "complaints" about our otherwise very nice stay. The Hilton is not a luxury experience, but it is well above average at a reasonable cost.
The location was great as it was close to good shopping and food. The employees were great. I loved the room and enjoyed it except it was not as warm as I would have liked it to have been.
The heating unit in the room. I turned it up to the highest temp of 85 and the room really didn’t warm up.
Location was perfect!
My hotel room was very cold on arrival and my bath water was Luke warm, however, both were immediately looked at and rectified by the maintenance team.
The atmosphere, the hotel was clean and the staff was nice . The restaurant food was good
That it didn't have a microwave in the room, and you couldn't put much in the refrigerator
Location
No hot water my entire stay. The sink Al’s had a very slow drain.
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