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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Outdoor furniture
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Sanitized tableware & silverware
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Private picnics
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Reception hall
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Japanese garden
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Covered parking
Review Highlights
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Property Description
Convenient Location and Comfortable Suites
This Cedar Park hotel adjacent to Ranch Shopping Center offers all-suite accommodation with kitchenettes and flat-screen TVs. Each suite includes a seating area with CD and DVD players, free Wi-Fi, and a dining area.
Amenities for a Relaxing Stay
Guests have free access to barbecue equipment, a 24-hour gym, and a business center. The Candlewood Cupboard is stocked with snacks and pre-packaged meals 24/7. Laundry facilities and free parking are available for all guests.
Nearby Attractions
Explore Avery Ranch Golf Course just 5 miles away or head to Downtown Cedar Park, located only 3 miles from the hotel.
Book your stay at Candlewood Suites Austin North-Cedar Park for a convenient and comfortable experience.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Price. Back side was perfectly quiet.
Filthy. Hallways weren't vacuumed. Pot of coffee (cold, from previous guest) in my room. Second room had a roach greet me by scurrying across the counter.
Staff was friendly, clean facilities
Nothing much
Location comfortable and hospitality
Seen 1 roach in the room
Emplacement
Mauvaise odeur de renfermé dans la chambre.
The location, the parking lot has many empty spaces, easy to park.
We would like to raise several concerns regarding our stay:
1. First, we booked a room advertised as larger than 600 sq ft, however, the room we received appears to be closer to 300 sq ft, which is significantly smaller than what we reserved.
2. Second, the laundry room has been unavailable throughout our stay. There has been a sign stating “Laundry area out of order” at all times, and the facility was never operational.
3. Third, the television provided is very small and is not a smart TV.
5. Additionally, there was no room cleaning service during our stay. When I called to request a towel change, I was asked to go downstairs to collect the towels myself. When I asked about room cleaning, I was informed by the receptionist that housekeeping is provided only once per week. Unfortunately, I do not have written proof of this statement, but I would like to note it as part of our experience.
6. On the morning of December 13, there was no water available in the building due to a building-wide issue, as explained by the staff. Later, shortly before our departure, the water supply was restored; however, the tap water appeared visibly dirty, with dark residue noticeable against the white sink. Photos are attached for reference. We understand that unexpected issues can happen anywhere, and we personally felt okay about this situation. We point out this information simply for transparency and to help future guests better prepare for their stay.
We are sharing these concerns to request your attention and a reasonable resolution, as the services and conditions provided did not match what was advertised or expected.
Edit: Okay, and one more things, they charged me twice and told me I will get refund after 3-5 business days (was told on Dec 15 and today is Dec 22 -> Nothing was refunded
Edit2(Jan4): So Jessica, thanks for getting back to me on this review, and please let me know when you are going to refund my money that you charged twice, I have tried to call many times.....
La ubicación
En los 15 dias nunca limpiaron la habitación. El microondas nunca funciono se reporto y tampoco lo arreglaron. Para calentar tuvimos que utilizar um microondas de recepción.
Nothing
Room was dirty and staff were unprofessional in appearance.
No hair dryer in room, AC setup with a basic fan between the BR and the sitting area did not look professional, saw dead roaches in the hallway, carpet on stairs was filthy.
Staff was friendly and courteous, willing to help with all our questions.
Disgusting room. Never seen a room so dirty. Sink looked like it was rotting. Big stains on chairs we were covering them with plastic bags. Room smelled bad. Really disappointed.
Had to check out 4 days early due to the entire hotel not having hot water for days and they refused to give a refund. They said they didn’t know when the part would be there to fix the water. There were multiple people having loud parties on our floor and the outside smelled of marijuana. My wife also found a sewing needle on the floor of our room by almost stepping on it. Would not recommend.
Room was clean, staff was very friendly, and area was quiet. Hot water did not work multiple days though.
The hotel needs to be renovated. The rooms felt very humid. Bathroom had mold around the base of the tub. I was disappointed in the quality of the hotel.
My house cauht on fire and we spend 8 days at your hotel. I kept the "I'll catch you later on my door." Day seven house keeping entered my room. They moved the sign fron outside the door and put it inside. Most importantly, they touched my stuff. After day 4 we got new towells and bedding. So they invade our privacy. The scary part is, on the last day, my husband left the room at 9:40, and at 10:03 a gentleman walked in my room, I jumped up then he said "housekeeping", I said, somebody is in here, then closed my door and left. No, ilI am sorry, nothing just left. I called my husband and told him what happen. He said when he was leaving there was a man housekeeper 1-2 doors down. Again that sign, "catch you later" was back on my door. Very creepy, and suspicious. Please look at the camera. But I will not be coming back to that location.
location, immaculate room
Wise array of excellent dining options, choices of food...minutes away.
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