Candlewood Suites Austin North-Cedar Park by IHG

Cigarettes burn on firniture.

There was roaches everywhere

Filthy. Hallways weren't vacuumed. Pot of coffee (cold, from previous guest) in my room. Second room had a roach greet me by scurrying across the counter.

Nothing much

Seen 1 roach in the room

Mauvaise odeur de renfermé dans la chambre.

We would like to raise several concerns regarding our stay:
1. First, we booked a room advertised as larger than 600 sq ft, however, the room we received appears to be closer to 300 sq ft, which is significantly smaller than what we reserved.
2. Second, the laundry room has been unavailable throughout our stay. There has been a sign stating “Laundry area out of order” at all times, and the facility was never operational.
3. Third, the television provided is very small and is not a smart TV.
5. Additionally, there was no room cleaning service during our stay. When I called to request a towel change, I was asked to go downstairs to collect the towels myself. When I asked about room cleaning, I was informed by the receptionist that housekeeping is provided only once per week. Unfortunately, I do not have written proof of this statement, but I would like to note it as part of our experience.
6. On the morning of December 13, there was no water available in the building due to a building-wide issue, as explained by the staff. Later, shortly before our departure, the water supply was restored; however, the tap water appeared visibly dirty, with dark residue noticeable against the white sink. Photos are attached for reference. We understand that unexpected issues can happen anywhere, and we personally felt okay about this situation. We point out this information simply for transparency and to help future guests better prepare for their stay.
We are sharing these concerns to request your attention and a reasonable resolution, as the services and conditions provided did not match what was advertised or expected.
Edit: Okay, and one more things, they charged me twice and told me I will get refund after 3-5 business days (was told on Dec 15 and today is Dec 22 -> Nothing was refunded
Edit2(Jan4): So Jessica, thanks for getting back to me on this review, and please let me know when you are going to refund my money that you charged twice, I have tried to call many times.....

En los 15 dias nunca limpiaron la habitación. El microondas nunca funciono se reporto y tampoco lo arreglaron. Para calentar tuvimos que utilizar um microondas de recepción.

Room was dirty and staff were unprofessional in appearance.