Crown Metropol Melbourne

Hotels
8.6 (9099 reviews)
8 Whiteman Street , Melbourne , au

listing image 1
Show all photos
Children allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Service
Amenities
Cons:
Cleanliness
Room Quality
Food and Beverage

Categories

Cleanliness
8.51
Some complaints about cleanliness in rooms, but overall satisfactory.
Service
9.08
Customer service was mentioned positively in multiple reviews.
Location
9.32
Consistently praised for good location.
Room Quality
7.77
Several reviews noted dated and worn room conditions.
Amenities
8.7
Amenities were appreciated, but some limitations were noted.
Value for Money
8.46
Mixed sentiments regarding pricing versus quality.
Food and Beverage
8.11
Food received negative feedback for costs and options.
Overall Experience
8.88
Overall pleasant experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:56

Property Description

Luxury Accommodation on Melbourne’s Southbank

Exclusive Lounge and Panoramic City Views
Guests at Crown Metropol can enjoy access to an exclusive lounge on select days and a bar offering breathtaking city views.

Spacious Rooms with Modern Decor
Each room at the hotel boasts stylish modern décor and stunning views. Guests can relax in comfort with amenities like air conditioning, LCD TV, and a luxurious bathroom with an oversized shower.

Impressive Amenities
The hotel offers 2 swimming pools, an indoor sun-deck relaxation lounge, and a top-notch fitness centre for guests to unwind and stay active during their stay.

Book your stay at Crown Metropol for a luxurious experience in the heart of Melbourne's vibrant Southbank district.

Important information:

Hotel registration and check in is available only to guests who are not prohibited from entering the hotel, are 18 years of age or over, and are recorded on the reservation at the time of booking. A valid hardcopy photo identification acceptable to Crown must be supplied in order to check-in, which will be recorded by Crown. Payment in full is required for all accommodations upon check-in (if not prepaid in advance). An additional cash, EFTPOS or debit card payment of $200 or credit card imprint will also be required as security for any incidental costs, including damage associated with the room. Purchases made throughout the stay must be paid for when ordered. If staying in a premium room type, an additional credit card pre-authorization of $500 per night (not exceeding $2,000 for bookings of more than four nights) is required as security for any incidental costs, including damage associated with the room. Cash, EFTPOS and debit card are not accepted. Please note a service fee of 1.15% applies to all credit card transactions. The health and wellbeing of our guests, employes and the wider community is Crown Melbourne’s first priority. Entry is subject to Crown Melbourne’s Conditions of Entry, including Crown’s COVIDSafe Plan and Covid-19 Vaccination Policy, as applicable at the time of entry.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 70 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.6
Based on 9099 reviews
Cleanliness: 8.51
Service: 9.08
Location: 9.32
Room Quality: 7.77
Amenities: 8.7
Value for Money: 8.46
Food and Beverage: 8.11
Overall Experience: 8.88
N
Noel • couple • au
10
2026-05-31 • via Nuitee
R
Renee • solo_traveller • au
10
Pros:

Location and pool

2026-05-30 • via Nuitee
K
Kayleen • couple • au
9
2026-05-30 • via Nuitee
V
VUZZZY • solo_traveller • au
8
2026-05-30 • via Nuitee
M
Melinda • extended_group • au
9
2026-05-30 • via Nuitee
A
Annalyce • couple • au
1
2026-05-30 • via Nuitee
B
Beatriz • couple • au
8
Cons:

No smart tv or option to hot spot your phone

2026-05-30 • via Nuitee
F
Fiona • couple • au
10
2026-05-30 • via Nuitee
A
amy • solo_traveller • au
10
2026-05-29 • via Nuitee
J
Jane Nanga • solo_traveller • sn
10
Séjour très agréable
Pros:

La chambre était spacieuse, agréable. la literie était très confortable. Et l'emplacement est super par rapport à la ville.

2026-05-29 • via Nuitee
J
Jaspreet • couple • au
10
2026-05-29 • via Nuitee
M
Madison • couple • au
7
It won’t be booking again in a hurry
Pros:

Crown is always nice to stay at. This building in particular was nice

Cons:

The price was outrageous for such late check in time and early check out times. $539 for not even 24hours, the silicon seals in the shower has could grown into them.

2026-05-28 • via Nuitee
S
Shazia • solo_traveller • au
9
2026-05-28 • via Nuitee
L
Lynch • solo_traveller • au
8
Amazing
Pros:

The customer service was brilliant, I thought our stay was excellent, our room service with our food was amazing. Very understanding.

Cons:

Our luggage took a little longer from when we arrived at the hotel till when our luggage arrived in the room. It took them 45mins for our luggage to arrive.

2026-05-28 • via Nuitee
M
Marleine • solo_traveller • au
10
2026-05-28 • via Nuitee
E
Elizabeth • couple • au
9
2026-05-27 • via Nuitee
N
Natalie • solo_traveller • au
10
2026-05-27 • via Nuitee
P
Paul Boehm • solo_traveller • au
10
2026-05-27 • via Nuitee
C
Charlene • family_with_children • au
10
Kids had a wonderful time and good memory for my sons birthday
Pros:

Very clean the kids enjoyed themseleves. Service was great

Cons:

Everything was good

2026-05-27 • via Nuitee
D
Diane • solo_traveller • au
10
Ok
Pros:

It was a convenient location

Cons:

The room bathroom was dirty

2026-05-27 • via Nuitee