Crown Metropol Melbourne

Hotels
8.6 (8609 reviews)
8 Whiteman Street , Melbourne , au

listing image 1
Show all photos
Children allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Service
Amenities
Cons:
Cleanliness
Room Quality
Food and Beverage

Categories

Cleanliness
8.51
Some complaints about cleanliness in rooms, but overall satisfactory.
Service
9.08
Customer service was mentioned positively in multiple reviews.
Location
9.32
Consistently praised for good location.
Room Quality
7.77
Several reviews noted dated and worn room conditions.
Amenities
8.7
Amenities were appreciated, but some limitations were noted.
Value for Money
8.46
Mixed sentiments regarding pricing versus quality.
Food and Beverage
8.11
Food received negative feedback for costs and options.
Overall Experience
8.88
Overall pleasant experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:56

Property Description

Luxury Accommodation on Melbourne’s Southbank

Exclusive Lounge and Panoramic City Views
Guests at Crown Metropol can enjoy access to an exclusive lounge on select days and a bar offering breathtaking city views.

Spacious Rooms with Modern Decor
Each room at the hotel boasts stylish modern décor and stunning views. Guests can relax in comfort with amenities like air conditioning, LCD TV, and a luxurious bathroom with an oversized shower.

Impressive Amenities
The hotel offers 2 swimming pools, an indoor sun-deck relaxation lounge, and a top-notch fitness centre for guests to unwind and stay active during their stay.

Book your stay at Crown Metropol for a luxurious experience in the heart of Melbourne's vibrant Southbank district.

Important information:

Hotel registration and check in is available only to guests who are not prohibited from entering the hotel, are 18 years of age or over, and are recorded on the reservation at the time of booking. A valid hardcopy photo identification acceptable to Crown must be supplied in order to check-in, which will be recorded by Crown. Payment in full is required for all accommodations upon check-in (if not prepaid in advance). An additional cash, EFTPOS or debit card payment of $200 or credit card imprint will also be required as security for any incidental costs, including damage associated with the room. Purchases made throughout the stay must be paid for when ordered. If staying in a premium room type, an additional credit card pre-authorization of $500 per night (not exceeding $2,000 for bookings of more than four nights) is required as security for any incidental costs, including damage associated with the room. Cash, EFTPOS and debit card are not accepted. Please note a service fee of 1.15% applies to all credit card transactions. The health and wellbeing of our guests, employes and the wider community is Crown Melbourne’s first priority. Entry is subject to Crown Melbourne’s Conditions of Entry, including Crown’s COVIDSafe Plan and Covid-19 Vaccination Policy, as applicable at the time of entry.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 70 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.6
Based on 8609 reviews
Cleanliness: 8.51
Service: 9.08
Location: 9.32
Room Quality: 7.77
Amenities: 8.7
Value for Money: 8.46
Food and Beverage: 8.11
Overall Experience: 8.88
R
Richard • family_with_children • au
10
Pros:

Loved it and we had a great stay

Cons:

The breakfast was a bit expensive for us

2026-04-18 • via Nuitee
S
Steve • couple • au
10
2026-04-18 • via Nuitee
W
Wayne • couple • au
9
2026-04-18 • via Nuitee
M
Madeleine • couple • au
9
Great location, great sized room,
Pros:

Convenient and well appointed

Cons:

Couldn’t find the TV remote control

2026-04-18 • via Nuitee
R
Rhonda • couple • au
10
2026-04-18 • via Nuitee
T
Tania • solo_traveller • au
10
Pros:

Very comfortable, lovely staff and friendly atmosphere

Cons:

Finding where it was located as maps kept taking us to conference centre.

2026-04-18 • via Nuitee
• couple • au
7
2026-04-18 • via Nuitee
J
Jessica • family_with_children • au
8
2026-04-18 • via Nuitee
L
Lisa • couple • au
10
2026-04-17 • via Nuitee
N
Nicholas • couple • au
10
As perfect as you can get
Pros:

Loved everything

Cons:

Nothing bad to say about it

2026-04-17 • via Nuitee
L
Lisa • solo_traveller • au
10
2026-04-17 • via Nuitee
B
Boris • extended_group • au
8
2026-04-17 • via Nuitee
J
John • family_with_children • gr
10
Perfect location, exceeding hospitality and efforts for luxury. Great
Pros:

Location facilities and view

Cons:

I think that kids between 12-16 should be allowed in the gym should that be with or without an adult and I think that kids between 12-16 should be permitted in the pool on their own if there is a lifeguard

2026-04-17 • via Nuitee
C
Carol • couple • au
10
Pros:

Beautifully presented, spotlessly clean great location

Cons:

Dining are

2026-04-17 • via Nuitee
L
Laura • couple • au
7
Best views of the city
Pros:

Great staff

Cons:

Not 4ply toilet roll

2026-04-17 • via Nuitee
P
Paulina • couple • au
10
Pros:

Great location. Good size rooms

2026-04-17 • via Nuitee
T
Toufan • solo_traveller • au
4
2026-04-16 • via Nuitee
A
Arman • solo_traveller • au
10
2026-04-16 • via Nuitee
B
Bronwyn • couple • au
9
2026-04-16 • via Nuitee
G
Gary • couple • au
8
2026-04-16 • via Nuitee