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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Tour desk
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Facilities for disabled guests
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Ironing service
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Dry cleaning
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Breakfast in the room
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Currency exchange
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Bowling
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Mini golf
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Valet parking
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Casino
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Parking garage
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Concierge service
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Special diet menus - on request
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ATM/cash machine on site
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Pool with view
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Heated pool
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Indoor pool
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Evening entertainment
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Nightclub/DJ
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Sun loungers or beach chairs
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Wine/champagne
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Shallow end
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Live music/performance
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Luxury Accommodation on Melbourne’s Southbank
Exclusive Lounge and Panoramic City Views
Guests at Crown Metropol can enjoy access to an exclusive lounge on select days and a bar offering breathtaking city views.
Spacious Rooms with Modern Decor
Each room at the hotel boasts stylish modern décor and stunning views. Guests can relax in comfort with amenities like air conditioning, LCD TV, and a luxurious bathroom with an oversized shower.
Impressive Amenities
The hotel offers 2 swimming pools, an indoor sun-deck relaxation lounge, and a top-notch fitness centre for guests to unwind and stay active during their stay.
Book your stay at Crown Metropol for a luxurious experience in the heart of Melbourne's vibrant Southbank district.
Hotel registration and check in is available only to guests who are not prohibited from entering the hotel, are 18 years of age or over, and are recorded on the reservation at the time of booking. A valid hardcopy photo identification acceptable to Crown must be supplied in order to check-in, which will be recorded by Crown. Payment in full is required for all accommodations upon check-in (if not prepaid in advance). An additional cash, EFTPOS or debit card payment of $200 or credit card imprint will also be required as security for any incidental costs, including damage associated with the room. Purchases made throughout the stay must be paid for when ordered. If staying in a premium room type, an additional credit card pre-authorization of $500 per night (not exceeding $2,000 for bookings of more than four nights) is required as security for any incidental costs, including damage associated with the room. Cash, EFTPOS and debit card are not accepted. Please note a service fee of 1.15% applies to all credit card transactions. The health and wellbeing of our guests, employes and the wider community is Crown Melbourne’s first priority. Entry is subject to Crown Melbourne’s Conditions of Entry, including Crown’s COVIDSafe Plan and Covid-19 Vaccination Policy, as applicable at the time of entry.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Parking
Private parking is possible on site (reservation is not possible) and costs AUD 70 per day.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
Location
Guest Reviews
Location and staff
The room where disgusting was not clean at all. My kids pulled out empty food wrappers from under the bed. My wife got bed bugs after the day after. It was a complete disaster.
This isn’t the first time we have stayed here but I think it will be our last.
As always crown metrapol exceeded our expections the staff are exceptional the facilities are amazing!
Absolutley nothing
View and easy access to casino
Being able to see friend sitting on toilet better doors an privacy especially if not travelling with your partner
Always a pleasure to stay at Crown Metropol. Cannot actually fault this place. If anything, this was our best stay yet considering the EOFY sale meant we upgraded our room to this IS INCREDIBLE loft which was the most amazing room I have ever stayed in.
I do wish room service was 24/7.
The location was convenient, making it easy to access nearby attractions. The room and facilities were clean, tidy, and well maintained.
While the location and cleanliness were great, there were a few aspects that could be improved. The bed and pillows were not very comfortable, which affected the quality of sleep. The air conditioning did not seem to work properly, making the room less comfortable than expected. Additionally, the TV experience was disappointing, as I was unable to cast content from my phone to the television despite trying multiple times. Improving these areas would make the overall guest experience much better.
Set-up was good
Couple of hiccups with food orders but otherwise good
I like the facilities, they looked cool. I used the gym, but it was lacking a lot. Check out was easy, but long queue to check in. The bed was comfy, I liked the fact that there was plenty of towels in the room, along with a robe and slippers.
The Wi-Fi connection was atrocious and even using my own network the reception was really low. Also, there's a lack of amenities in the room with things like no plates, no forks, no tablespoons. I had my own meal because of dietary reasons and there wasn't a microwave in the room for guests to use, and no communal microwave available for guests to use either. This either forced you to the in-room dining, or out to the street to find something appropriate. Once I eventually did find something I could eat, I took it back to the room to eventually find no plates, no forks, no butterknives. When I asked Guest Services for just a plate and a fork, I was told there would be an $8.00 charge by the kitchen to deliver. I understand these are the nuisances of staying at a hotel, but you'd think some type of sense would prevail. I only stayed there one-night mid-week for work purposes, but to be charged the amount of money I was charged versus the expected delivery, it doesn't stack up. Much cheaper options available through private stays. It's also worth nothing, you're always better off booking direct with Crown Metropol because when you book through 3rd party services like Booking.com, the staff at Crown will always direct you to the 3rd party (Booking.com), and the 3rd party (Booking.com) will always direct you back to crown once they reply 1 business day later.
Location and facilities
Nothing couldn’t fault the accomodation highly recommend
Everything, location, pool, how clean it was and good price
Wish the bed came with an extra pillow per person
All of it was great!
Nothing.
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