Crown Metropol Melbourne

Hotels
8.6 (9584 reviews)
8 Whiteman Street , Melbourne , au
+61 3 9292 6211

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Service
Amenities
Cons:
Cleanliness
Room Quality
Food and Beverage

Categories

Cleanliness
8.51
Some complaints about cleanliness in rooms, but overall satisfactory.
Service
9.08
Customer service was mentioned positively in multiple reviews.
Location
9.32
Consistently praised for good location.
Room Quality
7.77
Several reviews noted dated and worn room conditions.
Amenities
8.7
Amenities were appreciated, but some limitations were noted.
Value for Money
8.46
Mixed sentiments regarding pricing versus quality.
Food and Beverage
8.11
Food received negative feedback for costs and options.
Overall Experience
8.88
Overall pleasant experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:56

Property Description

Luxury Accommodation on Melbourne’s Southbank

Exclusive Lounge and Panoramic City Views
Guests at Crown Metropol can enjoy access to an exclusive lounge on select days and a bar offering breathtaking city views.

Spacious Rooms with Modern Decor
Each room at the hotel boasts stylish modern décor and stunning views. Guests can relax in comfort with amenities like air conditioning, LCD TV, and a luxurious bathroom with an oversized shower.

Impressive Amenities
The hotel offers 2 swimming pools, an indoor sun-deck relaxation lounge, and a top-notch fitness centre for guests to unwind and stay active during their stay.

Book your stay at Crown Metropol for a luxurious experience in the heart of Melbourne's vibrant Southbank district.

Important information:

Hotel registration and check in is available only to guests who are not prohibited from entering the hotel, are 18 years of age or over, and are recorded on the reservation at the time of booking. A valid hardcopy photo identification acceptable to Crown must be supplied in order to check-in, which will be recorded by Crown. Payment in full is required for all accommodations upon check-in (if not prepaid in advance). An additional cash, EFTPOS or debit card payment of $200 or credit card imprint will also be required as security for any incidental costs, including damage associated with the room. Purchases made throughout the stay must be paid for when ordered. If staying in a premium room type, an additional credit card pre-authorization of $500 per night (not exceeding $2,000 for bookings of more than four nights) is required as security for any incidental costs, including damage associated with the room. Cash, EFTPOS and debit card are not accepted. Please note a service fee of 1.15% applies to all credit card transactions. The health and wellbeing of our guests, employes and the wider community is Crown Melbourne’s first priority. Entry is subject to Crown Melbourne’s Conditions of Entry, including Crown’s COVIDSafe Plan and Covid-19 Vaccination Policy, as applicable at the time of entry.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Property Video

Guest Reviews

8.6
Based on 9584 reviews
Cleanliness: 8.51
Service: 9.08
Location: 9.32
Room Quality: 7.77
Amenities: 8.7
Value for Money: 8.46
Food and Beverage: 8.11
Overall Experience: 8.88
H
Haley • extended_group • au
10
Very comfortable and convenient location
Pros:

Great comfortable stay in great location

2026-09-13 • via Nuitee
D
Daniela • couple • au
8
2026-09-12 • via Nuitee
T
Tim • extended_group • au
10
2026-09-12 • via Nuitee
J
Jasbinderjit Singh • solo_traveller • au
7
Overall it was okay just some niggling issues to look into.
Pros:

The location

Cons:

The room was not clean. There were potato chip crumps on the floor near the desk and also near the bedside tables. The shower gel was totally empty and not topped up. The tissue box was empty and not topped up. Had to request for the bedroom slipper.

2026-09-12 • via Nuitee
P
Pushpinder • family_with_children • au
8
Pros:

Spacious room , cleanliness, welcoming staff

2026-09-12 • via Nuitee
S
Sandra • couple • au
4
Not worth the money
Pros:

It was old and tired

Cons:

Too dated shower pressure terrible and lots of scuff marks and old features

2026-09-12 • via Nuitee
M
Marcus • couple • au
10
2026-09-12 • via Nuitee
S
Shellie • family_with_children • au
10
2026-09-12 • via Nuitee
J
Jodi • couple • au
9
2026-09-12 • via Nuitee
B
Brock • solo_traveller • au
10
2026-09-11 • via Nuitee
D
Daniel • couple • au
10
2026-09-11 • via Nuitee
R
Rajpreet • couple • au
10
2026-09-11 • via Nuitee
M
Miller • solo_traveller • au
9
2026-09-11 • via Nuitee
A
Andrew • solo_traveller • au
10
2026-09-11 • via Nuitee
K
Kirsty • extended_group • au
10
2026-09-11 • via Nuitee
F
frank • couple • au
10
2026-09-11 • via Nuitee
J
Jeremiah • solo_traveller • au
10
2026-09-10 • via Nuitee
J
Julie • solo_traveller • au
9
One street back from Southbank walk not at actual Crown
Pros:

Clean, modern room with excellent shower & bathroom.

Cons:

Liked everything

2026-09-10 • via Nuitee
A
Anthony • couple • au
9
2026-09-10 • via Nuitee
R
rodney • solo_traveller • au
10
Loved the warmth. Rooms brilliant. Staff so helpful
Pros:

Everything was so professional. Staff very helpful. Would love to stay again
First class

Cons:

Nothing.

2026-09-10 • via Nuitee