The Orchid Hotel

The hotel is poor, and the room price is overpriced. The elevator has been out of order for some time and has not been repaired, which made it difficult to carry the luggage to the room.

Nothing not to like is lovely

The fact you spent over 100 pound a night for a room and they still charge 15 pound a night parking! I think that was diabolical

Nothing

There are areas that make it look very tired looking, examples paintwork especially on doors. More time spent on cleaning especially showers as my husband had to clean out the drainage in our shower which was totally clogged up and did cause an overflow of water into the rest of the bathroom.
Road noise was quite bad, even coming through windows, frames etc. need to be updated. We also had 2 nights and early mornings of noise from other customers, one night I did complain to the reception in the morning and lucky she said they had checked out. The next evening a guest had plonked herself at 2am in the morning on a chair that the hotel had placed outside our room with another chair and a small table, now although this may look nice it is not very practical as the lady was talking so loud on her phone, in the end I had to get out of bed get dressed and go and speak to her to ask her to move, I was not happy having to do this at that time in the morning.

The breakfast was ruined by the lazy staff member who couldn’t be bothered to serve , clear tables or replenish the juices or fresh meats and cheese , he was sat in his phone in the foyer .
He was rude and passive aggressive after asked for tie things he then said “ anything else “ in a sarcastic way ! I asked for a plate and he said “ what for” when I was trying to get a croissant for my daughter . Not what you expect for a £30
Breakfast .

It was not really a hotel, a small boutique hotel at best. The rooms were small, and damp (our room was on the ground floor) and spider webs were visible on the ceiling (2 were already dwelling there).

The central courtyard can get noisy if guests use it, and it woke me up at 3 am as some people were loudly chatting. There was no response from the reception when called to ask to resolve this, which was disappointing. There was no one at the reception either, so I had to ask the guests to keep it quiet myself (which is not ideal).

Quaint and charming

We booked a double room for myself, my wife & our 1 year old who we brought a travel cot for. That was our first mistake.
Firstly parking is £15 per night which we wasn't aware of until the day before due to a message through booking.com we had a 3 night stay so was a additional £45 on top of what we paid.
Our initial room was completely unfit for booking out & nothing like the pictures or reviews may suggest. As you'll see from photos it has mould on the pictures, the carpets were badly stained and worn/ripped in places. The walls had paint peeling off them, mould around the bath/shower. Wonky/loose toilet seat.. the list goes on. That's without the things I'd class as "general wear and tear" like marks all over the walls and skirting boards. It wasn't suitable and just felt dirty especially since we were staying with a 1 year old child who would be crawling on the floors. I went straight to reception to complain and let them know we couldn't stay in that room. In fairness they apologised and said they don't usually get complaints about the room (I really don't know how) and that they would change the room for us and gave us some complimentary coffees while they found us something better which was nice. I went to view the second room before agreeing which I would also class as unfit and refused. The third room was actually a king size (The manager said one of there best rooms) and although it was tired and had some of the same issues (marked walls, skirting boards etc.) i agreed it seemed good enough for us to stay in at least on my initial look at the room. This was my second mistake and in hindsight we should have got a refund and stayed anywhere else.

There was a rather unpleasant smell, and the room did not match the one in the picture. The air conditioning was not functioning properly; it cooled for a few minutes then heated up again. Dust was on the lights, the television, and the air conditioning unit. Additionally, there was a spider in the room. Overall, it was a bad experience and not worth what I paid.

Nice, quiet and clean

The rooms were extremely small, especially the family room, which was far too small for a family and felt quite cramped. The parking charge was also ridiculous and added an unnecessary extra cost. Unfortunately, the location wasn’t great either.