Hotel Sercotel Maya Alicante

Hotels
•
Sercotel Hotels
8.2 (164 reviews)
Canónigo Manuel Penalva, 2, Alicante, Alicante, 3002 , Alicante , ES
34-96-5261211

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Express check-in/check-out
Designated smoking area
Wheelchair accessible
Outdoor pool - seasonal
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food variety
Cons:
Unfriendly reception
Issues with cleanliness

Categories

Cleanliness
7.41
Room and bathroom were very comfortable and spotless, but some issues with dirty towels reported.
Service
8.38
Staff were helpful and friendly, though reception service was criticized as unfriendly at times.
Location
8.92
Perfect location close to many attractions and easy walking access to beach and transport.
Room Quality
7.87
Rooms were clean and comfortable, some guests reported issues with ventilation and noise.
Amenities
8.4
Decent size pool and sunbathing area, though some mentioned the pool was too cold.
Value for Money
7.86
Reasonable pricing for the quality of service and amenities, with good options nearby.
Food and Beverage
8.41
Breakfast was first class with a large variety; food quality exceeded expectations in the hotel.
Overall Experience
8.38
Overall a highly satisfactory stay with positive experiences overcoming minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:48

Property Description

Discover the perfect blend of comfort and adventure at Hotel Maya in the heart of Alicante.

Recreational Oasis
Unwind and recharge at our state-of-the-art fitness center and refreshing seasonal outdoor pool. Whether you're looking to break a sweat or relax in style, our amenities cater to your every need.

Dining Delights
Savor delicious meals at our restaurant, Altea, or grab a quick snack at our coffee shop/café. Enjoy evening drinks at the bar/lounge or the poolside bar for a perfect end to your day.

Convenience at Your Fingertips
With features like 24-hour front desk service, multilingual staff, and express check-out, your stay is made seamless and enjoyable. Plus, complimentary Wi-Fi keeps you connected throughout your visit.

Book your stay at Hotel Maya now and immerse yourself in a delightful experience!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from March to November.
  • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Parking height restrictions apply.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAZ

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.2
Based on 164 reviews
Cleanliness: 7.41
Service: 8.38
Location: 8.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 8.41
Overall Experience: 8.38
К • couple • ua
10
Pros:

Это самый лучший отель в Аликанте, мы в нем 3й раз и каждый раз в восторге. Поэтому только положительно все для нас, но главное мы увидели чуть название изменилось и в номерах сделали ремонты и сам комфорт улучшился с 4+ на 5+ для меня и моей семьи. И завтрак, обед и ужин как всегда на высоте, самый вкусный шведский стол. Лучший из лучших отелей.

2026-05-30 • via Nuitee
A
Andrew • couple • gb
9
A relaxing short break
Pros:

Friendly staff at the reception when we arrived. We chose to upgrade to a sea view room on the 10th floor which was excellent. Room had everything we needed and a lovely balcony that had the sun in the morning and a view of the sea as promised.
Short walk from the hotel into the old town and the beach.
Lots of sun beds and a nice pool and small pool bar for drinks and snacks.
We went out for our meals so we can't comment on the food.
We had a lovely 3 night stay.

Cons:

All great

2026-05-30 • via Nuitee
J
Joanna • couple • pl
8
2026-05-30 • via Nuitee
L
louise • solo_traveller • ie
8
Pros:

The beds were comfy. Room and ensuite quite big

Cons:

We had a wheelchair accessible room, the shower flooded the bathroom every time.

2026-05-30 • via Nuitee
L
Lisa • extended_group • fr
10
2026-05-30 • via Nuitee
A
adnan • solo_traveller • ma
8
Pros:

Petit déjeuner copieux et complet

Cons:

Pas de bouilloire ni de tisanes dans la chambre. Il faut les demander à la réception

2026-05-30 • via Nuitee
G
Ghizlane • solo_traveller • ma
8
Pros:

L'emplacement, la proximité de la plage et du cente-ville, la taille et le confort de la chambre, la terrasse et la vue depuis la chambre.

Cons:

L’insonorisation entre les chambres est à améliorer : j’entendais les ronflements de mon voisin, qui était heureusement plutôt calme par ailleurs. Ma chambre était au 4ᵉ étage et les bruits de la route en contrebas restaient également assez présents

2026-05-30 • via Nuitee
G
Gustav Mauritz Lennart • couple • se
8
2026-05-29 • via Nuitee
R
Rosa • couple • es
9
2026-05-29 • via Nuitee
E
Ebru • couple • tr
5
2026-05-29 • via Nuitee
B
Bethan • extended_group • gb
10
2026-05-29 • via Nuitee
E
Erich • couple • de
7
Für ein 3***-Hotel gut und ausreichend, gibt nix zu meckern, außen Dusche!
Pros:

Das Frühstück war der Klasse entsprechend. Die Lage ist für Menschen, die sich bewegen möchten sehr gut. Es lag vom Zentrum 1-2km entfernt, gut zu laufen. Der Strand ca. 400-500m haben wir als gut empfunden. Die Festung ca. 1km.
Der entscheidende Bustrapsport zur Aeroport mit den Zubringer-Bus 6C etwa 300-400m entfernt, sehr gut.
Wir waren zufrieden wenn wir es sachlich und fair beurteilen, es sind 3*** und keine 4 oder 5****!

Cons:

Die Dusche war in der Wanne, mögen wir nicht, hielt sich in Grenzen!
Sehr schlecht war, daß das Wasser beim Duschen nicht stabil war, es wechselte ständig, sekundenweise, von brühheiß bis bitterkalt. Sie müssen immer genau aufpassen, diese Zeit zu erwischen, um z.B. Haare zu waschen.
Ich schreibe es , in der Hoffnung, daß es für die nächsten Gäste behoben wurde?!

2026-05-29 • via Nuitee
C
Cornelia • solo_traveller • de
8
Gutes Preis-Leistungs-Verhältnis
Pros:

Schönen Blick auf die Burg

Cons:

Manche Zimmer gehen zur Schnellstraße hin

2026-05-29 • via Nuitee
A
Antonia • family_with_children • gb
10
A great stopover in Alicante - couldn’t fault it!
Pros:

Everything! Lovely staff, comfortable clean room, great pool, amazing breakfast!

Cons:

Nothing

2026-05-29 • via Nuitee
S
Simona • solo_traveller • sk
9
2026-05-29 • via Nuitee
S
Simona-Cristina • couple • ro
10
2026-05-29 • via Nuitee
T
Tomasz • couple • pl
10
2026-05-29 • via Nuitee
J
Jordy • solo_traveller • fr
5
Pros:

The swimming pool area was nice and it's also not far from the coast.
Beds were comfortable.

Cons:

Staff is irrelevant, you're given your room key and ciaooo.

Every single thing we used in the room was broken or damaged. Even the walls had holes and scratches.
We were very disappointed because it was quite expensive and when you enter the room it looks cheap and dirty

2026-05-29 • via Nuitee
H
Homes • solo_traveller • gb
10
Pros:

Excellent stay. All good.

Cons:

Nothing

2026-05-29 • via Nuitee
L
Lilian • family_with_children • ie
8
2026-05-28 • via Nuitee