Hotel Sercotel Maya Alicante

Hotels
•
Sercotel Hotels
8.2 (164 reviews)
Canónigo Manuel Penalva, 2, Alicante, Alicante, 3002 , Alicante , ES
34-96-5261211

listing image 1
Show all photos
Pets allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Express check-in/check-out
Designated smoking area
Wheelchair accessible
Outdoor pool - seasonal
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food variety
Cons:
Unfriendly reception
Issues with cleanliness

Categories

Cleanliness
7.41
Room and bathroom were very comfortable and spotless, but some issues with dirty towels reported.
Service
8.38
Staff were helpful and friendly, though reception service was criticized as unfriendly at times.
Location
8.92
Perfect location close to many attractions and easy walking access to beach and transport.
Room Quality
7.87
Rooms were clean and comfortable, some guests reported issues with ventilation and noise.
Amenities
8.4
Decent size pool and sunbathing area, though some mentioned the pool was too cold.
Value for Money
7.86
Reasonable pricing for the quality of service and amenities, with good options nearby.
Food and Beverage
8.41
Breakfast was first class with a large variety; food quality exceeded expectations in the hotel.
Overall Experience
8.38
Overall a highly satisfactory stay with positive experiences overcoming minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:48

Property Description

Discover the perfect blend of comfort and adventure at Hotel Maya in the heart of Alicante.

Recreational Oasis
Unwind and recharge at our state-of-the-art fitness center and refreshing seasonal outdoor pool. Whether you're looking to break a sweat or relax in style, our amenities cater to your every need.

Dining Delights
Savor delicious meals at our restaurant, Altea, or grab a quick snack at our coffee shop/café. Enjoy evening drinks at the bar/lounge or the poolside bar for a perfect end to your day.

Convenience at Your Fingertips
With features like 24-hour front desk service, multilingual staff, and express check-out, your stay is made seamless and enjoyable. Plus, complimentary Wi-Fi keeps you connected throughout your visit.

Book your stay at Hotel Maya now and immerse yourself in a delightful experience!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from March to November.
  • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Parking height restrictions apply.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAZ

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.2
Based on 164 reviews
Cleanliness: 7.41
Service: 8.38
Location: 8.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 8.41
Overall Experience: 8.38
A
Andrew • couple • gb
8
Decent hotel
Pros:

Good choice for breakfast , decent pool

Cons:

Bed was not the most comfortable

2026-07-11 • via Nuitee
C
claudio • extended_group • it
7
2026-07-11 • via Nuitee
M
Marianna • solo_traveller • it
9
Pros:

Pulizia

Cons:

Cibo

2026-07-11 • via Nuitee
V
volkan • solo_traveller • tr
7
2026-07-10 • via Nuitee
P
Paulo Jorge • solo_traveller • ch
9
Très agréable séjour, je recommande vivement cette hôtel.
Pros:

Emplacement idéal, proche du centre ville et de la plage, 10 min à pied. Gentillesse du personnel. Arrête de bus juste en face et tram à 2 min à pied. Excellent petit-déjeuner, très varié.

Cons:

Petit soucis avec la carte/clé de la porte de la chambre, facilement réglé.

2026-07-10 • via Nuitee
M
Martin • solo_traveller • gb
8
Pros:

The staff were very good

Cons:

The pool was very small, there were not enough sun beds and people reserved them early and then disappeared

2026-07-10 • via Nuitee
R
Reann • couple • ie
8
2026-07-10 • via Nuitee
M
Monika • solo_traveller • pl
8
2026-07-10 • via Nuitee
P
Peter • solo_traveller • nl
7
Goed hotel met achterstallig onderhoud bij zwembad
Pros:

Zeer goed ontbijt, goede ligging 10 min lopen naar strand en 1 min lopen naar metro/tram

Cons:

Veel kapotte bedjes bij zwembad en bijna geen parasols

2026-07-09 • via Nuitee
K
Kristjánsdóttir • couple • is
8
2026-07-09 • via Nuitee
R
Ruth • extended_group • gb
8
Clean friendly hotel with a pool, close to the castle and convenient for transport
Pros:

Convenient location for easy access to tram and bus from airport

Cons:

Not much around it in terms of restaurants and the busy road meant you could hear a lot of traffic whilst at the pool

2026-07-09 • via Nuitee
S
Simone • couple • ch
6
Pros:

Le stanze sono pulite , ampie e insonorizzate.

Cons:

La palestra è in unitilizzabile in estate , non va l’aria condizionata e metà dei macchinari non sono utilizzabili. La cena è molto basic, niente di locale , per il prezzo è meglio mangiar fuori al ristorante.

2026-07-09 • via Nuitee
A
Anke • solo_traveller • de
8
Pros:

Personal war durch weg freundlich und hilfsbereit.
Anlage und Zimmer warwn sehr sauber

Cons:

Auf dem Balkon hat etwas gefällt wo man die Handtücher aufhängen kann.

Das es wenige gab die deutsch gesprochen haben.

2026-07-08 • via Nuitee
Y
YUSKA • couple • br
10
Very good. Will be back for sure.
Pros:

Very clean helpful staff. Carlota was very lovely and helpful from beginning to end. Great location so close public transport and beach

Cons:

Nothing

2026-07-08 • via Nuitee
V
Victoria • solo_traveller • se
5
2026-07-08 • via Nuitee
A
Anna • family_with_children • pl
10
2026-07-07 • via Nuitee
A
Andreas • couple • at
9
2026-07-07 • via Nuitee
C
Cristalina • solo_traveller • ie
8
2026-07-07 • via Nuitee
L
Lars • solo_traveller • se
8
2026-07-07 • via Nuitee
T
Tracey • couple • gb
9
Great hotel and location for short trip to Alicante city
Pros:

The staff were all very friendly and helpful

2026-07-07 • via Nuitee