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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Restaurant
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Luggage storage
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Safety deposit box
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Kid meals
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Delivered food - securely covered
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Japanese garden
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Covered parking
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Hotel Lago Grey, nestled in Torres del Paine, offers cozy rooms with heating, private bathrooms, and satellite TV for your comfort.
Culinary Delights
Indulge in an extensive complimentary buffet breakfast at our on-site restaurant and bar, promising a delightful dining experience during your stay.
Adventure Awaits
Embark on exciting activities like a navigation tour to the impressive Grey Glacier, adding a thrilling touch to your visit.
Book now to secure your stay at Hotel Lago Grey and enjoy the perfect blend of comfort, culinary excellence, and adventure in Torres del Paine.
The property recommends getting a travel insurance, as the hotel is not responsible for refunds due to climate conditions, problems with roads, travel connection issues, or any other third party issue.
Guests are advised to book their excursions and tours as soon as they book an All Inclusive room. Note that all tours are subject to weather conditions.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children ages 1 and older are allowed.
Children from 1 year old to 4 years old stay for free when using an existing bed.
Children from 5 years old to 12 years old stay for US$150 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Shout out to Vicente and Abraham in the restaurant, Tatiana and Ignacio in the front-desk; those are the names we could remember but the staff overall was amazing. Very helpful, very accomodating. They were able to offer impressive cold-packed breakfast (even gluten-free ones) for our early hike and early check-outs.
The walk from the parking lot to the reception is long, bring an umbrella with you.
Staff was very helpful- Alejandro and Mattis especially helped me. Views were beautiful. Food was delicious. Room was comfortable. Served a birthday cake and sang to me
The cost to stay in the park is very expensive. Roads driving into property had lots of potholes.
The location is unbelievable- splurge for the superior rooms- staff is friendly and helpful
Extremely helpful staff, all of them: reception, restaurant and excursions.
A vista do quarto é incrivel!!! Porém pelo preço acho que deveriam oferecer algo mais, como jacuzzi, piscina coberta, spa.
A organização do staff. Em nenhum momento nos foi explicado sobre os passeios, horarios e serviços prestados. Acho que seria importante conversar com as pessoas qdo chegam para saber os anseios e poderem não só orientar mas tb vender os passeios/pacotes. Quando solicitamos informações mostraram um mapa e sugeriram onde poderiamos ir e falaram « podem ir sozinhos, só seguir as pessoas na trilha ».
Location of hotel is superb on the banks of Lago Grey.
The first night was in Superior Room where the views were breathtaking. We could see the Grey Glacier in the distance and the weather being clear, could see the Paine Grande & Cuernos horns clearly, well worth the money.
Room and bathroom were very nice as well.
Views from the coffee shop were also stunning. We booked tours through the hotel which were very well arranged including food. Guide took good care of us and did not rush the tour at all, kept pace with our hiking levels.
This hotel was in such an amazing location with the mountain scenery. It was absolutely stunning. Not to mention, it was so nice having heated bathroom tiles to step on! The staff was amazing and the food was delicious!
Loved this property!
Lage super. Essen gut. Betten bequem. Zimmer gross. Dusche gut.
Bidet oder WC-Dusche wäre angenehm.
Location
Nothing
The setting and ambience were great. What a special part of the world.
The staff weren’t top quality for a top quality hotel.
El entorno, el tipo de hotel
Die Lage des Hotels ist grandios, man spart sich das tägliche Reinfahren in den Nationalpark, dessen Schotterpisten ja nicht schnell zu fahren sind. Die Ausstattung, das Personal und das Essen sind ausgezeichnet. Für die Lage ist auch der Preis gerechtfertigt, das Essen ist nicht teurer als in vergleichbaren Restaurants in der Stadt. Es hat sich absolut gelohnt, die Übernachtung hier zu wählen. 100% Weiterempfehlung!
alles perfekt
Beautiful location - amazing
La ubicación y el trato del personal.
Las instalaciones. El acceso al hotel tiene un camino prácticamente intransitable. El día que llovió para acceder al aparcamiento había que atravesar un camino inundado.
El hotel tiene un precio desorbitado para las instalaciones ( habitaciones pequeñas, sin ningún extra). No se puede comparar con ningún hotel europeo de ese precio. Un desayuno “ modesto y básico”.
El equipo del hotel te hace sentir muy bien desde tu llegada. La comida y el desayuno también estuvo increíble. Sin duda, lo recomiendo mucho para planear la navegación al Glaciar Grey
The service at the hotel was excellent. Special thank you to Mario and his professionalism to support in all my stay. I fully recommended. Also, the view of the Grey Glacier is fantastic. This side of the park is beautiful for a stay, since is one the other edge of the park, therefore if you stay here you really get to see all angels of Torres del Paine.
I had a great time.
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