Hotel Lago Grey

Hotels
8.8 (557 reviews)
Sector Lago Grey S/N , Torres del Paine , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Luggage storage
Safety deposit box
Kid meals
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Beautiful views
Friendly staff
Great food
Cons:
High prices
Service issues
Occasional cleanliness concerns

Categories

Cleanliness
8.29
Clean and beautiful location, but some areas were noted to be in need of improvement.
Service
8.96
Overall service was helpful, though there were some dismissive experiences reported.
Location
9.3
Excellent location near key attractions, particularly the Grey Glacier boat tour.
Room Quality
8.45
Rooms were large and basic; some lacked essential views due to obstruction.
Amenities
8.78
Heated bathroom floors and a prioritized lounge with stunning views enhance amenities.
Value for Money
8.44
High prices for certain services noted, but the experience was deemed worth it.
Food and Beverage
9.09
Excellent meals and a great breakfast, though restaurant service was sometimes overworked.
Overall Experience
9.06
Very enjoyable stay with beautiful surroundings and memorable activities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:54

Property Description

Luxurious Accommodations
Hotel Lago Grey, nestled in Torres del Paine, offers cozy rooms with heating, private bathrooms, and satellite TV for your comfort.

Culinary Delights
Indulge in an extensive complimentary buffet breakfast at our on-site restaurant and bar, promising a delightful dining experience during your stay.

Adventure Awaits
Embark on exciting activities like a navigation tour to the impressive Grey Glacier, adding a thrilling touch to your visit.

Book now to secure your stay at Hotel Lago Grey and enjoy the perfect blend of comfort, culinary excellence, and adventure in Torres del Paine.

Important information:

The property recommends getting a travel insurance, as the hotel is not responsible for refunds due to climate conditions, problems with roads, travel connection issues, or any other third party issue.

Guests are advised to book their excursions and tours as soon as they book an All Inclusive room. Note that all tours are subject to weather conditions.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PUQ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for US$150 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 557 reviews
Cleanliness: 8.29
Service: 8.96
Location: 9.3
Room Quality: 8.45
Amenities: 8.78
Value for Money: 8.44
Food and Beverage: 9.09
Overall Experience: 9.06
M
Mark • couple • us
10
2026-03-13 • via Nuitee
A
annick • couple • fr
10
Pros:

Personnel très attentionné

2026-03-13 • via Nuitee
J
John • couple • us
9
Pros:

Our room had a wonderful view

Cons:

The path from the parking lot was a bit rough for our luggage

2026-03-10 • via Nuitee
M
Max Neumeyer • couple • us
9
2026-03-09 • via Nuitee
M
Marijn • couple • nl
9
Pros:

Locatie

Cons:

Prijs-kwaliteit is wat scheef

2026-03-09 • via Nuitee
S
Seth • couple • us
10
Great location and staff
Pros:

Location was great. Staff very friendly.

Cons:

A bit pricey but understand given location. Would have liked more options in the cafeteria vs full dining room.

2026-03-05 • via Nuitee
E
eunice • couple • us
10
Beautiful location right in the park!!
Pros:

Location and view of lake. Breakfast excellent and the dinner at the restaurant very good. My room overlooking the lake was very relaxing.

Cons:

Nothing

2026-03-03 • via Nuitee
P
Paul • family_with_children • us
10
2026-02-28 • via Nuitee
R
Richard Oyarce • couple • cl
9
2026-02-26 • via Nuitee
A
Angela • couple • de
5
Man zahlt für die Lage, die ist jedoch überschätzt.
Pros:

Die Lage. Sonst den Preis nicht wert.

Cons:

Anfragen per Mail wurden ignoriert. Service für den Preis unterirdisch, eher wie Mittelklasse, vor allem verglichen mit Hotels in Rio Serrano.
Lage ist auch eher am Rand vom Park.

2026-02-24 • via Nuitee
S
Sharma • couple • us
9
Stunning 5 star hotel with incredible views and great bar
Pros:

Heated flooring. Views incredible.

Cons:

Expensive

2026-02-14 • via Nuitee
D
david • couple • fr
6
2026-02-13 • via Nuitee
W
WEI • couple • cn
7
Pros:

位置极佳，店员和蔼可爱热情，调酒师技术出色，酒店大堂景色完美。

Cons:

房间略小，设施不够完善

2026-02-12 • via Nuitee
M
Min • extended_group • cn
8
感觉这个价格，房间应当更好一些，略有失望
Pros:

整体感觉不错

2026-02-12 • via Nuitee
H
Hieda Maria • extended_group • br
6
Pros:

Localização pois fica na margem do Lago Grey, belíssimo; as instalações da área comum, muito bonita, mas pequena para tanta gente; o café da manhã foi excelente.

Cons:

o acesso ao hotel muito precário, mesmo dentro da propriedade, com estrada de chão, buracos e falta de vaga de estacionamento próximo; o Ap muito pequeno e com infraestrutura decepcionante para um hotel que tínhamos muita expectativa, pelo preço e localização. O colchão era ótimo.

2026-02-10 • via Nuitee
R
Ronald • couple • nl
10
Echt fantastisch.
Pros:

De lokatie is fantastisch. Het uitzicht vanuit de superior rooms is echt geweldig. De kamers zijn ruim en de badkamer/douche is heerlijk. Het bed was echt king size.

Cons:

Niets. Er is geen gym of zo maar ja je komt om te wandelen…

2026-02-09 • via Nuitee
Y
yating • couple • cn
9
My MiuMiu sunglasses were missing there and no one helps me to find it.
Pros:

Environment

2026-02-09 • via Nuitee
L
Leendert • family_with_children • nl
9
2026-01-31 • via Nuitee
P
Paulina Maria De Ocampo • family_with_children • ar
9
Pros:

El desayuno muy variado y completo.
La vista desde la habitación

Cons:

Nada

2026-01-30 • via Nuitee
P
Paulina Maria De Ocampo • family_with_children • ar
8
Pros:

La ubicación del hotel. Las.comidas y el desayuno

Cons:

La cama matrimonial es muy pequeña para 2 personas.

2026-01-30 • via Nuitee