ANSA Hotel Kuala Lumpur

Great location. Perfect Hotel. And Excellent service from the bellman/ housekeeping & Hotel staffs. All are very welcoming and easy to communicate with.

Room is very spacious. Bed is also HUGE if you request for it. Can sleep for 3 pax.

The location is really nice and the room was super big and clean love it!!

I am satisfied with the service

I booked ANSA Hotel Kuala Lumpur for a 2-day, 1-night staycation to celebrate a family member’s birthday. Unfortunately, the overall experience fell well below my expectations for a hotel marketed as a 4-star property.

The room appeared dated, with an overall yellowish appearance and visible cracks on parts of the flooring. The towels had an unpleasant smell, and both my family member and I experienced skin irritation after using the sofa, which raised concerns about its cleanliness or condition. The hairdryer was faulty, and although it was replaced after I contacted reception, the replacement unit had the same issue.

We also experienced repeated TV signal interruptions. Although a technician attended to the issue, it was not fully resolved. When I contacted the careline to ask about children’s TV channels, the staff were unable to provide a clear answer. In addition, the room had a coffee machine but no coffee capsules or instructions indicating whether they were complimentary or chargeable, which was confusing.

One of the biggest disappointments was the breakfast arrangement. My booking confirmation clearly stated “Breakfast for 2 persons” as an included benefit. However, during check-in, I was provided with RM30 breakfast vouchers for a designated café, and I still had to pay additional charges for breakfast. Although the hotel later clarified that this was how the package was structured, I believe the booking confirmation should have communicated this more clearly to avoid misleading expectations.

The staff were polite, but several enquiries and reported issues were not handled confidently, and some problems remained unresolved during our stay.

This staycation was also planned to celebrate a family member’s birthday. While I understand that special requests are subject to availability, I was disappointed that the occasion was not acknowledged despite my booking remarks.

After my stay, I contacted the hotel directly and received a professional response acknowledging most of the issues raised. While I appreciate their reply, it does not change my overall experience, which unfortunately fell below the standard I expected from a 4-star hotel.

Considering the room condition, maintenance issues, breakfast arrangement, and overall service experience, I do not feel this stay offered good value for the price paid. Unfortunately, I would not choose to stay here again.

Location was excellent. Staff was very helpful.

So big and clean, I totally fell in love with KL. The staffs are so polite

The location is strategic to the most major shop outlets around bukit bintang.

Everything except

Location good. Room is clean.

Setiap kali ke Bukit Bintang, Ansa Hotel ada lah pilihan utama berbanding hotel2 berhampiran.

Convenient

room was fine and clean well appointed

Location was perfect.The vibes of heart of Bukit bintang.Rooms was upgraded to Family room.Love it.Rooms was cleaned.Noise level was okay.Service was perfect especially the check in and check out was done professionally.The security and doormen was good.Kudos to Shasvita for fast checkout.

we stayed in june of 2026 from the 17th onwards first day we faced issues getting water bottles i called 3 times and ultimately had to go down at 12 in the night to get water the second day we put our room cleaning light on and went out the whole day only to come back to the same undone room on the third day when they finally did the cleaning they took the keycard out of the slot which powers the lights of the room and when we came back at night we saw that it wasn’t there so when we went down to take another key since they had taken one of our keys they accused us of lying and misplacing it and spoke very rudely in particular someone named raymond he didn’t apologise after realising that he spoke rudely just swiftly ended the conversation and said he’ll ask housekeeping go forward to the next morning i go down again to take an extra key and they said that since we misplaced it they’ll charge us for it although the amount was very less the hotel staff has absolutely zero manners and shame and doesn’t know how to treat their guests over something that costs them 1-2RM i took a key told them i’m not paying and went up and got a call from a lady who said that she checked with housekeeping and etc etc and they don’t have it and when i said that they misplaced it she just tried end the call by saying “yes sir you did misplace it we’ll charge you for the extra key thank you” after which i told her no wait that’s not how it works and she said okay we’ll see at checkout and hung up only stay here if you have absolutely nowhere else to go in bukit bintang and that’s if ur planning to stay in this area avoid it at all costs very bad service absolutely no shame.