Citadines Amigo Iloilo

Hotels
•
Citadines
8.7 (302 reviews)
Iznart Street , Iloilo City , ph

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Pet bowls
Pet basket
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Limited food options

Categories

Cleanliness
8.28
Some reviews mention cleanliness issues, especially with the bathrooms and the lobby area.
Service
9.25
Staff was frequently noted as friendly and accommodating, providing good service.
Location
9.29
Centrally located in downtown Iloilo, making it convenient for exploring.
Room Quality
8.74
Rooms were generally spacious and comfortable, though some mentioned the need for upgrades.
Amenities
8.27
Some amenities were highlighted positively, but others, like the food variety, were lacking.
Value for Money
8.73
Guests felt the hotel offered a good value for their stay considering the location.
Food and Beverage
7.78
Limited choices for breakfast and some dissatisfaction with food options.
Overall Experience
9.25
Most guests reported a positive experience overall, despite some mentioned issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:57

Property Description

Luxurious Outdoor Swimming Pool and Stunning Garden Views

Citadines Amigo Iloilo offers a luxurious stay with an outdoor swimming pool and picturesque garden views. Guests can unwind in style while enjoying the beauty of the surroundings.

Fully Equipped Kitchen and Family-Friendly Accommodation

This sustainable aparthotel provides air-conditioned units with modern amenities, including a fully equipped kitchen in selected rooms. Ideal for families, the accommodation offers comfort and convenience for a memorable stay.

Convenient Location and Nearby Attractions

Located just 3.6 km from Smallville Complex, Citadines Amigo Iloilo is close to popular landmarks such as Department of Foreign Affairs - Iloilo and SM Delgado. Explore the city with ease and return to a comfortable retreat at the aparthotel.

Book your stay at Citadines Amigo Iloilo for a blend of luxury, convenience, and relaxation.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ILO

Property Policies

  • Parking

    No parking available.

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 302 reviews
Cleanliness: 8.28
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 7.78
Overall Experience: 9.25
V
Victoria Avi • couple • ph
9
Really loved the service!
Pros:

I booked to celebrate a milestone with my partner and the staff went above and beyond to accommodate my requests. The initial check-in was a complete nightmare but the manager and receptionist made up for it by accommodating my request to change rooms to a cooler, quieter room. New room is very clean, comfortable, as expected of Citadines accommodations. We were able to get much needed rest. Aside from the new room, the staff also gave us free vouchers for the hotel. We enjoyed a simple breakfast buffet and free massage. Their massage spa is the best I have tried in my life. The massage in itself is a great experience. They also accommodated my request for a late check-out. I was pleasantly surprised to learn that they gave it to us for free. Truly grateful for all the experience that Citadines Iloilo gave me and my partner.

Cons:

Check-in could be improved. The hallways didn't have aircon when we arrived and staff said it was on but just on low setting when it was obviously turned off. Being it was summer, it was unbearable. I was also forced to sign up to be a member because I requested for an early check-in and there was a fee for it. They could be honest about this when I talked to them over the phone. When I checked-in, the card wasn;t working and I couldn't get in my first room. After waiting for more than 45 minutes, I was assigned a new room which was beside the street and was noisy and AC wasn't working properly. I feel like these are things they can check before a guest checks-in, making sure cards and locks are working and AC is working.

2026-05-08 • via Nuitee
M
Macarasam • solo_traveller • ph
8
Pros:

The vicinity, where i can go and exit in the city.

Cons:

Parking is so limited. I had to pay 150 for my parking.

2026-04-26 • via Nuitee
J
Josephine • couple • us
10
Excellent
Pros:

Ambience

Cons:

None

2026-04-20 • via Nuitee
M
Maria Clarissa • extended_group • ph
8
2026-04-04 • via Nuitee
E
Eduardo Lingasin • couple • us
10
2026-04-04 • via Nuitee
E
Eduardo Lingasin • couple • us
10
2026-04-04 • via Nuitee
S
SONNY • couple • au
8
Great staff
Pros:

Clean

Cons:

Dated

2026-03-27 • via Nuitee
M
myles • couple • au
10
Perfect stay the best hotel
Pros:

It was a perfect hotel very clean
Friendly staff great breakfast lovely pool would definitely stop here again

Cons:

Nothing

2026-03-20 • via Nuitee
J
Jacey • extended_group • ph
8
2026-03-17 • via Nuitee
W
William • solo_traveller • us
9
2026-03-15 • via Nuitee
A
Angelo • family_with_children • ph
9
2026-03-12 • via Nuitee
D
Denis7717 • couple • au
2
Pros:

Был утюг и гладильная доска.

Cons:

Выбирали отели между исторической части города и современной части. Супруга выбрала историческую часть и о боже какое же было разочарование!! Citadines наша любимая сеть отелей в Азии, но как говорится: в семье не без урода! Ужасный отель!! Фотографии не соответствуют действительности! Грязные коридоры, грязные стекла, заляпаные стеклянные двери, ковролин весь в пятнах. И это грязь не одного дня, а это днями, а по ощущениям неделями не убирались. Бассейн грязный не стали купаться. Бассейн очень маленький, там мы никого и не видели за три дня. Если окна еомерв выходят на дорогу, сразу меняйте номер, шумка отсутвует! Отели Citadines славятся своими завтраками, но не в данном отеле. Завтрак полный отстой. Яйца и рис есть !)) В туалете сильно воняет канализацией. Выбирайте отель в другой части города, потому что от исторической части ничего не осталось.(

2026-03-11 • via Nuitee
A
Adonis • solo_traveller • sa
9
Very quiet at night. Room is spacious for a studio unit
Pros:

Food is outstanding and the place is accessible to all types of leisure and fun.

Cons:

None

2026-03-01 • via Nuitee
R
Richard • couple • us
9
Great value in a nice, clean city.
Pros:

Surprised… located in busy street but safe, accessible to a SM mall, museums, and restaurants. Also, near ferry to Guimaras. Has a nice gym, pool area and poolside refreshments & beverages

2026-02-23 • via Nuitee
E
Evgeny • couple • us
10
Great stay for the money
Pros:

The room is great - offers a kitchenette, big closet and a big fridge. The bed is big and pretty comfy.

Cons:

The TV and the shower door were not working/closing properly, so it took an extra time to get used to.

2026-02-22 • via Nuitee
A
Alberto Jr • couple • ph
10
2026-02-14 • via Nuitee
S
Sakiko • family_with_children • jp
6
良かった
Pros:

ホテルのスタッフはとても親切で良かったです。

Cons:

シャワーの水圧が弱いのと、熱いお湯が出ないことが不満です。

2026-02-14 • via Nuitee
A
Alberto Jr • couple • ph
10
2026-02-14 • via Nuitee
G
Gina • couple • us
9
2026-02-12 • via Nuitee
F
Felix • family_with_children • nz
8
Excellent location
Pros:

Location

Cons:

Na

2026-02-12 • via Nuitee