Candlewood Suites Houston I-10 East by IHG

Hotels
•
Candlewood Suites
8.3 (159 reviews)
1020 Maxey Road , Houston , US
+1 713-453-3337

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly, helpful front desk and housekeeping
Rooms described as spacious and comfortable
In-room kitchenettes / full fridge and dishwasher
Good, convenient location (close to everything)
Comfortable, large beds
Late checkout appreciated by guests
Cons:
Multiple pest reports (mice, rat, cockroach)
No breakfast / no coffee provided
Reports of no hot water and missing towels
Broken plumbing/toilet leaks in at least one stay
Some misleading or unavailable amenities (pool) advertised
Property and parking lot needing maintenance / outdated in places

Categories

Cleanliness
6.5
Mixed reports: many guests said rooms and lobby were very clean, but there are multiple serious pest reports (mice, rat, cockroach), reports of leaking toilets and a dirty parking lot — cleanliness is inconsistent and downgraded for pest incidents.
Service
9.4
Generally strong: numerous comments that staff and front desk were friendly, helpful and amazing; housekeeping also praised. A few service failures (unresponsive manager, poor handling of pest reports) temper but do not dominate sentiment.
Location
9.2
Consistently positive: multiple reviewers noted the hotel is close to many attractions/amenities and described the location as very convenient.
Room Quality
8.8
Mostly positive: guests frequently noted spacious rooms, comfortable large beds, and kitchenettes/dishwashers; some rooms show wear (outdated finishes, broken toilet, microwave issues) which slightly reduces the score.
Amenities
8
Mixed: in-room kitchenettes and appliances are positives, but recurring negatives include no breakfast, no coffee, missing towels, intermittent hot water and misleading/promised amenities (pool) that were unavailable.
Value for Money
7.5
Mixed value: some reviewers felt the stay met their needs and was reasonable, while others reported poor value (e.g., high price for a room with a broken toilet or missing promised services).
Food and Beverage
7
Weakness: repeated complaints about no breakfast and no morning coffee; food/meal options were commonly noted as lacking or absent.
Overall Experience
10
Aggregate impression leans very positive for many stays—spacious, comfortable rooms and friendly staff resulted in many excellent experiences—however, isolated but serious issues (pests, broken plumbing, misleading amenities) are present; overall rating reflects the predominance of positive stays in the review set.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Modern Amenities
Located just 10.6 miles from downtown Houston, Candlewood Suites Houston I-10 East offers guest suites with a kitchenette, free Wi-Fi, and a flat-screen TV. The hotel also features a gym, business center, and free movie library.

Convenient Location
Situated 9.3 miles from the George Brown Convention Center, guests have easy access to popular attractions like Minute Maid Park (9.5 miles) and the Texas Medical Center (13.7 miles).

Stay Snacks
Indulge in the snack store offered at Houston Candlewood Suites for a delightful treat during your stay. Book now for a comfortable and convenient experience at Candlewood Suites Houston I-10 East.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 159 reviews
Cleanliness: 6.5
Service: 9.4
Location: 9.2
Room Quality: 8.8
Amenities: 8
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 10
T
Tanjalyn • couple • us
10
2026-10-09 • via Nuitee
S
STEVE • couple • us
8
2026-06-04 • via Nuitee
G
Guillory • couple • us
1
2026-05-04 • via Nuitee
B
Bruce • family_with_children • us
7
2026-04-30 • via Nuitee
C
CandyB39 • family_with_children • us
10
2026-04-27 • via Nuitee
G
Gloria • family_with_children • us
5
Pros:

Nice

Cons:

No hot water

2026-04-27 • via Nuitee
M
Mattingly • solo_traveller • us
10
Pros:

That the facility was very clean from walking into the lobby. Staff was very helpful. Room was very clean and liked that it had kitchenette.

2026-04-27 • via Nuitee
F
Fort • couple • us
10
Pros:

Close to everything

Cons:

Pillows were trash

2026-04-06 • via Nuitee
R
Reza • couple • us
10
2026-03-30 • via Nuitee
D
Dexter Quinn • solo_traveller • us
10
2026-03-27 • via Nuitee
D
Delila • family_with_children • us
9
It was a good stay, room was clean, staff was friendly, loved the check out time
Pros:

I loved checkout time was until noon! So many things around and room was very spacious

Cons:

I don’t have any dislikes

2026-03-23 • via Nuitee
M
Michael • family_with_children • us
8
Pros:

The bed very nice and big

Cons:

No breakfast

2026-03-19 • via Nuitee
C
Cassandra • couple • us
1
Never again
Pros:

Nothing!!

Cons:

No hot water, no towels!!

2026-03-15 • via Nuitee
C
Cheryl • extended_group • us
8
Everything was great, except there was no coffee in the morning
Pros:

Yes, good location

Cons:

Very nice and comfortable rooms were great size

2026-03-14 • via Nuitee
M
Miller • couple • us
1
Sucked. Worst experience. Paid 240 dollars for a room with a toilet that didnt work
Cons:

The toilet was broke and leaked water all over the floor. Was lied to and said had breakfast but did not.. said they had a pool and did not

2026-03-09 • via Nuitee
A
Andrea • couple • us
8
Pros:

The staff was friendly and the room was very spacious!

Cons:

I did see a cockroach. :(

2026-03-04 • via Nuitee
R
Robbie • family_with_children • us
6
2026-03-04 • via Nuitee
E
Eleazar • extended_group • us
10
2026-01-26 • via Nuitee
A
Albert • couple • us
8
2026-01-24 • via Nuitee
C
Cymaria • couple • us
1
2026-01-21 • via Nuitee