Hampton Inn Sweetwater

Great variety at breakfast. Good hours . Staff very personable

Nothing

Nothing

Worst Hampton Inn experience of my life!
Had to have keys reprogrammed 3 times when first arriving. Front door to the lobby would barely open, one elevator out of order, the other was extremely slow. The girl at front desk had to get the tv going for us. The bathroom was dirty. Looked like the floor hadn’t been mopped and there was a used washcloth hanging inside the shower. My only positive comment is that the A/C was cold. $200.00 plus!!! Pick another place to stay! Not worth the money at all!

I reserved a room through Priceline on June 8, 2026, for my wife and myself, about an hour prior to our arrival at the hotel. When we arrived at the hotel, we were told that the elevators were not working, and our room would be on the fourth floor. That would have been impossible for us because I am 81 years old and am a heart patient and have blood cancer. My wife is 79 years old and walks with a cane. There was no way we could manage luggage and other baggage to the fourth floor. We asked if we could cancel the reservation, and the desk clerk said she cancelled it for us. However, we were still charged $194.97, even though we did not stay at the hotel. I worked through Priceline to obtain a refund, but the hotel has refused to refund the charge. I also have filed a dispute with my bank. As far as I am concerned, the hotel did not act in good faith, and did not abide by our contract. They could not provide the requested service because their elevators did not work, and they did not offer to help us in any way. Therefore, they defaulted but still charged us, even though we were not able to stay at the hotel. My advice is do not stay at this hotel!

The worst Hampton I have stayed at. Elevator was not working, the hallway, stairs and room smell. The hotel it self it’s old and it clearly needs a remodel . Would not recommend staying here

The staff was super friendly and helpful. Bryan on evenings and the young lady on Thursday morning were the 2 that I interacted with. The young lady arranged to switch our rooms to the 1st floor after rooms became available but we were too tired to move our belongings when we returned that night.
The location was great.
The bed was fairly comfortable.
The breakfast area and sitting area were very nice.

The room temperature

This is not the quality of a typical Hampton hotel and very disappointing. When we arrived we were surprised that the landscape around the hotel was tall grass and weeds and dirt. Our room was on the first floor (123). The carpet in the hallway was wet and had a very bad odor. Our room was dark and the carpet looked dirty and stained. The furniture was old and well used. The light over the bathroom sink was out and the only light was in the shower. The toilet handle did not work. I asked for a new room and was given 222. There was more light, and the carpet appeared cleaner…however the shower so was dirty and moldy to the point we would not use it. The bed was uncomfortable and the pillows were flimsy. I would never recommend this hotel and we will never stay there again. Others have given a “4” rating…very misleading to fellow travelers. Definitely not worth the price. I have always been a fan of the Hilton brand and I am a Hilton Rewards member.

We booked our reservation in January for two nights on April 24 - 26 to watch a George Strait concert in Lubbock, TX. Hotels were hard to find in the area and prices have skyrocketed everywhere. We finally found this location at a reasonable rate and booked it with no issues back in January. On the day we left for that long drive from Houston to Sweetwater (7+ hours), halfway through the trip we noticed that the hotel sent an email around 10:30 that morning letting us know that they overbooked and had to cancel our reservation. Well this left us high and dry with no place to go. After talking with their front desk person and demanding answers, he helped with finding another hotel in Big Spring, TX at the normal rate. I truly believe that the Hampton Inn Sweetwater sold our room to the highest bidder knowing that they can get much more than what we booked it for. What they did was totally wrong and we will never stay at a Hampton Inn or any of the Hilton properties again! Hilton has lost us as a customer.

Clean rooms

Nice rooms

This was very sparse

Breakfast was OK but did not offer variety similar to Hampton Inn’s I normally stay at. For example- the juice fountain only provided water. While bacon was available - no sausage. Minor details but different.