Swiss-Belsuites Pounamu Queenstown

Hotels
•
Swiss-Belhotel
8.4 (2011 reviews)
110 Frankton Road, Queenstown, 9300 , Queenstown , NZ
64-3-4424868

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Facilities

Boat tours nearby
Parasailing nearby
Hot springs nearby
Free WiFi
Garden
Luggage storage
Ski storage
Concierge service
Picnic area
Golfing nearby
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Cons:
Issues with cleanliness
Poor room quality

Categories

Cleanliness
7.65
Multiple reviews indicate issues with cleanliness; particularly, mentions of dust and poor housekeeping.
Service
9.65
Positive comments about friendly staff and helpful service.
Location
9.65
Multiple reviews praised the beautiful location and proximity to town.
Room Quality
7.65
Several complaints about room size and condition; expectations were not met.
Amenities
8.65
Amenities received mixed feedback; some enjoyed the available facilities while others noted issues.
Value for Money
8.15
Concerns raised about value relative to price paid due to room quality.
Food and Beverage
7.15
Complaints about breakfast supplies and overall food quality.
Overall Experience
8.65
General sentiment was moderately positive, though with notable shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:04

Property Description

Welcome to Swiss-Belsuites Pounamu Queenstown, your ultimate retreat in the heart of beautiful Queenstown!

Recreational Amenities
After an exhilarating day on the slopes, unwind with our bike rental service or take advantage of our ski storage facilities. Our ski shuttle makes your mountain adventures effortless!

Cozy Accommodations
Choose from 38 well-appointed suites featuring modern amenities like refrigerators, microwaves, and complimentary Wi-Fi. Enjoy movie nights with LCD televisions and ensure a refreshing start each day with daily housekeeping.

Convenient Location
Nestled just minutes from Queenstown Gardens and the bustling Queenstown Mall, enjoy easy access to breathtaking sights and vibrant local culture.

Don’t miss out on the experience of a lifetime—book your stay at Swiss-Belsuites Pounamu Queenstown today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Free in-room WiFi has a 4-device limit.
  • Parking height restrictions apply.
  • The property is professionally cleaned.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.4
Based on 2011 reviews
Cleanliness: 7.65
Service: 9.65
Location: 9.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.15
Overall Experience: 8.65
C
Carolyn • couple • nz
7
Great location , nice space
Pros:

Lovely view and spacious

Cons:

The attached room next door- the noise transfers and you can hear everything.

2026-05-09 • via Nuitee
K
kshitiz • couple • au
10
Absolutely amazing
Pros:

Clean. Very friendly and professional staff. Lake view rooms. It was absolutely amazing. Will stay here again if we visit Queenstown again

Cons:

.

2026-05-09 • via Nuitee
M
Mathew • couple • au
10
2026-05-09 • via Nuitee
Y
yingzhen • couple • nz
6
2026-05-08 • via Nuitee
R
Rebecca • extended_group • nz
10
2026-05-08 • via Nuitee
M
melissa • couple • au
6
Great location. Book room with a view
Pros:

Walk into town was approximately 10-15 minutes. View of lake amazing only if you have a room with a view
Washing machine and dryer outside our room

Cons:

I didn’t read the fine print about the room. We were at the back of the building and the room was very small for 2 people and we felt like we were in a Dungeon. We were booked for 3 nights. I would definitely recommend booking a room with a view as the hotel overlooks the lake.
We asked for an upgrade and we were given 2 different prices by staff. The upgrade was not a room with a view but exactly the same just up one level for approx $150 more a night. The breakfast included was not great. Once again I didn’t read the fine print and it was a very poor continental breakfast that didn’t get replaced each day. All that was provided was 6 slices of bread, juice, 4 small yoghurts, 2 apples, and some cornflakes. Not enough milk for 3 days.

2026-05-07 • via Nuitee
M
Michael • solo_traveller • nz
8
2026-05-07 • via Nuitee
S
Shane • couple • au
3
would not recommend
Pros:

not much

Cons:

lady staff reception was not friendly at all everything was too much trouble

2026-05-06 • via Nuitee
C
colleenlT648IE • Solo travel
4
Not 5 star
Pros:

this was very disappointing accommodation. the room was very dark, no view. the window was covered with outside shutters. there was no comfortable chair to sit in, no luggage rack so suitcase had to be on ground. the only access to room was via stairs, narrow and steep and especially hard with a suitcase. This certainly was not 5 star accommoation and not value for money.

2026-05-05 • via Tripadvisor
P
Patricia • couple • au
6
Fabulous view, faboulous location - shame the apartment furnishing let us down.
Cons:

The quality of the furniture in the lounge room was un acceptable for a quality apartment complex. The dining chair seats were collapsing the coffee table was scratched - all should replaced sometime ago.

2026-05-05 • via Nuitee
R
Robin • couple • au
8
Great view and spacious apartment
Pros:

Love view and spacious apartment with all amenities. For extra $10 a day you get a good parking under cover.

Cons:

The shower- need a better shower head.

2026-05-03 • via Nuitee
M
malcolm • couple • nz
8
2026-05-02 • via Nuitee
B
Bosch • couple • nz
1
2026-05-02 • via Nuitee
A
Andrea • couple • nz
8
Great location and lakeview. Apartment is getting tired. Needs a refurb.
Pros:

Lake View was fabulous. The 1 bedroom apartment is very spacious.

Cons:

The apartment is getting tired and needs a refurb.

2026-05-01 • via Nuitee
B
Brett • couple • au
9
2026-05-01 • via Nuitee
W
Wayne • couple • au
10
2026-05-01 • via Nuitee
S
Sanjana • solo_traveller • au
10
2026-05-01 • via Nuitee
M
Mark • solo_traveller • au
5
Pros:

Beautiful view, comfortable bed

Cons:

Check in was terrible, they had lost my booking. Was visible food scraps under the couch.

2026-04-30 • via Nuitee
M
Michael • couple • au
1
Forget it - simply a rip-off!
Pros:

Nothing. The facilities demonstrated how to maximise revenue and minimise customer service. We had the neighbouring tenants knock on our door at midnight and opened and shut their door several times. Not certain why they did it as we were seldom in the complex because of its low-grade service and facilities.The venetians in the room were dusty. The desk chair had no padding in the seat and you sunk into it. To charge for breakfast was a complete waste of money. Breakfast is essentially self-serve in room with a jar of cornfakes, some frozen sour dough bread, sachets of jams and magarine, some milk and an apple and two kiwi fruit. In the afternoon when cleaning the room they would jsut top that up again. We were there 2 nights and the cost of breakfast for two of us $120. There is no way this is a 5-star facility. Even though parking in underneath their two-storey facility they charge you for that even after paying ridiculous prices for the two nights we stayed their now that we experienced the apartments. Be careful on what photos you see and exactly what you will get. If you have a suitcase you have to drag it up two levels of stairs as there is no elevator.

Cons:

As above.

2026-04-29 • via Nuitee
I
Ian • solo_traveller • au
6
Pros:

Comfortable and clean. Friendly and informative staff.

Cons:

Hot water took minutes to come through and no butter knives or appropriate utensils for the in room continental breakfast.. Pathway lighting prevented our ability to blackout the room.

2026-04-28 • via Nuitee