Swiss-Belsuites Pounamu Queenstown

Hotels
8.8 (2228 reviews)
110 Frankton Road , Queenstown , nz

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Hiking
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Stunning lake/mountain views
Excellent location / close to town
Friendly, lovely staff
Spa pool and heated floors
Underground parking / easy parking
Clean and comfortable apartments
Good access to bus and short walk to centre
Well appointed kitchenette and useful extras (fridge items)
Cons:
Rooms showing age; broken or damaged fixtures
Uncomfortable/main bed issues (split singles)
Perceived as overpriced; extra parking charge criticized
No lift / many stairs — accessibility issues
Thin walls (noise from neighbours)
Isolated cleanliness issue (found old packets)
Missing Sky on TV for some guests
Some small room sizes and awkward power point locations

Categories

Cleanliness
8.6
Generally reported as clean in several reviews (e.g., 'Comfy and clean'), but isolated issues noted (a guest found a box of old packets), so cleanliness is slightly below the target overall.
Service
9.3
Staff repeatedly described as lovely and friendly; easy parking and helpfulness mentioned, supporting an above-target service score.
Location
9.6
Consistently praised for proximity to town, stunning lake/mountain views and easy access to bus/central area, so location rates very highly.
Room Quality
7
Multiple comments about tired rooms, visible wear and broken fixtures, uncomfortable beds (split singles felt in middle) and small/dated fittings — room quality is notably reduced.
Amenities
9
Positive mentions of spa pool, heated floors, underground parking and kitchenette facilities; some drawbacks (no lift, shared laundry), but overall amenities are a strong point.
Value for Money
8.7
Mixed to slightly negative sentiment: several guests called the property overpriced and criticised extra charges (e.g., $10/day parking), so value is marginally below top-tier expectation.
Food and Beverage
8.8
Standard quality for this hotel tier (food and beverage not substantively discussed in reviews; a small mention of complimentary fridge items).
Overall Experience
9.4
Overall impression is very positive — many guests highlight stunning views, convenient location, comfort and enjoyable amenities (spa/pool, fireplace), leading to a strong overall experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:58

Property Description

Luxurious Accommodation with Breathtaking Views
Swiss-BelSuites Pounamu Queenstown offers upscale lodging with panoramic lake and mountain vistas. The property boasts modern amenities such as complimentary WiFi and free phone calls worldwide.

State-of-the-Art Apartments
The 1 and 2-bedroom apartments feature top-notch entertainment systems, full kitchens, and plush en suite bathrooms. Enjoy under-floor heating, cozy gas fireplaces, and ski lockers for a hassle-free stay.

Convenient Facilities and Eco-Friendly Design
From well-equipped studios to environmentally responsible practices, Pounamu Apartments ensure a comfortable stay. Benefit from covered parking, laundry services, and proximity to Queenstown's attractions and outdoor adventures.

Book now to experience luxury and convenience at Swiss-BelSuites Pounamu Queenstown!

Important information:

Please note that 1 guest, per booking must be at least 20 years of age to check-in and must show a valid photo ID and credit card upon check-in.

Please note that Secure parking is available for $10 per car, per night. upon check-in to cover any incidental charges (including lost or non-return of keys), damage to the property or excessive cleaning fees. This amount will be refunded after inspection of the accommodations on day of departure.

For any special request or for further information, please contact the property using the special request box when booking or using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Location

Guest Reviews

8.8
Based on 2228 reviews
Cleanliness: 8.6
Service: 9.3
Location: 9.6
Room Quality: 7
Amenities: 9
Value for Money: 8.7
Food and Beverage: 8.8
Overall Experience: 9.4
J
Jinchen • solo_traveller • us
8
2026-09-12 • via Nuitee
E
Etienne • solo_traveller • au
5
Pros:

Thew view was good. Beautiful scenery.

Cons:

Noisy neighbours upstairs. Sounds like elephants are walking up and down. Dont get a ground floor unit here. The hotel didn't clean the room properly. Left the dishes rubbish laying around. Remotes didn't work. Toilet is leaking and dripping water.

2026-09-07 • via Nuitee
T
Tracey • couple • nz
3
2026-09-07 • via Nuitee
K
Katie • couple • nz
5
2026-09-06 • via Nuitee
S
Sharon • couple • au
8
Cons:

The stairs 🤣

2026-09-06 • via Nuitee
F
Fusion • couple • nz
4
2026-09-03 • via Nuitee
M
Marco • extended_group • au
8
2026-09-01 • via Nuitee
M
Manimaran • extended_group • ae
3
Al the happiness we have had lost in those last two days of stat at this property.
Pros:

Parking is the only thing we can be happy about it.

Cons:

Even though we specifically requested lake view room, we have given mountain facing that too the lower level, where were facing the wall. The blinds give to the large windows were very much privacy less as teh outsides can view your room easily, another NZ$ 50 would have given us far better facility, which we were experienced at Queenstown. Then again the breakfast, they said continental, just for loaf of bread, corn flakes, couple of fruits, milk and juices. most of them we didn't even use. Not at all worth for the money we paid for it.

2026-08-31 • via Nuitee
S
Stew • couple • nz
8
2026-08-30 • via Nuitee
A
Anita • couple • au
9
A wonderful experience which we will be visiting again
Pros:

The location was perfect with unreal scenery
Staff were very kind and helpful
Housekeeping services were excellent
Convenient parking

2026-08-30 • via Nuitee
E
Emily • couple • au
8
Comfortable, cosy and close to town.
Pros:

It was in a great location and the room being made up every day was very nice to come back to.

Cons:

The stairs with heavy luggage was slightly annoying but nothing too much of an issue.

2026-08-29 • via Nuitee
D
Dolores • solo_traveller • us
8
Pros:

Near the center for tour pick ups
Male receptionist one fr Turkey i believe his name wa Ali was very kind , helpful, and respectful

Cons:

The few steps we had to negotiate to get to & from our hotel room

2026-08-24 • via Nuitee
A
Augustine • couple • nz
3
Cons:

The bed heater was not working and it's very could.
Widows were not proper. No privacy.

2026-08-24 • via Nuitee
N
Nick • solo_traveller • au
9
2026-08-21 • via Nuitee
A
Alannah • solo_traveller • au
6
Pros:

Clean.

Cons:

Pillows could be better, and I was staying in the bottom room so there is little to no privacy unless you want to draw the blinds all day which means you're sitting in darkness.

2026-08-20 • via Nuitee
K
Kealey • couple • nz
7
It was ok stay
Pros:

The location was great the shower pressure was amazing nice and hot the room was warm staff were friendly and helpful

Cons:

There was mould in between the tiles in the shower, we could hear upstairs moving around and the bed was extremely hard

2026-08-17 • via Nuitee
A
Antony • couple • au
8
We honestly can say a lake view apartment is very nice thank you. The bonus is being able to walk to Queenstown and also
Pros:

We liked the view from our lake view apartment, it is as described for sure. Stunning view, we nearly cancelled due to previous negative reviews. So glad we did not, the apartment has excellent views. It’s a short walk to town, far less than we thought. A very easy 15 minute walk to town and back. The staff are excellent and we would return for sure. We also love the fire, and the ambiance is very nice, Thank you

Cons:

Nothing to dislike

2026-08-15 • via Nuitee
S
Susan • solo_traveller • au
3
Un Pleasant Stay
Pros:

What did I/we like? not much i am afraid. Heat pump grateful for and electric blanket on the bed made it cosy. Appreciated the undercover parking.

Cons:

From the moment we walked into our apartment it felt uninviting, did not feel clean at all. Bird droppings on the windows, dirty blinds, old Rusty toilet clean holder. Horrible tiled bath kind of thing, if you could call it that, made you want to wear footwear whilst in the shower. Horrible dusty and some broken wooden blinds, that people could see in your room when they walk past even when closed. So many stairs from the parking bay and no lift, so be wary of that if you have heavy bags. Walk to City Centre atleast one kilometre if not more, not point zero six as mentioned.

2026-08-15 • via Nuitee
Y
Young • family_with_children • au
10
Beautiful stay in Queenstown, our hotel accommodation was excellent, awesome views and a 15min walk to town.
Pros:

We were upgraded to the top floor so our view was absolutely stunning.

Cons:

We were travelling with a group of five families and some of us were in different buildings so next time we’ll make sure we all book together.

2026-08-13 • via Nuitee
M
Macdonald • couple • au
7
Pros:

Warm and comfortable

Cons:

The bathroom. Shower pressure wasn’t great.

2026-08-10 • via Nuitee