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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Heating
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Family rooms
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Hiking
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Laundry
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Luggage storage
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Fax/photocopying
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Tour desk
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Golf course
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Car hire
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Dry cleaning
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Skiing
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Breakfast in the room
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Massage services
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Ski storage
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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Toilet with grab rails
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Ski equipment hire on site
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Picnic area
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Bike tours
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Breathtaking Views
Swiss-BelSuites Pounamu Queenstown offers upscale lodging with panoramic lake and mountain vistas. The property boasts modern amenities such as complimentary WiFi and free phone calls worldwide.
State-of-the-Art Apartments
The 1 and 2-bedroom apartments feature top-notch entertainment systems, full kitchens, and plush en suite bathrooms. Enjoy under-floor heating, cozy gas fireplaces, and ski lockers for a hassle-free stay.
Convenient Facilities and Eco-Friendly Design
From well-equipped studios to environmentally responsible practices, Pounamu Apartments ensure a comfortable stay. Benefit from covered parking, laundry services, and proximity to Queenstown's attractions and outdoor adventures.
Book now to experience luxury and convenience at Swiss-BelSuites Pounamu Queenstown!
Please note that 1 guest, per booking must be at least 20 years of age to check-in and must show a valid photo ID and credit card upon check-in.
Please note that Secure parking is available for $10 per car, per night. upon check-in to cover any incidental charges (including lost or non-return of keys), damage to the property or excessive cleaning fees. This amount will be refunded after inspection of the accommodations on day of departure.
For any special request or for further information, please contact the property using the special request box when booking or using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
It was in a great location and the room being made up every day was very nice to come back to.
The stairs with heavy luggage was slightly annoying but nothing too much of an issue.
The bed heater was not working and it's very could.
Widows were not proper. No privacy.
Near the center for tour pick ups
Male receptionist one fr Turkey i believe his name wa Ali was very kind , helpful, and respectful
The few steps we had to negotiate to get to & from our hotel room
Clean.
Pillows could be better, and I was staying in the bottom room so there is little to no privacy unless you want to draw the blinds all day which means you're sitting in darkness.
The location was great the shower pressure was amazing nice and hot the room was warm staff were friendly and helpful
There was mould in between the tiles in the shower, we could hear upstairs moving around and the bed was extremely hard
We liked the view from our lake view apartment, it is as described for sure. Stunning view, we nearly cancelled due to previous negative reviews. So glad we did not, the apartment has excellent views. It’s a short walk to town, far less than we thought. A very easy 15 minute walk to town and back. The staff are excellent and we would return for sure. We also love the fire, and the ambiance is very nice, Thank you
Nothing to dislike
What did I/we like? not much i am afraid. Heat pump grateful for and electric blanket on the bed made it cosy. Appreciated the undercover parking.
From the moment we walked into our apartment it felt uninviting, did not feel clean at all. Bird droppings on the windows, dirty blinds, old Rusty toilet clean holder. Horrible tiled bath kind of thing, if you could call it that, made you want to wear footwear whilst in the shower. Horrible dusty and some broken wooden blinds, that people could see in your room when they walk past even when closed. So many stairs from the parking bay and no lift, so be wary of that if you have heavy bags. Walk to City Centre atleast one kilometre if not more, not point zero six as mentioned.
We were upgraded to the top floor so our view was absolutely stunning.
We were travelling with a group of five families and some of us were in different buildings so next time we’ll make sure we all book together.
Warm and comfortable
The bathroom. Shower pressure wasn’t great.
Location okay, once we moved rooms the room was good
Original room was way too small- had to get upgraded. This is not obvious at all from booking.com website booking. Would have liked to know this in advance
Once we upgraded the room included an apartment which was great.
Shower pressure very bad
Could hear everything from bathroom next door (person coughing loudly woke me up and showering with loud bathroom fans)
Staff during day came in to make beds, did not add replacement towels, did not turn dish washer on or clean this area. Did not replace coffee pods- had to make it very obvious that we needed this. Also no conditioner in shower.
Not as cosy as I was expecting and a bit short on comfort. Rugs on the main lounge would have been nice. Nice place, just looking a bit tired
Locations and parking was great
Great view
Fireplace turned off main heating
Only 13 minute walk into town, parking onsite.
The standard rooms are tiny! The room we had was also located below where everyone was walking so felt like we were in a bunker with no sun.
Very big one bed apartment. Heaps of room for 2 people. Loved the fire and lounge area. Amazing views
the unit was warm
extremely small and basic. No room to swing a cat.
The location was nice, only about 15-20 minutes walk to city center. The staff were super friendly and super helpful. We enjoyed the kitchenette in the room (with everything except cooker) as well as the heating blanket and heated towel rack. Very useful in the cold weather when we stayed there.
It was apartment style and we were allocated a room on the lower floor facing inward so we had to keep our curtains closed for privacy reasons which meant it was always dark. There’s not enough lighting in the room which could’ve made a big difference. Also, in the bathroom, there wasn’t a shower door nor curtain so water was easily splashed out from the bathing area. That’s really it. Other than those two things, we really enjoyed our stay. Next time, best to request or book units on the top floor with more open glass windows.
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