Swiss-Belsuites Pounamu Queenstown

Hotels
•
Swiss-Belhotel
8.4 (2011 reviews)
110 Frankton Road, Queenstown, 9300 , Queenstown , NZ
64-3-4424868

listing image 1
Show all photos

Facilities

Boat tours nearby
Parasailing nearby
Hot springs nearby
Free WiFi
Garden
Luggage storage
Ski storage
Concierge service
Picnic area
Golfing nearby
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Cons:
Issues with cleanliness
Poor room quality

Categories

Cleanliness
7.65
Multiple reviews indicate issues with cleanliness; particularly, mentions of dust and poor housekeeping.
Service
9.65
Positive comments about friendly staff and helpful service.
Location
9.65
Multiple reviews praised the beautiful location and proximity to town.
Room Quality
7.65
Several complaints about room size and condition; expectations were not met.
Amenities
8.65
Amenities received mixed feedback; some enjoyed the available facilities while others noted issues.
Value for Money
8.15
Concerns raised about value relative to price paid due to room quality.
Food and Beverage
7.15
Complaints about breakfast supplies and overall food quality.
Overall Experience
8.65
General sentiment was moderately positive, though with notable shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:04

Property Description

Welcome to Swiss-Belsuites Pounamu Queenstown, your ultimate retreat in the heart of beautiful Queenstown!

Recreational Amenities
After an exhilarating day on the slopes, unwind with our bike rental service or take advantage of our ski storage facilities. Our ski shuttle makes your mountain adventures effortless!

Cozy Accommodations
Choose from 38 well-appointed suites featuring modern amenities like refrigerators, microwaves, and complimentary Wi-Fi. Enjoy movie nights with LCD televisions and ensure a refreshing start each day with daily housekeeping.

Convenient Location
Nestled just minutes from Queenstown Gardens and the bustling Queenstown Mall, enjoy easy access to breathtaking sights and vibrant local culture.

Don’t miss out on the experience of a lifetime—book your stay at Swiss-Belsuites Pounamu Queenstown today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Free in-room WiFi has a 4-device limit.
  • Parking height restrictions apply.
  • The property is professionally cleaned.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.4
Based on 2011 reviews
Cleanliness: 7.65
Service: 9.65
Location: 9.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.15
Overall Experience: 8.65
S
Sabrina • couple • pf
5
À louer de préférence face au lac pour profiter de la vue
Pros:

Le Check in et out rapide et efficace avec une hôtesse tjrs souriante
Le confort du lit

Cons:

Le fait d'entendre le voisin fermé et ouvrir sa porte
Devoir fermé les stores parce que les clients passent au niveau de la fenêtre ou que le voisin viennent fumer une cigarette

2026-02-14 • via Nuitee
S
Siobhan • couple • au
9
2026-02-13 • via Nuitee
J
judith • solo_traveller • gb
8
Pros:

Lovely apartment overlooking the lake and mountain. Very clean with clever features like blinds and shutters. Great underground car park and a reasonable walk to town in the evening. Staff went out of their way to help.

Cons:

Read the details carefully. For the money I expected a superior room to be better. I paid extra to change to an apartment. The upgrade wasn't expensive. The view includes the road but we got used to it quickly.
Be aware that the walk into town includes hills.

2026-02-13 • via Nuitee
J
Joy • couple • nz
7
2026-02-12 • via Nuitee
M
Mandy • couple • de
8
2026-02-10 • via Nuitee
D
Daniel • solo_traveller • ca
4
Not impressed
Pros:

Location

Cons:

Food left in the fridge from the last customer also on the counter carpet was old and warm curtains very hard to close they were hung wrong bed extremely hard

2026-02-10 • via Nuitee
Y
Yvonne • couple • gb
8
2026-02-09 • via Nuitee
A
Ashley • family_with_children • nz
7
Pros:

I really found my room to be very comfortable enjoyed the view

Cons:

I really enjoyed my stay the room was very comfortable enjoyed the view. However receptionist didn't know her job as she was new and took more money out of my account then she should of so I spoke to the manager and he sorted it asap. I would recommend coming here again manger is really lovely and so is this place is amazing.

2026-01-31 • via Nuitee
P
petrie • couple • au
8
2026-01-31 • via Nuitee
A
Adele • couple • au
5
Staying in a ‘superior room’ felt like staying in a cupboard. Upon entering the shared hallway it was very awkward when
Cons:

The neighbours kept their door open all night to the shared hallway with the washing machine going until very late. We could hear all their conversations and it’s not an ideal set up with a shared hallway with our room off to the side.

2026-01-31 • via Nuitee
J
Jan • couple • de
10
Würde die Unterkunft wieder buchen!
Pros:

Die Lage ist super und die Ausstattung sehr komfortabel.

2026-01-30 • via Nuitee
R
Renae • couple • au
3
Dirty
Pros:

Good view. Enough room for two people

Cons:

Utterly disgusting. Was not cleaned at all. Ended up leaving and getting a refund (staff were very helpful with this)

2026-01-30 • via Nuitee
R
Robert • family_with_children • gb
8
2026-01-29 • via Nuitee
D
Denise • couple • ca
10
2026-01-28 • via Nuitee
K
Kurniawan • family_with_children • au
10
Pros:

The vieuw from the hotel

2026-01-27 • via Nuitee
S
Stefanie • family_with_children • ch
8
2026-01-27 • via Nuitee
K
Keith • couple • au
9
Would still recommend, great value for money.
Pros:

Winner location & apartments are well kitted out.

Cons:

Servicing of apartments is very basic, even when we asked for a full clean twice during our stay it wasn’t done, just basically refreshing towels & making the bed (we stayed 8 nights & bed wasn’t changed at all).

2026-01-26 • via Nuitee
J
Jose Alberto • solo_traveller • au
9
Pros:

El espacio y su localización.

Cons:

El frigobar que estaba vacío.

2026-01-25 • via Nuitee
E
Eric • couple • gb
10
A great location
Pros:

The location was good
It had everything there

Cons:

It had a lot of wear and tear to it
Cleaning could of been better

2026-01-25 • via Nuitee
M
Moug • family_with_children • nz
9
Pros:

Great location, comfortable room.

Cons:

Neighbours next door loud with opening and closing doors as so close.

2026-01-25 • via Nuitee