Swiss-Belsuites Pounamu Queenstown

Hotels
•
Swiss-Belhotel
8.4 (2011 reviews)
110 Frankton Road, Queenstown, 9300 , Queenstown , NZ
64-3-4424868

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Facilities

Boat tours nearby
Parasailing nearby
Hot springs nearby
Free WiFi
Garden
Luggage storage
Ski storage
Concierge service
Picnic area
Golfing nearby
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Cons:
Issues with cleanliness
Poor room quality

Categories

Cleanliness
7.65
Multiple reviews indicate issues with cleanliness; particularly, mentions of dust and poor housekeeping.
Service
9.65
Positive comments about friendly staff and helpful service.
Location
9.65
Multiple reviews praised the beautiful location and proximity to town.
Room Quality
7.65
Several complaints about room size and condition; expectations were not met.
Amenities
8.65
Amenities received mixed feedback; some enjoyed the available facilities while others noted issues.
Value for Money
8.15
Concerns raised about value relative to price paid due to room quality.
Food and Beverage
7.15
Complaints about breakfast supplies and overall food quality.
Overall Experience
8.65
General sentiment was moderately positive, though with notable shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:04

Property Description

Welcome to Swiss-Belsuites Pounamu Queenstown, your ultimate retreat in the heart of beautiful Queenstown!

Recreational Amenities
After an exhilarating day on the slopes, unwind with our bike rental service or take advantage of our ski storage facilities. Our ski shuttle makes your mountain adventures effortless!

Cozy Accommodations
Choose from 38 well-appointed suites featuring modern amenities like refrigerators, microwaves, and complimentary Wi-Fi. Enjoy movie nights with LCD televisions and ensure a refreshing start each day with daily housekeeping.

Convenient Location
Nestled just minutes from Queenstown Gardens and the bustling Queenstown Mall, enjoy easy access to breathtaking sights and vibrant local culture.

Don’t miss out on the experience of a lifetime—book your stay at Swiss-Belsuites Pounamu Queenstown today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Free in-room WiFi has a 4-device limit.
  • Parking height restrictions apply.
  • The property is professionally cleaned.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.4
Based on 2011 reviews
Cleanliness: 7.65
Service: 9.65
Location: 9.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.15
Overall Experience: 8.65
S
Shalom • solo_traveller • au
10
2026-06-26 • via Nuitee
J
Joanne • couple • au
4
2026-06-25 • via Nuitee
S
Sarah • couple • nz
8
Friendly staff easy location and good parking
Pros:

It has easy underground parking

Cons:

N/a

2026-06-24 • via Nuitee
S
Shazeen • extended_group • sg
10
I would recommend this location if you are planning a stay in Queenstown
Pros:

Conveniently located and only 10mins drive to town and 20mins drive to airport. Great view of lake wakatipu.

Cons:

Pillows on the bed are too soft.

2026-06-23 • via Nuitee
F
Fraser • couple • au
7
2026-06-22 • via Nuitee
J
John • solo_traveller • nz
10
Great place for us we had two couples so had our own bathrooms. Nice view of the mountains too!
Pros:

Proximity to town, clean and comfortable. Nice warm unit with plenty of room.

Cons:

Nothing really. Maybe the power point locations for phones in the bedroom was behind the bed but that’s not really a problem

2026-06-21 • via Nuitee
T
Troy • solo_traveller • au
8
Very warm and cosy for winter holiday.
Pros:

Very warm and cosy for winter holiday.

Cons:

Nothing

2026-06-20 • via Nuitee
K
Kelvin • family_with_children • au
9
2026-06-18 • via Nuitee
L
Lisa • couple • nz
6
The views were great, however, the photos on the web site are quite deceiving. I would not stay here again.
Pros:

Once we were moved to a better room, the views were great and being the middle of winter, we certainly appreciated the fireplace.

Cons:

It wasn’t great value for money.
It was very hard to get your luggage to the rooms without a car and even then the number of stairs made this task very hard.
The room we were booked into bore absolutely no resemblance to the photos on the web site, but to the staff’s credit, they did move us to a better room.
The traffic was quite noisy despite the double glazing.
The shower was really hard to step into and I felt quite dangerous for my elderly mother.

2026-06-17 • via Nuitee
Y
YU • solo_traveller • au
3
2026-06-16 • via Nuitee
M
Michael Vincent • solo_traveller • nz
10
Pros:

A very tidy place, good location close to city, nice parking, very safe place/room

Cons:

Ahhhhhh.... none

2026-06-15 • via Nuitee
A
Andrew • solo_traveller • nz
9
2026-06-15 • via Nuitee
S
Simone • solo_traveller • au
7
2026-06-15 • via Nuitee
D
Denis • couple • au
9
Great view from the the unit
Pros:

The view from the unit and the heating

Cons:

Less stairs

2026-06-14 • via Nuitee
C
Caron • solo_traveller • nz
7
2026-06-11 • via Nuitee
M
Marsha • solo_traveller • nz
9
Close to city
Pros:

Friendly welcome on arrival ,

Cons:

And xtra hour with the hot tub closing time . Other than that excellence

2026-06-10 • via Nuitee
J
Joanne • solo_traveller • nz
6
2026-06-06 • via Nuitee
N
Nicole • couple • au
9
Very enjoyable to stay and would stay again
Pros:

Clean, very comfortable and close to the city centre

2026-05-29 • via Nuitee
D
Danielle • couple • nz
5
Great lake views and location, but rooms felt tired and not very clean.
Pros:

Fantastic views from lake view rooms. Good spacious rooms. Easy access to parking and good walkable location to town.

Cons:

Rooms felt tired and not particularly clean. Blinds were ripped on side and broken so they pooled on floor. Grout in bathroom shower and floor could do with a good clean. Couch was stained and felt dirty.

2026-05-26 • via Nuitee
E
Emma • solo_traveller • nz
5
Overall, a bit disappointed with our stay. Although friendly staff and good location.
Pros:

Good location close enough to walk into town

Cons:

Our 3 units had outlook to a retaining wall, were dark and quite small. The lighting was more like mood lighting and the bathroom was internal so had no windows. Our heat pump wasn’t working, but staff responded promptly to check it and swapped our rooms.

2026-05-25 • via Nuitee