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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Business center
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Heating
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Lift / Elevator
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Laundry
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Breakfast in the room
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Spa/wellness center
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Non-smoking throughout
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Wheelchair accessible
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Kid meals
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ATM/cash machine on site
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Heated pool
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Indoor pool
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Shallow end
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Visual aids: Braille
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Happy hour
Review Highlights
Categories
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Property Description
Indulge in Comfort and Convenience
Modern Rooms with Amenities: Enjoy free Wi-Fi, a flat-screen TV, microwave, refrigerator, and coffee maker in our vibrant rooms.
Delicious Dining Options: Treat yourself to American cuisine at WildFire Bar and Grill, where each booth has a TV for entertainment.
Relax and Unwind: Take a dip in the indoor pool, unwind in the whirlpool, stay fit in the gym, or catch up on work at the business center.
Experience comfort and style at the Holiday Inn Garland. Book now for a memorable stay!
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit 20 US dollars per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
Location
Guest Reviews
Title: HORRIFIC BEDBUG INFESTATION & SHAMELESS MANAGEMENT DENIAL—DO NOT STAY HERE!
WARNING TO ALL TRAVELERS: Avoid the Holiday Inn Garland at all costs! My wife and I stayed in Room 401 on June 21, 2026, and discovered a severe bedbug infestation. I have uploaded undeniable video and photographic evidence of live bedbugs crawling on the hotel sheets and bloodstains left behind.
More tragically, my wife was brutally bitten all over her body. As you can see in the attached photos, her back and legs are covered in huge, heavily swollen, and painfully itchy red welts. She is in immense physical pain and emotional trauma, requiring urgent medical care.
When we demanded a refund, the front desk deflected responsibility to a third-party site. Even worse, when I emailed the General Manager, Ali Khan, he sent a shameless reply completely denying the issue, claiming their "pest control" found nothing, and even insulting us by claiming the photos of my wife's severe injuries "do not appear to be bug bites" and that "the background is not of our hotel." They are gaslighting paying guests and trying to cover up a clear health hazard.
The City of Garland and the Department of Health will be notified immediately, and we are pursuing legal action for personal injury. This hotel has zero integrity, treats injured guests like liars, and runs an unsanitary facility. Save your health and stay somewhere else!
The staff was friendly, the bed was comfortable and the room was clean and quiet.
The finishes could use some renos... for example you couldn't take a bath in the tub as the drain doesn't fully close and the lighting in the bathroom and mirror are not bright and clear for putting on makeup.
Location
The smell of the room, and bed linen
The bathroom wasn’t clean it smell like Pee
The smell of the room it did not smell clean or fresh
Very clean and friendly. Cleaned room daily as opposed to another hotel close by.
How Cleanest the room and bathroom was.
The shower head wasn't the greatest. It could've been so much better!
Close to family
No coffee in lobby in the morning
The staff were real friendly and professional looking, and booking the room was very easy and checking in was just as easy.
The property was clean, smells great, and the staff was nice and very friendly
Upon entering our room, which at a glance looked clean and inviting after a long drive, I immediately saw something on the bed. It stood out on the white sheet so I went to investigate. There was a massive bed bug on the bed. After getting my husband to confirm what I was seeing, we took pics and went down to talk to the front desk. The gentleman there basically grunted when we told him and went to typing stuff on the computer. There was zero concern or desire to assist us with the issue. We did not stay there and I am still hoping to get my money back, we shall see.
Didn't get breakfast.
Walls in bathroom needs painting. AC is extremely loud.
It was clean and friendly environment
The breakfast it seemed microwaved
Clean
None
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