Holiday Inn Express & Suites Poteau by IHG

Hotels
•
Holiday Inn Express
8.2 (204 reviews)
201 Hillview Parkway , Poteau , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Quiet/peaceful rooms
Cleanliness and pleasant-smelling hallways
Friendly/helpful staff
Good breakfast with great coffee
Comfortable room size
Convenient location/close to restaurants and family
Cons:
No pool and missing sofa-sleeper blankets
Hard mattresses / uncomfortable beds for some guests
Noise from railroad crew / occasional disruptive guests
Isolated rude staff incident at front desk
Maintenance issues: faucet noise, bathroom door not closing, slow elevator
Parking lot potholes and poor paving
Light shining through window at night

Categories

Cleanliness
9
Multiple reviewers explicitly called the property clean; hallways smelled great and were well maintained — overall very positive cleanliness feedback.
Service
8.2
Staff frequently praised as friendly and helpful and several guests said staff were amazing; however there is one significant reported incident of a desk representative being rude about railroad noise — generally good service with an isolated negative event.
Location
8
Convenient location (close to family, restaurants and easy on/off access) but proximity to railroad/crew noise is a recurring downside for some guests.
Room Quality
7
Rooms described as comfortable and adequate size, but several complaints about hard mattresses/bed, mattress discomfort for back problems, noisy faucet, bathroom door not closing and missing blankets for sofa sleeper.
Amenities
8
Breakfast and coffee are praised and breakfast offers many choices; negatives include no pool, slow elevator and poor parking surface — overall mixed but generally positive for basic amenities.
Value for Money
6.5
Multiple comments describe the hotel as overpriced and one guest highlighted perceived unfair pricing compared to railroad crews — value perceptions lean negative.
Food and Beverage
9.5
Breakfast repeatedly described as great with lots of choices and very good coffee — strong positive sentiment for food and beverage.
Overall Experience
9.4
Many guests said they would stay again and described the hotel as comfortable with friendly staff; overall experience is strongly positive despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Convenient Location and Modern Amenities
Located off US Highway 59/271, Holiday Inn Express & Suites Poteau offers a comfortable stay just 32 miles from Fort Smith. Guests can enjoy the convenience of an indoor pool, fitness center, and complimentary Wi-Fi throughout the hotel.

Comfortable Rooms with Essential Facilities
Each guest bedroom is well-equipped with a flat-screen TV, en suite bathroom, microwave, mini-refrigerator, and hot drink facilities, ensuring a relaxing and convenient stay for all visitors.

Additional Services and Nearby Attractions
The hotel provides a hot breakfast daily and features a business center, laundry facilities, and a whirlpool for guests' convenience. Situated close to Whistler Lake and Robert S Kerr Airport, with free on-site parking, Holiday Inn Express & Suites Poteau is the perfect choice for your next stay.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FSM

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 204 reviews
Cleanliness: 9
Service: 8.2
Location: 8
Room Quality: 7
Amenities: 8
Value for Money: 6.5
Food and Beverage: 9.5
Overall Experience: 9.4
D
Donna • solo_traveller • us
10
2026-09-03 • via Nuitee
A
Amy • couple • us
10
Clean place will stay again
Pros:

Nice and quiet

Cons:

Everything was good

2026-09-02 • via Nuitee
A
Amy • couple • us
10
I will stay again
Pros:

It was quite

Cons:

Everything was good

2026-09-02 • via Nuitee
M
MELISSA • solo_traveller • us
5
Cons:

no pool mo blankets for sofa sleeper

2026-09-01 • via Nuitee
R
Robert B. • couple • us
10
Pros:

Breakfast was great. Room was nice!

2026-08-14 • via Nuitee
J
Justine • couple • us
10
Very comfortable and all staff were great!
Pros:

The hallways smelled great and were air conditioned!

Cons:

Nothing

2026-08-13 • via Nuitee
K
Kale • solo_traveller • us
9
2026-08-02 • via Nuitee
M
Mitchell • solo_traveller • us
1
They are very protective of the rail road workers. I’ve heard other stories of normal guests being ask to leave in order
Pros:

Location

Cons:

Helen the rep at desk told me to get the hell out of the hotel if I didn’t like the noise that was being caused by the rail road crew that stays there. They get a break and only pay 65.00 per night. All while they charge all of us 150.00 per night.

2026-07-16 • via Nuitee
D
Debra • solo_traveller • us
9
2026-06-30 • via Nuitee
J
Jennifer • couple • us
7
2026-06-27 • via Nuitee
W
Wendy • family_with_children • us
10
2026-06-19 • via Nuitee
G
Gary • solo_traveller • us
10
Pros:

A great stay.

Cons:

Nothing to see here.

2026-06-18 • via Nuitee
R
Richard • solo_traveller • us
6
Okay but overpriced
Pros:

Comfortable size room and bathroom
Breakfast had lots of choices and a comfortable room. Great coffee

Cons:

Faucet in sink made noise and bathroom door wouldn’t close completely. Slow elevator. Bed was hard

2026-06-01 • via Nuitee
A
Andrew • solo_traveller • us
10
Great hotel experience
Pros:

Everything, very comfortable and the staff was amazing.

2026-05-27 • via Nuitee
C
Chadwick • couple • us
9
2026-05-26 • via Nuitee
C
Caprari • solo_traveller • it
10
2026-05-23 • via Nuitee
S
Samuel Zane • family_with_children • us
5
Pros:

All good

Cons:

Light sign through the window at night

2026-05-16 • via Nuitee
S
Sharon • couple • us
8
Pros:

Easy on off access and close to family

Cons:

Parking lot desperately needs to be repaved potholes are real bad

2026-05-13 • via Nuitee
M
Matthew • solo_traveller • us
10
Pros:

Great place to stay. Close to Chili's.

2026-05-10 • via Nuitee
D
Danielle • extended_group • us
8
We enjoyed it very much
Pros:

Very clean and friendly staff

Cons:

The mattresses were a little rough on our back, for those that have back problems.

2026-05-08 • via Nuitee