Hotel Chantecler

Hotels
7.4 (553 reviews)
26 Groot Eiland , Brussels , be

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Children allowed

Facilities

Non-smoking rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Allergy-free room
Fire extinguishers
Smoke alarms
Key access
CCTV outside property
24-hour security
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Need for room renovations
Noise from outside

Categories

Cleanliness
6.58
Some reviews indicated that rooms and hallways need renovation and cleanliness is a concern.
Service
8.55
Numerous mentions of friendly and accommodating staff, enhancing overall experience.
Location
8.79
Highlighting excellent locations near attractions and transport links.
Room Quality
6.74
Mixed sentiments with some rooms needing renovations and updates.
Amenities
7.27
Amenities such as coffee availability and smart TVs mentioned positively.
Value for Money
7.23
Generally good value for the location and service provided.
Food and Beverage
6.78
Basic offerings mentioned, with some complaints about the quality.
Overall Experience
7.25
Overall experience is generally positive despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:01

Property Description

Charming Hotel in the Heart of Brussels

Convenient Location: Hotel Chantecler is ideally located near Mont des Arts, Brussels Central Station, and Place Sainte-Catherine, making it perfect for exploring the city.

Comfortable Rooms: Each room is equipped with a desk, flat-screen TV, and a private bathroom with free toiletries, ensuring a comfortable stay for guests.

Near Major Attractions: With popular sites like Royal Gallery of Saint Hubert, Notre-Dame du Sablon, and Magritte Museum nearby, guests can easily immerse themselves in the city's culture.

Experience the best of Brussels at Hotel Chantecler. Book your stay now for a memorable trip.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 553 reviews
Cleanliness: 6.58
Service: 8.55
Location: 8.79
Room Quality: 6.74
Amenities: 7.27
Value for Money: 7.23
Food and Beverage: 6.78
Overall Experience: 7.25
S
Sabba1980 • solo_traveller • it
8
2026-05-30 • via Nuitee
F
Francesco Antonio • solo_traveller • it
8
2026-05-30 • via Nuitee
M
mcoradin • solo_traveller • br
8
Pros:

O quarto possui tamanho razoável, a cama é boa e o banheiro é bom. A localização é muito boa.

Cons:

O box do banheiro vazava.

2026-05-29 • via Nuitee
S
Saida • solo_traveller • ar
10
Fue buena la estadía , lo que resultó extraño es no tener a nadie en recepción en cualquier momento para realizar consul
Pros:

Está limpio y completo

2026-05-29 • via Nuitee
M
Maral • solo_traveller • tr
6
Pros:

Konumu guzeldi fakat cok gurultulu

Cons:

Olanaklar cok azdi

2026-05-29 • via Nuitee
G
Gregorio Javier • solo_traveller • es
9
2026-05-29 • via Nuitee
A
Alexandre S. • solo_traveller • br
7
Alex
Pros:

Perto do Metrô e vida local boa.

Cons:

Escadas, fiquei no 3⁰ andar.

2026-05-28 • via Nuitee
M
Mauricio • solo_traveller • co
4
Pros:

Ubicación

Cons:

Limpieza, el baño olía mal, el lavamanos estaba taqueado.

2026-05-28 • via Nuitee
C
Carlos Rosales • solo_traveller • ve
7
2026-05-26 • via Nuitee
A
Arianna • couple • it
7
Tutto sommato abbastanza bene
Pros:

Posizione strategica e centralissima!

Cons:

Assenza di un mini bar e split per le giornate calde quando è impossibile tenere la finestra aperta!

2026-05-25 • via Nuitee
R
Roy • solo_traveller • fr
3
Kut geslapen in een matig hotel.
Pros:

Ligging van het hotel wel echt dicht bij de binnenstad waar het allemaal gebeurd.
Redelijk gemakkelijk toegankelijk
Snel in en uit checken

Cons:

Badkamer was een aanfluiting. Grote regendouche niet aangesloten. Moest onder kleine versie staan. Bak liep over van water zo door naar de kamer zelf. Douchekraan was andersom aangesloten dus verbrande me of stond onder zeer koude water. Waterkraan wastafel ook los.. Optisch zag t er wel echt aardig uit maar bij gebruik pfff. En zeer luidruchtig. Ook op de gang. Deur niet echt fijn op slot. Ook geen geluidswerende deur oid... Ik ga er niet meer naar toe.

2026-05-25 • via Nuitee
F
François • couple • fr
4
2026-05-24 • via Nuitee
A
AxVero • family_with_children • ch
9
2026-05-24 • via Nuitee
A
Anna • solo_traveller • es
5
Experiencia templada...
Pros:

El personal nos recibió rapido , agradable y educado.

Cons:

El hall al acceder al hotel por su olor fácilmente te recuerda a un tanatorio. Ya en la habitacion, El mobiliario impedia acceder a los enchufes,( la salucion del hotel fue perforar el armario para acceder al enchufe... el baño pareció montado por un paleta con alguna discapacidadvisual y/o intelectual, ademas de un problema de pulso ya que de la bañera rebosaba el agua cual cascadas del niagara hacia la habitacion, ademas la primera noche no pudimos ducharnos por no tener agua caliente. (Problemas del primer mundo si, pero uno en un hotel en la capital de europa espera ducharse fuera del palacio de frozen. ) Eso si, cafe gratis en recepcion. Sin leche solo cafe, pero es un buen detalle.

2026-05-24 • via Nuitee
A
ARTHUR • couple • co
10
2026-05-24 • via Nuitee
A
Alberto • extended_group • it
7
Pros:

Hotel arredato in modo minimale, bagno piccolino senza bidet, doccia con acqua abbondante,. La zona è centrale , a 50 m dalla via commerciale che porta alla stazione Midi, circondato da locali /birrerie comunque non rumorosi. nella hall bollitore con tisane di vario tipo e macchinetta del caffè con cialde. Aperto 24h/24 con porta automatica con combinazione , il gestore non è sempre presenta, ma è gentile e premuroso.

2026-05-22 • via Nuitee
F
Fernando • couple • fr
6
Good location, basic but comfortable hotel
Pros:

The location is excellent. The hotel itself is okay: it is clean, the bed is comfortable, and the shower is great. There is also an elevator, which is convenient. However, the sound insulation is not very good, and it is possible to hear noise from other rooms.

Cons:

The main downside is the lack of services. There is no 24-hour reception; I only saw the person responsible for reception at check-in, and for check-out I simply left the key in a box. There is no breakfast, and there was not even a working coffee machine in the hotel. The room also does not have a minibar.
Another inconvenience was that there was no one available to ask about luggage storage, so I had to find and pay for an external luggage storage service.

2026-05-22 • via Nuitee
G
Gérard • couple • be
10
Trop court !
Pros:

Propreté

Cons:

Rien

2026-05-22 • via Nuitee
S
Sophie • extended_group • be
8
2026-05-22 • via Nuitee
A
Ana • couple • us
1
Looks like an old dirty crackhouse; close to city center
Pros:

Easy acces to Brussels center

Cons:

It looked like a crackhouse- money has not been invested in this property since 30 years at least; very old, worn out; the hallway doors are very loud and you can hear them in your room; overall looked pretty disgusting. Very sad that 100€ a night means nothing anymore

Hot water didn’t work so I had to shower with cold water at 5:45 am

2026-05-21 • via Nuitee