Hotel Chantecler

Hotels
7.4 (416 reviews)
26 Groot Eiland , Brussels , be

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Children allowed

Facilities

Non-smoking rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Allergy-free room
Fire extinguishers
Smoke alarms
Key access
CCTV outside property
24-hour security
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Need for room renovations
Noise from outside

Categories

Cleanliness
6.58
Some reviews indicated that rooms and hallways need renovation and cleanliness is a concern.
Service
8.55
Numerous mentions of friendly and accommodating staff, enhancing overall experience.
Location
8.79
Highlighting excellent locations near attractions and transport links.
Room Quality
6.74
Mixed sentiments with some rooms needing renovations and updates.
Amenities
7.27
Amenities such as coffee availability and smart TVs mentioned positively.
Value for Money
7.23
Generally good value for the location and service provided.
Food and Beverage
6.78
Basic offerings mentioned, with some complaints about the quality.
Overall Experience
7.25
Overall experience is generally positive despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:01

Property Description

Charming Hotel in the Heart of Brussels

Convenient Location: Hotel Chantecler is ideally located near Mont des Arts, Brussels Central Station, and Place Sainte-Catherine, making it perfect for exploring the city.

Comfortable Rooms: Each room is equipped with a desk, flat-screen TV, and a private bathroom with free toiletries, ensuring a comfortable stay for guests.

Near Major Attractions: With popular sites like Royal Gallery of Saint Hubert, Notre-Dame du Sablon, and Magritte Museum nearby, guests can easily immerse themselves in the city's culture.

Experience the best of Brussels at Hotel Chantecler. Book your stay now for a memorable trip.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 416 reviews
Cleanliness: 6.58
Service: 8.55
Location: 8.79
Room Quality: 6.74
Amenities: 7.27
Value for Money: 7.23
Food and Beverage: 6.78
Overall Experience: 7.25
M
Michelle • couple • au
7
2026-03-14 • via Nuitee
D
didier • family_with_children • be
9
Pros:

Vlak in het centrum, vriendelijke manager!

2026-03-12 • via Nuitee
S
Sara • couple • it
10
Posizione perfetta
Pros:

La struttura è in una posizione perfetta, ci siamo mossi a piedi la maggioranza delle volte

Cons:

La doccia e i servizi in generale erano un po vecchiotti ma puliti

2026-03-10 • via Nuitee
M
Marinucci • family_with_children • it
9
Pros:

Disponibiltà da parte dello staff

2026-03-10 • via Nuitee
P
Palma • couple • it
10
2026-03-09 • via Nuitee
S
shiki • family_with_children • jp
7
ロケーションが良く、お手頃価格のホテル
Pros:

ロケーション、コストパフォーマンス、バスタブ

Cons:

お湯が湯沸かしタンク式なのか、有限であること、洗面所の排水か悪いこと、近くにバーがあることからか、深夜までうるさいこと、水道水が飲めるのか分からなかったこと

2026-03-09 • via Nuitee
B
Bernadette Bridget • family_with_children • ie
10
2026-03-09 • via Nuitee
K
Karim Abdel Rahman • family_with_children • eg
9
Pleasant stay in Brussels
Pros:

The location was amazing, the room was spacious, and the staff were friendly. There was also free coffee and tea.

2026-03-09 • via Nuitee
F
Flávio • family_with_children • pt
8
Pros:

A localização é perfeita, colchão e almofadas adequados também.

2026-03-09 • via Nuitee
P
Pinar Sabiha • couple • tr
8
2026-03-07 • via Nuitee
B
Beirens • couple • be
6
Best oké voor kort verblijf
Pros:

Ligging nabij Grote Markt

Cons:

Parking,
Twee afzonderlijke bedden
badkamer zeer warm (thermostaat op radiator functioneert niet)

2026-03-05 • via Nuitee
E
Etleva • extended_group • al
9
2026-02-11 • via Nuitee
M
Maxime • family_with_children • fr
6
Cons:

Chambre mal isolée, trop de bruit la nuit (le bruit de la pluie sur les toits, les portes qui claquent dans le couloir...)

2026-01-31 • via Nuitee
A
Andrea • family_with_children • it
8
2026-01-24 • via Nuitee
J
Juan Antonio • couple • es
10
2026-01-21 • via Nuitee
A
Andrea • couple • it
9
Rilassante
Pros:

Stanze moderne, intime e riservate

2026-01-20 • via Nuitee
E
evelyne • family_with_children • fr
4
Amélioration à apporté sur l'hôtel un peu désuet pour le tarif
Pros:

Bon emplacement pour visiter le centre de la ville

Cons:

Bruyant

2026-01-19 • via Nuitee
S
Shehzad • couple • au
9
Excellent Experience.
Pros:

It's good room, really love our stay there.

Cons:

TV provided but not working.

2026-01-19 • via Nuitee
E
Eva • extended_group • de
7
2026-01-19 • via Nuitee
F
Fanny • couple • fr
3
Plus jamais.
Pros:

La localisation est le seul point fort de cet établissement.

Cons:

Tout le reste. Aucune isolation phonique, on entend absolument toutes les personnes dehors comme si on était avec eux. Surtout qu’il y a 3 bars au pied de l’hôtel donc il y a du bruit jusqu’à 6 heures du matin.
Aucun personnel dans l’établissement vu en 3 jours.
Un matelas affreux. À tel point que j’ai dormi à même la moquette où j’étais plus à l’aise.
Une salle de bain sombre et pas aéré.

2026-01-19 • via Nuitee