Hotel Chantecler

Hotels
7.4 (641 reviews)
26 Groot Eiland , Brussels , be

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Non-smoking throughout
Designated smoking area
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Need for room renovations
Noise from outside

Categories

Cleanliness
6.58
Some reviews indicated that rooms and hallways need renovation and cleanliness is a concern.
Service
8.55
Numerous mentions of friendly and accommodating staff, enhancing overall experience.
Location
8.79
Highlighting excellent locations near attractions and transport links.
Room Quality
6.74
Mixed sentiments with some rooms needing renovations and updates.
Amenities
7.27
Amenities such as coffee availability and smart TVs mentioned positively.
Value for Money
7.23
Generally good value for the location and service provided.
Food and Beverage
6.78
Basic offerings mentioned, with some complaints about the quality.
Overall Experience
7.25
Overall experience is generally positive despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:01

Property Description

Charming Hotel in the Heart of Brussels

Convenient Location: Hotel Chantecler is ideally located near Mont des Arts, Brussels Central Station, and Place Sainte-Catherine, making it perfect for exploring the city.

Comfortable Rooms: Each room is equipped with a desk, flat-screen TV, and a private bathroom with free toiletries, ensuring a comfortable stay for guests.

Near Major Attractions: With popular sites like Royal Gallery of Saint Hubert, Notre-Dame du Sablon, and Magritte Museum nearby, guests can easily immerse themselves in the city's culture.

Experience the best of Brussels at Hotel Chantecler. Book your stay now for a memorable trip.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Location

Guest Reviews

7.4
Based on 641 reviews
Cleanliness: 6.58
Service: 8.55
Location: 8.79
Room Quality: 6.74
Amenities: 7.27
Value for Money: 7.23
Food and Beverage: 6.78
Overall Experience: 7.25
C
Célia • solo_traveller • fr
7
Pas mal
Pros:

L'emplacement est idéal, literie confortable, sauf les coussins.
Entrée autonome 24h/24

Cons:

Dans son jus, mériterait quelques rafraîchissements tels que la moquette, le carrelage, les placards cassés, ainsi qu'une meilleure organisation du nettoyage (poubelles non vidées,...) et mise à disposition des produits de toilette

2026-09-11 • via Nuitee
M
Marc • solo_traveller • fr
10
2026-09-09 • via Nuitee
N
Ninette • solo_traveller • gb
10
Pros:

The staff were exceptional. I couldn't charge my phone as the travel adapter didn't fit. They found a plug for me so I could charge my phone.

2026-09-08 • via Nuitee
C
Cervantes • solo_traveller • mx
9
Buenas experiencia
Pros:

Cómodo y muy limpio, además de que tiene una buena ubicación.

Cons:

La hora de check in, ojalá fuera más temprano. Y no hay alguien que atienda la recepción durante el día, solo en los horarios de entrega y salida.

2026-09-06 • via Nuitee
E
Emilie • solo_traveller • fr
5
Pros:

L'emplacement

Cons:

Pas de personnel a l'arrivée pour accueillir, obligée de contacter par téléphone car l'hôtel est fermé par un code, pas de personnel pour le départ la remise de la clé se dépose sur le comptoir.
Très mal insonorisé que se soit le bruit extérieur comme pour les chambres voisines on entend tout

2026-09-05 • via Nuitee
M
Mollo • solo_traveller • ca
7
2026-08-26 • via Nuitee
O
Olivia • solo_traveller • es
10
Pros:

Ubicacion

Cons:

El clima jaja

2026-08-22 • via Nuitee
M
MONICA • couple • es
6
Mejorable
Pros:

Ubicación

Cons:

Calor excesivo y sin aire acondicionado

2026-08-22 • via Nuitee
H
Harlen • couple • co
10
2026-08-18 • via Nuitee
Y
Yuliia • couple • hu
10
2026-08-13 • via Nuitee
V
Vincent-Michael • solo_traveller • fr
8
2026-08-13 • via Nuitee
M
Michela • solo_traveller • it
7
Cons:

Senza aria condizionata troppo caldo

2026-08-09 • via Nuitee
E
Ertug • solo_traveller • tr
4
never ever
Pros:

well location

Cons:

I waited for a long to check in the hotel.
When I arrived at the hotel, the receptionist informed me that the air conditioners were not working and that there were no fans available for my room. Instead, I was given two bottles of ice-cold water.

2026-08-04 • via Nuitee
M
Mahmoud • couple • fr
10
2026-08-04 • via Nuitee
A
adriano carlo • couple • it
8
2026-08-02 • via Nuitee
R
Rocio • couple • be
7
2026-07-24 • via Nuitee
N
Natalia • solo_traveller • es
3
Pros:

La ubicación

Cons:

Esta sucio y sin mantenimiento

2026-07-24 • via Nuitee
M
Mandie • solo_traveller • au
9
Pros:

Comfortable room, great location

Cons:

No fridge

2026-07-22 • via Nuitee
L
Loredana • couple • it
6
Pros:

Posizione ottima per spostarsi a piedi in centro, servizi puliti, servizio di caffè gratuito nella hall (c’è anche un bollitore per il the).

Cons:

Non mi è piaciuta la moquette in camera e la porta del bagno non era in asse e non si chiudeva.

2026-07-22 • via Nuitee
E
Elisa • couple • it
7
2026-07-21 • via Nuitee