Hotel Chantecler

Hotels
7.4 (519 reviews)
26 Groot Eiland , Brussels , be

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Children allowed

Facilities

Non-smoking rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Allergy-free room
Fire extinguishers
Smoke alarms
Key access
CCTV outside property
24-hour security
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Need for room renovations
Noise from outside

Categories

Cleanliness
6.58
Some reviews indicated that rooms and hallways need renovation and cleanliness is a concern.
Service
8.55
Numerous mentions of friendly and accommodating staff, enhancing overall experience.
Location
8.79
Highlighting excellent locations near attractions and transport links.
Room Quality
6.74
Mixed sentiments with some rooms needing renovations and updates.
Amenities
7.27
Amenities such as coffee availability and smart TVs mentioned positively.
Value for Money
7.23
Generally good value for the location and service provided.
Food and Beverage
6.78
Basic offerings mentioned, with some complaints about the quality.
Overall Experience
7.25
Overall experience is generally positive despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:01

Property Description

Charming Hotel in the Heart of Brussels

Convenient Location: Hotel Chantecler is ideally located near Mont des Arts, Brussels Central Station, and Place Sainte-Catherine, making it perfect for exploring the city.

Comfortable Rooms: Each room is equipped with a desk, flat-screen TV, and a private bathroom with free toiletries, ensuring a comfortable stay for guests.

Near Major Attractions: With popular sites like Royal Gallery of Saint Hubert, Notre-Dame du Sablon, and Magritte Museum nearby, guests can easily immerse themselves in the city's culture.

Experience the best of Brussels at Hotel Chantecler. Book your stay now for a memorable trip.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 519 reviews
Cleanliness: 6.58
Service: 8.55
Location: 8.79
Room Quality: 6.74
Amenities: 7.27
Value for Money: 7.23
Food and Beverage: 6.78
Overall Experience: 7.25
G
Gomes • couple • be
10
2026-05-08 • via Nuitee
C
Carmelo • extended_group • it
7
Pros:

L'Hotel è molto semplice. Disponibilità al momento del check-in e per custodire i bagagli anche dopo il check-out. Viene offerto solo il caffè. Abbiamo comprato delle briosche e utilizzato la piccola sala d'accoglienza.

Cons:

La nostra stanza aveva un cattivo odore, non era una puzza, ma un odore fastidioso, forse un eccesso di deodorante nella stanza. La finestra dava sul cavedio. Il bagno non ha la doccia ma solo la vasca da bagno. Strutture ed arredo vecchi, ma per una notte ci si può adattare.

2026-05-07 • via Nuitee
H
HelenaViajadora • solo_traveller • it
3
Orrore
Pros:

Solo la posizione

Cons:

La camera era brutta, vecchia piccolissima. Dalle foto era tutt'altro e doveva essere 20 mq. Era a scarso 12mq
Moquette sporca
TV non funzionante, i cavi dell'antenna erano addirittura tagliati.
Mobili vecchi, il cassetto dell'armadio" non si apriva perchè il comodino era davanti al cassetto

2026-05-07 • via Nuitee
B
Brungard • couple • us
7
Budget Hotel with a capital B, but not too bad
Pros:

This hotel is in the center of the tourist area of central Brussels. There are bars and restaurants right outside the hotel. It's also within a modest walk from the Midi train station, so a car is not needed. The facility is in good shape and is clean.

Cons:

This hotel experience is unique. There isn't any full-time staff present in the hotel and you could be without recourse at times if there was a problem. The bathroom is quite small, so don't expect much. It would have been nice if there were any sort of shelves or areas in the bathroom where you could place your materials. The shower is tiny and there is no shelf in it to hold soap or shampoo.

2026-05-07 • via Nuitee
A
AURORA • solo_traveller • it
7
2026-05-06 • via Nuitee
D
Delille • solo_traveller • fr
5
Pros:

Le mobilier est identique aux photos indiquées. Ils sont en cours de travaux (salle de bain).

Cons:

Le bruit extérieur et intérieur.

2026-05-05 • via Nuitee
M
Marco • couple • it
10
Piccolo hotel a due passi dalla Grand Place
Pros:

La posizione strategica a due passi dalla Grand Place! Personale gentilissimo e molto disponibile! Camera confortevole, ottimo rapporto qualità prezzo!

Cons:

Nulla

2026-05-05 • via Nuitee
C
Carlos • solo_traveller • gb
7
2026-05-04 • via Nuitee
T
Tiago • solo_traveller • pt
8
2026-05-04 • via Nuitee
G
Gabriele • solo_traveller • it
9
Pros:

Posizione e gentilezza staff

Cons:

Non molto pulito

2026-05-03 • via Nuitee
L
Loriana • solo_traveller • it
8
Pros:

Posizione super, staff super gentile

Cons:

La doccia non presenta porta, l acqua non defluisce e si allaga tutto

2026-05-03 • via Nuitee
D
Daiane Elizabeth • solo_traveller • br
8
2026-05-03 • via Nuitee
M
Marina • couple • br
9
Quarto extremamente confortável no centro da cidade, perto de tudo.
Pros:

O quarto e o banheiro são bem espaçosos, além de limpos e modernos. A localização também foi ótimo, a pouquíssimos metros da praça principal e seus pontos turísticos perto, além de ter um ponto de metrô muito bom que possibilita se conectar à cidade inteira, incluindo pontos turísticos mais longe como o Atomium, de mandeira fácil e rápida.

Cons:

O único ponto negativo é que o box do banheiro não tem porta, então na hora de tomar banho a água se espalhava pelo chão do banheiro, chegando inclusive a molhar o chão do quarto, que é de carpete...

2026-05-02 • via Nuitee
D
Double A • solo_traveller • be
8
2026-05-01 • via Nuitee
C
Chiara • couple • it
6
ok SOLO per posizione
Pros:

Posizione e staff gentile.

Cons:

Povera, mal tenuta e con servizi scadenti.

2026-05-01 • via Nuitee
I
Ive • couple • es
2
Pros:

Nada

Cons:

Baños con Moho..el agua salía de la ducha

2026-04-30 • via Nuitee
L
Ligia • couple • br
8
2026-04-29 • via Nuitee
R
robert • couple • gb
10
Perfect location excellent time
Pros:

It had everything you require and more

Cons:

NA

2026-04-29 • via Nuitee
C
CHIARA • couple • it
8
Pros:

La pulizia. Asciugamani pulite ogni mattina e tutto profumava di pulito

Cons:

Troppo vecchia. Andrebbero modernizzati gli ambienti

2026-04-27 • via Nuitee
O
orietta • couple • it
7
2026-04-27 • via Nuitee