Hotel Chantecler

Hotels
7.4 (618 reviews)
26 Groot Eiland , Brussels , be

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Non-smoking throughout
Designated smoking area
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Need for room renovations
Noise from outside

Categories

Cleanliness
6.58
Some reviews indicated that rooms and hallways need renovation and cleanliness is a concern.
Service
8.55
Numerous mentions of friendly and accommodating staff, enhancing overall experience.
Location
8.79
Highlighting excellent locations near attractions and transport links.
Room Quality
6.74
Mixed sentiments with some rooms needing renovations and updates.
Amenities
7.27
Amenities such as coffee availability and smart TVs mentioned positively.
Value for Money
7.23
Generally good value for the location and service provided.
Food and Beverage
6.78
Basic offerings mentioned, with some complaints about the quality.
Overall Experience
7.25
Overall experience is generally positive despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:01

Property Description

Charming Hotel in the Heart of Brussels

Convenient Location: Hotel Chantecler is ideally located near Mont des Arts, Brussels Central Station, and Place Sainte-Catherine, making it perfect for exploring the city.

Comfortable Rooms: Each room is equipped with a desk, flat-screen TV, and a private bathroom with free toiletries, ensuring a comfortable stay for guests.

Near Major Attractions: With popular sites like Royal Gallery of Saint Hubert, Notre-Dame du Sablon, and Magritte Museum nearby, guests can easily immerse themselves in the city's culture.

Experience the best of Brussels at Hotel Chantecler. Book your stay now for a memorable trip.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 618 reviews
Cleanliness: 6.58
Service: 8.55
Location: 8.79
Room Quality: 6.74
Amenities: 7.27
Value for Money: 7.23
Food and Beverage: 6.78
Overall Experience: 7.25
J
Jose Manuel • solo_traveller • es
3
Pros:

Ubicacion perfecta

Cons:

Descuidado. Mal estado

2026-07-18 • via Nuitee
C
Chiara • couple • it
8
2026-07-17 • via Nuitee
D
Diaz Buendía • solo_traveller • pe
6
Pros:

Ubicación

Cons:

Precio y ambiente en general

2026-07-16 • via Nuitee
N
Noah • couple • gb
6
On a budget it is very good, however I would not be staying there again if I went back to Brussels
Pros:

The staff was very nice, however when we arrived the reception wasn’t open and had to carry our bags round for around 45 minutes before we could check in to our room but this wasn’t too much of an issue. Overall they had great facilities

Cons:

The bed was a little bit dirty some small stains and hairs here and there but once we cleaned it and got it sorted it was all good

2026-07-12 • via Nuitee
X
Xisca • solo_traveller • es
8
Pros:

El recepcionista encantador y la ubicación ideal!

Cons:

Pondría un ventilador i cambiar la regadera de la ducha!

2026-07-12 • via Nuitee
V
Víctor • solo_traveller • es
7
Experiencia en Hotel Chantecler
Pros:

El trato con el personal
Cercanía al centro
Cercanía con la estación de tren

Cons:

No hay aire acondicionado
La ducha era dificil de regular
No había neverita en la habitación
No había caja fuerte

2026-07-11 • via Nuitee
D
didier • solo_traveller • be
9
2026-07-10 • via Nuitee
O
Orsolya • extended_group • hu
7
Pros:

Frinedly staff, we had to check in late due to flight delay and they still accomodated us. Clean room, free coffee and tea.

Cons:

Very noisy place, it was hard to sleep. No fridge.

2026-07-07 • via Nuitee
W
Weronika • solo_traveller • pl
7
2026-07-06 • via Nuitee
H
Hai Pham (Celine) • extended_group • fr
6
The experience is good enough for the value of money.
Pros:

The location is near the train station and main tourist attractions, which is a good point. The staff are friendly and supportive, and we can keep our luggage there for free.

Cons:

However, it's also located near 2 bar/pubs, which are quite loud at night. The lighting in the room is quite bad.

2026-07-06 • via Nuitee
W
Wilja • solo_traveller • nl
8
Pros:

Top locatie midden in het centrum van Brussel.
Persooneel was erg vriendelijk en meedenkend.

2026-07-05 • via Nuitee
E
Egle • solo_traveller • lt
10
Pros:

Great place in the city center, main square is reachable within few minutes. Also, there are many places to have breakfast, lunch or dinner around the hotel. Staff was friendly and helpful

2026-07-05 • via Nuitee
L
Lorena • solo_traveller • es
10
Pros:

El personal, la ubicación, la limpieza y la cama , que era muy cómoda

Cons:

Había fiesta en el bar de abajo y se escuchaba ruido, aunque a mí no me molesta habrá gente que le pueda molestar.

2026-07-05 • via Nuitee
P
Peter • solo_traveller • mt
5
2026-07-04 • via Nuitee
E
Eliza • couple • pl
6
Jak nie macie innych opcji to od biedy może być.
Pros:

Personel jest miły, poza tym lokalizacja, blisko metra i głównych atrakcji miasta. Niestety ma to też swoje wady - drugiej nocy, gdy spaliśmy odbywał się mecz i kibice do trzeciej nad ranem hałasowali, ciągle było słychać klaksony. Okna nie są wygłuszone i drzwi też nie, więc absolutnie wszystko z ulicy słychać tak, jakby działo się obok.

Cons:

Głośność w pokojach (mieliśmy problemy z zaśnięciem), w pokojach główne przestrzenie są sprzątane, ale jak zajrzycie za szafkę nocną i szafę to jest tam gruba warstwa kurzu, do sprzątania jest używany ocet, w naszej łazience był grzyb na suficie.

2026-07-04 • via Nuitee
G
Grace • couple • gb
6
2026-07-03 • via Nuitee
S
Sanna • couple • fi
2
Huojentunut etyä kyseessä oli vain yhden yön majoitus. En voi suositella.
Pros:

Sijainti melko hyvä, huone suht siisti.

Cons:

Kylppäri oli omistajan mukaan juuri uusittu, pienenä sivuhuomautuksena kertoi että suihkun kanssa täytyy olla varovainen koska vesi voin valua lattialle. Siitäkin huolimatta ettemme koskaan suihkuun asti päässeet, koska vesi oli polttavan kuumaa( termostaatti ei toiminut) vettä tosiaan valui lattialle ja siitä makkarin puolelle. Sähköpistokkeet WC:ssä ei varmaan täytä mitään määräyksiä, etenkin kosteissa tiloissa suora näkymä. Pieni jännitys oli jokaista pistoketta käyttäessä että tuleeko tärskyt.

2026-07-02 • via Nuitee
S
Svetlana • solo_traveller • ua
10
Однозначно рекомендую
Pros:

Чудовий готель, із чудовим місцеположенням. Прям в центрі та біля станції метро. Поряд кафе та він дані магазини. Привітний персонал на стійці реєстрації та дуже зручні матраси.

2026-07-02 • via Nuitee
F
Filinto • family_with_children • pt
7
Pros:

Seis estrelas para Fawad cuja deferência, simpatia e profissionalismo tornou a minha estadia muito melhor. Limpeza e equipamentos bons.
(Fawad, desculpe se não apontei bem o nome).

Cons:

O quarto era muito mais pequeno do que aparentava na fotografia, foi fotografado com grande angular. Paredes finas deixam passar muito ruído.

2026-07-01 • via Nuitee
D
dilay • solo_traveller • tr
10
2026-07-01 • via Nuitee