Hotel Chantecler

Hotels
7.4 (416 reviews)
26 Groot Eiland , Brussels , be

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Children allowed

Facilities

Non-smoking rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Allergy-free room
Fire extinguishers
Smoke alarms
Key access
CCTV outside property
24-hour security
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Need for room renovations
Noise from outside

Categories

Cleanliness
6.58
Some reviews indicated that rooms and hallways need renovation and cleanliness is a concern.
Service
8.55
Numerous mentions of friendly and accommodating staff, enhancing overall experience.
Location
8.79
Highlighting excellent locations near attractions and transport links.
Room Quality
6.74
Mixed sentiments with some rooms needing renovations and updates.
Amenities
7.27
Amenities such as coffee availability and smart TVs mentioned positively.
Value for Money
7.23
Generally good value for the location and service provided.
Food and Beverage
6.78
Basic offerings mentioned, with some complaints about the quality.
Overall Experience
7.25
Overall experience is generally positive despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:01

Property Description

Charming Hotel in the Heart of Brussels

Convenient Location: Hotel Chantecler is ideally located near Mont des Arts, Brussels Central Station, and Place Sainte-Catherine, making it perfect for exploring the city.

Comfortable Rooms: Each room is equipped with a desk, flat-screen TV, and a private bathroom with free toiletries, ensuring a comfortable stay for guests.

Near Major Attractions: With popular sites like Royal Gallery of Saint Hubert, Notre-Dame du Sablon, and Magritte Museum nearby, guests can easily immerse themselves in the city's culture.

Experience the best of Brussels at Hotel Chantecler. Book your stay now for a memorable trip.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 416 reviews
Cleanliness: 6.58
Service: 8.55
Location: 8.79
Room Quality: 6.74
Amenities: 7.27
Value for Money: 7.23
Food and Beverage: 6.78
Overall Experience: 7.25
M
Marcella • couple • br
5
Localização boa, mas o quarto estava com problema e cheiro forte
Pros:

Boa localização

Cons:

O box do banheiro estava com vazamento de água, o quarto estava com cheiro forte em razão do carpete molhado, informamos e solicitamos a troca, mas não foi possível, precisamos dormir no quarto mesmo com o cheiro forte e o vazamento continuou.

2026-04-11 • via Nuitee
M
Maite • extended_group • es
8
Cómodo y muy cerquita del centro.
Pros:

La ubicación.

Cons:

El agua en la ducha caia solamente de arriba.

2026-04-09 • via Nuitee
L
Lucia • couple • es
9
Great experience in central Brussels!
Pros:

We were allowed to leave our bags at reception both before check in and after check out. Fawad at reception was incredibly helpful and friendly. The hotel’s location is unbeatable, 5 min walk to the centre and 10 to the central station.
The room was clean, bright and cozy. Heating worked perfectly and towels and toiletries were provided.
Definitely recommend!!!

Cons:

Walls a bit too thin, so you could hear what was going on in other rooms.

2026-04-09 • via Nuitee
A
Adriana • family_with_children • cr
8
Ubicación inmejorable, pero hay detalles que se deben cuidar.
Pros:

La ubicación y la amabilidad de las personas recepcionistas.

Cons:

El olor a humedad es fuerte y que la ducha esté abierta de un lado, se sale el agua y resulta incómodo bañarse.
Sugiero limpiar debajo de la cama, me asomé para recoger algo y había mucha basura.

2026-04-09 • via Nuitee
S
Simone • family_with_children • it
10
2026-04-08 • via Nuitee
D
Debora • family_with_children • it
9
struttura perfetta per soggiornare 3-4 notti
Pros:

molto comoda al centro , alla metro , ai locali , pulita , stanza molto semplice ma c'era tutto quello che serviva

2026-04-08 • via Nuitee
W
Wim • solo_traveller • be
10
Charm in the heart of Brussels
Pros:

This hotel is great; the rooms are a bit outdated, but that’s part of its charm. Don’t expect a pool, sauna, or bar—it’s just… simple and good.
The location is very central, right in the heart of Brussels, close to Dansaertstraat… There are terraces, shops, and restaurants everywhere, so... while you’re shopping, you can drop off your purchases right in your room...
The owner is super friendly and the bed was very comfortable... and yes, I have a bad back, so...
Enjoy this little charming hotel... I’ll definitely be back.

Cons:

Nothing!

2026-04-07 • via Nuitee
D
Dam • couple • nl
7
Prima
Pros:

Prima prijs kwaliteit

Cons:

Accepteert geen apple pay

2026-04-07 • via Nuitee
I
Inge • family_with_children • nl
7
Pros:

Perfecte locatie. Goed, stevig bed.

Cons:

Oude versleten badkamer. Douchecabine echt té erg.

2026-04-07 • via Nuitee
T
Taisa • couple • br
10
2026-04-06 • via Nuitee
H
HSIN TUNG • couple • tw
7
2026-04-06 • via Nuitee
E
Esther • family_with_children • es
8
Pros:

Ubicación excelente. Estuvimos una noche para poder pasar un día en Bruselas y continuar viaje por el país
Es muy aconsejable. Llegamos muy tarde y había una persona en recepción para atendernos. La habitación es tal y como aparece en la fotografía. Muy céntrico.Se puede ir andando a todas partes. Pudimos dejar el equipaje en recepción hasta las 17 00 de la tarde.

2026-04-06 • via Nuitee
S
Sandra • family_with_children • es
7
Muy ruidoso, se escucha todo
Pros:

La ubicación excelente, a solo unos minutos del centro andando

Cons:

Se escuchaba todo de afuera, ventanas no insonorizadas y no se podía dormir por la noche, además entre paredes tambien se escuchaba todo

2026-04-06 • via Nuitee
M
Marika Grazia • family_with_children • it
10
2026-04-05 • via Nuitee
C
Chantal • solo_traveller • ca
8
2026-04-04 • via Nuitee
J
Jesus • couple • es
6
2026-04-03 • via Nuitee
L
Luis Fernando • couple • es
10
Pros:

Muy bien ubicado

2026-04-03 • via Nuitee
B
Bazin • family_with_children • fr
9
Pros:

La localisation

Cons:

Rien

2026-04-03 • via Nuitee
L
Laura • family_with_children • ar
8
Pros:

El sr de la entrada se esmero en todo. La ubicación excelente, cerca de todo

Cons:

Nunca pasaron a limpiar.
El baño muy viejo, había como olor a humedad y la pica estaba tapada

2026-04-03 • via Nuitee
M
Maria • family_with_children • ar
7
Pros:

El dueño muy amable. Nos dejaron guardar las valijas hasta la hora del check in

Cons:

Había televisión pero nunca pudimos encontrar el control remoto. Los enchufes estaban muy escondidos y costaba poder conectar las cosas. Al bañarse, se inundaba todo el baño porque la mampara era muy chica

2026-04-02 • via Nuitee