Amboseli Serena Safari Lodge

Hotels
8.7 (156 reviews)
Amboseli National Park P.O BOX 48690 Nairobi , Amboseli , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
BBQ facilities
Luggage storage
See all facilities

Review Highlights

Pros:
Nice view
Good rooms
Friendly and efficient staff
Beautiful surroundings
Cons:
Food poisoning incidents
No water for 24 hours
No compensation offered
Noisy restaurant

Categories

Cleanliness
8.2
Issues with cleanliness highlighted due to food poisoning incident.
Service
9.2
The staff was friendly and efficient, but service was lacking with water issues.
Location
9.2
Good location within the park with beautiful surroundings.
Room Quality
8.7
Nice rooms and view, mentioned positively.
Amenities
8.7
Standard amenities for this hotel tier.
Value for Money
8.7
Standard quality for this hotel tier.
Food and Beverage
8.2
Food quality was acceptable, issues with dining experience noted.
Overall Experience
8.7
Mixed experiences with some highlights but significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:47

Property Description

Luxurious Accommodation in Amboseli National Park

Serenity and Convenience: Nestled just 70 meters from Amboseli National Park, Amboseli Serena Safari Lodge offers a tranquil escape with an outdoor pool, lush gardens, and a cozy shared lounge.

Culinary Delights and Relaxation: Indulge in delicious meals at the on-site restaurant, unwind at the terrace or bar, and make use of the concierge service and luggage storage facilities for a stress-free stay.

Comfortable Rooms with Modern Amenities: Each room at Amboseli Serena Safari Lodge features a well-equipped desk and a private bathroom, ensuring a comfortable and convenient stay for all guests.

Experience the beauty of Amboseli from the lap of luxury at Amboseli Serena Safari Lodge. Book now for an unforgettable safari experience!

Important information:

Please note that compulsory park fees are applicable and excluded from the rates.

Please contact the lodge reservations department at least 48 hours prior to travel for airstrip transfer arrangements from the airstrip at Amboseli National Park.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 17 years old and over stay for 75% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 156 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.2
Overall Experience: 8.7
P
PATRICK • family_with_children • ke
9
Excellent
Pros:

Excellent family holiday

Cons:

Mixup of our birtday daughters cake at departure, not intentional

2026-04-20 • via Nuitee
L
Linda • couple • us
8
2026-04-10 • via Nuitee
H
Henriette • extended_group • dk
8
2026-04-03 • via Nuitee
N
nadia • family_with_children • it
10
Pros:

Tutto

2026-03-16 • via Nuitee
C
Cornelia • couple • at
10
Stylish lodge with excellent service & great food in a beautiful location
Pros:

Very stylish lodge, excellent service, great, a la carte food, beautiful location, nice pool

Cons:

A monkey stole my cookie during afternoon tea 😉

2026-03-16 • via Nuitee
B
Bert • extended_group • be
10
2026-01-29 • via Nuitee
L
Lorina • family_with_children • hu
10
2026-01-20 • via Nuitee
S
sharon • couple • ie
10
2025-12-18 • via Nuitee
C
Céline • couple • fr
10
Un havre de paix au coeur du parc d'Amboseli, personnel attentionné, repas délicieux, parfait!
2025-11-20 • via Nuitee
R
Rebecca • family_with_children • de
6
Pros:

Nice view and good rooms from the property.

Cons:

A lot of guest got food poisoning and no one apologized or offered compensation.

2025-11-19 • via Nuitee
P
Paul • couple • gb
2
Cons:

We had no water in our room for 24 hours, we informed the staff at 6.00 am in the morning & were told that the problem would be fixed withing a few hours, after we returned from a game drive we still had no water, we were told by the staff again this would be fixed very shortly (it was not) we could not shower or wash ! we were given a key to another room to take a shower & use the toilet this was a far distance from our room, at 8pm the same day we still had no water & we were offered to change rooms in the dark & very heavy rain, we declined this offer. The following morning when we were due to check out the water returned.

2025-11-14 • via Nuitee
R
Ross • solo_traveller • au
9
2025-10-24 • via Nuitee
B
Benoit • family_with_children • fr
8
Pros:

Chambre propre et confortable.
Nourriture correcte.
Personel sympathique et efficace.
Bon emplacement à l'intérieur du parc.

Cons:

Usine à touristes, immense . Salle de restaurant bruyante.

2025-10-08 • via Nuitee
S
Sharon • solo_traveller • au
9
I highly recommend this place to stay.
Pros:

Beautiful surrounds. Wonderful staff. Wildlife all around. It was a delight to stay there.

2025-10-02 • via Nuitee
A
A • solo traveller • us
10
Exceptional
2025-06-07 • via Nuitee
O
Oystein • young couple • no
6
Average, incl average and with typical Kenyan food. Price level too high, but typical for Kenya.
Pros:

Beware that the walls are not sound proof, meaning that they feel like cardboard. Bring your own earplugs.

This is very big facility, with many guests and numerous safaricars, especially during weekend the crowds in the facility and on the roads is noticeable.

Cons:

Restaurant facility need an upgrade, and too crowded during weekends.

2025-05-26 • via Nuitee
T
Timothy • young couple • ke
8
Very good
2025-05-18 • via Nuitee
R
Rose • family with young children • ca
10
I accidentally left my converter in the room. I was due to fly out in a couple of days. I would like to commend Douglas
Pros:

The property is unique and beautiful. The food was delicious and the staff were very friendly and helpful.

2025-05-10 • via Nuitee
B
Bruce • family with young children • us
10
Exceptional
Pros:

The breakfast was very good and the location was excellent. The grounds are beautiful and the rooms are very well equipped. The staff are very friendly and professional.

Cons:

This was our second time at this property and it was a different experience than the first. It was not bad, but the buffet line was only open during breakfast. For lunch and dinner there was a set menu and you had to wait for your food to be brought to the table. Sometimes that meant waiting longer than we expected to receive our food at lunch and in the evening and having fewer choices. I don't know why you have to pay to have water with your meal. Only coffee and tea are complimentary.

2025-05-08 • via Nuitee
J
John • with friends • ca
9
Superb
2025-04-15 • via Nuitee