Hotel Metro

Hotels
9.2 (720 reviews)
32 Covent Market Lane , London , ca

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Massage services
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Clean rooms
Nice design
Cons:
No breakfast options
Cleanliness issues
Uncomfortable bed
Parking issues

Categories

Cleanliness
8.79
Some reviews noted cleanliness issues, such as not very clean and the comfort of pillows.
Service
9.99
Multiple reviews praised the friendly and helpful staff.
Location
10
Location was frequently highlighted as excellent and convenient.
Room Quality
8.75
Rooms were described as nice and clean, though some mentioned issues with heating.
Amenities
8.78
Amenities were generally adequate but there were complaints about the absence of breakfast options.
Value for Money
9.24
While some felt prices were high, the location and convenience offered value.
Food and Beverage
8.29
Breakfast was not available and a restaurant for this service was missed.
Overall Experience
9.78
Overall, guests had a positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:42

Property Description

Luxury Boutique Hotel near Budweiser Gardens

Spa Services and Room Service: Indulge in relaxation with our spa services and enjoy the convenience of room service during your stay.

Modern Amenities: Our rooms are equipped with iPod docking stations, 37-inch flat-screen TVs, and bar fridges for your entertainment and comfort.

Convenient Features: Enjoy complimentary coffee and tea, pet-friendly accommodations, and access to a business center and meeting spaces.

Experience the best of London at Hotel Metro, just steps away from Budweiser Gardens. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

ELEVATOR MAINTENANCE: The elevator will be temporarily out of service until further notice. We apologize for the inconvenience.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXU

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CAD 21 per day.

Location

Guest Reviews

9.2
Based on 720 reviews
Cleanliness: 8.79
Service: 9.99
Location: 10
Room Quality: 8.75
Amenities: 8.78
Value for Money: 9.24
Food and Beverage: 8.29
Overall Experience: 9.78
D
Dana • couple • ca
9
Never disappoints.
Pros:

It's walking distance to where we wanted to go. We go there often so are familiar with the rooms.

Cons:

The shower in the bathroom needs attention, the heads are clogged.

2026-02-12 • via Nuitee
K
Kevin • couple • ca
8
We would definitely stay again if we have business in London.
Pros:

Location, price, clean, safe, and staff were helpful. The little extras were appreciated such as Keurig coffees, robes, cookies/candies bottles of water.

Cons:

I am very sensitive to scent and found the air fresheners strong and irritating.
Parking isn’t ideal, however they do offer a discounted exit pass for the Market under ground parking.
Having a shower, bathtub, and wash up sink in the bedroom was different, felt a little odd but certainly workable.

2026-02-11 • via Nuitee
E
Eddi • solo_traveller • it
8
2026-02-10 • via Nuitee
R
Remi • extended_group • ca
10
2026-02-10 • via Nuitee
D
Dale • couple • ca
8
2026-02-09 • via Nuitee
S
Shawna • family_with_children • ca
7
It's nice but...
Pros:

Nice big room and the bathtub was long and deep. And bed was comfortable.
Also love that it's a nice little hotel and little to no contact with staff. Will go back.

Cons:

It was cold. We turned up the heat but the room still felt cool from the big windows that needs an update I think.
Also our sink drained extremely slowly.

2026-02-09 • via Nuitee
K
Kim • couple • ca
8
It was good
Pros:

Close to where we were going

Cons:

There are not many places to eat.

2026-02-09 • via Nuitee
M
Maria • couple • ca
8
2026-01-27 • via Nuitee
J
Jean-François • solo_traveller • ca
9
Pros:

Nice place !

Cons:

No parking at the hotel but public parking in front at market place.

2026-01-20 • via Nuitee
R
Robin • couple • ca
7
Pros:

Location

Cons:

Lighting

2026-01-20 • via Nuitee
A
Athena • family_with_children • ca
10
Great stay and excellent service! The staff were kind, accommodating, and professional. They were able to grant my room
Pros:

Its accessible

2026-01-20 • via Nuitee
L
Lily • couple • ca
4
Pros:

Layout of room was nice, good facilities / amenities

Cons:

Not very clean, room was very cold and took a long time to heat up. Could hear noise from other rooms.

2026-01-20 • via Nuitee
P
Phyllis • couple • ca
10
Very convenient.
Pros:

Breakfast was not available. The location was excellent as we were so handy to the Canada Life Place.

Cons:

It would be nice to have a restaurant for breakfast.

2026-01-19 • via Nuitee
R
Randa • family_with_children • ca
5
Was not an ideal stay!
Cons:

Television was not working out of service.
Thermostat also weren’t working so we couldn’t adjust the temperature and it was freezing all night.
Called for maintenance but no one showed up.

2026-01-19 • via Nuitee
M
Magdi • extended_group • ca
7
Not bad hotel
Pros:

Room was good size and clean

Cons:

Parking and reception availability

2026-01-18 • via Nuitee
G
Ginger • family_with_children • us
8
Pros:

Large room, clean and very quiet!

Cons:

Lighting in bathroom over sink terrible!!

2026-01-15 • via Nuitee
L
Lisa • couple • ca
10
2026-01-13 • via Nuitee
C
Charles • couple • us
2
2026-01-12 • via Nuitee
C
Carver • family_with_children • ca
1
Pros:

Room was clean but the mattress was horrible very uncomfortable

Cons:

Mattress was very uncomfortable left at 5am because we couldn't sleep on it. Parking was horrible. Took them two days to put my deposit back on my credit card

2026-01-11 • via Nuitee
D
Departure560134 • Couples
10
Excellent customer service
Pros:

My husband and I did a quick trip to London Ontario, and stayed at the Hotel Metro. The receptionist (Mae) was very helpful /polite and accommodating to help us with questions. I highly recommend this hotel for a comfortable stay in a very popular downtown area of London

2026-01-10 • via Tripadvisor