Metcalfe Hotel Montréal by Gray Collection

Hotels
8.6 (3321 reviews)
980 Boulevard De Maisonneuve Ouest , Montréal , ca

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Excellent central location
Very friendly and helpful staff
Spacious, well-decorated rooms
Clean, modern property and tasteful architecture
Comfortable beds and in-room details (bathrobes, slippers)
Nice rooftop bar / pleasant common areas
Cons:
Inconsistent housekeeping / cleaning issues reported by at least one guest
Outdoor pool was out of service during a guest's stay
Parking can be confusing; reliance on valet or nearby parking
Bed length may be short for very tall guests
Credit-only payment at check-in caused delay for one guest

Categories

Cleanliness
8.1
Generally reported as very clean and well maintained, though one guest reported repeated housekeeping lapses over several days which lowers the consensus slightly.
Service
9.2
Staff repeatedly described as friendly, welcoming and helpful at reception and during stay; multiple reviews highlight excellent service.
Location
9.2
Frequently praised for an excellent, central location close to attractions (Old Montreal, Bell Center), shops and cafes.
Room Quality
8.8
Rooms described as spacious, nicely decorated, modern and comfortable with attention to detail; one note about bed length for very tall guests.
Amenities
7.4
Rooftop bar and tasteful architecture praised, but amenities impacted by a non-functioning outdoor pool during a guest's stay and some confusion around parking/valet.
Value for Money
8.6
Standard quality for this hotel tier
Food and Beverage
8.7
Limited direct comments but rooftop bar received positive mention; no widespread complaints about F&B.
Overall Experience
8.8
Overall stays described as very positive and comfortable with welcoming staff, attractive rooms and a strong location; isolated issues (housekeeping, pool, parking) tempered perfect scores.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:14

Property Description

Luxurious Accommodations

Experience luxury at its finest at Le St-Martin Hotel Centre-ville – Hotel Particulier. Each guest room features a 55-inch flat-screen cable TV and a minibar for your entertainment and convenience.

Relaxation and Recreation

Unwind in style at our outdoor heated pool area, complete with a soothing water fall and water jets. Stay active at the gym equipped with cardio and weight machines, all while enjoying panoramic views of the pool through wall-to-wall windows.

Prime Location

Conveniently situated above Montreal’s vibrant Underground City, our hotel is just a stone's throw away from must-see attractions like Notre-Dame Basilica, Gare Centrale Train Station, and McGill University. Book your stay now and discover the perfect blend of comfort and sophistication at Le St-Martin Hotel Centre-ville – Hotel Particulier.

Important information:

Please note that at least 1 guest per room must be 18 years of age or older.

Please note that parking is subject to availability, as parking spaces are limited. Due to height restrictions, pick-up trucks are not accepted. The valets will direct you to the closest parking available. Vehicles with nail-studded tires are also not accepted in the parking garage.

When booking 3 rooms or more full payment is required, no refund, no cancelation special reseverations policies apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YUL

Location

Guest Reviews

8.6
Based on 3321 reviews
Cleanliness: 8.1
Service: 9.2
Location: 9.2
Room Quality: 8.8
Amenities: 7.4
Value for Money: 8.6
Food and Beverage: 8.7
Overall Experience: 8.8
V
Victoria • couple • ca
10
Beau 24h d’amoureux à cet endroit, nous y retournons certainement!
Pros:

Personnel souriant et très serviable, chambre super belle et confortable.
L’emplacement est vraiment idéale !!

2026-08-29 • via Nuitee
M
Marta • couple • es
10
Muy buen hotel en el downtown de Montreal
Pros:

Hotel muy bien situado en el Downtown. La habitación estaba muy bien y cuidaban mucho los detalles. Me encanta la luz baja de la cama que solo se activa si te levantas y no tienes que estar buscando la luz por la noche.

Cons:

Precio demasiado alto.

2026-08-29 • via Nuitee
M
Mathias • family_with_children • bl
10
2026-08-28 • via Nuitee
E
El Gabaly • couple • ae
9
2026-08-27 • via Nuitee
A
Amy • couple • nz
9
Excellent location, very clean, modern rooms
Pros:

It was very clean, staff were very helpful and went the extra mile

Cons:

The valet service could be a little more prompt with requests, even when the AC was turned off the motor in the cupboard made a continual noise 24/7

2026-08-27 • via Nuitee
A
Andy Jenny • couple • nz
10
Gem of a hotel in Montreal.
Pros:

Great hotel with a small hotel vibe, great location to shops and restaurants.

Cons:

It's a gem nothing was bad or a concern.

2026-08-27 • via Nuitee
T
Thomas • solo_traveller • fr
8
2026-08-27 • via Nuitee
I
Ignacio • solo_traveller • es
10
Muy recomendable
Pros:

Muy buena ubicación para visitar la ciudad. Personal muy amable y eficaz. Habitación moderna y cómoda.
Muy recomendable.

Cons:

Me gustó el hotel

2026-08-26 • via Nuitee
S
Sebastien • solo_traveller • es
10
2026-08-25 • via Nuitee
S
Sebastien • couple • es
10
Très belle hôtel.
Pros:

Emplacement. Belles chambres spacieuses. Belle salle de bain. Service au top!

Cons:

RAS

2026-08-25 • via Nuitee
L
Lorenzo • solo_traveller • it
10
The perfect stay
Pros:

One of the best hotel for quality price i've ever been. It's by far much better than many 5 stars hotel i've been to, also spending more than double of its price. Location, services, staff, quality of the furniture is simply perfect. I would have stayed much more

2026-08-25 • via Nuitee
G
GUARDIA • couple • fr
10
Parfait
Pros:

J’ai beaucoup aimé cet hôtel. Très jolie chambre moderne et spacieuse, je recommande

Cons:

Tout était bien franchement

2026-08-24 • via Nuitee
S
SteveT. • family_with_children • fr
10
Très bien
Pros:

Très bel hotel dans le centre ville de Montréal. L'équipe est très sympathique et toujours disponible. Grande chambre. Petite piscine disponible.

2026-08-24 • via Nuitee
S
sheliza • couple • ca
8
2026-08-24 • via Nuitee
P
Phuong • family_with_children • fr
9
2026-08-24 • via Nuitee
S
Sharon • couple • gb
10
Stunning perfection
Pros:

Stunning property! Amazing room
Staff incredible, food top notch

Cons:

Nothing it was perfect

2026-08-23 • via Nuitee
L
Louay • couple • ae
9
Great downtown location, new hotel with fresh and clean rooms/suites and very welcoming staff
Pros:

Location, new hotel, front desk staff, room design

Cons:

Gym and pool are too small

2026-08-23 • via Nuitee
M
Mohamed • couple • ca
9
2026-08-22 • via Nuitee
C
Chiara • family_with_children • it
8
2026-08-22 • via Nuitee
J
julie • family_with_children • bl
10
J’adore ! 2 eme séjour en 10 jours d’intervalle
Pros:

Tout
Proximité centre ville
Chambres confortables
amabilité ++++ du personnel

Cons:

RIEN

2026-08-21 • via Nuitee