Hampton Inn New Albany

Although the breakfast was freshly prepared and neatly set out, the items were all 'Ready Made". - in other words, items with preservatives - convenience foods. My companion has a health issue - Gluten Free (Celiac) and dairy intolerant. Other than fresh fruit, a hard-boiled egg, and apple juice, there was little she could choose from to eat. I am not suggesting a change to the breakfast options, but it would have been good to have one or two other options available. such as small quantities of non-dairy milk and a gluten free bread roll or bread slice. What a blessing those would have been and given extra points for the Hampton Inns chain. (Those with dietary health issues always get short changed and the worst deals).

Coffee maker in room was too far from wall outlet-had to move it to the desk so cord would reach an outlet. A bit pricey for a standard hotel room.

It was noisy. Both nights we stayed, the room directly above us kept us up at night. The first night we were woken up by the people having intimate relations so loud it woke us out of our sleep. The second night there were people stomping around in the room above us from 8pm until after 11pm and then started back up at 5am.

Staff was rude and unpleasant to deal with.

When we arrived, we had not received our digital key yet. We went to the reception desk, approximately 3PM, and told the hotel receptionist that we had not received our digital key yet to which she replied the room was not likely ready yet....we stood at the desk for at least 20 minutes while she went to "go check the room." When she returned, she did give us 2 card keys and we were sent to room 105 as per reservation. The next morning, I accidentally spilled coffee on the bed, texted the phone number that was provided to us should we need assistance to request our sheets be changed. The only response I got was that they were currently assisting other customers and would help us when possible. We left the hotel room and when we returned around 5:30PM, our room had not been rouches, including the sheets on the bed. We still had no response from hotel staff via text or phone either. My husband went to the front desk to request a clean towel so that he could shower, but was told that they "had no clean towels, were down to one washer and were working on the other." They did offer him a towel of hand towel size, or a pool towel. Longer n story short, we never got clean towels, our bed was not changed though there was an offer for the housekeeper to change it before she left to which we said "yes." Apparently, the housekeeper left before the staff read our reply. We also received a phone call after we had gone to bed asking if we would like for them to come changebour bed then. Really? Give me a break. Awful experience, bad hotel. I am quite sure you don't care, but we will never stay at that particular hotel again.

Needed a microwave and or fridge

The only thing I didn’t like was no refrigerator or microwave in the room. We travel with a cooler and he can ice was free.

They allow pets. I am not an animal lover. The dog next door barked when the owners were not there.

Pool under repair, no hot tub

The address listed on here took us to the woods!! And we arrived at 530 pm and our checking was at 3 and our room was not ready at 530. When we got in our room the beds were sloppy and there was absolutely no toilet paper in the bathroom! The staff did not care at all!!

The facility is dated and the location was noisy. Not worth the price I paid.