Hampton Inn New Albany

Hotels
•
Hampton Inn
8.1 (228 reviews)
320 Coulter Cove , New Albany , US
+1 614-855-8335

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Polite and friendly staff
Convenient location (near interstate)
Clean gym and several reports of cleanliness
Breakfast provided / some guests liked breakfast
Cons:
Stained carpets and room cleanliness issues (ants reported)
Outdated rooms and room defects (faucet/door issues, no fridge/microwave)
Pool down / amenity outages
Refund/booking handling problems (guests denied stays or refunds)
Noisy neighbor dog reported

Categories

Cleanliness
7.5
Mixed signals: several guests praised cleanliness and a very clean gym, but multiple reports of stained carpets, ants, missing bath mat, and some bathroom issues lowered this score.
Service
9.9
Generally strong: many guests called staff polite, friendly and helpful (including getting guests checked in despite system issues). There are isolated complaints about night staff attitude and unresolved refund cases, but overall service sentiment is strongly positive.
Location
9.1
Frequently noted as convenient (near the interstate) and a positive aspect of stays in multiple reviews.
Room Quality
6.6
Multiple negative reports: stained carpet, outdated rooms, bathroom door issues, difficult faucet, lack of refrigerator/microwave — overall room condition was a clear pain point.
Amenities
7.8
Mixed: gym was praised as clean and well-appointed, but the pool was reported down for maintenance, and rooms lacked refrigerators/microwaves for some guests.
Value for Money
6.9
Several guests felt the stay did not match the price (explicit 'waste of money' comment) and refund handling issues further hurt perceived value.
Food and Beverage
7.9
Breakfast received mixed feedback: some found it OK or satisfactory while others described it as poor; overall mildly below expectation.
Overall Experience
9.1
Overall impressions vary from very positive (great stay, amazing service, safe parking) to strongly negative (denied stay/refund). On balance many guests had a positive experience, with a few severe service/booking failures noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Luxurious Amenities
Indulge in our indoor pool and fully-equipped gym during your stay at Hampton Inn New Albany. Unwind in guest rooms with complimentary Wi-Fi, a microwave, and a refrigerator.

Convenience at Your Fingertips
Take advantage of the business center and laundry facilities at our hotel for a hassle-free experience. Enjoy the convenience of coffee facilities in every room for a perfect start to your day.

Explore Nearby Attractions
Located just 24 miles from Brices Cross Roads National Battlefield site, our hotel offers easy access to local landmarks. Discover the beauty of Holly Springs National Forest, only 7.6 miles away.

Experience comfort and convenience at Hampton Inn New Albany. Book your stay now for a memorable getaway.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Guest Reviews

8.1
Based on 228 reviews
Cleanliness: 7.5
Service: 9.9
Location: 9.1
Room Quality: 6.6
Amenities: 7.8
Value for Money: 6.9
Food and Beverage: 7.9
Overall Experience: 9.1
C
Cynthia • couple • us
4
Not worth the money.
Pros:

Location

Cons:

Old and worn. Furniture needs to be replaced. Fridge in room wouldn’t close and ran all night. We unplugged it and it leaked all over. Overall a worn and unkempt appearance. Windows very poor so heard the traffic all night.

2026-11-05 • via Nuitee
S
Sheila • couple • us
10
It was great
Pros:

Everyone was polite, the general manager

2026-10-08 • via Nuitee
L
Linda • extended_group • us
10
2026-10-08 • via Nuitee
L
Lamar • couple • us
5
Pros:

Breakfast ok

Cons:

Toliet too low. No bath mat in bathroom

2026-09-18 • via Nuitee
K
Ken • couple • us
7
2026-09-16 • via Nuitee
L
Linda • extended_group • us
10
2026-09-13 • via Nuitee
C
Catera • couple • us
10
2026-09-11 • via Nuitee
C
Curtisha • couple • us
3
2026-09-09 • via Nuitee
B
Brandon • solo_traveller • us
8
2026-08-03 • via Nuitee
R
Rita • family_with_children • us
1
No stay and no refund.
Pros:

Location

Cons:

They didn’t let me stay. Said computers were down. They didn’t let me in my room. Said they couldn’t. I have not been refunded. They took my name down to refund me, but I haven’t heard anything. Please do something about this.

2026-08-03 • via Nuitee
C
Cassidy • family_with_children • us
10
2026-08-02 • via Nuitee
T
Thomas • solo_traveller • us
10
Amazing service and very clean!
Pros:

System was down for hours before I arrived and they still got me checked into a room so I wouldn’t have to wait to check in great staff and very clean also had breakfast!

Cons:

Nothing wrong with the property it was clean car was safe and nothing happen to it.

2026-08-02 • via Nuitee
D
Damon • family_with_children • us
1
Denied my refund
Pros:

When I arrived to check in they informed me the pool was down for maintenance. The clerk told me I could cancel and get a refund since it was their fault. I did what they said and contacted booking to get a refund. The hotel denied the refund

Cons:

When I arrived to check in they informed me the pool was down for maintenance. The clerk told me I could cancel and get a refund since it was their fault. I did what they said and contacted booking to get a refund. The hotel denied the refund

2026-07-17 • via Nuitee
B
Benita • family_with_children • us
9
It was restful to stay there.
Pros:

I especially liked their clean, well-appointed gym.

Cons:

It was difficult to turn the faucet off in the bathroom and that there was no refrigerator or microwave in the room.

2026-07-17 • via Nuitee
B
Bonita • couple • us
9
Good
Pros:

The cleanness and friendly staff.

Cons:

Other customer dog barked all night. It wasn’t a service dog. Also saw several ants.

2026-07-06 • via Nuitee
E
Ezell • solo_traveller • us
8
New Albany, MS
Pros:

Conveniently located by the interstate.

Cons:

Parking lot is small, my bathroom door wouldn't close, my room carpet was stained, the elevator entry/exit area carpet was stained. The carpet needs to be professionally cleaned or removed

2026-07-06 • via Nuitee
J
January • solo_traveller • us
10
2026-06-24 • via Nuitee
C
CHARLES • couple • us
10
2026-06-23 • via Nuitee
M
Marcilene • family_with_children • us
10
2026-06-22 • via Nuitee
J
Jorge Alexander • solo_traveller • us
9
2026-06-09 • via Nuitee