Birches Serviced Apartments

The room was completely disgusting, dirty, food on the walls, destroyed furniture etc., the worst place I have ever seen. Came in and 10 minutes later left the building. This place shouldn’t be listed on Booking. Now I am fighting for full refund as this is against any policy. The manager doesn’t reply.

Not cleaned,smell of urine.
Asked at reception for bleach.

Very dated rooms. Booked for 4 adults in one apartment and 3 in the other. The sofa beds were very old and uncomfortable. The bathrooms desperate need updating. The stains in the bath looks years old

Very worn out. Need of a good clean and refurbish. Gritty carpets, window area, in corners etc. Kitchen cabinet came off hinges and no repair whilst there.

The room was old and tatty (eg. Torn mossie screens)

I received a message that my room was not available and re-funding will be given. However, The lady did apologise for confusion and welcomed us. Especially, when you are travelling from other state and see this message upon landing at airport. This was fixed immediately when we called the property.

Katastrophale Zustände in der Anlage selbst. Die Unterkunft wird scheinbar als Sozialnotwohnung in dem Stadtteil genutzt. Es ist laut, schmutzig, das Wifi funktionierte in unserem Apartment nicht und wurde auch auf wiederholte Nachfrage nicht instand gesetzt. Unter den Betten war viel Dreck, das Apartment an sich sehr heruntergekommen und in einen seltsamen, strengen Geruch gehüllt. Es gibt keinen Aufzug, die Rezeption ist auch nicht 24/7 oder gar den Tag über besetzt. Für Familien eine Zumutung. Wir haben unseren Aufenthalt nach 3 Nächten abgebrochen. Keine Rückerstattung!

Unfortunately the bathroom needs a good scrub. The bath which you stand in to shower is very dirty . The sink and toilet need some ebow grease to clean them properly.

Room smelt damp, musty and smoky, no hot water in shower, some channels didn’t work on tv, carpets were filthy, couch smelt like ass, beds felt like sleeping on springs, loud neighbours. Worst accomodation I’ve ever stayed in. Also requested ground floor which we didn’t get and had to stay on 3rd floor with an invalid mother who could barely get up the stairs

I don’t like this place at all this is not worth at all strongly not recommended this place plz don’t wast they money

A very faded block of apartments, definitely not as modern and good looking as the pictures. Whilst everything in the apartment worked, the carpets were heavily stained, the fridges/cooker etc were old and past their best. Seemed to attract some undesirables, as the police were having to throw guests out when we arrived! The one bedroom apartment didn't have a door to the bedroom, it was open to the lounge so no privacy if you have someone using the sofa bed.

The day before our arrival date I called to secure parking at the property. I was told that can all be organised at check in the next day. I also confirmed they had a pet friendly apartment for us. Which was confirmed. At around 1030am on the day of our booking I got a text message to advise the booking was cancelled as the apartment was not available due to unforeseen circumstances! And they would organise a full refund!