Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Restaurant
Room service
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Charming ambiance
Comfortable experience
Cons:
Cleanliness issues
Room size complaints
Noise disturbances

Categories

Cleanliness
8.8
Several reviews mentioned issues with cleanliness and minor maintenance details.
Service
10
Guests frequently praised the attentive and friendly staff.
Location
9.77
The hotel is ideally situated in the city center with easy access to attractions.
Room Quality
8.81
Some complaints about room size and noise level, but generally comfortable.
Amenities
9.76
Praise for breakfast offerings and garden space.
Value for Money
9.29
Overall good value, but some minor service aspect could improve.
Food and Beverage
8.75
Reviews suggest improvements could be made to the restaurant menu.
Overall Experience
10
Generally excellent experience with high praise for service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:04

Property Description

Luxurious Colonial Boutique Hotel in the Heart of Cuenca

At Mansion Alcazar, immerse yourself in the charm of a colonial boutique hotel in Cuenca. Elegant Accommodations await with queen and king size beds, antique furnishings, and modern amenities like air conditioning and LCD TVs.

Indulge in the Exquisite Dining options - sip on fine wines in the jasmine garden or savor French cuisine at Cocotte restaurant.

Conveniently located near the airport and local attractions, Mansion Alcazar offers both tranquility and accessibility.

Book now to experience a blend of colonial elegance and modern comfort at Mansion Alcazar.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 9 years old stay for free when using an existing bed.
    Children from 10 years old to 17 years old stay for US$45 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 232 reviews
Cleanliness: 8.8
Service: 10
Location: 9.77
Room Quality: 8.81
Amenities: 9.76
Value for Money: 9.29
Food and Beverage: 8.75
Overall Experience: 10
F
Frank • solo_traveller • gb
6
For the price I paid for this five star hotel - Massively underwhelming!
Pros:

The location is perfect. The staff were incredibly friendly and professional. The breakfast was really nice too. These are the good things and I can recommend these specifically.

Cons:

The two things I hated I'll leave until last. But to start with, the room itself wasn't as large as I expected for the price I paid, the photos I saw prior to booking and also the fact that this is a five star hotel. This was a treat to myself after 6 weeks travelling around Colombia and Ecuador and a combination of staying in hostels, eco lodges and 3 star hotels. The room was not the most comfortable. Now for the two things that were awful:

1. The wifi in the rooms was absolutely shocking - non existent! I had to leave the property to arrange Uber's, check in for flights etc, really annoying.

2. There was a piano outside my room in the lobby. Some geezer in the hotel felt compelled to play this every night between 7pm - 9pm. I get up early, have breakfast and walk and explore the city. From 8pm onwards I like to relax and sleep as I am tired from travelling all day. This was impossible for me to do with my noise cancelling headphones playing music to drown out the guy playing a piano outside my door.

If this place advertised that a guy would be playing a piano outside my door every night, irrespective of if I liked it or not, I would not have dreamed of booking this hotel. Never, ever has the thought occurred to me when trying to sleep in a hotel "do you know, what would improve this experience? Yep, someone playing a loud piano outside my door". It's not for me at all.

2026-03-13 • via Nuitee
M
Maria Fernanda • family_with_children • ec
10
El personal muy amable , me encantó todo
Pros:

Todo excelente

2026-03-12 • via Nuitee
J
jimenez • couple • ec
5
Siempre me ha ido muy bien con mansión pero esta vez la verdad me pareció que hubiera estado más agusto en cualquier otr
Pros:

La ubicación y las personas que trabajan ahí hacen un muy buen trabajo

Cons:

No tenía agua caliente en mi cuarto, no servía el wifi y cuando bajé a desayunar esperé como 20 minutos y después tuve que ir a recepción para que me ayuden

2026-03-09 • via Nuitee
F
Fabricio • couple • es
9
2026-03-03 • via Nuitee
H
Heather • couple • gb
9
Stunning traditional hotel that could be absolutely perfect with small attentions to detail
Pros:

The location in the historic centre of Cuenca was perfect, and the lobby and garden were absolutely beautiful
Everywhere was so clean and the maids really cheerful
Also the team on reception were so friendly and helpful
We loved the quality and selection of food at breakfast
The face masks and hot water bottles provided in the room were thoughtful touches

Cons:

Overall it was fabulous, but only spoiled slightly by attention to small details being sometimes missing… for example all the handles on the kitchen cupboard doors in our suite came off in your hand when you opened them. There was no kettle provided for making tea in this kitchen, just a coffee maker. They provided a huge selection of sugar but no small supply of coffee. The only hook in the bathroom was hanging off the wall.
We were only given bread at breakfast some mornings and not others, and sometimes there was no yogurt or milk out for cereals. This was always rectified once we asked, but for this standard and price of hotel we would expect it to be not necessary to have to keep asking.

2026-03-03 • via Nuitee
J
Julia • couple • gb
10
Brilliant!
Pros:

It felt like home. Peaceful, elegant and little oasis in middle of old town.

Cons:

Problem with shower but staff dealt with the reporting of it extremely well.

2026-03-01 • via Nuitee
I
Ines • extended_group • pe
10
2026-02-24 • via Nuitee
O
Olivia • extended_group • ch
10
2026-01-25 • via Nuitee
R
Ravedoni • extended_group • ch
10
Pros:

Struttura pulita, accogliente, molto bella, personale attento ad ogni dettaglio

2026-01-20 • via Nuitee
N
Natalie • couple • us
10
2026-01-19 • via Nuitee
M
MICHAEL • couple • ec
10
2026-01-15 • via Nuitee
M
Marco M • family_with_children • ec
8
Pros:

La ubicacion del lugar

Cons:

El baño se escucha todo del otro lado, no tiene ducha de mano es pequeño y la televisión diminuta

2026-01-13 • via Nuitee
E
Eric • couple • it
8
2026-01-11 • via Nuitee
M
Marine • family_with_children • gb
7
Very beautiful hotel, great location but service at restaurant needs improvement
Pros:

Beautiful hotel, very good location, I loved the garden.
Service at reception was fantastic
Room was lovely, great attention to details with the mask and hot bottle in the bed.

Cons:

Service at the restaurant was appalling unfortunately, waiters were pretty much inexistant and hiding on their phone you had to walk over to them to get something.

At night, it is quite noisy if you have a room on the central square lobby, with the lobby music and later on the security guy talking and listening to stuff on his phone at 2am.

2026-01-06 • via Nuitee
A
Alan • family_with_children • ca
3
disappointed
Pros:

A special boutique hotel that is superbly decorated and maintained.

Cons:

Due to changes in plans stayed 2 nights...one in a suite and one in a standard room. The suite was comfortable and the standard room was a closet. It measured out at 120 SQ ft. with 18" between the small double bed and the wall.
When you sat on the toilet your knees hit the sink and the shower got the the TP wet......and all this for $187./night!
Lovely place but if you can't stay in a suite go elsewhere where you have a normal room size

2026-01-03 • via Nuitee
J
John • couple • ec
10
Pros:

Ubicación excelente

2025-12-26 • via Nuitee
R
Rosa • solo_traveller • es
10
Maravilloso
Pros:

Todo excelente

Cons:

Me gustó todo

2025-12-04 • via Nuitee
A
Andre • solo_traveller • ec
9
lindo en pleno centro
Pros:

su ubicacion

2025-11-27 • via Nuitee
P
PATRICIA • couple • ec
9
Beautiful and cozy hotel at downtown Cuenca
Pros:

The Room and how close walking distance was to the main downtown attractions

Cons:

They can improve a little bit the chicken in the menu

2025-11-25 • via Nuitee
Y
yu • couple • cn
10
2025-11-24 • via Nuitee