Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Restaurant
Room service
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Charming ambiance
Comfortable experience
Cons:
Cleanliness issues
Room size complaints
Noise disturbances

Categories

Cleanliness
8.8
Several reviews mentioned issues with cleanliness and minor maintenance details.
Service
10
Guests frequently praised the attentive and friendly staff.
Location
9.77
The hotel is ideally situated in the city center with easy access to attractions.
Room Quality
8.81
Some complaints about room size and noise level, but generally comfortable.
Amenities
9.76
Praise for breakfast offerings and garden space.
Value for Money
9.29
Overall good value, but some minor service aspect could improve.
Food and Beverage
8.75
Reviews suggest improvements could be made to the restaurant menu.
Overall Experience
10
Generally excellent experience with high praise for service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:04

Property Description

Luxurious Colonial Boutique Hotel in the Heart of Cuenca

At Mansion Alcazar, immerse yourself in the charm of a colonial boutique hotel in Cuenca. Elegant Accommodations await with queen and king size beds, antique furnishings, and modern amenities like air conditioning and LCD TVs.

Indulge in the Exquisite Dining options - sip on fine wines in the jasmine garden or savor French cuisine at Cocotte restaurant.

Conveniently located near the airport and local attractions, Mansion Alcazar offers both tranquility and accessibility.

Book now to experience a blend of colonial elegance and modern comfort at Mansion Alcazar.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 9 years old stay for free when using an existing bed.
    Children from 10 years old to 17 years old stay for US$45 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 232 reviews
Cleanliness: 8.8
Service: 10
Location: 9.77
Room Quality: 8.81
Amenities: 9.76
Value for Money: 9.29
Food and Beverage: 8.75
Overall Experience: 10
O
Olivia • extended_group • ch
10
2026-01-25 • via Nuitee
R
Ravedoni • extended_group • ch
10
Pros:

Struttura pulita, accogliente, molto bella, personale attento ad ogni dettaglio

2026-01-20 • via Nuitee
N
Natalie • couple • us
10
2026-01-19 • via Nuitee
M
MICHAEL • couple • ec
10
2026-01-15 • via Nuitee
M
Marco M • family_with_children • ec
8
Pros:

La ubicacion del lugar

Cons:

El baño se escucha todo del otro lado, no tiene ducha de mano es pequeño y la televisión diminuta

2026-01-13 • via Nuitee
E
Eric • couple • it
8
2026-01-11 • via Nuitee
M
Marine • family_with_children • gb
7
Very beautiful hotel, great location but service at restaurant needs improvement
Pros:

Beautiful hotel, very good location, I loved the garden.
Service at reception was fantastic
Room was lovely, great attention to details with the mask and hot bottle in the bed.

Cons:

Service at the restaurant was appalling unfortunately, waiters were pretty much inexistant and hiding on their phone you had to walk over to them to get something.

At night, it is quite noisy if you have a room on the central square lobby, with the lobby music and later on the security guy talking and listening to stuff on his phone at 2am.

2026-01-06 • via Nuitee
A
Alan • family_with_children • ca
3
disappointed
Pros:

A special boutique hotel that is superbly decorated and maintained.

Cons:

Due to changes in plans stayed 2 nights...one in a suite and one in a standard room. The suite was comfortable and the standard room was a closet. It measured out at 120 SQ ft. with 18" between the small double bed and the wall.
When you sat on the toilet your knees hit the sink and the shower got the the TP wet......and all this for $187./night!
Lovely place but if you can't stay in a suite go elsewhere where you have a normal room size

2026-01-03 • via Nuitee
J
John • couple • ec
10
Pros:

Ubicación excelente

2025-12-26 • via Nuitee
R
Rosa • solo_traveller • es
10
Maravilloso
Pros:

Todo excelente

Cons:

Me gustó todo

2025-12-04 • via Nuitee
A
Andre • solo_traveller • ec
9
lindo en pleno centro
Pros:

su ubicacion

2025-11-27 • via Nuitee
P
PATRICIA • couple • ec
9
Beautiful and cozy hotel at downtown Cuenca
Pros:

The Room and how close walking distance was to the main downtown attractions

Cons:

They can improve a little bit the chicken in the menu

2025-11-25 • via Nuitee
Y
yu • couple • cn
10
2025-11-24 • via Nuitee
A
Adriana • solo_traveller • co
8
Esta bien para estadía corta
Pros:

El servicio al cliente del hotel fue muy bueno, el personal muy atento y querido. El desayuno estuvo muy rico y creo que la ubicación es muy buena para recorrer el centro de la ciudad. Me encantó el detalle de bolista caliente en la cama!

Cons:

Escogí una habitación pequeña y la verdad si estuvo muy chiquita, el cuarto tenía un poco de humedad y al estar en el primer piso se escuchaba todo el ruido del segundo lo que hizo dificil conciliar el sueño

2025-11-19 • via Nuitee
J
jimenez • solo_traveller • ec
10
2025-11-15 • via Nuitee
C
Clotilde • couple • fr
9
Pros:

Beaucoup de charme pour cet hôtel bien central.
L’accueil de Veronica a été adorable, cherchant à apporter réponse à toutes nos questions ou demandes.
Le petit déjeuner est très bien et le jardin magnifique.
Nous avons apprécié d’avoir une chambre donnant sur le jardin.

2025-11-15 • via Nuitee
J
Jacqueline • couple • ec
10
Super recomendada!
Pros:

Todo, es un hotel boutique muy bonito , una verdadera mansión antigua con las comodidades actuales y bien cuidado con buen gusto . Muy bien ubicado en pleno centro histórico de Cuenca . La atención y servicio del personal es excelente, todos muy amables y educados . Te ofrecen detalles de bienvenida y despedida, amenities de calidad , súper desayunos, buen restaurante en las noches y un hermoso jardín .

2025-11-11 • via Nuitee
K
Kevin • family_with_children • ec
6
2025-11-08 • via Nuitee
K
Kevin • family_with_children • ec
6
Pros:

Sus áreas verdes, la ubicación y el tamaño de las habitaciones

Cons:

No me gustó el mal olor del baño a desagüe, tampoco me gustó que me dijeron que tenían ventanas insonorizadas, sin embargo se escucho todo el ruido del exterior, finalmente no me gustó que el jabón y shampoo que pusieron en los envases Loccitane no corresponden a esta marca

2025-11-08 • via Nuitee
C
Christine Charlotte • family_with_children • de
6
Pros:

Die Lage mitten in der Altstadt ist perfekt.
Der Garten eine kleine Oase zum Ausruhen .

Cons:

Die Zimmer sind sehr unterschiedlich.Mein Zimmer war im Erdgeschoss, sehr dunkel und es war sehr laut, sodass man Morgens direkt aufwachte. Es ist sehr hellhörig, sodass man die Klospülung des Restaurants hörte.

2025-10-27 • via Nuitee