Hotel Portobelo

Hotels
9.3 (2256 reviews)
Avenida Juarez, 687 , Guadalajara , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean rooms
Cons:
High restaurant prices
Noise from renovations

Categories

Cleanliness
8.6
Several reviews mention cleanliness positively, however some issues like strong paint odor were noted.
Service
10
Staff was frequently mentioned as helpful and friendly, which contributed positively.
Location
10
Multiple reviews praised the hotel's excellent location close to central amenities.
Room Quality
9.6
Rooms were noted as remodeled and comfortable, but some concerns about noise during renovations were mentioned.
Amenities
9.1
Facilities were generally satisfactory, though some limitations in services were noted.
Value for Money
9.1
Overall good value, however some guests noted that restaurant prices were high relative to quality.
Food and Beverage
8.1
Negative comments regarding the restaurant food quality impacted this score.
Overall Experience
9.9
General sentiment is very positive, though some issues were experienced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:41

Property Description

Central Location in Historic Guadalajara
Located in the heart of the historic district, Hotel Portobelo offers a convenient stay near all major tourist attractions. The hotel's proximity to Avenida Vallarta Avenue ensures easy access to a variety of dining and entertainment options.

Comfortable Rooms and Convenient Amenities
Guests can enjoy air-conditioned rooms equipped with modern conveniences such as flat-screen TVs and free Wi-Fi. With a 24-hour front desk, bar, buffet restaurant, and room service, Hotel Portobelo caters to all your needs during your stay. Additionally, take advantage of free private parking for a hassle-free experience.

Easy Access to Transportation
Conveniently located, the hotel is just a 30-minute drive from Guadalajara International Airport and the Bus Station, making travel arrangements a breeze. Experience the best of Guadalajara with a stay at Hotel Portobelo.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GDL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.3
Based on 2256 reviews
Cleanliness: 8.6
Service: 10
Location: 10
Room Quality: 9.6
Amenities: 9.1
Value for Money: 9.1
Food and Beverage: 8.1
Overall Experience: 9.9
G
Gil manuel • couple • us
9
2026-02-13 • via Nuitee
M
MARIA SALOME • family_with_children • mx
10
Pros:

Todo muy bien desde que entras hasta que sales , la atención, limpieza, comida del restaurante, las habitaciones

2026-02-12 • via Nuitee
F
Felipe • family_with_children • mx
8
Pros:

La ubicación

Cons:

El lavabo del baño estaba frecuentemente tapado

2026-02-10 • via Nuitee
J
Jose • family_with_children • us
10
2026-02-10 • via Nuitee
L
Lozano • family_with_children • mx
10
Pros:

La comodidad.

Cons:

Todo bien..

2026-02-09 • via Nuitee
L
Leticia • solo_traveller • mx
9
Me volveria a hospedar
Pros:

Ubicación muy bien.En general todo muy bien.
Servicio a habitación

Cons:

La calidad de imagen de la TV no fue buena.

2026-02-09 • via Nuitee
H
Hui hu • couple • mx
8
不错
2026-02-09 • via Nuitee
E
Etay • couple • us
6
Pros:

Nice staff

Cons:

The bed was so hard and there’s like this high frequency noise in the room. I had no idea where it was coming from.

2026-02-08 • via Nuitee
E
Emmanuel • family_with_children • mx
10
Excelente servicio de calidad y buen precio
Pros:

La atención del equipo del hotel Portobelo es excelente, todos son muy amables y atentos con sus huéspedes.

2026-01-31 • via Nuitee
G
Gutierrez • family_with_children • us
10
2026-01-30 • via Nuitee
G
Gutierrez • family_with_children • us
10
2026-01-30 • via Nuitee
P
Paola • family_with_children • mx
10
2026-01-28 • via Nuitee
P
Peter • family_with_children • mx
10
Lovely clean Hotel
Pros:

Everything lovely hotel

Cons:

I cant say anything as everything was exceptionally brilliant. I highly recommend this amazing hotel wonderful helpful staff who speak english and the food.was lovely in there restaurant. 11/10 Thank you hotel portobelo I will be returning again asap.

2026-01-27 • via Nuitee
D
Daniel • family_with_children • mx
10
Pros:

muy agradable todo limpie,a personal

2026-01-26 • via Nuitee
J
Jose • couple • mx
10
Ubicación, comodidad y buena atención.
Pros:

Limpieza, buen trato del personal, estacionamiento comodo. Buena ubiciación.

Cons:

Por ahora no tengo nada que decir.

2026-01-24 • via Nuitee
A
Anacvb • family_with_children • mx
10
2026-01-23 • via Nuitee
T
Torres Nuño • family_with_children • mx
10
Excelente
Pros:

La atención del personal

Cons:

Todo excelente

2026-01-23 • via Nuitee
A
Adolfo • family_with_children • us
10
2026-01-21 • via Nuitee
M
Meza • family_with_children • mx
10
SERVICIO DEL HOTEL
Pros:

La limpieza y la ubicación es ideal. Personal muy amable, bonitas instalaciones.

Cons:

Que no ofrecen desayuno por parte del hotel, a veces los clientes necesitan comer algo antes de salir a alguna actividad programada temprano y no hay donde desayunar cerca y temprano...6, 7 de la mañana.

2026-01-21 • via Nuitee
C
Christian Paul • family_with_children • mx
10
2026-01-21 • via Nuitee