Hotel Portobelo

Hotels
9.3 (2331 reviews)
Avenida Juarez, 687 , Guadalajara , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean rooms
Cons:
High restaurant prices
Noise from renovations

Categories

Cleanliness
8.6
Several reviews mention cleanliness positively, however some issues like strong paint odor were noted.
Service
10
Staff was frequently mentioned as helpful and friendly, which contributed positively.
Location
10
Multiple reviews praised the hotel's excellent location close to central amenities.
Room Quality
9.6
Rooms were noted as remodeled and comfortable, but some concerns about noise during renovations were mentioned.
Amenities
9.1
Facilities were generally satisfactory, though some limitations in services were noted.
Value for Money
9.1
Overall good value, however some guests noted that restaurant prices were high relative to quality.
Food and Beverage
8.1
Negative comments regarding the restaurant food quality impacted this score.
Overall Experience
9.9
General sentiment is very positive, though some issues were experienced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:41

Property Description

Central Location in Historic Guadalajara
Located in the heart of the historic district, Hotel Portobelo offers a convenient stay near all major tourist attractions. The hotel's proximity to Avenida Vallarta Avenue ensures easy access to a variety of dining and entertainment options.

Comfortable Rooms and Convenient Amenities
Guests can enjoy air-conditioned rooms equipped with modern conveniences such as flat-screen TVs and free Wi-Fi. With a 24-hour front desk, bar, buffet restaurant, and room service, Hotel Portobelo caters to all your needs during your stay. Additionally, take advantage of free private parking for a hassle-free experience.

Easy Access to Transportation
Conveniently located, the hotel is just a 30-minute drive from Guadalajara International Airport and the Bus Station, making travel arrangements a breeze. Experience the best of Guadalajara with a stay at Hotel Portobelo.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GDL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.3
Based on 2331 reviews
Cleanliness: 8.6
Service: 10
Location: 10
Room Quality: 9.6
Amenities: 9.1
Value for Money: 9.1
Food and Beverage: 8.1
Overall Experience: 9.9
E
Erika Yaret • couple • mx
10
RECOMENDADO
Pros:

LA UBICACION PARA LO QUE IBAMOS A GDL, FUE GENIAL. TIENE ESTACIONAMIENTO SEGURO, LAS INSTACIONES ESTAN NUEVAS, RECIEN REMODELADO, YA QUE HABIAMOS IDO ANTES Y NO ERA IGUAL, Y PERSONAL MUY AMABLE SIEMPRE DE RECEPCION , DE LA ENTRADA Y LIEMPIEZA , SIEMPRE VOLVEMOS

Cons:

TODO BIEN

2026-05-21 • via Nuitee
L
Laura • solo_traveller • mx
10
Pros:

.

Cons:

.

2026-05-19 • via Nuitee
E
Elvia • extended_group • us
10
Great location, the room super clean and beds very comfortable.
Pros:

Lo que más me gustó fue la limpieza y la comodidad de sus colchones y almohadas. La locación es excelente para conocer al rededor a unos pasos del hotel . El recibimiento en el hotel muy agradable.

2026-05-18 • via Nuitee
B
Bryan • family_with_children • us
10
I would stay here again
Pros:

Located in a good part of downtown

Cons:

Comfortable, clean,

2026-05-15 • via Nuitee
M
Mauricio Arzola • couple • mx
10
Pros:

Tiene estacionamiento propio de muy fácil acceso. La habitación tiene muy buena insonorización ya que los ruidos de la calle; al estar sobre una avenida principal, se reducen considerablemente. Se nota una remodelación reciente ya que la habitación parecía nueva.

2026-05-14 • via Nuitee
M
MALOSKY • solo_traveller • mx
9
2026-05-13 • via Nuitee
J
Jorge Luis • solo_traveller • mx
10
Pros:

Limpieza y comodidad

2026-05-11 • via Nuitee
J
Jorge Luis • solo_traveller • mx
10
Pros:

Todo bien

2026-05-11 • via Nuitee
D
Diana • extended_group • us
10
Pros:

very good

2026-05-11 • via Nuitee
R
Ruben • solo_traveller • mx
10
Pros:

Me gusta el trato que me dan, siempre que me hospedo.

Cons:

que el desayuno, se pueda incluir

2026-05-11 • via Nuitee
G
Glen • solo_traveller • ca
9
Great hotel and staff. Good value
Pros:

The room was comfortable and quite

Cons:

no complaints

2026-05-08 • via Nuitee
A
Anacvb • solo_traveller • mx
10
2026-05-08 • via Nuitee
J
Jair Lee • solo_traveller • mx
10
Pros:

Instalaciones y limpieza

Cons:

Recepcionistas

2026-05-06 • via Nuitee
A
ANDRES • couple • mx
9
todo ok
Pros:

todo ok

2026-05-04 • via Nuitee
A
ARTURO • couple • mx
10
2026-05-04 • via Nuitee
E
Ernesto • solo_traveller • mx
10
Excelente hotel.
Pros:

Todo en general.
Buena ubicación, instalaciones limpias, personal excelente.

2026-05-04 • via Nuitee
V
Víctor • solo_traveller • us
10
Pros:

Clean room, spacious, fresh air, modern, great location.

2026-05-03 • via Nuitee
A
alfonso victor manuel • couple • us
10
Excelente
Pros:

Todo muy limpio y muy amable el personal

2026-05-01 • via Nuitee
A
Araceli Guadalupe • solo_traveller • mx
10
Pros:

Atención, privacidad y decoración muy moderna

Cons:

El aire acondicionado tenía olor a cigarrillo y no helaba lo suficiente .

2026-04-30 • via Nuitee
K
Karen C. Vázquez Virgen • solo_traveller • mx
9
Buena ubicación. Habitación chica.
Pros:

Ubicación, la regadera y la atención del personal dentro de las instalaciones.

Cons:

La atención que me dieron vía WhatsApp por un problema con la reservación, esa atención no fue muy amable. Y además, parece que me tocó una habitación más chica que las que me han tocado en las ocasiones anteriores.

2026-04-29 • via Nuitee