SpringHill Suites Pigeon Forge

Hotels
•
SpringHill Suites
8.8 (453 reviews)
120 Christmas Tree Lane , Pigeon Forge , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast
Convenient location
Cons:
Issues with room comfort
Problems with breakfast timing
Some had negative experiences with staff

Categories

Cleanliness
8.81
The hotel was generally clean, with several mentions of cleanliness in the reviews, though some concerns about room details.
Service
9.08
Friendly and accommodating staff were frequently mentioned, although there were some complaints about specific incidents.
Location
9.12
Many reviews praised the convenient location of the hotel, making it easy to access local attractions.
Room Quality
8.27
Some reviews highlighted issues with bed comfort and room size, which impacted the overall rating.
Amenities
8.8
Guests enjoyed the amenities provided, such as the pool and breakfast, though some areas could use improvement.
Value for Money
8.76
Most guests felt the hotel provided reasonable value, despite some expecting more comfort for the price.
Food and Beverage
8.81
Breakfast received praise for variety and quality, although some guests noted timing issues.
Overall Experience
8.78
Overall, most reviews reflected a positive experience, with some minor complaints impacting the score slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:02

Property Description

Luxurious Amenities
This hotel boasts non-smoking rooms with private hot tubs, an outdoor pool, and a fitness center. Enjoy comfortable bedding with feather pillows and in-room cable TV.

Convenient Facilities
Guests have access to dry cleaning services, laundry facilities, and vending machines for snacks and cold drinks. Stay productive with a large work space, electrical outlets, and a tea/coffee maker in each room.

Nearby Attractions
Located just 2.3 miles from Dollywood and less than 2 miles from the Comedy Barn Theater, this hotel is the perfect choice for entertainment seekers. Gatlinburg is only a 10-minute drive away.

Book your stay at SpringHill Suites Pigeon Forge now to experience luxury and convenience at its best.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Housekeeping is offered every other day.

Please inform guests that we are currently undergoing extensive renovations in order to elevate their future stays. Renovation work is typically scheduled from 8 a.m. until 4:30 p.m. Monday-Friday.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 453 reviews
Cleanliness: 8.81
Service: 9.08
Location: 9.12
Room Quality: 8.27
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 8.78
D
Danny • couple • us
10
2026-01-30 • via Nuitee
D
David • couple • us
9
Over all would stay again
Pros:

Clean and comfortable and spacious room. Breakfast was good as well.

Cons:

Faster response from front counter staff. Acknowledge a guest when they are the only one standing there so they know they are not being ignored.

2026-01-20 • via Nuitee
S
Sharon • family_with_children • us
10
One of the best properties I’ve visited so far this yr out of 3 vacations
Pros:

The staff was wonderful, courteous and attentive to needs.

Cons:

There wasn’t anything in particular that I didn’t like about the property.

2026-01-19 • via Nuitee
K
Kerry • family_with_children • us
5
Decent hotel for value. Will not stay again due to cost to charge EV at hotel.
Pros:

The outdoor pool was great. The hotel was very clean. Coffee available around the clock was also a nice amenity. Room was pretty clean. Breakfast got busy at times and food wasn’t always available. I appreciate the front desk guy stepping in to help. Location was great.

Cons:

First off the EV charger was a paid service and not only that but outrageously expensive. Very difficult to get working as well. This alone will prevent me from coming back. All other hotels in the area offer this for free. As an EV owner I rely on this more than you realize. Second the shower has black mold particularly around the soap dispensers. The bed was very uncomfortable for some reason and the pillows were even worse.

2026-01-19 • via Nuitee
J
Jackson • couple • us
8
Pros:

Location

2026-01-19 • via Nuitee
E
Erin • couple • us
9
Enjoyed it enough we booked our next stay already
Pros:

Clean rooms. Friendly staff

Cons:

Bad pillows

2026-01-08 • via Nuitee
J
Joe B Wilson • family_with_children • us
9
2026-01-07 • via Nuitee
L
Larry • couple • us
10
2026-01-05 • via Nuitee
T
Tony • family_with_children • us
10
Pros:

Service was good. Breakfast was awesome

Cons:

Na

2026-01-03 • via Nuitee
T
Trilby • family_with_children • us
9
Pros:

The hotel was very clean and the night staff was very friendly and check in.

Cons:

Breakfast over at 930 was tough especially on weekends it should be available till 10.

2025-12-29 • via Nuitee
J
Jason • family_with_children • us
10
Pros:

Everything was wonderful!!

2025-12-27 • via Nuitee
S
Silvera • family_with_children • us
10
Vacaciones maravillosas
Pros:

Confortable, muy limpio y desayuno excepcional

Cons:

Todo fue fantástico

2025-12-26 • via Nuitee
K
Karole • couple • us
10
2025-12-14 • via Nuitee
A
Ashley • family_with_children • us
4
Pros:

Location was good, it was clean

Cons:

The beds were awful, the hardest bed I have slept on, we did not sleep any, the pillows were flat and small. The room was small for a suite, there was no plug for our phones close to the bed. There wasn't enough washcloths for the amount of people staying in the room. The ice machine on our floor didnt work. For what it cost a night I was expecting a better night's sleep and better options.

2025-12-14 • via Nuitee
C
Cathy • couple • us
10
Pros:

Friendliness of the staff. They were always smiling and appeared to be happy. The location and parking is great.We really enjoyed the hot coffee especially since it was so cold and rainy outside.

2025-12-06 • via Nuitee
E
Edwards • couple • us
9
2025-12-04 • via Nuitee
B
Brooke • couple • us
9
2025-11-17 • via Nuitee
D
Dexter • couple • us
10
We had a great time and a great stay with outstanding service.
Pros:

It was clean. The front staff was pleasant. It was located in a very convenient spot close to all of the restaurants.

Cons:

The mattress was not as comfortable as I wish it could’ve been. It may need to be replaced.

2025-11-17 • via Nuitee
A
Anita • extended_group • us
9
the stay was great. very friendly staff
2025-11-12 • via Nuitee
J
Joan • couple • us
8
A chain hotel with deservedly good reputation. Very adequate for our needs on this occasion.
Pros:

Everything was adequate and what you would expect in a chain hotel. Noting stands out as either exceptional or in need of imporvement.

Cons:

Nothing. Everything was OK.

2025-11-07 • via Nuitee