Sheraton Brooklyn New York

Hotels
•
Sheraton
7.4 (3632 reviews)
228 Duffield Street , Brooklyn , us

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Children allowed
Pets allowed

Facilities

Nightclub
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Comfortable beds
Friendly staff
Cons:
Cleanliness issues
Poor service experiences
Outdated facilities

Categories

Cleanliness
5.85
Reports of dirty bathrooms and unclean linens.
Service
8.35
Staff friendliness noted, but some instances of poor service.
Location
9.35
Consistent positive feedback about the location.
Room Quality
7.35
Rooms generally comfortable, but reports of maintenance issues.
Amenities
6.85
Noted absence of advertised amenities and outdated facilities.
Value for Money
6.35
Perception of high prices relative to quality received.
Food and Beverage
7.35
Limited breakfast options and concerns about food quality.
Overall Experience
7.75
Mixed feelings with both positives and negatives emphasized.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:13

Property Description

Luxurious Accommodations
The Sheraton Brooklyn New York offers a modern stay with 42-inch flat-screen TVs, iPod docking stations, and Starbucks coffee makers in every room.

Convenient Amenities
Guests can enjoy the convenience of a 24-hour fitness center, a business center, and an on-site Starbucks outlet in the lobby.

Prime Location
Located near MetroTech Center and the subway station, with attractions like Barclays Center, Long Island University-Brooklyn Campus, and Brooklyn Academy of Music in close proximity.

Experience comfort, convenience, and a prime location at the Sheraton Brooklyn New York. Book your stay now!

Important information:

Guests must be 21 years of age or older to check-in.

Credit card used at time of booking must be presented at time of check-in.

Please note, for 'Breakfast Included Rates', breakfast is available for 2 adults only. Additional guests are subject to a surcharge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 14.95 per 24 hours.

Location

Guest Reviews

7.4
Based on 3632 reviews
Cleanliness: 5.85
Service: 8.35
Location: 9.35
Room Quality: 7.35
Amenities: 6.85
Value for Money: 6.35
Food and Beverage: 7.35
Overall Experience: 7.75
N
Nutter • family_with_children • us
4
2026-03-21 • via Nuitee
A
Avraham • couple • il
1
2026-03-20 • via Nuitee
D
Danielle • solo_traveller • us
10
It was nice & peaceful.
Pros:

The friendly staff, cleanliness & order of room, quick assistance when I had an issue w/ connecting to Netflix & although rooms are very close, the surrounding was nice & quiet.

Cons:

Everything was fine.

2026-03-20 • via Nuitee
S
Sherlin • solo_traveller • us
10
2026-03-20 • via Nuitee
J
jomokenyatta • couple • us
10
2026-03-20 • via Nuitee
T
Tommaso • family_with_children • it
8
Pros:

Il personale molto disponibile, sono stati veramente accomodanti in parecchie occasioni.

Cons:

Non si riusciva a regolare la temperatura della stanza

2026-03-20 • via Nuitee
C
Cassiano • family_with_children • br
9
Muito boa. Quase excelente.
Pros:

Conforto.

Cons:

Nos dias 10 e 11 de março fez 21 graus em NY. O condicionamento de ar estava em sistema inverno e estava super quente, 83 graus farenheit. Apesar de pedir para alterar, o funcionário responsável disse que não poderia mudar, que não tinha permissão. Nesses dias, foi bastante desconfortável por causa da temperatura.

2026-03-19 • via Nuitee
C
clarica • couple • us
10
2026-03-19 • via Nuitee
V
viri • couple • us
8
2026-03-18 • via Nuitee
N
Narmina • couple • ru
7
2026-03-18 • via Nuitee
A
ashlee • extended_group • us
1
We wanted a nice ambience for my bestfriend birthday and this hotel don’t do it justice
Pros:

Didn’t like anything about the property

Cons:

The room was dirty when we got our first room , toilet dirty , tub dirty , bed dirty and someone left there razor in the tub so no one cleaned the room before we got there . The rooftop isn’t open until may they should say that on the site .

2026-03-18 • via Nuitee
A
Aisha • couple • us
10
2026-03-17 • via Nuitee
A
Ann • couple • us
5
2026-03-17 • via Nuitee
P
Paul • solo_traveller • za
7
Comfort in Brooklyn
Pros:

If you want Brooklyn, it’s convenient

Cons:

Food options were limited

2026-03-17 • via Nuitee
P
PINAR • extended_group • tr
3
Pros:

kahvaltı yoktu bıle

2026-03-17 • via Nuitee
S
sandra • couple • mx
8
Great
Pros:

Location and convenience. Room is great

Cons:

No one to help with bags and lobby very cold

2026-03-16 • via Nuitee
S
sandra • couple • mx
8
Great
Pros:

Location and convenience

Cons:

No one to help with luggage and lobby very cold

2026-03-16 • via Nuitee
S
Stephen • family_with_children • gb
6
2026-03-15 • via Nuitee
G
Giuseppe • family_with_children • de
10
Got a great price for a last-minute night stay and it was great!
Pros:

We got a room for a night in a whim due to a flight cancellation and we were able to get a very affordable rate here on booking.com. Great location, helpful staff, and clean spacious room with great views.

Cons:

No complaints!

2026-03-14 • via Nuitee
S
Solomon • family_with_children • us
9
Cons:

Needs fixing

2026-03-13 • via Nuitee