Sheraton Brooklyn New York

Hotels
•
Sheraton
7.4 (3997 reviews)
228 Duffield Street , Brooklyn , US
+1 718-855-1900

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Children allowed

Facilities

WiFi available
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Comfortable beds
Friendly staff
Cons:
Cleanliness issues
Poor service experiences
Outdated facilities

Categories

Cleanliness
5.85
Reports of dirty bathrooms and unclean linens.
Service
8.35
Staff friendliness noted, but some instances of poor service.
Location
9.35
Consistent positive feedback about the location.
Room Quality
7.35
Rooms generally comfortable, but reports of maintenance issues.
Amenities
6.85
Noted absence of advertised amenities and outdated facilities.
Value for Money
6.35
Perception of high prices relative to quality received.
Food and Beverage
7.35
Limited breakfast options and concerns about food quality.
Overall Experience
7.75
Mixed feelings with both positives and negatives emphasized.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:13

Property Description

Luxurious Accommodations
The Sheraton Brooklyn New York offers a modern stay with 42-inch flat-screen TVs, iPod docking stations, and Starbucks coffee makers in every room.

Convenient Amenities
Guests can enjoy the convenience of a 24-hour fitness center, a business center, and an on-site Starbucks outlet in the lobby.

Prime Location
Located near MetroTech Center and the subway station, with attractions like Barclays Center, Long Island University-Brooklyn Campus, and Brooklyn Academy of Music in close proximity.

Experience comfort, convenience, and a prime location at the Sheraton Brooklyn New York. Book your stay now!

Important information:

Guests must be 21 years of age or older to check-in.

Credit card used at time of booking must be presented at time of check-in.

Please note, for 'Breakfast Included Rates', breakfast is available for 2 adults only. Additional guests are subject to a surcharge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Location

Guest Reviews

7.4
Based on 3997 reviews
Cleanliness: 5.85
Service: 8.35
Location: 9.35
Room Quality: 7.35
Amenities: 6.85
Value for Money: 6.35
Food and Beverage: 7.35
Overall Experience: 7.75
Y
Yosef • solo_traveller • il
9
Pros:

All was clean and nice, the stuff was very kind. Room was cleaned each day and refiled what was missing

2026-09-19 • via Nuitee
V
Vahid • solo_traveller • us
10
2026-09-19 • via Nuitee
E
Ellis • solo_traveller • gb
9
Pros:

great hotel in a great location

2026-09-16 • via Nuitee
V
Victor • couple • il
8
Cons:

Breakfast

2026-09-15 • via Nuitee
S
Samantha • solo_traveller • bb
9
Pros:

Location

2026-09-15 • via Nuitee
T
Tina • solo_traveller • us
5
Pros:

The staff was very friendly and the location of the hotel is great.

Cons:

There was the smell of pot in the hall on my floor(6) almost every time, and one time when I came back to my room the smell was in my room also. It was very unpleasant and if my stay had been longer I would’ve moved to another hotel.

2026-09-14 • via Nuitee
C
Crystail • family_with_children • us
10
Beautiful
Pros:

Didn't get a chance to eat but all the other services was nice

2026-09-13 • via Nuitee
H
Héctor Enrique • solo_traveller • co
10
Revisar sanidad
Pros:

La habitación muy cómoda y limpia

Cons:

La habitación en algunos momentos tenía mosquitos pequeños un poco desagradable

2026-09-13 • via Nuitee
K
Kawsarlul • couple • gb
10
10/10 would recommend
Pros:

The property was in a good location, the rooms were clean and the staff were so nice and accommodating. Especially David, Danny and Shaheed, they made our stay so much more enjoyable, anything we needed help with they were so quick to help us without hesitation, so friendly and professional!!

2026-09-12 • via Nuitee
A
Ajjai • couple • gb
5
Average hotel. Overpriced.
Pros:

Over priced and facilities were average. Expected more. Breakfast was basic.

Cons:

Overpriced for what you get

2026-09-10 • via Nuitee
R
Reggioni • couple • us
10
Pros:

Nice location good value.

Cons:

Great place

2026-09-10 • via Nuitee
B
Bolanle • solo_traveller • gb
7
2026-09-10 • via Nuitee
L
Lanaysia • couple • us
4
Probably won’t be back.
Pros:

Great Location !

Cons:

Room didn’t look clean, toilet didn’t look clean, pillows were horrible !!!

2026-09-09 • via Nuitee
A
Andrea • couple • it
8
2026-09-09 • via Nuitee
I
Ingrid • couple • br
5
Não vai eles cobram 2x
Pros:

Não vão, eles cobram 2x

Cons:

Eles cobram duas vezes e não devolvem!!

2026-09-08 • via Nuitee
G
Grachelle • family_with_children • tt
9
It was really good,excellent service and I will definitely come again
Pros:

Welcoming staff and kept clean

Cons:

Pool closes to early
They should have open front restaurant where the chiney diner is

2026-09-08 • via Nuitee
O
Obeid • couple • us
10
Amazing, clean, and good location.
Pros:

Everything except the elevator

Cons:

Elevators

2026-09-07 • via Nuitee
G
Giada • couple • it
8
Ottimo rapporto qualità/prezzo
Pros:

La posizione ‘ fantastica!!tanta scelta di linee metro per andare ovunque

Cons:

Non funzionava la ventola del bagno

2026-09-07 • via Nuitee
J
Ju Chen • extended_group • tw
5
整體舒適度還可以
Pros:

員工很有耐心

Cons:

水壓不穩，熱水忽冷忽熱

2026-09-07 • via Nuitee
J
John • solo_traveller • gb
7
2026-09-06 • via Nuitee