Comfort Inn & Suites Chesapeake - Portsmouth

The rooms are horrible, they smell, the chairs are all stained up the carpet is dirty. The bed sheets had hair throughout.

The staff’s attitude and mannerisms. They gotten upset because I informed them that our sheets were covered in pissed stains and that we would like them changed. The managed snatched the key card from me and the housekeeper looked like she didn’t want to change the sheets

Dear Customer Relations,

I am writing to formally express my dissatisfaction regarding my family’s recent stay at the Comfort Inn in Chesapeake, Virginia, from June 19–21, 2026. This was, without question, the most unpleasant hotel experience my family has ever encountered.

My husband, Nathan Hillman, made a reservation for six guests. Due to limited hotel availability in the area that weekend, this property was one of the few options available. Had alternative accommodations been available, we would have left immediately upon arrival.

While the property itself appeared outdated, our primary concern was not the age of the hotel but rather the unacceptable lack of cleanliness, maintenance, and basic guest accommodations.

Upon arrival, there appeared to be only one employee working. Although he was courteous and professional throughout our stay, it was evident that he was overwhelmed and lacked adequate support. As a result, the check-in process took an excessive amount of time.

After finally receiving our room keys, we discovered they did not work. After going down to the front desk worker 4 times, we were informed that the batteries in the door lock had died, requiring a front desk employee to accompany us and manually open the room door each time we needed access. This was a significant inconvenience throughout our stay.

Once inside the room, we were shocked by its condition. The room was visibly dirty and appeared not to have been properly cleaned between guests. The bedding contained hair and debris, leading us to question whether the sheets had even been changed. The floors were dirty, and numerous surfaces including the tables, couch, headboard, refrigerator, and bathroom were unclean. The toilet, in particular, appeared not to have been cleaned at all.

Additionally, despite having six registered guests, the room contained only two bath towels and two hand towels. This falls far below reasonable expectations for a reservation of this size.

It was dirty. There wasn’t any parking. It was located next to a homeless camp. We found mouse poop, dead bugs, and it looked like blood on our box springs.

I didn’t like quite a few things. Let’s start off with the fact that our sheets were dirty upon our arrival. The owner (I’m assuming) came up to change the bedding himself and apologized for the inconvenience. Cool. We try to run a bath for our children, the bath tub doesn’t even stop up. The stopper is broken. It also doesn’t fully drain to the tub not being installed with a slight incline. We had to use grocery bags to stop up the tub. There was also some mold on the ceiling that was painted over. We wake up excited to try the breakfast. I don’t even think you could consider this breakfast. There’s only one pan of eggs. No type of meat or other source of protein. Lukewarm yogurt. Stale bread and muffins. Cereal and the milk is stored in one big jug alongside the yogurt in the lukewarm fridge. No cartons. No expiration dates. No time of preparation. There’s a waffle maker and most of the waffle batter is empty. You have to tip the machine forward to squeeze barely enough to fill up the waffle iron. We ended up having to somewhere for breakfast. Multiple guests complained to the front desk about the lack of food and were all encouraged to complain to the owner who was nowhere in sight. Our second night at the hotel was somehow worse than the first. The air conditioning unit in the bedroom stops working. It was entirely too warm for two toddlers to sleep comfortably so they did not get adequate rest. The lights were blinking all night long and we also discovered that a door in our hotel room leads directly to the hotel room beside ours. The guests in the next room must have made the same discovery as we got a few knocks from their side. I will attach some photos. This review is not being written with ill-intent, but to warn others traveling and looking for a nice spot to settle down during your stay in VA. The amount of corners that are being cut at this hotel is astounding for what you are paying. I have more photos but it will only let me put four.

It’s a little outdated

The whole place is just nasty. From the parking lot, there were people just burning stuff on the ground and the environment was dirty. Inside was worse, smells horrible, extremely dirty carpets and chairs. Rooms have a funky smell. Has made me reconsider ever booking at comfort inn ever again Hated every minute I was there. Could not even bring myself to eat breakfast there.