Comfort Inn & Suites San Bernardino

Hotels
•
Comfort
6.9 (413 reviews)
450 North Sperry Drive , Colton , US
+1 909-825-9100

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Location (mentioned as a pro by multiple guests)
Pool
Comfortable bed (mentioned in a positive review)
Some guests found the property clean and staff helpful
Good value/price
Cons:
Very poor cleanliness (hair on towels, smells, dirty rooms)
Rude/front-desk staff and mishandling of belongings
Room defects (old furniture, holes in bedding, broken locks, leaks)
Roaches and other pests
Unsafe/dangerous neighborhood, people smoking/fighting
Terrible breakfast
Broken jacuzzi and washer issues

Categories

Cleanliness
2.5
Consistently poor in multiple reviews: black hairs on towels, very dirty rooms, strong odors, bedding with holes, food remnants in corridors and reports of roaches.
Service
8.5
Mixed reports: several strong complaints about rude, condescending front-desk staff and mishandling of guests' belongings, but a few reviews specifically praised the staff. Service appears inconsistent with isolated but impactful negative incidents.
Location
9
Split feedback: some reviewers listed location as a pro (convenient), while others described the neighborhood as unsafe or having homeless presence. Overall useful/proximate location for some travelers despite safety concerns.
Room Quality
3.5
Multiple reports of poor room condition: very old furniture, leaking shower/ceiling water, broken door lock, holes in bedding and infestations (roaches) leading to room changes or refunds.
Amenities
9
Amenities are present and attractive for budget travelers (pool cited several times); some issues noted (jacuzzi not working, washer problems) but overall core amenities (pool, basic facilities) are available and used as positives.
Value for Money
9.5
Perceived good value by some guests: at least one direct comment 'for the price is good' and several stays reflect budget-oriented expectations being met despite shortcomings.
Food and Beverage
4
Multiple comments calling the breakfast terrible; little positive food/beverage feedback beyond its availability, so quality is rated below average.
Overall Experience
9.2
Highly variable guest experiences: several guests reported leaving upon check-in due to condition and smell and many described safety/service issues, while a minority reported clean, comfortable stays. Overall experience appears inconsistent across stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Luxurious Amenities

This hotel in Colton, California boasts a gym, outdoor pool with a spacious sundeck, and rooms featuring free Wi-Fi and flat-screen TVs. The stylishly decorated rooms also include cable TV, a work desk, and a coffee maker. Suites go a step further with a microwave and refrigerator for added convenience.

Convenient Services

Guests can start their day with a delicious continental breakfast that includes hot waffles. Additionally, the hotel offers a business center for those needing to stay productive while traveling. Free newspapers in the lobby ensure you stay informed during your stay.

Nearby Attractions

Located just 2 miles from San Bernardino Valley College, this Comfort Inn is also a short drive from the National Orange Show Events Center, San Bernardino History & Railroad Museum, and San Manuel Amphitheater. Book your stay now and experience comfort and convenience in Colton.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Guest Reviews

6.9
Based on 413 reviews
Cleanliness: 2.5
Service: 8.5
Location: 9
Room Quality: 3.5
Amenities: 9
Value for Money: 9.5
Food and Beverage: 4
Overall Experience: 9.2
K
Katelynn • couple • us
1
Horrible
Pros:

Location

Cons:

Staff was rude. There were black hairs all over the bathroom and towels. Room was very very dirty

2026-10-31 • via Nuitee
M
Maricela • family_with_children • us
5
Pros:

It was clean

Cons:

My tv was not working was disappointed ☹️

2026-10-29 • via Nuitee
W
Wanga Changa • family_with_children • us
10
Pros:

I like everything about this property the staff was great!! The place was clean and neat 😀

Cons:

The only thing I really didn't like about this property is that they are not pet friendly!!!!!

2026-10-26 • via Nuitee
R
Ramirez chavez • family_with_children • us
10
2026-10-25 • via Nuitee
T
Thomas • couple • ch
5
2026-10-23 • via Nuitee
S
Sergio • solo_traveller • us
1
Once we checked in, we went to the room. We saw how disgusting it was. We asked for a refund and absolutely left. It was
Pros:

Nothing

Cons:

It was absolutely disgusting. It smelled. The furniture was super old. The bedding had holes. It was in a horrible location and it smelled absolutely disgusting

2026-10-20 • via Nuitee
M
Marcela • solo_traveller • us
10
2026-10-12 • via Nuitee
E
Eder • solo_traveller • sg
1
Horror Hotel
Pros:

Niente

Cons:

Sporco molto sporco dentro cera molta gente che fumava erba e sembravano pericolosi.puzza dentro la stanza.la doccia perdeva acqua.dal tetto usciva acqua.resti di cibo nel corridoio. Una persona di colore senza maglia ha bussato alla mia porta alle 5 di mattina ma non ho aperto perche era evidentemente drogato.

2026-10-11 • via Nuitee
L
Luv2laugh45 • solo_traveller • us
10
Pros:

I like the cleaness of the rooms

Cons:

washer machine

2026-10-11 • via Nuitee
C
corvell • couple • us
1
Dangerous
Cons:

Not a good neighborhood

2026-10-11 • via Nuitee
J
Juan • solo_traveller • us
1
Pros:

Norhing

Cons:

People smoking fighting then the lights went off and they wouldn't turn on

2026-10-11 • via Nuitee
P
Paul • solo_traveller • us
8
Nice stay
Pros:

Comfortable bed

Cons:

Breakfast was terrible!

2026-10-08 • via Nuitee
L
lambey • couple • us
10
2026-09-18 • via Nuitee
S
Scott • solo_traveller • us
1
Pros:

Location, pool, breakfast.

Cons:

Staff were rude and not professional. Manager and housekeeping packed up my belongings and my kids belongings while we were at church and put half of our stuff in a separate room and rest left

2026-09-18 • via Nuitee
M
Marcin • couple • pl
7
Cons:

Broken door lock.

2026-09-16 • via Nuitee
F
Freddie • solo_traveller • us
10
2026-09-11 • via Nuitee
L
Lakisha • couple • us
5
Was ok, but won’t stay again
Pros:

The rooms were spacious. The bed was comfortable

Cons:

The air conditioner was in poor condition with hot California weather. Had roaches in our room. We had to change rooms. Was in an area with some homeless people sleeping on the sidewalk in front of motel.

2026-09-10 • via Nuitee
J
Justin • extended_group • us
7
2026-09-10 • via Nuitee
E
Edward • extended_group • us
1
Rude employees, terrible customer service, and the front desk person was a gaslighter trying to say she called me when s
Pros:

Nothing, the rude front desk person was condescending and uncouth as all can be. She was not very welcoming and when we got there to check in she said she had gave my room to another person. NEVER ONCE did I receive a call from her to tell me my room was about to get cancelled and she stated she called. I have absolutely no missed calls from this place what so ever. She tried saying she called me AFTER she turned down one of my friends who was staying with us for parking and she sent her to another hotel. She didn’t call at all.

Cons:

As mentioned above, rude and condescending staff. As she told me my room was cancelled she WAS SMILING ABOUT IT, then I told her we drove from 8 hours away and she told me “that’s not my problem, and your room was cancelled”. This was after I told her we had driven down 8 hours. Even though on bookings it said “payment due at property”. What is weird is that when I show up to pay I’m turned away. She also told me that it was canceled due to non payment, then told me I missed my check in time at 5 and no where online and even on the hotels website does it state that 5pm is the deadline to check in, it actually says otherwise so I suggest that the staff know their own policies before sounding dumb quoting them especially if they’re incorrect. I get it she’s overweight and might be mean because that’s just her personality but if you’re that bitter about life, she shouldn’t work in customer service, she is straight trash.

2026-09-07 • via Nuitee
A
Amador • family_with_children • us
1
Pros:

Nothing

Cons:

Everything so many people smoking didn’t feel safe gang members inside loud music

2026-08-31 • via Nuitee