Best Western Decatur Inn

Hotels
•
Best Western
8.3 (482 reviews)
600 W Hale Ave , Decatur , US
+1 217-615-3780

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly and accommodating staff
Excellent, convenient location
Decent breakfast options for many guests
Spacious rooms/suites (when applicable)
On-site snacks/safe/working TVs
Cons:
Pool issues: smell, cloudy, skin irritation and limited hours/closures
Uncomfortable mattresses/beds
Inconsistent breakfast quality (minimal offerings, some items missing or low quality)
Billing/payment/refund dispute and one manager incident
Occasional cleanliness/maintenance issues (dead roach reported, noisy elevator, shower handrails missing)
Suite kitchens lacking basic utensils/plates

Categories

Cleanliness
8.7
Generally praised as very clean in multiple reviews (rooms, lobby); isolated issues reported (a dead roach by the elevator) and some complaints about pool cleanliness/cloudiness.
Service
9
Staff repeatedly described as friendly, helpful and accommodating (e.g., late checkout for an ill guest); however there is one notable negative incident involving a manager and a payment/refund dispute.
Location
9.8
Consistently described as excellent/next to everything, close to the highway and very convenient for guests — a clear strength in the reviews.
Room Quality
7.5
Rooms are often called clean and comfortable and some suites are spacious, but multiple guests reported poor mattresses/bed comfort, missing kitchenware in suites, shower handrail absence and occasional TV/elevator issues.
Amenities
7.3
Mixed-to-negative feedback: pool was liked by some but several reports of unpleasant smell, cloudy water, skin irritation and limited pool hours/closures; elevator noise and missing in-suite kitchen items also lowered this score.
Value for Money
7.4
Several guests felt the rooms were overpriced or not good value; others found the breakfast reasonable. A few billing/refund problems also negatively impacted perceived value.
Food and Beverage
7.8
Breakfast received mixed reviews — praised by many for selection (eggs, sausage, yogurt) but criticized by others as minimal, with complaints about grey-looking eggs, dry bread, missing items (waffles/bacon) and early-morning coffee availability.
Overall Experience
8.9
Overall stays are described as pleasant with many guests saying they'd return (clean rooms, helpful staff, great location), tempered by intermittent service/billing incidents and amenity/room-quality drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Luxurious Amenities
Indulge in our indoor swimming pool and hot tub, perfect for relaxation after a long day of travel. Enjoy complimentary Wi-Fi and a delicious hot breakfast to start your day right.

Comfortable Accommodations
Each room at Baymont Inn and Suites Decatur features a flat-screen TV, coffee-making facilities, a fridge, and a microwave. Stay in a non-smoking room for a refreshing stay.

Convenient Services
Experience our 24-hour reception, business center, gym, and on-site launderette for all your needs. Benefit from our proximity to Texas Motor Speedway and Dallas/Fort Worth International Airport.

Book now for an unforgettable stay at Baymont Inn and Suites Decatur!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Guest Reviews

8.3
Based on 482 reviews
Cleanliness: 8.7
Service: 9
Location: 9.8
Room Quality: 7.5
Amenities: 7.3
Value for Money: 7.4
Food and Beverage: 7.8
Overall Experience: 8.9
M
Meaux • couple • us
9
2026-11-01 • via Nuitee
A
Anthony • extended_group • us
10
2026-10-30 • via Nuitee
H
Herlinda • solo_traveller • us
10
I would have stayed another night.
Pros:

I liked everything about it, it was clean, the layout, the TV worked, it had a safe, plenty of towels, great customer service, lots of snacks, and the breakfast was very reasonable. The location was excellent, next to everything.

2026-10-29 • via Nuitee
J
Jeff • couple • us
10
2026-10-26 • via Nuitee
S
Sandra • extended_group • us
10
Great staff,mgr and afternoon clerk
Pros:

Ok was terrible
Need more choices of meat would be nice not crazy about the pancake machine would love waffles

2026-10-26 • via Nuitee
L
Lynda • solo_traveller • us
9
Pros:

Room was clean and comfortable. Breakfast was great.

Cons:

Saw a roach (dead) by the elevator in the lobby.

2026-09-14 • via Nuitee
J
Josh • solo_traveller • us
8
Good location not a good value
Pros:

Good location.

Cons:

Bed was uncomfortable and room was over priced

2026-09-14 • via Nuitee
D
Deanna • solo_traveller • us
10
Pros:

Very clise to highway but surprisingly quiet in the room.

Cons:

The TV did have instructions so took a minute to figure out channels.

2026-09-12 • via Nuitee
B
Blanca • couple • us
9
2026-09-04 • via Nuitee
K
Kimberley Salinas • solo_traveller • us
10
2026-09-03 • via Nuitee
B
Brian Levi • solo_traveller • us
8
2026-08-28 • via Nuitee
M
Michael • couple • us
9
2026-08-18 • via Nuitee
M
Mary • family_with_children • us
8
Good
Pros:

Clean rooms and staff was super nice! The location is amazing! I would stay here again for the location alone.

Cons:

Breakfast was not like other Best Westerns, it was very minimal. The pool not only smelled so bad like chemicals, it's indoor so we gave it the benefit of doubt, but it literally burned our skin.

2026-08-12 • via Nuitee
C
Cassidy • family_with_children • us
10
2026-08-03 • via Nuitee
K
Karhy • couple • us
10
My husband has stage 4 cancer. They allowed him to stay in the room a little longer than check out.
Pros:

Pleasant personal. Very clean.

Cons:

Missed my waffle and bacon.

2026-07-21 • via Nuitee
B
Becky • solo_traveller • us
7
2026-07-20 • via Nuitee
K
Kimberly • family_with_children • us
8
Room was great, service was great, overall a very pleasant experience.
Pros:

Breakfast was good, appreciate the option of egg and sausage as opposed to just pastry, cereal, pancake. Location was just where we needed it to be.

Cons:

The pool was pretty cloudy- pretty off-putting.

2026-07-16 • via Nuitee
M
Miranda • family_with_children • us
10
Pros:

I loved the pool!

Cons:

Nothing that I can think of! 🤗

2026-07-13 • via Nuitee
K
Kimberly • couple • us
10
2026-07-06 • via Nuitee
G
Gale • couple • us
8
2026-07-06 • via Nuitee