Grand Hotel Piazza Borsa

Hotels
8.5 (592 reviews)
Via Dei Cartari 18 , Palermo , it

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Spacious rooms
Cons:
Issues with room odors
Maintenance problems
Limited evening dining options

Categories

Cleanliness
7.64
Some rooms had issues with odors and maintenance; overall cleanliness needs improvement.
Service
9.11
Staff were noted as friendly and helpful, contributing positively to the overall experience.
Location
9.15
Excellent location close to major sights and restaurants, as highlighted in multiple reviews.
Room Quality
8.1
Rooms were spacious and comfortable, but some issues like odor and maintenance were noted.
Amenities
8.63
Good amenities, though some expected items like body lotion were missing.
Value for Money
8.59
Generally considered fair value, but some reservations about the quality relative to the price.
Food and Beverage
8.14
Breakfast received good reviews, but limited evening dining options were noted.
Overall Experience
8.61
Overall a positive experience, but with areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 17:24

Property Description

Luxurious Accommodation

The Grand Hotel Piazza Borsa offers elegant rooms equipped with modern amenities, including air conditioning and free Wi-Fi. Guests can enjoy a touch of luxury with the provided courtesy line, ensuring a comfortable stay.

Dining and Entertainment

Indulge in a variety of dining options at the hotel's numerous restaurants, promising a culinary experience to remember. Experience the charm of the ancient cloister transformed into a venue for concerts and events, adding a cultural touch to your stay.

Prime Location

Conveniently located in central Palermo, just a short stroll from the picturesque harbour and the Baroque square of Quattro Canti, the Grand Hotel Piazza Borsa is the perfect choice for travelers looking to explore the city's historic treasures.

Book now to experience the perfect blend of luxury and culture at Grand Hotel Piazza Borsa!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMO

Location

Guest Reviews

8.5
Based on 592 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
J
Jose couple lu
9
2026-08-28 via Nuitee
J
Joachim solo_traveller de
9
Pros:

Great room
Perfect situated
Good breakfast

Cons:

Bathroom was just cleaned up on request
Air condition very noisy, concierge did not solved issue

2026-08-28 via Nuitee
M
Maria Rosaria couple it
10
2026-08-27 via Nuitee
L
lorenzo solo_traveller it
9
2026-08-25 via Nuitee
O
Odv family_with_children fr
9
Pros:

très bel hôtel, très bel emplacement et personnels disponibles et souriant

2026-08-24 via Nuitee
V
Vincenzo couple us
10
2026-08-22 via Nuitee
J
Jennifer couple us
10
Excellent, exceptional, what place I would go back to time and time again
Pros:

I had an excellent stay at the Grand Hotel Piazza Borsa. The location is fantastic—close to shops, restaurants, and many of Palermo’s main points of interest, making it very convenient for exploring the city.

The hotel is very clean and has true Italian charm and character, which made my stay feel authentic and special. The staff were friendly, helpful, and welcoming throughout my stay. They were also extremely helpful in arranging a private car service and tour for me, which made exploring the area so much easier and more enjoyable.

The breakfast was excellent, with a wide variety of choices, and the breakfast staff were attentive and helpful.

Overall, I truly enjoyed my stay and would definitely recommend this hotel to anyone visiting Palermo. It’s a wonderful combination of an excellent location, cleanliness, authentic Italian charm, and warm hospitality.

Cons:

Nothing

2026-08-22 via Nuitee
S
Simone solo_traveller it
8
2026-08-21 via Nuitee
S
Silvietta solo_traveller it
9
Un salto a Palermo
Pros:

Il palazzo è spettacolare, le camere spaziose, il servizio e lo staff impeccabile. I bagni sono due, uno con lavabo e vasca idromassaggio e l'altro con doppio lavabo, bidet e box doccia. Colazione con ampio assortimento di dolce e salato, ci si può preparare una spremuta di arancia al momento.
La zona del chiostro è fresca e ideale per rilassarsi e prendere qualcosa.

Cons:

Se proprio dovessi cercare il pelo nell' uovo, all' interno del box doccia manca un appoggio per i prodotti da bagno.
Ormai è abituale in parecchi hotel, non capisco perché si debba avere un piumoncino sul letto che ti obbliga a dormire con l'aria condizionata ...

2026-08-21 via Nuitee
L
Luna couple nl
8
2026-08-21 via Nuitee
A
Amir Granot solo_traveller il
9
Pros:

A perfect location and an excellent hotel. The rooms are very nice and a good size. Very quite place no noize in the rooms

Cons:

That i had to leave the place after 2 nights

2026-08-21 via Nuitee
M
Mayank couple ca
9
Pros:

Amazing historical building- incredible location!

2026-08-20 via Nuitee
V
Valérie family_with_children fr
9
2026-08-19 via Nuitee
D
D couple fr
10
Très bel établissement au cœur de Palerme, une équipe aux petits soins
Pros:

Très bel établissement au cœur de Palerme

2026-08-19 via Nuitee
R
romain family_with_children fr
1
Très décevant pour un hôtel 4 étoiles - réception incompétente
Pros:

Si vous venez en voiture, préparez-vous à découvrir Palerme rue par rue. Malgré Google Maps, Waze et quatre appels à la réception, les seules indications obtenues ont été : « c'est facile ». Manifestement, c'est surtout facile quand on connaît déjà le chemin. Un simple plan d'accès envoyé avant l'arrivée aurait pourtant évité bien des détours.
Une fois arrivé, la déception continue. Les chambres sont loin du standing attendu d'un 4 étoiles : salle de bain mal conçue, douche qui fuit, et impossibilité de prendre une douche tout en fermant correctement la porte. Un concept sans doute innovant, mais peu pratique.
Cet hôtel vit clairement sur son emplacement exceptionnel. Pour le reste, le rapport qualité-prix est très décevant. À Palerme, vous trouverez sans difficulté mieux, parfois pour moins cher, et avec un personnel plus soucieux d'aider ses clients à arriver jusqu'à l'hôtel.

Cons:

Le personnel de la réception
Ce n’est pas un 4 étoile (3 tout au plus)

2026-08-18 via Nuitee
S
sophie couple fr
8
très bon rapport qualité / prix
Pros:

hôtel très bien situé / accueil parfait

Cons:

un peu désuet

2026-08-18 via Nuitee
C
CARLOS couple us
9
2026-08-18 via Nuitee
N
Nathalie couple fr
9
2026-08-16 via Nuitee
C
Corrinne solo_traveller au
8
2026-08-16 via Nuitee
R
RD solo_traveller it
10
2026-08-16 via Nuitee