The Heron By Sarovar Portico India

Hotels
•
Sarovar (Louvre)
9.2 (645 reviews)
Jakaya Kikwete Road Opposite the Provincial Police Headquarters Nairobi , Nairobi , ke

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great staff
Amazing food
Good location
Comfortable stay
Nice amenities
Cons:
Room quality issues
Dated TV

Categories

Cleanliness
8.44
Mixed feedback with some concerns about dated furniture and general condition.
Service
9.91
Consistently praised with mentions of friendly and helpful staff.
Location
9.45
Very good location, noted as value for money.
Room Quality
7.9
Some rooms are described as dated, with old TVs and decor.
Amenities
8.93
Good amenities, including pool and conference facilities.
Value for Money
9.39
Generally considered great value for the price paid.
Food and Beverage
9.94
Food received excellent reviews, with high praise for quality and variety.
Overall Experience
9.61
Overall experiences were overwhelmingly positive, with mentions of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:06

Property Description

Luxurious Accommodation
Indulge in individually decorated rooms equipped with modern amenities like flat-screen TVs and minibars. Relax in the private bathroom with complimentary toiletries.

Wellness and Dining Options
Enjoy a heated swimming pool, sauna, and gym for ultimate relaxation. Savor a variety of international cuisines at The Bashasha and Mdalasini restaurants with a sunny patio and balcony.

Convenience and Services
Benefit from a 24-hour reception, travel desk for tour bookings, and on-site spa and salon. Stay connected with free Wi-Fi and park effortlessly with private parking.

Experience luxury and convenience at The Heron Portico - book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 645 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.45
Room Quality: 7.9
Amenities: 8.93
Value for Money: 9.39
Food and Beverage: 9.94
Overall Experience: 9.61
W
Wanda Wolsfelt Armande • extended_group • br
10
Pros:

Everything

2026-02-13 • via Nuitee
J
Julianne • couple • us
7
Good enough for a starting point
Pros:

Safe neighborhood, big bustling hotel that was the center of a lot of movement and action. We stayed here twice.
Good breakfast and good launching point for group tours and safaris.

Cons:

We paid more money for the bigger suite-style room with two separate beds. The front desk was overwhelmed but we had to go back three different times — first because it wasn’t cleaned, second because we didn’t get two separate double beds, and finally I realized it wasn’t worth my time even though I paid extra for the extra space. That was disappointing because we stayed in the suite the first time we stayed here. But the second time, I’m not really sure what happened. Even when showing the booking on booking.com, they still didn’t give us the room.

2026-02-09 • via Nuitee
J
Josef • solo_traveller • ca
8
My second stay. Will return
Pros:

Staff friendly and helpful Room very clean Shower was great Bar has great Kenyan beer!

Cons:

1 additional towel would have been appreciated

2026-01-31 • via Nuitee
S
Sabrina • solo_traveller • ca
8
2026-01-30 • via Nuitee
R
robert • couple • gb
9
Great VFM hotel but the staff made it such a pleasure to either.
Pros:

Great location, great price point and the staff were amazing.

Cons:

Nothing

2026-01-26 • via Nuitee
C
Callixte • solo_traveller • rw
9
Excellent spa services. Keep it up. The swimming pool is too small (not deep). Could it be possible to improve it?
Pros:

Restaurent, coffee shop, spa.

Cons:

Swimming pool

2026-01-24 • via Nuitee
R
robert • couple • gb
9
Great staff - uber helpful
Pros:

Nice setting

Cons:

Nothing

2026-01-23 • via Nuitee
P
Petra • extended_group • de
7
Gutes Hotel in Nairobi, mit Uber ist man schnell im Zentrum
Pros:

Gut organisiertes Hotel, nettes Personal, gutes Frühstück. Es gibt einen Pool und ein Fitnesscenter.

Cons:

Der Kühlschank funktionierte nicht (war warm), der Fernseher auch nicht, auch die Steckdose neben dem Bett war kaputt, die Dusche verursachte Überschwemmung im Bad und das gebuchte Taxi vom Flughafen zum Hotel war sehr teuer. Deshalb haben wir für die Rückfahrt zum Flughafen ein Uber gebucht. Obwohl das Hotel während unseres Aufenthaltes fast leer war, bekamen wir die letzten beiden Zimmer am Ende des Flurs in der 3. Etage. Mein Fenster ging zu einer Baustelle hinaus.

2026-01-22 • via Nuitee
J
jay • family_with_children • gb
9
Excellent overnight stay
Pros:

The staff was amazing, we arrived late and everyone in the family was hungry but the staff /chef made all the efforts to feed us and were very pleasant. It was an overnight stay before our Safari trip early in the morning we did not book breakfast due to the early start. The rooms were very comfortable and located in a good area.

Cons:

Nothing

2026-01-21 • via Nuitee
S
Scrabbie • couple • ke
8
2026-01-20 • via Nuitee
G
Grace • couple • ke
9
2026-01-19 • via Nuitee
L
Louise • solo_traveller • ca
8
2026-01-19 • via Nuitee
K
Kartik Vithal • couple • in
10
2026-01-19 • via Nuitee
R
Ruth • solo_traveller • tz
8
2026-01-19 • via Nuitee
R
Rohini • couple • bd
10
2026-01-19 • via Nuitee
D
demsas • extended_group • ke
10
It has been a brillian stay, I recommend it to everyone travelling to Nairobi for business/pleasure
Pros:

brilliant service and excellent facility

2026-01-19 • via Nuitee
E
Emilie Yolande • family_with_children • re
7
Pros:

L' emplacement ,la déco, la disponibilité du personnel

Cons:

Le bruit des conversations tôt le matin et tard dans la soirée au niveau du 2eme étage

2026-01-11 • via Nuitee
M
Michael • family_with_children • de
8
2026-01-08 • via Nuitee
M
Michael • family_with_children • de
8
2026-01-08 • via Nuitee
W
Wanda Wolsfelt Armande • extended_group • br
10
everything you need
2026-01-07 • via Nuitee