Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Luggage storage
Bar
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and tidy
Cons:
Limited breakfast options
Need for room renovations

Categories

Cleanliness
8.26
The hotel was described as clean and tidy with a lovely building atmosphere.
Service
8.73
Numerous mentions of friendly and helpful staff, particularly Michelle.
Location
8.67
Great location near restaurants and attractions, very convenient.
Room Quality
8.12
Rooms are spacious and comfortable, though some mentioned issues with views and furnishings.
Amenities
7.75
Still needs improvement; some guests noted the breakfast offerings were basic.
Value for Money
8.01
Generally good value for the quality of stay experienced.
Food and Beverage
7.36
Complaints about the simplicity of the breakfast provided.
Overall Experience
7.93
Most guests enjoyed their stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 04:50

Property Description

Historic Boutique Hotel in the Heart of Katoomba-Blue Mountains:
Located in the heart of Katoomba-Blue Mountains, the Palais Royale is a historic boutique hotel offering a unique and charming stay experience.

Elegant Rooms with Heritage Style En Suite Bathrooms:
Each room at Palais Royale features high ceilings, heritage style en suite bathrooms, air conditioning, a Smart TV, bar fridge, and tea/coffee making facilities. Some rooms offer stunning mountain views, adding to the allure of your stay.

Delightful Dining and Lounge Areas:
Indulge in a complimentary light continental breakfast in the elegant Dining Room with polished floorboards and a fireplace. The Royale Guest Lounge, located in the lobby, is open daily for tea, coffee, and refreshments, providing a cozy retreat for guests.

Experience the charm and comfort of Palais Royale Katoomba, just minutes away from iconic attractions like the Three Sisters and Scenic World. Book your stay now to enjoy a memorable mountain getaway.

Important information:

Please note that there is a 2% surcharge when you pay with a Visa, MasterCard or American Express credit card.

Please note that the heated spa pool and sauna is closed from 17:00 until 20:30 hours each day.

Palais Royal Reception and Guest Lounge is open from 08:00 until 21:00 daily, for tea, coffee and refreshments.

Check In/ Check Out
============
Check in: 2.00pm
Check out: 10.00am

Early check in is available from 10.00am - 12.00pm for a charge of $50.00 and is subject to availability. Please contact the hotel directly to book.

Late check out is available up until 12.00pm for $50.00 and is subject to availability. Late Check-out's after this time incur one night's room charge equivalent to the best available rate of the day. Please contact the hotel directly to book.

*15% surcharge for Friday/Saturday/Sunday and Public HolidaysPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 35 per person per stay when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Adults stay for AUD 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1898 reviews
Cleanliness: 8.26
Service: 8.73
Location: 8.67
Room Quality: 8.12
Amenities: 7.75
Value for Money: 8.01
Food and Beverage: 7.36
Overall Experience: 7.93
K
Kathy couple au
8
2026-06-26 via Nuitee
G
Graeme solo_traveller au
9
Pros:

Close to every thing

2026-06-26 via Nuitee
J
Judy couple au
8
Lovely heritage building,great location and exceptionally helpful staff.
Cons:

Shower over bath was difficult for me to get in. A separate shower stall would have been preferable.

2026-06-23 via Nuitee
D
Donna couple au
7
2026-06-23 via Nuitee
D
daniela solo_traveller au
6
Palau Royale
Pros:

The location was excellent and the beds were very comfortable and clean. The air conditioning was very good.

Cons:

The continental breakfast was very disappointing. The only fresh fruit available were apples. The peaches were tinned and there were only a few pastries each morning. The toast and juices were standard but the percolated coffee was horrible. My adult kids didn't even bother coming down to eat.
The room decor was outdated and so were the furnishings.

2026-06-22 via Nuitee
B
Brendan couple au
8
2026-06-22 via Nuitee
S
Slavica family_with_children au
9
2026-06-22 via Nuitee
S
Sarah couple au
6
Basic hotel in a good location
Pros:

The style of the hotel was very nice

Cons:

It said breakfast included when we booked it but found out it was a ‘light continental breakfast’ when we arrived which mainly consisted of toast, cereal fruit etc. We were told we had to pay extra money for a hot breakfast which is quite misleading. The window to our bathroom also didn’t open and the toilet paper was too thin. We paid over $600 for two nights here for a hotel with very basic amenities. You would think the standards would be a little higher for how absurd the pricing is.

2026-06-21 via Nuitee
K
Karen couple au
9
Amazing - highly recommend.
Pros:

Location is amazing and within walking distance to everything. Staff were friendly and rooms (although dated) were very comfortable.

Cons:

Rooms could use some new pillows - but they were fine once you got used to having either a brick or a flat pancake.

2026-06-21 via Nuitee
G
George couple au
9
Beautiful hotel, great value for money.
Pros:

The hotel is very elegant and in excellent condition. Plenty of free parking and location is perfect. Very comfortable bed. Only one flight of stairs either up or down.

Cons:

Walls are on the thin side. Could hear the adjoining rooms tv clearly. Breakfast is underwhelming.

2026-06-21 via Nuitee
S
Sharyn solo_traveller au
8
Our stay in the Blue Mountains
Pros:

Close to main part of town
Comfortable bed and room
Breakfast was included in the price
Pleasant Staff very accommodating

2026-06-21 via Nuitee
B
Brandon family_with_children sg
1
Disappointed.
Pros:

Nothing

Cons:

Unfriendly. is very impersonal

2026-06-18 via Nuitee
K
Kerrie solo_traveller au
9
2026-06-17 via Nuitee
W
WILLIAM family_with_children au
7
Good Location and the top tier rooms are com but all the ground floor Rooms are very bad.
Pros:

The Room was good, but we had to pay an extra $50 per night when we checked in as he said he was upgrading us to a triple room for 3 people - however, that is exactly what we had booked already. So, we just paid it.
The Location is very good because it is very central to everything around.
The continental breakfast was just ordinary. But the timing was 6.30am to 9.30am. I feel that is too early for people who are on holiday and want to sleep in. Suggest they extend the time from 9.30am to 10.30am.

Cons:

The noise coming from the heating air conditioner. The telephone in the room was not working. The breakfast should include a full breakfast and include the charge in the room rate.
All the rooms on the ground floor have tainted windows with no outside light and you can't see anything outside. Looks like a dungeon inside. We will not stay in any of those rooms ever. Suggestion: Remove the tainted windows and replace them with see plain through glass to get outside light in.

2026-06-17 via Nuitee
R
Roy solo_traveller au
9
2026-06-15 via Nuitee
A
Anne couple au
10
Michelle is very nice and friendly.
Pros:

It is heritage

Cons:

Nothing

2026-06-15 via Nuitee
J
Jean-Jacques solo_traveller au
8
2026-06-15 via Nuitee
H
Henry couple au
9
2026-06-14 via Nuitee
R
Radovan couple sk
8
2026-06-13 via Nuitee
B
Brett solo_traveller au
5
Average
Pros:

Location

Cons:

Buffet breakfast should always be hot

2026-06-12 via Nuitee