Mercure Newcastle George Washington Hotel Golf & Spa

Hotels
Mercure
7.8 (2421 reviews)
Stone Cellar Road , Newcastle upon Tyne , gb

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful rooms
Great location
Cons:
Cleanliness issues
Food quality problems

Categories

Cleanliness
7.08
Some reviews mentioned cleanliness concerns such as the dirty ring marks and pre-existing items in the room.
Service
8.57
Several reviews praised the friendly and accommodating staff.
Location
8.57
Guests highlighted the nice and quiet location of the hotel.
Room Quality
8.07
Overall, rooms were described as beautiful and spacious, though some had issues.
Amenities
8.07
Facilities such as the spa received positive feedback despite being closed at times.
Value for Money
7.58
Some guests found the breakfast disappointing compared to expectations, impacting value perception.
Food and Beverage
6.58
Several complaints were made regarding food quality at breakfast, indicating room for improvement.
Overall Experience
7.88
Mixed feedback but overall enjoyable experiences highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:51

Property Description

Luxurious Accommodation
Indulge in our newly refurbished bedrooms with modern amenities, including free WiFi and flat-screen TVs. Enjoy a cozy stay with tea/coffee facilities and complimentary ironing services.

Diverse Dining Options
Savor exquisite meals at our restaurant, brasserie, or lounge bar. Experience themed evenings on weekends and discover a culinary journey that will delight your taste buds.

Versatile Event Spaces
Host your events seamlessly in our versatile meeting rooms, including the spacious Washington Suite. Whether it's a corporate meeting or a special celebration, our facilities can cater to your needs.

Experience luxury, fine dining, and event excellence all in one place. Book your stay now for an unforgettable experience at our hotel.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). Please note that the credit card used to book must be presented on arrival.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 2421 reviews
Cleanliness: 7.08
Service: 8.57
Location: 8.57
Room Quality: 8.07
Amenities: 8.07
Value for Money: 7.58
Food and Beverage: 6.58
Overall Experience: 7.88
L
Liga family_with_children gb
8
2026-05-16 via Nuitee
L
Lesley solo_traveller gb
7
Decent hotel
Pros:

The quiet location with plenty of parking. The staff were friendly and helpful. The shower was powerful and warm.

Cons:

The room was tired, especially the bathroom. The hairdryer cord was far too short and couldn't be moved to dry my hair comfortably. The room was too warm, despite the radiator being off. I stayed for two nights and when the room wasn't made up after one night, I enquired at reception, to be advised they dont do daily housekeeping. It would have been useful to know this in advance.

2026-05-16 via Nuitee
J
Joanne couple gb
9
2026-05-10 via Nuitee
P
Peter couple gb
8
2026-05-10 via Nuitee
C
Cole couple gb
10
2026-05-09 via Nuitee
W
Whinfield solo_traveller gb
7
2026-05-08 via Nuitee
K
Katie couple gb
10
2026-05-08 via Nuitee
P
Paul solo_traveller ch
8
Good and relaxing.
Pros:

Roomsize and decor. Staff were friendly. Hotel was clean. Bar was relaxing

Cons:

Nobody cleaned my room for my 3 to 4 day visit. Bin was full and no room service. Don't know why. Maybe a new policy to cut down on cleaning costs, but it should be made clear. I saw people in the corridor making up rooms, but not mine.

2026-05-07 via Nuitee
M
Michael couple gb
8
2026-05-06 via Nuitee
S
Scott couple gb
6
Couldn’t really complain about the say apart from the points i have just brought up
Pros:

Very clean
Spaces bed (only problem it’s 2 beds pushed together)

Cons:

Staff not very helpful
We mist breakfast by 1 minute and was told 2 turn back round and check out of the hotel
ABSOLUTE DISGUSTING BEHAVIOUR!!!!!!!!

2026-05-06 via Nuitee
D
Debbie solo_traveller gb
10
2026-05-04 via Nuitee
L
Laura family_with_children gb
10
2026-05-04 via Nuitee
L
Lisa family_with_children gb
10
2026-05-04 via Nuitee
M
Manish solo_traveller gb
6
2026-05-04 via Nuitee
M
Manish solo_traveller gb
6
2026-05-04 via Nuitee
T
Tippie solo_traveller gb
8
Lovely surroundings. Uncomfortable bed
Pros:

Lovely surroundings & golf course

Cons:

Uncomfortable bed - 2 beds merged into one.

2026-05-03 via Nuitee
A
Arthur solo_traveller gb
10
Pros:

The whole place how helpful staff are the amazing room and quality

Cons:

Nothing

2026-05-02 via Nuitee
extended_group gb
9
2026-04-29 via Nuitee
W
Waugh solo_traveller gb
10
2026-04-27 via Nuitee
J
James couple gb
6
2026-04-27 via Nuitee