Mercure Newcastle George Washington Hotel Golf & Spa

Hotels
Mercure
7.8 (2613 reviews)
Stone Cellar Road , Newcastle upon Tyne , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful rooms
Great location
Cons:
Cleanliness issues
Food quality problems

Categories

Cleanliness
7.08
Some reviews mentioned cleanliness concerns such as the dirty ring marks and pre-existing items in the room.
Service
8.57
Several reviews praised the friendly and accommodating staff.
Location
8.57
Guests highlighted the nice and quiet location of the hotel.
Room Quality
8.07
Overall, rooms were described as beautiful and spacious, though some had issues.
Amenities
8.07
Facilities such as the spa received positive feedback despite being closed at times.
Value for Money
7.58
Some guests found the breakfast disappointing compared to expectations, impacting value perception.
Food and Beverage
6.58
Several complaints were made regarding food quality at breakfast, indicating room for improvement.
Overall Experience
7.88
Mixed feedback but overall enjoyable experiences highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:51

Property Description

Luxurious Accommodation
Indulge in our newly refurbished bedrooms with modern amenities, including free WiFi and flat-screen TVs. Enjoy a cozy stay with tea/coffee facilities and complimentary ironing services.

Diverse Dining Options
Savor exquisite meals at our restaurant, brasserie, or lounge bar. Experience themed evenings on weekends and discover a culinary journey that will delight your taste buds.

Versatile Event Spaces
Host your events seamlessly in our versatile meeting rooms, including the spacious Washington Suite. Whether it's a corporate meeting or a special celebration, our facilities can cater to your needs.

Experience luxury, fine dining, and event excellence all in one place. Book your stay now for an unforgettable experience at our hotel.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). Please note that the credit card used to book must be presented on arrival.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

7.8
Based on 2613 reviews
Cleanliness: 7.08
Service: 8.57
Location: 8.57
Room Quality: 8.07
Amenities: 8.07
Value for Money: 7.58
Food and Beverage: 6.58
Overall Experience: 7.88
A
Aimee solo_traveller gb
4
Pros:

Hotel was lovely beds where comfy it was clean

Cons:

No aircon working in the rooms hardly slept as we were melting

2026-08-15 via Nuitee
K
Kayleigh family_with_children gb
10
Brought our granddaughter for an overnight stay. We will definitely recommend and return
Pros:

Clean, family friendly and staff went above and beyond to make our stay memorable

Cons:

Nothing. We had a wonderful stay

2026-08-15 via Nuitee
W
William family_with_children gb
9
Loved it was absolutely ideal and great value for money and staff were excellent
Pros:

Very clean staff great great food leisure facilities great value

Cons:

Only complaint was the room was extremely warm I appreciate the weather conditions but the rest of the hotel was not as warm apart from that could not have been better

2026-08-15 via Nuitee
D
David couple gb
10
2026-08-15 via Nuitee
1
107tiag Family
10
Our wedding day
Pros:

I honestly don't know where to start! We had the most amazing wedding day. All of the staff were amazing and so helpful, I noticed a few staff members having a natter with some of our wedding guests and it was just so nice to see they weren't just doing their job they were a massive part of the day. Our wedding coordinator Victoria was brilliant from day 1, I was so nervous when I first started planning the wedding but she was so lovely and made me feel at ease. Gabby was in charge of our day and she made everything go so effortlessly. Owen took over towards the end and although he was a bit quiet he was brilliant too!

2026-08-14 via Tripadvisor
L
Lisa couple gb
10
Great
Pros:

Professional staff, great evening meal, comfy bed. Patrick (restaurant supervisor) & Emma (reception) particularly impressed us. Assets to the hotel.

Cons:

Spa treatments unavailable without advance booking.

2026-08-14 via Nuitee
0
0Autumn0 Couples Market Harborough, Leicestershire, England
10
5star review for Patrick - thank you!
Pros:

Great hotel. We booked bed & breakfast and tagged on a spaseekers.com spa package. The spaseekers part was largely a disaster. Full time staff hadn’t heard of it but the staff turned a negative to a positive with a complimentary drink at the bar (thanks, Emma) and honoured the dinner part in the hotel restaurant (thanks, Patrick). Patrick is an asset, and will no doubt be promoted into management - he’s already there in our humble opinion! He was so personable, so passionate, and clearly delivers the very highest standard of customer service. Thanks for a great dinner & hotel stay.

2026-08-13 via Tripadvisor
C
Charles couple gb
8
it was family wedding, everyone found the hotel staff friendly and helpfull.
Pros:

room clean and comfortable breakfast well cooked and plentiful but no fresh bread to cut on second day.l

2026-08-13 via Nuitee
O
Odessa family_with_children gb
10
2026-08-12 via Nuitee
A
Alexander solo_traveller gb
6
Faults
Pros:

Friendly staff beautiful surroundings
Food in restaurant called fitch was beautiful and the staff very welcoming

Cons:

Room not clean. Hairs in bath rooms dusty under sink very dirty
Breakfast paid extra 70 pounds for 2 adult and 1 child food frozen. And undercooked ended eating toast

2026-08-12 via Nuitee
K
Katie solo_traveller gb
9
2026-08-11 via Nuitee
C
Charmaine family_with_children gb
10
2026-08-11 via Nuitee
A
Anne solo_traveller nl
1
Not recommended
Pros:

Ruime kamer

Cons:

-Zwarte schimmel op de kitrand,
-Twee sets handdoeken voor een 3 persoonskamer die voor 3 personen geboekt was.
-elke dag discussie over het ontbijt dat was mee geboekt, maar ondanks 6 gesprekken stonden we elke ochtend weer niet op hun lijst en moesten we wachten tot ze hadden gebeld met receptie (en geen gehoor kregen). Bij uitchecken bleek het uitgezocht en was er geen discussie gelukkig, maar jammer dat we zo gedurende het hele verblijf gedoe hadden.
-Het ontbijtbuffet (Engels: bonen uit blik, tomaten uit blik, Champions, wordt, spek en spiegeleieren (allemaal hetzelfde gebakken, geen opties); continental: wat brood, fruit, cereals, melk, jam, ham, kaas) werd nauwelijks en te laat aangevuld. Waardoor er veel leeg was. Brood was meestal op. Jampotjes ook. Toen een klant personeel aansprak " excuse me, no coffee, no cheese, no bread... Please refill" kreeg die een brutaal antwoord "its not our fault, you lot eat too much cheese". Nogal shocking, bovendien was het buffet elke dag half leeg, ook toen die Poolse groep er niet was. Elke dag werkte er een apparaat niet: de ene keer koffieautomaat, de andere dag de pannenkofkenapparaat. Het repareren lukt het personeel niet. Sap bijvullen werd zo zuinig gedaan, en alleen op verzoek, zodat het steeds na 20 minuten op was.
-In het restaurant is erg duur vergeleken met anderen en ook ging onze bestelling van pizza verkeerd, met andere topping dan besteld.
-Koffie op de kamer is oploskoffie.
-Er stond gekoeld water bij de receptie. 1 keer zat daar inderdaad water en ijs in. Andere keren bij het passeren was deze leeg.
-De sauna-zwembad is ook open voor daggasten / lokale mensen. Het is steeds erg druk daar. Een zo een vaste bezoeker gaf aan dat we geluk hadden dat bubbelbad en sauna vandaag goed warm waren. Dat is anders blijkbaar niet. De deur van de sauna sluit niet goed en staat altijd op een kier.

2026-08-11 via Nuitee
A
alexanderrV3883NV Business
10
Very Good
Pros:

Staff were lovely and extremely helpful. Food was was excellent too

2026-08-10 via Tripadvisor
J
J1002PImarieb Couples
10
Amazing place
Pros:

Had an amazing wedding here, from the wedding planner victoria, decor, table planning everyone was so lovely. A lovely DJ with great music and thanks to Owen we had a ride on the golf buggies which was really special just a lovely team and place to get married room was absolutely beautiful thankyou to everyone who made our day special

2026-08-10 via Tripadvisor
Merlin Cooper solo_traveller gb
10
Great hotel, easy to get to losts of places
Pros:

Our room was perfectly clean & comfortable. No air con, but the fan provided was adequate throughout the night. Shower was fabulous. Towels replaces each day.

Cons:

Nothing , it is a fabulous hotel

2026-08-10 via Nuitee
D
Day solo_traveller gb
9
Pros:

Easy to find. Plenty of parking. Very nice room.

Cons:

N/A

2026-08-10 via Nuitee
L
louisepS5128LE Family
10
Lovely hotel stay
Pros:

Just returned from an overnight stay at this lovely hotel. The room we stayed in was really spacious, comfortable and so clean. The hotel staff were lovely and friendly, especially Patrick and Matthew who served us in the restaurant. Would highly recommend this hotel.

2026-08-09 via Tripadvisor
E
Emma couple gb
2
Breakfast was nice
Pros:

We were there for a wedding, ring the day before for a early check in, they said yes from 12 o’clock turned up on day and couldn’t which was not ideal for us…

Cons:

Had a lovely time at wedding, came to bed time and the people staying above us you could hear everything, we felt like they walked around all night which wasn’t good as it kept us awake…

2026-08-09 via Nuitee
D
Dylan extended_group gb
10
Great
Pros:

Everything

Cons:

Nothing

2026-08-09 via Nuitee