Mercure Newcastle George Washington Hotel Golf & Spa

Hotels
Mercure
7.8 (2509 reviews)
Stone Cellar Road , Newcastle upon Tyne , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful rooms
Great location
Cons:
Cleanliness issues
Food quality problems

Categories

Cleanliness
7.08
Some reviews mentioned cleanliness concerns such as the dirty ring marks and pre-existing items in the room.
Service
8.57
Several reviews praised the friendly and accommodating staff.
Location
8.57
Guests highlighted the nice and quiet location of the hotel.
Room Quality
8.07
Overall, rooms were described as beautiful and spacious, though some had issues.
Amenities
8.07
Facilities such as the spa received positive feedback despite being closed at times.
Value for Money
7.58
Some guests found the breakfast disappointing compared to expectations, impacting value perception.
Food and Beverage
6.58
Several complaints were made regarding food quality at breakfast, indicating room for improvement.
Overall Experience
7.88
Mixed feedback but overall enjoyable experiences highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:51

Property Description

Luxurious Accommodation
Indulge in our newly refurbished bedrooms with modern amenities, including free WiFi and flat-screen TVs. Enjoy a cozy stay with tea/coffee facilities and complimentary ironing services.

Diverse Dining Options
Savor exquisite meals at our restaurant, brasserie, or lounge bar. Experience themed evenings on weekends and discover a culinary journey that will delight your taste buds.

Versatile Event Spaces
Host your events seamlessly in our versatile meeting rooms, including the spacious Washington Suite. Whether it's a corporate meeting or a special celebration, our facilities can cater to your needs.

Experience luxury, fine dining, and event excellence all in one place. Book your stay now for an unforgettable experience at our hotel.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). Please note that the credit card used to book must be presented on arrival.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 2509 reviews
Cleanliness: 7.08
Service: 8.57
Location: 8.57
Room Quality: 8.07
Amenities: 8.07
Value for Money: 7.58
Food and Beverage: 6.58
Overall Experience: 7.88
J
John couple gb
8
2026-06-27 via Nuitee
P
Paul couple gb
3
Not a patch on other Mercure hotels
Pros:

Big room

Cons:

Had to live rooms because TV wasn’t working
Bathroom floor tiles broken and loose
No shampoo in dispenser
Fridge wasn’t cold

2026-06-27 via Nuitee
J
Jessica solo_traveller gb
7
Pros:

Staff was lovely

Cons:

Booked disabled room to get there and have to pay more money to what id already paid

2026-06-27 via Nuitee
T
Thelma couple gb
7
It’s a place I would love to visit again.
Pros:

The serenity of the place. I love the smell of the diffuser when you go in.

Cons:

The alarm that goes off at 11am. It made us panic

2026-06-26 via Nuitee
R
Raji couple gb
9
2026-06-26 via Nuitee
Q
Queen solo_traveller gb
10
2026-06-26 via Nuitee
M
Melissa solo_traveller gb
8
2026-06-26 via Nuitee
J
Jonathan family_with_children gb
5
2026-06-25 via Nuitee
C
Christianah solo_traveller gb
9
2026-06-23 via Nuitee
F
Felipe family_with_children gb
5
2026-06-23 via Nuitee
O
Osifo couple ng
8
2026-06-21 via Nuitee
A
Alex couple gb
5
2026-06-21 via Nuitee
H
Hannah couple gb
10
Relaxing
Pros:

Amazing facilities

Cons:

N/A

2026-06-21 via Nuitee
A
Aimi couple gb
10
2026-06-21 via Nuitee
O
Owen couple gb
3
Pros:

Very friendly and helpful staff

Cons:

Bed were uncomfortable I paid for a king bed and got two single beds zipped together. I could feel the edges of the mattress digging into me all night and pillows felt very stiff and woke up with a saw neck

2026-06-20 via Nuitee
S
Susan couple gb
10
Pros:

Free car park. A bonus.

Cons:

Price of drinks exceptionally high, £26 for z bottle if wine which was only 10% proof

2026-06-20 via Nuitee
J
Julie couple gb
7
Amazing staff
Pros:

Extremely helpful staff, lovely room and comfy bed.

Cons:

We had issues trying to turn the shower on so resorted to baths

2026-06-19 via Nuitee
C
Claire solo_traveller gb
9
Convenient location for a work trip.
Pros:

Great location, I was at an event nearby and this was perfect. Great gym. Great room. Had everything I needed.

Cons:

It was a bit noisy- but that waa just the wedding party's kids who were bored and running around bless them.

2026-06-18 via Nuitee
M
Michelle solo_traveller gb
5
2026-06-17 via Nuitee
J
Jacqueline family_with_children gb
8
Good value, friendly staff
Pros:

Good location and facilities. Good choice at breakfast

Cons:

On our first night it was rather noisy due to a wedding plus another guest a stranger in a connecting room snored very loudly. On our second night we had to change rooms due to the noisy stranger who kept us awake with his snoring. It would have been better if we had not had someone put in a connecting room which is usually for families.

2026-06-16 via Nuitee