The Frogmill Hotel

Hotels
8.8 (1037 reviews)
Shipton Oliffe Andoversford , Cheltenham , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Wonderful food
Cons:
Cleanliness issues
Breakfast availability problems
Service responsiveness issues

Categories

Cleanliness
7.8
Some reviews mentioned cleanliness issues, such as dirty carpets.
Service
9.3
Most reviews expressed satisfaction with staff friendliness and service quality.
Location
9.3
Great location mentioned multiple times, ideal for exploring the Cotswolds.
Room Quality
9.3
Room comfort and size were frequently praised, with various positive remarks.
Amenities
8.8
Amenities were good, but some mentioned missing items like dog bins outside.
Value for Money
8.3
Some concerns about breakfast value and charging issues.
Food and Beverage
8.8
Food quality was praised, particularly in the restaurant, though issues with breakfast timing were noted.
Overall Experience
8.8
General positive sentiment, despite some complaints regarding specific services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:50

Property Description

Luxurious Accommodation
The Frogmill Hotel, nestled in Cheltenham, offers a luxurious stay with beautifully appointed rooms featuring modern amenities like flat-screen TVs, coffee machines, and private balconies with garden views.

Scenic Surroundings
Surrounded by a picturesque garden and located near popular attractions like Sudeley Castle and Gloucester Cathedral, guests at The Frogmill Hotel can enjoy the serene beauty of the countryside while being close to key landmarks.

Exceptional Dining Experience
Indulge in a culinary journey at the hotel's restaurant and bar, offering a diverse menu of delectable dishes and refreshing drinks. With free WiFi, free parking, and a welcoming atmosphere, The Frogmill Hotel ensures a memorable and comfortable stay for all guests.

Book your stay at The Frogmill Hotel now for an unforgettable experience in Cheltenham!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for £15 per person per night when using an existing bed.
    People no matter the age stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1037 reviews
Cleanliness: 7.8
Service: 9.3
Location: 9.3
Room Quality: 9.3
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.8
A
Andrew • couple • gb
9
2026-05-11 • via Nuitee
A
ALUN • couple • gb
8
2026-05-10 • via Nuitee
J
Jane • solo_traveller • gb
10
Pros:

Cosy comfortable room. Homemade cookies in the room. Quiet and clean. Very friendly staff. Great breakfast

2026-05-09 • via Nuitee
M
Morgan • couple • gb
5
Overall room was lovely and location is out of the way. Food was the worst experience I’ve ever had.
Pros:

Room was lovely.

Cons:

After checking the reviews of the food we made a decision to stay at the hotel ( room 8 ) and book a table. Huge mistake. Me and my partner travel all over. (Once a month to a different location) I have never had a fillet stake aa awful in my life or overall food. I sent my fillet stake back as it was 50% the size smaller than my partners and was overcooked to well done, costing £39 each just for the fillet alone. Chips comes with it apparently even though I was charged and sauce is charged. They sent me out 3 portion of chips which did not put Parmesan or truffles on so the waiter having to keep going back to the kitchen. After they overcooked my fillet (well done) when I asked for medium it took another 30/40 minutes for my dish to come out again. My partners steak was also cooked wrong but she just couldn’t be bothered to say anything and wait any longer. We was at the meal for 1 hour 45minutes and I only just got my main meal. That then came out with no sauce and cooked well done again. After I mentioned all this the waitress (manager was lovely) she took it off the bill. I explained I wasn’t bothered if I’m honest about the bill it’s the fact that it’s ruined the mood for our stay. We ended up being in the restaurant for over 2 and a half hours taking away our experience else where/in the room. I bought the best room to have time on the patio but spent barley no time. I ordered 1 drink at the bar after and they got that wrong also. At checkout staff were apologetic that’s all really. Came over and said “they took the fillet off the bill” like that was the only issue. After spending over £220 on just the room. I would of also thought that would have breakfast maybe included but not.

2026-05-06 • via Nuitee
R
Rachel • family_with_children • gb
9
Would definitely recommend and will be staying again!
Pros:

I thought the property was beautiful, the rooms were lovely and spacious with amazing amenities. The location was great too. The room was very clean with lots of extras such as homemade cookies to have with coffee which was a lovely touch and beds with treats and water/food bowls for our dogs. I like that the rooms are situated away from the noise of the pub which make them seem very private. There was a table and chairs outside which we were able to make use of and sit in the sunshine! Also great when you have dogs as it’s easy access for them to go to the bathroom!

Cons:

The only thing sadly letting the property down would be that I feel the property is understaffed and some staff seemed as if they didn’t really want to be there. I attempted to have lunch to begin with to be told that I had missed the cut off with no alternative suggestions or offers other than to go somewhere else. I opted to go to the bar myself and order some crisps and just wait until dinner. Dinner was great, I had an amazing lady (think her name is Sarah) serving us at dinner and some young men who were great, but in the morning the breakfast was a little confusing as nobody was there to greet and seat us. It just seemed a little chaotic like the two girls who seemed to be the only people serving were stressed and overstretched possibly. I overheard a few tables requesting coffees etc they had been waiting for. I had to also go find someone to serve us. Apart from that the atmosphere, food and everything else was excellent.

2026-05-06 • via Nuitee
M
Mason • couple • gb
9
2026-05-05 • via Nuitee
L
Lee • couple • gb
10
Brilliant.. Excellent staff, who could not do enough for you. Including the ones you don’t see!!
Pros:

Staff-amazing!!!! All!!!

Cons:

Not that we didn’t like it, but a useful addition would be car chargers on site.

2026-05-05 • via Nuitee
J
Jo • solo_traveller • gb
10
2026-05-05 • via Nuitee
M
Michelle • solo_traveller • za
10
Pros:

Quirky old building, creaking with history and holding amazing staff with big smiles and yummy food!

2026-05-04 • via Nuitee
K
Kinga • solo_traveller • gb
10
2026-05-04 • via Nuitee
L
Lindsay • couple • gb
10
2026-05-01 • via Nuitee
P
Paras • extended_group • ae
8
2026-04-29 • via Nuitee
D
Deen • solo_traveller • gb
8
Great
Pros:

Good

Cons:

Check out too early

2026-04-29 • via Nuitee
G
Gillian • solo_traveller • gb
8
Stayed here for a business trip as very close to the customer I was visiting.
Pros:

Room was lovely discribed as a cosy twin which is was, nicely decorated and good facilites in the room. Shower very powerful and liked the addition of the heated towel rail.

Cons:

Room on the top floor. no lift and steep stairs and had to go through a door halfway up. Not easy to get up with cases. Thought it is was rather expensive as paid £186 for one night and that did not even include breakfast.

2026-04-28 • via Nuitee
J
James • couple • gb
9
2026-04-27 • via Nuitee
M
Michael • couple • gb
5
Good location, nice building, excellent food but disappointing bed left a bad taste.
Pros:

Food and service was excellent and not too expensive

Cons:

The room was a bit damp and foisty. The bed was too soft

2026-04-26 • via Nuitee
T
Tom • couple • gb
10
2026-04-24 • via Nuitee
D
David & Kristy • solo_traveller • au
7
Pros:

We liked the room.

Cons:

The limited restaurant options. They ran out of orange juice, they didn't have certain items that were advertised on their menu. There was a broken chair in their restaurant that had been sitting there for 2 days, it was quite obviously a hazard but we advised the staff that it was a hazard to people who could fall.

2026-04-24 • via Nuitee
J
Julita • couple • gb
10
Pros:

We stayed only for one night at Frogmill as a stop over and we wished we had more time to stay longer. Staff were absolutely amazing, our room was cosy, clean and full of character. Food in restaurant was delicious and breakfast in the morning was great.

2026-04-24 • via Nuitee
M
Martin • couple • gb
10
Pros:

.

2026-04-23 • via Nuitee