The Frogmill Hotel

Hotels
8.8 (1093 reviews)
Shipton Oliffe Andoversford , Cheltenham , gb

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Wonderful food
Cons:
Cleanliness issues
Breakfast availability problems
Service responsiveness issues

Categories

Cleanliness
7.8
Some reviews mentioned cleanliness issues, such as dirty carpets.
Service
9.3
Most reviews expressed satisfaction with staff friendliness and service quality.
Location
9.3
Great location mentioned multiple times, ideal for exploring the Cotswolds.
Room Quality
9.3
Room comfort and size were frequently praised, with various positive remarks.
Amenities
8.8
Amenities were good, but some mentioned missing items like dog bins outside.
Value for Money
8.3
Some concerns about breakfast value and charging issues.
Food and Beverage
8.8
Food quality was praised, particularly in the restaurant, though issues with breakfast timing were noted.
Overall Experience
8.8
General positive sentiment, despite some complaints regarding specific services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:50

Property Description

Luxurious Accommodation
The Frogmill Hotel, nestled in Cheltenham, offers a luxurious stay with beautifully appointed rooms featuring modern amenities like flat-screen TVs, coffee machines, and private balconies with garden views.

Scenic Surroundings
Surrounded by a picturesque garden and located near popular attractions like Sudeley Castle and Gloucester Cathedral, guests at The Frogmill Hotel can enjoy the serene beauty of the countryside while being close to key landmarks.

Exceptional Dining Experience
Indulge in a culinary journey at the hotel's restaurant and bar, offering a diverse menu of delectable dishes and refreshing drinks. With free WiFi, free parking, and a welcoming atmosphere, The Frogmill Hotel ensures a memorable and comfortable stay for all guests.

Book your stay at The Frogmill Hotel now for an unforgettable experience in Cheltenham!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Location

Guest Reviews

8.8
Based on 1093 reviews
Cleanliness: 7.8
Service: 9.3
Location: 9.3
Room Quality: 9.3
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.8
T
Tracy • couple • gb
10
Amazing stay and we wish we could stay longer
Pros:

The staff were so nice and the rooms were lovely and clean

Cons:

Nothing, everything was perfect

2026-08-08 • via Nuitee
H
Holly • solo_traveller • gb
10
2026-08-07 • via Nuitee
N
Nicola • couple • gb
7
Had a very relaxed stay in our room provided. Room was very clean and had everything we needed. Particularly enjoyed our
Pros:

We had a beautiful room located outwith the hotel. Had a lovely garden area. Very tranquil and relaxing. The rooms were spacious. Comfortable bed. Clean and all amenities there we needed.

Cons:

Restaurant service was awful from our experience. Booked a table for dinner, waited 30 minutes to be served drinks. Waited 45 minutes to be asked what we wished to have for dinner. Then we were told there was issues with the kitchen which we understood and there was a reduced menu. Waited another 25 minutes for a starter.we did not stay for the main meal as the time was unacceptable. The service was extremely poor and the restaurant wasn’t busy. Did not enjoy the food that was presented.

2026-08-05 • via Nuitee
S
susie • solo_traveller • gb
4
ok but not great
Pros:

Location

Cons:

Room of full of Mosquitos - tiny room in the Eaves beware if you are staying there on any of these super hot days - avoid Room 11

Reception staff were so dull and unhelpful - all the staff seemed slightly distant and not engaged in why there were there

2026-08-05 • via Nuitee
C
Charlotte • couple • gb
9
Really lovely place with fantastic staff
Pros:

Great staff, really really lovely and helpful. Food great and beautiful property.

2026-08-04 • via Nuitee
P
Pauline • solo_traveller • gb
6
Pros:

Very good location and staff super professional. The room was clean and nothing to fault on that end.

Cons:

Our room was at the front + old pub hence was very noisy and can hear everything from upstairs rooms. Lots of mosquitos as well. The food is a bit pricey and not as we expected. The showers in the room have very little pressure and could do with an update

2026-08-02 • via Nuitee
R
Richard • couple • gb
10
Excellent stay, lovely staff , food was superb and great location
Pros:

Everything was spot on .. excellent hotel

Cons:

Nothing

2026-07-22 • via Nuitee
K
Kurt • couple • ch
10
Fantastischer Aufenthalt im Pub mit schönem ebenerdigen Zimmer, feines Essen, freundliches Personal.
Pros:

Sehr schönes ebenerdiges Zimmer, perfekt mit unserem Hund. Sehr feines Frühstück mit Buffet und ausgezeichnetes Nachtessen und sehr freundliches und hilfsbereites Personal.

2026-07-19 • via Nuitee
M
Miriam • couple • ie
10
2026-07-18 • via Nuitee
N
Nyssa • solo_traveller • gb
8
I really liked the setting of the hotel. There were some elements that made my room feel exposed and not private.
Pros:

Relaxed approach and calm setting

Cons:

My bathroom window was facing/open to the room next doors patio area.
There was a woman reading a book looking into my bathroom when I went to take a shower.

2026-07-15 • via Nuitee
J
Jorge • couple • es
9
Ideal para visitar los Cotswolds.
Pros:

El hotel en general muy bonito. Un entorno precioso: Tomar algo en sus terrazas al atardecer es muy agradable.
Restaurante muy chulo y con buena comida. Bastante amables, lo justo jejeje...

Cons:

Nadie habla Español y su "ingles" es bastante complicado, además se esfuerzan poco en hacerse entender. No hay un carta en ingles y te lo facilitan cero. Quizá parte de la cultura inglesa. Siendo un hotel quizá un pequeño esfuerzo por su parte, se agradecería. Aún y con esto, es muy recomendable.

2026-07-13 • via Nuitee
J
Jess • solo_traveller • gb
10
2026-07-13 • via Nuitee
J
Jane • solo_traveller • gb
9
Had an excellent stay and a fabulous meal in the restaurant
Pros:

Beautiful building and superb room , would definitely stay again

Cons:

Waiting staff didn’t come to us at breakfast . We had to find someone to ask for tea and coffees etc .

2026-07-12 • via Nuitee
G
Geraldine • solo_traveller • gb
8
Pros:

Overall we enjoyed our stay very much - the room, food, staff and service were very good - especially during a heatwave.

Cons:

Our bedroom was very hot and the fan provided did little to help. A flat sheet rather than a heavy duvet would have made sleep easier too. I think the hotel may benefit from some safety rails and non slip mats in the slippery walk in shower in our room.

2026-07-07 • via Nuitee
S
Shannon • couple • au
3
disappointing
Pros:

Was a beautiful location

Cons:

Lack of privacy -people in courtyard could see into our room
Music playing outside until 11pm on a Monday night, right next to us.

Included Breakfast was minimal and only cereal and pastries. You had to pay for a proper breakfast, which was a big reason we booked. Very disappointed and would not recommend

2026-07-07 • via Nuitee
N
Nina • extended_group • de
9
2026-07-06 • via Nuitee
A
Adam • solo_traveller • gb
4
Not worth the money
Pros:

The setting was amazing and the breakfast

Cons:

The price was ridiculous,this was a 70th birthday treat get away for my father and im so disappointed in our stay.
Firstly the room was very grubby everything was covered in a thick layer of dust and I mean a thick layer!! The kettle was rusty i had marks in the toilet and hair in my shower.
The beds were very comfy I do have to give it that.
The TV remote was covered in dust with gaffer tape holding the batteries in and the carpets were very worn and in need of a good clean, my room was 11.
In the evening we ordered food in the bar at 7.30 and by 9pm was told they had a function on of over 100 people so we would have to wait for our food and when it did arrive at just after 9.30 we didn't want it and went to bed...this i did complain about had did get a refund I just wish I had showed a member of staff my room but I didn't want to spoil my fathers 70th treat.

2026-07-05 • via Nuitee
D
Daniel • family_with_children • ae
2
Book somewhere else
Pros:

Great location

Cons:

Over priced for what it is
Had to wait over an hour for food
Rooms boiling hot without ventilation
Dirty coffee cups at breakfast
No hot water in Room 14.
Staff inattentive

2026-07-05 • via Nuitee
J
John Patrick • couple • my
8
Truly a delightful little hotel! We will be happy to return again one day!
Pros:

Excellent breakfast! We truly enjoyed our stay here although just for 1 night, we did a last minute booking as we were tired after exploring the country side and decided to find a hotel, what a delight it was! Beautiful little place, with county charm. Beautifully appointed bedroom and with all the amenities, everything was spotless!!!

Cons:

nothing

2026-07-05 • via Nuitee
H
Helen • couple • gb
10
An excellent base for a visit to the Cotswolds.
Pros:

The Frogmill is a lovely hotel. The staff are friendly and the rooms are very pleasant. A good bonus was having a large fan in the room for the 35 degree temperature. We also ate at their restaurant and the food was excellent, tasty and plentiful.

2026-07-01 • via Nuitee