The Frogmill Hotel

Hotels
8.8 (1111 reviews)
Shipton Oliffe Andoversford , Cheltenham , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Wonderful food
Cons:
Cleanliness issues
Breakfast availability problems
Service responsiveness issues

Categories

Cleanliness
7.8
Some reviews mentioned cleanliness issues, such as dirty carpets.
Service
9.3
Most reviews expressed satisfaction with staff friendliness and service quality.
Location
9.3
Great location mentioned multiple times, ideal for exploring the Cotswolds.
Room Quality
9.3
Room comfort and size were frequently praised, with various positive remarks.
Amenities
8.8
Amenities were good, but some mentioned missing items like dog bins outside.
Value for Money
8.3
Some concerns about breakfast value and charging issues.
Food and Beverage
8.8
Food quality was praised, particularly in the restaurant, though issues with breakfast timing were noted.
Overall Experience
8.8
General positive sentiment, despite some complaints regarding specific services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:50

Property Description

Luxurious Accommodation
The Frogmill Hotel, nestled in Cheltenham, offers a luxurious stay with beautifully appointed rooms featuring modern amenities like flat-screen TVs, coffee machines, and private balconies with garden views.

Scenic Surroundings
Surrounded by a picturesque garden and located near popular attractions like Sudeley Castle and Gloucester Cathedral, guests at The Frogmill Hotel can enjoy the serene beauty of the countryside while being close to key landmarks.

Exceptional Dining Experience
Indulge in a culinary journey at the hotel's restaurant and bar, offering a diverse menu of delectable dishes and refreshing drinks. With free WiFi, free parking, and a welcoming atmosphere, The Frogmill Hotel ensures a memorable and comfortable stay for all guests.

Book your stay at The Frogmill Hotel now for an unforgettable experience in Cheltenham!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Location

Guest Reviews

8.8
Based on 1111 reviews
Cleanliness: 7.8
Service: 9.3
Location: 9.3
Room Quality: 9.3
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.8
Y
Yias solo_traveller gb
3
Pros:

The location was excellent and very picturesque

Cons:

We stayed for two nights and on the 1st night we were absolutely mauled by mosquitos
Upon complaint at reception the next morning we were moved to another room. We were apologised to and moved. The 2nd night was exactly the same mosquitos biting us all night
Cobwebs in the room stains on the carpets. 2 sleepless nights and came away bitten all over.
I understand the hotel cannot control mosquitoes however they can and should provide provisions foe these or let people know to prepare.
On complaining they acknowledged what we said and offered a meal on the house to say sorry. Great we paid £550 2 x sleepless nights horrible stay and they think us driving 120 miles for a meal makes sense.

2026-08-28 via Nuitee
A
Alberto couple it
3
No safe sleeping for infants, despite detailed email
Cons:

The property, the cot advertised for our 2-month-old was a travel cot/play pen provided without its appropriate mattress. Your reception staff confirmed at checkout that it is your policy not to supply this mattress "to cover yourselves" — a limitation that was never communicated to us beforehand, despite our specifying our infant's age in advance. As a result, we had no safe sleep option and had to use our own pram for both nights, which was considerably more stressful and disruptive than a proper cot would have been.

2026-08-28 via Nuitee
N
Neil couple gb
10
The best welcome from the staff, relaxed stay would 100% recommend
Pros:

Exceptional place, lovely through and through

2026-08-27 via Nuitee
V
Verne couple gb
10
Would stay again
Pros:

The hotel and restaurant were very well designed using the charm of the existing mill house as it's inspiration. Very modern but with a rustic authentic atmosphere

Cons:

I would have loved our room rate have included breakfast

2026-08-27 via Nuitee
E
Elle couple gb
7
Lovely property, service could be better
Pros:

Absolutely stunning property, I loved that the bedrooms were small cottages. The history of the property is displayed and interesting. The drinks were lovely and food was great. The staff were really friendly.

Cons:

Felt the staff seemed not fully up to speed/trained. I ordered a specific drink that twice they did not know how to make (not a problem in isolation!), we had to wait a while for our dinner reservation and then service was very slow in the restaurant, we didn't have a specific waiter rather different staff noticing us and taking orders it seemed. When our dinner was served the staff didn't know what it was we'd ordered or which was the veggie one. It's a shame as the staff themselves were very nice/kind/accommodating just seemingly slow or busy or not fully trained.

2026-08-27 via Nuitee
M
Mark couple gb
10
2026-08-26 via Nuitee
R
Rocchina Patrizia couple it
10
Pros:

Tutto

Cons:

Niente

2026-08-26 via Nuitee
E
Emma couple gb
4
2026-08-25 via Nuitee
P
Pauline couple fr
10
Pros:

L’emplacement au milieu de la campagne, un immense parking et un très grand parc.
La propriété est magnifique à l’extérieur tout comme l’intérieur.
Nous avons pris le repas du soir et le pdj tout était excellent
Notre chambre était incroyable il ne manquait rien et la deco etait superbe

2026-08-25 via Nuitee
M
Mark couple gb
9
We stayed in the Cotswolds for a week, and this was the 3rd hotel of the week and this hotel was the icing on the cake
Pros:

Staff were great,the setting was beautiful, the food was great,it was a 2 night stay and it was fantastic

Cons:

It was a bit warm in the room,but the big fan in the room was a nice touch

2026-08-24 via Nuitee
J
Janet couple gb
9
A real find! Would happily recommend.
Pros:

Charming buildings, warm welcome, friendly staff, excellent dining

2026-08-22 via Nuitee
B
Beth couple gb
8
Lovely stay with friendly staff. Location a bit remote but comfortable and clean and roomy. A shame the vegetarian food
Pros:

We had a separate annex room which was very spacious as we had a dog with us. The outside tables were lovely and inside very comfortable too.

Cons:

There was no vegan dessert available and all vegetarian dishes in the restaurant (x3) were all mushroom based leaving little choice. Service was lovely although a 10% discretionary service charge was added in a hotel, it was automatically added even though it said only applied to groups over 8.

2026-08-22 via Nuitee
C
Chris couple gb
8
Lovely weekend in the cotswolds
Pros:

Nice decor, good food, good location

Cons:

Quite expensive

2026-08-21 via Nuitee
E
Emma extended_group gb
10
Beautiful gem of a place to stay, drink and Eat!
Pros:

Beautiful property, great location too. The rooms were really well done and thought out, great touches.

2026-08-20 via Nuitee
V
Victor couple gb
10
Good
Pros:

Did not have breakfast

Cons:

Nothing

2026-08-19 via Nuitee
J
Julita couple gb
10
Pros:

It was our 2nd stay at this hotel and yet again we have had a great time - by coincidence we have stayed in the same room on both occasions.
Loved the little private outside space, room had all necessary amenities, was clean and comfortable.
Delicious breakfast and dinner at reasonable price.
Staff was polite and professional.
Definitely will stay again.

Cons:

Nothing really, apart of breakfast service took a while, but it was well worth the wait.

2026-08-16 via Nuitee
C
Catherine solo_traveller gb
9
2026-08-16 via Nuitee
S
Sujatha solo_traveller gb
2
2026-08-16 via Nuitee
D
Daniel family_with_children gb
9
A lot of money for one night but the grounds and pub lovely
2026-08-15 via Nuitee
H
Heather couple gb
6
Very busy hotel in a heatwave with limited places to cool down.
Pros:

Friendly staff
Quiet room

Cons:

Tiny windows
Better fan in room - heat was awful
Bad stomach from food due to excessive chillies included although not mentioned on menu.
Nowhere quiet to sit and read a book

2026-08-14 via Nuitee