Lodge at Mill Creek

There was a man that answered the phone and was rude to me not once but twice. I was trying to cancel a reservation that was made and he wouldnt even look into the reservation to help what so ever just advised i call Expedia who it was originally booked through but then changed by this property to a different date so expedia did not have this reservation any longer due to them changing the reservation. He started screaming and hollering at me and was very rude with no help whatsoever. I would like to talk to a manager becuase this is still not resolved and I need to cancel this and I will NEVER stay here after dealing with this one individual.

Bathroom alone was horrible! Mold in the ceiling toilet leaked water spots on the ceiling. Bedding had stains. Bed it self was warn slap out absolutely uncomfortable! The floors were absolutely nasty! Doesn’t look like they were even vacuumed before we came in. Also had stains all over the carpet and the carpet was coming up. Normally when you first check in there’s a few rolls of toilet paper there was ONE! The towels had stains and very ruff texture. The shower head was coming out of the wall. There was ants all over the sink and bathroom floor! I’m highly disappointed! The day we checked out the cleaning man was there told us to leave the door open and first place he went to as we were still standing there was the tip envelope….
Some pictures posted below!

Carpet was in bad shape, tv wasn’t even mounted or on a stand it was propped up against the wall. Cobwebs hanging down the walls and carpet hasn’t been vacuumed well found a receipt from May 2021 a whole year ago that the cleaning people haven’t picked up from under the nightstand table.

The bed was comfortable.

The chair in room was dirty. Food from previous family was under dresser. The hot and cold water was opposite in bathtub.

I didn’t like the fact that we had roaches and I let them know we had roaches in our room and they said,”they would let the manager know.”I took down a cup with a roach in it and they said, they would get back to me and I’ve heard nothing from them. I have pictures and the roaches was on our luggage and crawling on the walls. This place was so dirty and nasty. Never will stay there again.

Not enough coffee or towels, towels were to small! We were there 5 days and room only got cleaned once.

The property is very run down, both inside and outside. I would not recommend this property to stay in for a vacation.

the room was decent only flaw was fridge did not work and water line to toilet had a slow leak.

We were disappointed that there still was no breakfast. The location was great. Definitely could stand to have some updates.

Room was clean. Didn't hear alot of noticed from other visitors in rooms beside you. Very quiet. Staff was very friendly and helpful. No complaints

The room overall was dirty people tried to come in our room from the other side the towels were dirty the manager was rude about it all

They wasn't any towels in the room, they was roaches, coffee pot didn't work, & the refrigerator didn't work

At check in had to go to other motel to check in and clerk was rude and short in his mannerisms toward us. Could not use wifi in rooms because said it was not connected to internet. No phone in room to call front desk and housekeeping did not check to give fresh towels or room service on 2nd day of stay. On day of checkout requested late checkout at 12 and housekeeping tried to open our door to clean at 9am and again at 1030 because had ear buds in and could not hear me telling her through the door we were late checkout. The room was nice and clean for most part except for musty smell upon arrival. I do have to say staff is honest because left some items behind at checkout and was able to retrieve because housekeeper turned them in which was very much appreciated.

the check in was awful the lady was so rude and mean we got none of what we was promise

I did my reservations 2 weeks ago,came from Florida with my family and when we arrived at hotel nobody was there to make check-in it was 1:30am and we were very tired of trip.I don’t really recommend this hotel!

Don't stay in this place. Worst of the worst. Heat did not work I asked for different room they didn't. I left.

We checked in, and we checked out right away. When we arived at the room, the floors were gross, there was what apereat to be rat poop on the floor, the bathroom looked like what you would see ina horror film. Oh and the toilet paper was still on from the last people who stayed there. We went to check out and the staff had left for the new years. We ended up submitting a request for a refund and left the hotel.

First of All, this place is not filled with amenities. Yet the rooms are great. Staff is great. Unbeatable price. I always stay longer.

For the price this place was ok. Pictures online are super old. Our room was a smoke free but the room smelled of cigarettes. You can hear everything the people next room to you are doing or hearing, they woke us up to very loud music at 4am and did stop till 5am. Also the sink and toilet were small kinda looked like they belong in a elementary school.

Run down.