Hotel Gibbs Downtown Riverwalk

Hotels
8.8 (1470 reviews)
105 North Alamo , San Antonio , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Sauna
See all facilities

Review Highlights

Pros:
Location
Breakfast options
Helpfulness of staff
Cons:
Cleanliness issues
Room size
Construction noise

Categories

Cleanliness
7.69
Several reviews indicate rooms were not clean, with specific mentions of dust and dirty floors.
Service
9.66
The staff was described as helpful and accommodating, though there were complaints about responsiveness.
Location
9.7
Location near attractions was frequently highlighted, though impacted by construction noise.
Room Quality
8.15
Room size and conditions were criticized, with reports of small rooms and broken furniture.
Amenities
8.68
Some amenities were noted positively, but functionality issues with rooms impacted overall satisfaction.
Value for Money
8.14
Negative remarks on parking costs and room quality affected perceived value.
Food and Beverage
9.69
Breakfast received praise consistently, contributing positively to the overall experience.
Overall Experience
8.66
Overall experience varied widely from very positive to very negative based on room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:23

Property Description

Prime Location near Alamo and Riverwalk

Modern Amenities and Dining Options

Nearby Attractions and Entertainment

Book your stay at Hotel Gibbs now to experience the best of San Antonio!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs USD 42 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1470 reviews
Cleanliness: 7.69
Service: 9.66
Location: 9.7
Room Quality: 8.15
Amenities: 8.68
Value for Money: 8.14
Food and Beverage: 9.69
Overall Experience: 8.66
D
Daniel • couple • us
10
enjoyed our stay, close to the Alamo and riverwalk.
Pros:

very friendly & informative checkin and breakfast staff

2026-03-01 • via Nuitee
J
Jennifer • couple • us
1
Nice building, decent location but awful experience.
Pros:

The old building was nicely renovated

Cons:

The ac unit in the room was extremely noisy, waking us up every time it switched on. The roof top bar across the street played loud music until 2am keeping us awake and we could hear a phone ringing all night long in another room also keeping us awake.

2026-03-01 • via Nuitee
O
Osnatt • family_with_children • il
8
2026-02-27 • via Nuitee
M
Matias • couple • ar
4
Good location but poorly managed
Pros:

The hotel is in a great location, the building is beautiful, and our room was comfortable. The staff was generally polite, and the valet parking team was very attentive. Breakfast was acceptable, and overall the place has good potential.

Cons:

Housekeeping was far below expectations. In three days, they only changed the bath towels—no bed made, no real cleaning, and they didn’t even pick up a pillow I purposely left on the floor. When we arrived, the room had no glasses, and the only ones provided were disposable paper cups. Not even a single complimentary bottle of water.
The elevators were slow and constantly used by the staff as if there were no service elevators. And on our last night, we found a cockroach over two inches long in the room.
Overall, the hotel feels overpriced and poorly supervised, and the experience doesn’t match what we paid.

2026-02-27 • via Nuitee
A
Amela • solo_traveller • ba
1
Smelly Gibbs
Pros:

This was one of the worst hotels I have ever stayed in!

Cons:

This is not a 4 star hotel and a star should be taken down. It is shameful that it is in the same price range as other 4 star hotels in the are. I feel so deceived. The Photos are photoshoped, the rooms and thw whole hotel is smelly. Bedsheets and pillows stink just terrible. It ruined my stay in San Antonio, the breakfast is terrible I ran to the other Hotel every morning to have a breakfast and that was also 4 Star hotel in the same price range and it was not comparable! I learned so much from the stay not to trust Star rating or customer rating and do more through research on the hotel! I stayed for 6 nights unfortunately, it will take a lot of time to get the smell of those pillows and bedsheets out of my system! I never give bad reviews but I do not want to keep silent , maybe my review saves someone else's Vacation!

2026-02-27 • via Nuitee
R
rachael • couple • gb
5
Brilliant location cleanliness let down
Pros:

Location was brilliant

Friendly staff

Breakfast was good

Cons:

Room very noisy due to vent ducts making noise all night not easy to sleep

Room was not very clean, behind the beds extremely dusty

Bed looked nice but was too big for the room, especially with the desk right next to the bed

Only one lift working

No water in room

2026-02-27 • via Nuitee
T
Toni • couple • us
10
2026-02-25 • via Nuitee
K
Karen • couple • us
10
It was clean, comfortable and the staff were very nice.
Pros:

So convenient for walking.

Cons:

Nothing was wrong at all.

2026-02-23 • via Nuitee
G
Gomez • couple • us
8
The bed was not as soft and my bathroom looked used. Other than that. I would stay here again. These minor issues can be
Pros:

It is centralized to all the city

Cons:

It needs to be more up kept. My bathroom floor looked like someone had just used it.

2026-02-23 • via Nuitee
A
Andrew • couple • us
9
Beautiful Historical Hotel caddy corner from Alamo & 2-3 Blocks from Riverwalk!!!
Pros:

Loved historical features! Staff excellent!! Next to US Courthouse/Alamo & 2 Blocks from River Walk.

Cons:

Construction noise but then we still enjoyed stay.

2026-02-22 • via Nuitee
C
Cynthia • couple • us
9
2026-02-22 • via Nuitee
K
Karri • solo_traveller • us
10
Loved it.
Pros:

Great location

Cons:

Nothing

2026-02-14 • via Nuitee
J
Jennifer • couple • us
10
2026-02-13 • via Nuitee
Y
Yasmeen • couple • us
10
2026-02-12 • via Nuitee
T
Tommy • couple • us
10
Excellent place to stay with your furry companions and a stellar breakfast spread.
Pros:

It was very well located to the Alamo and other downtown sights. The hotel is the most dog friendly hotel in the city and the pet fees were surprisingly low compared to other places around. Hotel Gibbs has the best breakfast spread of any hotel I have ever been as well.

2026-02-12 • via Nuitee
S
Saintuya • extended_group • us
10
Wonderful
Pros:

Location, breakfast

Cons:

I liked the hotel

2026-02-12 • via Nuitee
M
Maricruz • couple • us
10
I loved the area so close to where we needed to be
Pros:

Location / price

Cons:

N/A

2026-02-11 • via Nuitee
C
Chantelle • family_with_children • us
3
Pros:

The staff was nice & the location was okay except for the construction going on was so loud & the view of the Alamo was pretty much blocked!

Cons:

The room was dusty & had trash behind the fridge area also hair In the shower on the wall, the construction going on & paid for view of Alamo that was completely blocked pretty much!

2026-02-10 • via Nuitee
J
Johnny • couple • us
10
Pros:

Staff was greatand they had an outstanding breakdown of a lot of choices.

Cons:

Guys that park the cars stole my change from my car

2026-01-31 • via Nuitee
K
Kevin • couple • us
9
very nice. great location. Michelle at the front desk was great. breakfast was really good.
Pros:

breakfast
location
staff
aesthetics

2026-01-30 • via Nuitee