Hotel Portonovo Plaza Malecon

Me dieron una habitación terrible la televisión se mojaba con el aire acondicionado no había iluminación suficiente en el cuarto y la comida estaba como nunca muy mala calidad nunca había pasado esto y finalmente nos cambiaron de habitación a una nueva

personnelle a la reception indiferant n ont pas appris a sourire et a dire bonjour

Que no tenía la alberca disponible

Upset that we were not told of the pool and terrace under construction until we paid for the room

Noisy corridor, small breakfast room and lobby

La noticia de que están en remuneración, sin alberca y sin...con ustedes antes de pagar y ya llegando que su estacionamiento no funciona por la misma remuneración.. y muy caro para esa habitación.

It is currently under renovation. We saw the "new" rooms and they will be beautiful. Pool and terrace were not available for use.

Estaban en remuneración, y nunca comunicaron que habían suspendido el servicio de la alberca y la cochera, y no se hicieron responsables de absolutamente nada.

Que no estaba en funcionamiento la alberca.

LAMENTABLEMENTE ESTABA EN REMODELACION POR LO CUAL LA ALBERCA NO ESTABA DISPONIBLE

The hotel is currently undergoing daily remodeling from early morning to late night; the terrace and swimming pool are closed; noise, banging, dust everywhere; workers carry construction materials all day; scaffolding and yellow/red tape at the front entrance - looks like a crime scene. In the room: the safe was ripped out with part of the shelf, balcony door wasn't closing, plumbing issues but the worst was the front door lock problem - every day, coming back from the breakfast, beach, lunch, dinner, we couldn't enter our room for 15 -30 minutes, waiting for the staff to open the door for us. On the 4th day we asked for another room but the manager said all rooms have problems. We were patient but next time after standing at the door for 50 minutes we insisted on another room. They changed us to another room which was so small that there was no wardrobe - we had to keep our clothes in suitcases. Breakfast was also very low quality.

We did not know there was a renovation happening, which meant no pool access. The entrance was taped off and required everyone to duck under to enter. The check-in was unfriendly. Our key card kept failing, leading to being locked out of our room for almost 90 mins when we returned one evening. The first room we were given had only a view of construction, had mold in the bathroom, and felt like a prison cell. The second room at least had some sunlight and a view. It all felt very disorganized and in shambles. Not worth the price.

Lo que me parecio de muy mal gusto es que ya tenia todo pagado me informaron que la alberca y terraza estaba en mantenimiento, y el servicio del wifi que no funicionaba.

Key had to be fixed daily, loud noise from workers remodeling upper floors with dust everywhere.1st room had water leak in bathroom sink, had to move room day 2.