Al Marwa Rayhaan by Rotana

Hotels
•
Rotana
8 (135 reviews)
Abraj Al Bait Ajyad Street, King Abdul Aziz Gate, Makkah, Makkah, 24231 , Makkah , SA
966-012-571 4444

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Facilities

Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Elevator
ATM/banking
Gift shops or newsstand
Shopping on site
See all facilities

Review Highlights

Pros:
Clean room
Polite staff
Excellent breakfast
Great location
Cons:
Old rooms furniture
Cleanliness issues
Room service maintenance problems

Categories

Cleanliness
7
The bathrooms were reported as small and not that clean. Some comments noted cleanliness issues.
Service
8.5
Staff were described as friendly and accommodating, providing good service in general.
Location
9
Exceptional proximity to the holy mosque and shops nearby is highly praised.
Room Quality
7.5
Rooms were described as old and in need of refurbishment, particularly the carpets.
Amenities
8
Breakfast was reported to be at a 5-star level, though some room amenities were lacking.
Value for Money
7.5
The quality and reliability of service may not match the high rates charged at the hotel.
Food and Beverage
8.5
Meals were described as excellent and breakfast was a highlight.
Overall Experience
8
General satisfaction with the stay, but some issues affected the final experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:46

Property Description

Welcome to Al Marwa Rayhaan by Rotana, your luxury oasis in the heart of Makkah, just steps from the iconic Great Mosque.

Exceptional Dining Experience
Savor international cuisine at Al Bayt, one of our two exquisite restaurants, or enjoy 24-hour room service for a delightful in-room dining experience. Don’t miss our delicious English breakfast served daily.

Convenience and Comfort
Relax in one of our 503 elegantly designed, air-conditioned rooms featuring fireplaces, flat-screen TVs, and complimentary Wi-Fi, ensuring your stay is both comfortable and connected.

Unmatched Amenities
Take advantage of our rooftop terrace with stunning views, a lively coffee shop, and concierge services ready to cater to your every need while exploring the breathtaking surroundings.

Experience unparalleled hospitality in the heart of Makkah. Book your stay today!

Important information:

  • Only Muslims are allowed to enter the holy cities of Mecca and Medina.
  • Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
  • Couples wishing to share a room must provide proof of marriage.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served or permitted at this property.
  • A car is not required for transportation to and from this property.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Food & Beverage

    No alcohol served onsite

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8
Based on 135 reviews
Cleanliness: 7
Service: 8.5
Location: 9
Room Quality: 7.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8
D
dina • couple • sa
10
2026-05-16 • via Nuitee
S
Sami Almouzan • solo_traveller • sa
2
2026-05-16 • via Nuitee
J
Joza • solo_traveller • sa
10
2026-05-16 • via Nuitee
A
Ahmedburham • family_with_children • om
10
2026-05-16 • via Nuitee
S
Salha • family_with_children • sa
8
Pros:

المرافق نفسها كل شيء اعحبني فيها

Cons:

تم الغاء حجزي من دون اشعار مسبق مع اني وقت الحجز اخترت خاصية الدفع في مكان الاقامة ، الغوه بحجة اني ما حدثت البطاقة الائتمانية وحاولت اتصل عليهم اكثر من مره ولكن للاسف لم يجبني احد.

2026-05-15 • via Nuitee
Z
Zaki • couple • sa
10
شكرا لجميع العاملين
Pros:

تعامل الموظفين ممتاز جدا جدا

2026-05-15 • via Nuitee
R
RASHID • family_with_children • qa
7
2026-05-15 • via Nuitee
A
Amaal • couple • sa
8
Pros:

جميع الخدمات ممتازه

Cons:

لا شي

2026-05-15 • via Nuitee
A
Abdullah • family_with_children • sa
10
2026-05-15 • via Nuitee
H
HAYA • family_with_children • sa
10
Pros:

شكرا من الاعماق
عجبني توظيفهم للاحتياجات الخاصة ❤❤❤❤❤❤❤❤❤

2026-05-15 • via Nuitee
M
Muhammad • family_with_children • sa
6
Not satisfied, wasted two hours for arranging one more bed for my children
Cons:

I booked for family of 5, 2 adults 2 children and one infant, they gave me room with only two single beds

2026-05-14 • via Nuitee
O
omaimah • solo_traveller • sa
10
شكرا
Pros:

شكرا

Cons:

شكرا

2026-05-14 • via Nuitee
R
Rohaya • couple • my
9
2026-05-14 • via Nuitee
صالح • couple • sa
7
2026-05-14 • via Nuitee
عزيزه • couple • sa
9
2026-05-14 • via Nuitee
Z
zohaibshakil • solo_traveller • pk
10
2026-05-13 • via Nuitee
H
HAMED • solo_traveller • sa
9
2026-05-13 • via Nuitee
H
HAKEM • couple • sa
10
انصح بالاقامة فيه
Pros:

كل شي

2026-05-13 • via Nuitee
F
Fatima • family_with_children • sa
5
السعر غالي مقابل النظافة بالغرف
Pros:

قريب من الحرم

Cons:

الفرش قدييييييييم ، يبغاله ترميم من جديد

2026-05-13 • via Nuitee
أيمن • extended_group • sa
7
Pros:

لا

2026-05-12 • via Nuitee